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Frequently asked questions
Cancel Best Me Fasting: The Right Way
How to cancel Best Me Fasting in malaysia and stop unwanted charges
What Best Me Fasting charges you for in malaysia
Best Me Fasting is a subscription-based wellness app centred on intermittent fasting, meal planning, and optional add-on features. The service is operated by Nutrameg HQ Limited, registered in Dublin 7, Ireland, and you access it through the Best.me platform. Understanding what you are actually paying for is the first step to cancelling cleanly-and avoiding surprise charges after you think you have quit.
The subscription structure and billing cycles
Best Me Fasting does not operate as a single, unified subscription. Instead, Best.me sells the core Basic Plan alongside separate add-on features, each with its own billing cycle and renewal date. The Basic Plan itself comes in 1-month, 3-month, or 6-month terms, and renews automatically at the end of each cycle. Additional features-Workout Plan, Nutritionist Chat, Shopping List, and Premium tools-can be added monthly on top of your main plan.
This fragmented billing structure is where Malaysian users encounter the most friction. You may believe you are paying for one fasting timer, but your account could hold three or four separate active subscriptions, each renewing on different dates. Unless you cancel every single paid feature individually, charges will continue after you believe you have left the service.
Typical pricing and add-on costs in malaysia
| Feature | Billing cycle | Approximate cost (MYR) | Auto-renewal? |
|---|---|---|---|
| Basic Plan (1-month) | Monthly | RM45-65 | Yes |
| Basic Plan (3-month) | Quarterly | RM120-150 | Yes |
| Premium features | Monthly | RM90-100 | Yes |
| Nutritionist Chat add-on | Monthly | RM70-85 | Yes |
| Workout Plan add-on | Monthly | RM50-60 | Yes |
In practice, a user with the 3-month Basic Plan plus two active add-ons could accumulate RM250-300 in monthly charges without realising it. Yafee recommends taking screenshots of your account dashboard before starting the cancellation process, as this creates a clear record of what was active on the date you initiated cancellation.
Your consumer rights under malaysian law
As a consumer in Malaysia, you hold specific protections under the Consumer Protection Act 1999, regardless of where Best.me is registered. Understanding these rights strengthens your position if the company resists cancellation or continues charging after you have requested termination.
Legal framework for subscription cancellations in malaysia
The Consumer Protection Act 1999 establishes that suppliers must act fairly and not engage in unfair trade practices. Section 4 prohibits misleading or deceptive conduct in relation to goods or services. For subscription services, this means Best.me must clearly disclose billing terms, renewal dates, and the steps needed to cancel. If the cancellation process is deliberately obscured or not clearly explained, the company breaches its statutory obligation to act fairly.
Furthermore, under the Distance Contracts Regulations contained within the Consumer Protection Act 1999, you have the right to cancel a subscription-based service within a reasonable timeframe if the terms are not clear or if the cancellation mechanism is not accessible. In many cases, Malaysian consumers have successfully argued for refunds when the original service terms were not presented in plain language or when add-ons were activated without explicit consent.
Your legal position: cancellation and refunds
You have the legal right to:
- Cancel any active subscription at any time, even if the initial term has not ended.
- Receive a refund for charges incurred after you submitted a valid cancellation request, provided you did so within the company's stated grace period.
- Halt automatic renewal before the next billing cycle, if you give notice reasonably in advance.
- Complain to the Ministry of Domestic Trade, Cooperatives and Consumerism (KPDNHEP) if Best.me refuses to honour your cancellation or continues charging after termination.
The Consumer Protection Act 1999 is enforced by the Federation of Malaysian Consumer Associations (FMCA) and KPDNHEP. If Best.me ignores your cancellation request or charges you after you have formally terminated the service, you can lodge a complaint with KPDNHEP, and they will investigate on your behalf at no cost.
How to cancel Best Me Fasting: step-by-step guide
Cancelling Best Me Fasting requires you to terminate each paid feature separately. This section walks you through the exact steps, whether you subscribed on the Best.me website, Apple App Store, or Google Play.
Step 1: log in and audit your active subscriptions
Before you click cancel, you must identify every active paid feature linked to your account. This prevents you from believing you have quit, only to discover weeks later that one forgotten add-on was still renewing.
- Visit best.me or open the Best Me Fasting app on your device.
- Log in with your email and password.
- Navigate to your account settings or profile menu (usually a gear icon or "My Account").
- Open the Billing, Subscriptions, or Payments section.
- Take a screenshot of every active paid feature shown.
- Note the next renewal date for each feature.
- Record the amount charged for each item.
- Cross-reference this list with your payment history in the same account area.
Yafee recommends saving these screenshots to a folder on your device or printing them. This record proves what was active on the cancellation date and protects you if Best.me later claims you still owed charges.
