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Frequently asked questions
Cancel Fastic: The Right Way
How to cancel Fastic and avoid charges after your free trial ends
What Fastic is and how the subscription works
Fastic is a health and wellness app that specialises in intermittent fasting, meal tracking, and habit formation. The service operates on a subscription model, and understanding how Fastic charges users is essential before you decide to cancel.
The Fastic plus subscription model
Fastic GmbH, the company behind the app, offers a 14-day free trial followed by automatic renewal into a paid tier called Fastic Plus. During the trial period, you incur no charges. However, if you do not cancel before the trial expires, your payment method will be charged automatically for the plan you selected (typically monthly or annual billing). Fastic Plus includes personalised fasting plans, meal tracking, nutrition guidance, and health insights that justify the premium tier for many users.
The app also operates a rewards programme through which some users gain access to extended free periods or discounted rates. It is worth checking your account to see whether your current subscription stems from a direct purchase or from a promotional condition, as this affects your cancellation route and any refund eligibility.
Pricing and currency for malaysian users
Fastic does not display a dedicated Malaysian Ringgit (MYR) price in its default settings. Instead, Malaysian users typically see prices in USD or EUR, which are then converted by the App Store, Google Play, or the user's bank at the prevailing exchange rate. This means your final card charge may exceed the headline price due to currency conversion fees and issuer margins. Yafee recommends taking a screenshot of the exact amount shown before you confirm any purchase, so you have proof of the advertised rate.
| Plan type | Billing cycle | Free trial | Typical cost (approx. USD) |
|---|---|---|---|
| Fastic Plus - Monthly | 30 days (auto-renew) | 14 days | USD 9.99-14.99 |
| Fastic Plus - Annual | 365 days (auto-renew) | 14 days | USD 79.99-99.99 |
| Fastic Plus - Rewards/Promo | Variable | Variable | Discounted or free |
Your legal position under malaysian consumer law
Malaysia's consumer protection framework gives you specific rights when cancelling subscription services. Yafee advises all users to understand these rights before initiating a cancellation.
Consumer protection act 1999 and your right of withdrawal
Under the Consumer Protection Act 1999 (CPA 1999), you have the right to cancel a distance contract (which includes app-based subscriptions) within 14 days of purchase without providing a reason. This cooling-off period applies to your initial subscription purchase and, in many cases, to each renewal if you cancelled and later resubscribed.
A distance contract is any agreement between you and the supplier where neither party is physically present-including all digital subscriptions. The supplier (Fastic GmbH) must inform you of this right clearly before you complete the transaction. If Fastic fails to provide this notice, your cooling-off period may be extended to one month from the date you became aware of your right.
Your legal position when cancelling
- Right to cancel within 14 days: You may withdraw from your Fastic subscription within 14 calendar days of purchase, even during the free trial, without penalty or explanation.
- Refund obligation: If you cancel within the cooling-off period and have not consumed a substantial portion of the service, Fastic must refund you in full. Refunds must be processed within 14 days of your cancellation notice.
- Cancellation before auto-renewal: You must cancel before your trial ends to prevent automatic billing. Cancellation after the first charge has been deducted does not automatically trigger a refund unless you invoke the 14-day cooling-off right or the charge was unauthorised.
- Enforcement route: If Fastic refuses to refund a valid claim, you may lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) or seek adjudication through the Consumer Claims Tribunal.
Why you should cancel Fastic
Users choose to cancel Fastic for several reasons, and Yafee recognises that the decision to unsubscribe often reflects a change in fitness priorities or budget constraints rather than dissatisfaction with the app itself.
Common reasons for cancellation
- The free trial period expires and automatic billing begins before you decide the app adds value to your routine.
- You prefer a free fasting app or have found an alternative service that better suits your health goals.
- You do not use the app frequently enough to justify the monthly or annual cost.
- You intended to cancel during the free trial but missed the deadline.
- You subscribed through a promotion or reward and the benefit has now expired.
- Recurring charges accumulate due to forgotten subscriptions across multiple platforms.
When to keep Fastic instead
Conversely, you may find Fastic valuable if you actively use the fasting plans, check your meal logs regularly, and find the habit-tracking features motivate you. The annual plan, while higher upfront, often costs significantly less per month than repeated monthly payments. Yafee recommends calculating your per-month cost before cancelling if you have already purchased an annual subscription.
How to cancel Fastic step by step
Cancellation differs depending on where you originally subscribed. You must cancel through the same platform you used to purchase, or the cancellation will not take effect and your payment method will still be charged.