Step 2: cancel via the best.me website or app account area
If you subscribed directly with Best.me (not through an app store), the account dashboard is your primary cancellation route. Best.me's Help Center and in-app support chat are available to guide you if the process is unclear.
- In your account's Billing or Subscriptions section, select the first paid feature you wish to cancel.
- Look for a "Manage Subscription", "Cancel", or "Unsubscribe" button.
- If no button is visible, open the Help Center (help.best.me) and search for "cancel subscription" or use the live chat to request direct cancellation.
- Click the cancellation option and follow any prompts that appear.
- Best.me may ask why you are leaving or offer a discount to retain you; you are not obligated to respond or accept.
- Confirm the cancellation. Best.me should display a confirmation message and send a confirmation email to your registered address.
- Save or screenshot the confirmation page.
- Repeat this process for every other active paid feature listed in your subscriptions.
Importantly, do not assume that cancelling one feature cancels your entire account. Each add-on and the main plan must be terminated individually.
Step 3: if you subscribed through apple app store
If Best Me Fasting was purchased through Apple's App Store, you must manage the subscription through your Apple ID account settings, not through the Best.me app itself. Apple handles the billing and renewal.
- On your iPhone, iPad, or Mac, open the Settings app.
- Tap your name at the top, then select "Subscriptions".
- Find "Best Me Fasting" or "Best.me" in the list.
- Tap the subscription and select "Cancel Subscription".
- Apple will show your cancellation effective date (usually the next renewal date).
- Take a screenshot of this confirmation.
- Return to the Best.me Help Center and notify support that you have cancelled via Apple, in case the app still shows the subscription as active initially.
Apple will email you a cancellation confirmation to the address associated with your Apple ID. Keep this email as proof of cancellation.
Step 4: if you subscribed through google play
Google Play subscriptions are managed through your Google Account settings. You must cancel there to stop renewal, even if you have the Best Me Fasting app installed.
- On an Android device or computer, visit play.google.com.
- Log in with the Google Account linked to your Best Me Fasting subscription.
- Click your profile picture in the top-right corner and select "Manage your subscriptions".
- Find "Best Me Fasting" or "Best.me" in the list.
- Tap or click the subscription, then select "Cancel subscription".
- Confirm the cancellation.
- Google will display the effective cancellation date (usually the next billing date).
- Screenshot this confirmation for your records.
Google will send a confirmation email to your registered Google account. This email is your proof of cancellation with Google Play.
Step 5: contact best.me support to confirm all cancellations
After cancelling each feature through the account area or app store, send a formal email to Best.me support confirming your cancellation request. This creates a paper trail and ensures the company has clear notice of your intent to cease service.
- Email [email protected] with the subject line "Subscription Cancellation Request - [Your Email Address]".
- Include the following information in the body:
- Your full name and the email address associated with your Best.me account.
- The date you initiated cancellation in your account.
- A list of every feature you cancelled (e.g., "Basic Plan 3-month, Premium, Nutritionist Chat").
- The statement: "I have cancelled all active subscriptions and request confirmation that no further charges will be applied to my account."
- Attach screenshots of your cancellation confirmations from each platform.
- Request a written acknowledgement from Best.me support confirming that all cancellations have been processed and that no future charges are scheduled.
Best.me should respond within 5-7 business days. If they do not acknowledge your cancellation or confirm that charges have ceased, escalate the complaint to the Ministry of Domestic Trade, Cooperatives and Consumerism using Yafee's guidance on filing consumer complaints.
What happens after cancellation: access, timing, and charges
After you cancel Best Me Fasting, several things occur immediately, and others take a few business days. This section clarifies the timeline and addresses common confusion about when access ends and when charges cease.
When your access ends
Best.me typically allows you to retain access to paid features until the end of the current billing cycle, even after you cancel. For example, if you cancel on the 10th of a month but your plan renews on the 25th, you may access the app through the 24th. After the 25th, if the company processes the cancellation correctly, your access will be restricted to the free tier.
If you cancel mid-cycle and believe you should receive a pro-rata refund for unused time, this is a matter of contract law. The original terms you agreed to when you subscribed govern whether Best.me refunds partial periods. Yafee advises reviewing your original confirmation email or the Help Center for the company's stated refund policy.
When charges stop
Charges cease on the next scheduled renewal date after your cancellation is processed. If you cancelled on the 10th and the next renewal is the 25th, the final charge occurs on the 25th. If you cancelled after the charge has already gone through, you may be entitled to a refund for that charge if you cancelled before the renewal was attempted.
If you are charged after you submitted a cancellation request, contact Best.me immediately with your cancellation confirmation. Under the Consumer Protection Act 1999, you have the right to dispute any charge incurred after a valid cancellation notice was given.