Step 1: check where you subscribed
Before you initiate any cancellation, determine the source of your subscription. Review your email inbox for the original purchase confirmation. The sender address or payment processor name will reveal whether you subscribed on the Fastic website, Apple App Store, or Google Play Store. This is the single most critical step and the one most users overlook.
- Search your email for "Fastic" or "[email protected]".
- Check your bank or credit card statement for the merchant name (Fastic, Apple, or Google).
- Log into your App Store or Google Play account and review your purchase history.
Step 2: cancel via the Fastic website
If you subscribed directly on fastic.com, the cancellation process is straightforward and creates a transparent audit trail.
- Visit fastic.com and log into your account using your email and password.
- Scroll to the footer of the page and click "Manage subscriptions" or navigate to Account Settings.
- Locate your active subscription and select "Withdraw from contract" or "Cancel subscription".
- Follow the on-screen prompts. Fastic may offer a retention discount; decline this if you wish to cancel outright.
- Confirm your cancellation. A confirmation screen should appear immediately, and a confirmation email will arrive at your registered address within minutes.
- Take a screenshot of the confirmation page and save the confirmation email. This serves as proof of cancellation if any future disputes arise.
- If the page does not display a confirmation message after you click "Cancel", refresh the page and repeat steps 2-5. If the problem persists, contact Fastic support the same day via the help centre.
Step 3: cancel via apple app store (iPhone or iPad)
If you subscribed on an iOS device, Apple processes the subscription and you must cancel through the App Store, not through the Fastic app.
- Open the App Store app on your iPhone or iPad.
- Tap the profile icon (a silhouette or your photo) in the top-right corner.
- Select "Subscriptions".
- Tap "Fastic" from the list of active subscriptions.
- Tap "Cancel Subscription" and confirm your choice.
- The status will change to "Expires on [date]". Your access will end on that date, and no further charges will occur.
- Take a screenshot showing "Expires on" to confirm the cancellation took effect.
Step 4: cancel via google play store (Android)
Android users who subscribed on Google Play must cancel through the Play Store app or website.
- Open the Google Play app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions", then "Subscriptions".
- Tap "Fastic".
- Tap "Cancel subscription" and confirm.
- Your subscription will terminate on the next billing date. No further charges will apply.
- Take a screenshot of the cancellation confirmation for your records.
Alternatively, visit play.google.com, log in with the same Google account, navigate to "Manage subscriptions", and follow the same process through your web browser.
Step 5: contact Fastic support if cancellation fails
If you complete the above steps and your subscription remains active or you are still charged after your intended cancellation date, contact Fastic support immediately.
- Email: [email protected] (billing inquiries) or use the contact form at Fastic Help Centre.
- Include a screenshot of your cancellation attempt and your confirmation email (if received).
- State your account email, subscription plan, and the date you attempted to cancel.
- Request written confirmation of the cancellation and, if applicable, a refund for unauthorised charges.
- Expect a response within 5-7 business days.
Refunds and charges after cancellation
Understanding what happens to your money after you cancel is crucial. Yafee emphasises that the timing of your cancellation directly affects your refund entitlement.
Refund eligibility under the 14-day cooling-off period
If you cancel within 14 days of your initial purchase and have not materially consumed the service (for instance, you have not used the app or used it minimally), you qualify for a full refund under the CPA 1999. Fastic must process this refund within 14 days of receiving your cancellation notice. The refund will be credited to the original payment method (your credit card or Apple/Google account).
| Cancellation timing | Refund entitlement | Timeframe |
|---|---|---|
| Within 14 days of initial purchase | Full refund (if minimal usage) | 14 days from cancellation notice |
| After 14 days, before next billing date | No refund (trial period consumed) | N/A - cancellation prevents next charge |
| After first paid charge (beyond trial) | No refund (paid period consumed) | N/A - cancellation prevents future charges |
| Unauthorised or duplicate charge | Full refund (dispute through bank/store) | 30-90 days (bank-dependent) |
What happens after you cancel
Once your cancellation is confirmed, your access to Fastic Plus features will terminate on the next scheduled billing date or immediately, depending on your subscription source and the terms published by Fastic. Your account login details will remain valid, but premium features will be locked and you will revert to the free tier (if available). Yafee advises users to download or export any personal health data, fasting logs, or notes before the cancellation takes effect, as you may lose access to historical records once your paid account is deactivated.
Managing refund delays
If more than 14 days pass and your refund has not appeared, follow these steps:
- Check your bank or App Store account to confirm the refund was not processed. Some refunds appear as pending for 3-5 business days.
- Contact Fastic support again with the refund status and your cancellation confirmation.
- If Fastic does not respond within 7 days, contact your bank's chargeback or dispute department and request a transaction reversal.
- Lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs if the refund is wrongfully withheld.
Common mistakes to avoid when cancelling Fastic
Many users encounter problems not because of Fastic's policies, but because they make preventable errors during the cancellation process. The good news is that these mistakes are avoidable if you follow a clear sequence.
Mistake 1: deleting the app without cancelling the subscription
Removing the Fastic app from your phone does not cancel your subscription. Your payment method will still be charged on your billing date. You must explicitly cancel through your account settings or the platform where you subscribed (App Store, Google Play, or Fastic website).
Mistake 2: cancelling on the wrong platform
If you subscribed on the App Store but attempt to cancel via the Fastic website, your cancellation will fail and charges will continue. The cancellation must be processed on the platform you originally used. Cross-check your purchase confirmation email to confirm the correct platform.
Mistake 3: missing the 14-day cooling-off deadline
After 14 days from purchase, you lose the statutory right to cancel without forfeiting your charges (unless you have grounds to dispute the transaction). To protect yourself, cancel immediately if you are unsure whether you want to keep the subscription. You can always resubscribe later if you change your mind.
Mistake 4: ignoring the expiration notice
Fastic or your app store will send a notification 7-10 days before your billing date reminding you that renewal is imminent. Many users dismiss this notification without taking action. Read these notices carefully and use them as a prompt to cancel if you no longer want the service.
Mistake 5: not taking screenshots of cancellations
Without photographic proof, disputes become your word against Fastic's or the payment processor's. Always screenshot the confirmation screen and save the confirmation email. This evidence resolves refund disputes within minutes.
After you cancel Fastic
Cancellation does not end your relationship with Fastic immediately. Yafee recommends taking specific steps in the days and weeks after cancellation to ensure no further charges occur.
Verify your cancellation took effect
Two to three days after your cancellation is confirmed, check your App Store or Google Play subscriptions list again. The status should show "Expires on [date]" or no longer list Fastic at all. If Fastic still appears as active, repeat the cancellation process or contact support urgently.
Monitor your next billing date
Calendar your original billing date (the date your trial ends or your next monthly/annual charge was due). On that date, verify that your payment method was not charged. If an unexpected charge appears, contact your bank or payment platform immediately and dispute the transaction as unauthorised.
Delete your account if you wish
Cancellation terminates your paid subscription but does not delete your account data. If you want Fastic to delete your personal information, email [email protected] with a formal request to delete your account and all associated health data. By law, Fastic must comply within 30 days under the Personal Data Protection Act 2010 (PDPA), though deletion may not be immediate if data is subject to legal retention requirements.
Request a full account deletion
Include the following in your deletion request email:
- Your registered account email address.
- A statement: "I hereby request the deletion of my account and all personal data in accordance with the PDPA 2010."
- Your signature (in typed form).
- Ask for written confirmation once deletion is complete.
How yafee helps consumers cancel recurring subscriptions
Yafee is a dedicated resource for consumers across Malaysia who need clarity on cancellation processes, contract rights, and payment disputes. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their legal protections under the Consumer Protection Act 1999. By combining plain-language guidance with references to Malaysian law, Yafee ensures you cancel confidently and on your own terms. Visit yafee.com for detailed guides on cancelling other services, comparing subscription costs, and enforcing your consumer rights if a company refuses your cancellation request.
Fastic contact and legal details
For all cancellations, refund inquiries, account deletions, and disputes, use the official contact details below:
| Contact type | Address or method | Response time |
|---|---|---|
| Billing and cancellation | [email protected] | 5-7 business days |
| General support | Fastic Help Centre | 2-5 business days |
| Legal address (cancellation notices) | Fastic GmbH, Pappelallee 78/79, 10437 Berlin, Germany | Registered office only |
| Complaints to regulator | Ministry of Domestic Trade and Consumer Affairs (MDTCA) | Variable |
Yafee advises keeping copies of all correspondence with Fastic, including email timestamps and receipt confirmations. If you believe Fastic has breached your rights under the Consumer Protection Act 1999, Yafee recommends documenting your cancellation attempts, refund requests, and any denials, then escalating your case to the MDTCA or the Consumer Claims Tribunal. Your legal protections are strongest when you have written evidence of every step you took to cancel and resolve the matter amicably.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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