Refund eligibility in malaysia
Malaysian consumer law does not grant an automatic refund for subscription cancellations. However, you may be entitled to a refund in the following circumstances:
- You were charged after submitting a valid cancellation request.
- Best.me continued charging despite your cancellation being processed.
- The service was not provided as advertised, and you cancelled within a reasonable time.
- You cancelled within a trial period (if applicable).
To request a refund, email [email protected] with your cancellation confirmation, payment receipt, and a clear statement of the charge you wish to dispute. Best.me must respond to refund requests within 14 days. If they refuse, you can lodge a complaint with KPDNHEP and request their intervention.
Common mistakes when cancelling Best Me Fasting
Most cancellation problems arise from avoidable errors, not from Best.me acting in bad faith. Knowing these pitfalls in advance will protect you and speed up your cancellation.
Mistake 1: cancelling only the main plan, not the add-ons
The single most common error is cancelling the Basic Plan and assuming all add-ons terminate automatically. They do not. If you had Workout Plan or Nutritionist Chat active, those features will continue renewing and charging until you cancel them individually. Before you believe you have successfully quit, verify your Billing section one more time to ensure every single paid item is marked as "Cancelled" or "Inactive".
Mistake 2: deleting the app without cancelling in the account
Simply deleting the Best Me Fasting app from your device does not cancel your subscription. Your billing account remains active, and Best.me will continue to charge you on the renewal date. You must actively cancel through your account settings or the app store, then delete the app. Deleting the app is a final step only after cancellation is confirmed.
Mistake 3: not requesting written confirmation from best.me support
Cancelling via the account dashboard or app store creates a record, but following up with a formal email to [email protected] creates a stronger legal position. If a dispute arises later, the email proves you made a clear, unambiguous cancellation request on a specific date. Without this paper trail, you may struggle to prove you cancelled if Best.me claims no cancellation request was received.
Mistake 4: missing the refund window
If you are entitled to a refund because you were charged after cancellation, you must request it promptly. Many companies use a 30- or 60-day window for refund claims. If you wait six months, Best.me can legitimately refuse your refund request on the grounds that the claim is stale. File a refund dispute within 14 days of any unwanted charge.
Comparing cancellation methods: website vs. app stores
Different cancellation routes offer different levels of protection and clarity. This table summarises the key differences to help you choose the safest path.
| Cancellation method | How long it takes | Proof of cancellation | Recommended for Malaysian users? |
|---|---|---|---|
| Best.me website account | Immediate | Screenshot + support email | Yes |
| Apple App Store | Immediate | Apple email confirmation | Yes (if subscribed via Apple) |
| Google Play | Immediate | Google email confirmation | Yes (if subscribed via Google) |
| Email to [email protected] only | 5-7 business days | Email response | No (use as backup, not primary method) |
| Phone support (if available) | Depends on availability | Call recording (if permitted) | No phone support listed publicly |
Yafee recommends using the Best.me website account method as your primary route, then following up with a support email. This two-step approach creates multiple touchpoints and maximises proof of your cancellation intent.
What to do if best.me refuses to cancel or continues charging
If Best.me ignores your cancellation request or charges you after you have clearly terminated service, you have formal remedies under Malaysian law.
Step 1: send a formal demand letter
Draft a letter to Nutrameg HQ Limited setting out the facts: the date you cancelled, the evidence you hold (screenshots, emails), and the charges you dispute. Specify the amount owed and give Best.me 10 days to respond. Send this letter by registered mail or email with read receipt to [email protected] and to any other contact address listed in the Best.me terms.
Step 2: lodge a complaint with KPDNHEP
If Best.me does not respond or refuses to acknowledge your cancellation, file a formal complaint with the Ministry of Domestic Trade, Cooperatives and Consumerism (KPDNHEP). You can lodge the complaint online at kpdnhep.gov.my or in person at your nearest KPDNHEP office. Include all evidence: cancellation screenshots, emails, payment records, and proof of your demand letter.
KPDNHEP will investigate the complaint at no cost to you and may order Best.me to refund you and cease charges. The investigation typically takes 2-4 weeks.
Step 3: report to the federation of malaysian consumer associations
The FMCA can provide additional guidance and may escalate your case. They also maintain a public record of companies with recurring consumer complaints, which can pressure repeat offenders to reform.
Checklist: before you cancel Best Me Fasting
Use this checklist to ensure you do not miss any steps and that your cancellation is bulletproof.
- Have I logged in to my Best.me account and identified every active paid feature?
- Have I taken screenshots of my active subscriptions, renewal dates, and billing amounts?
- Have I saved copies of my last payment receipts and confirmation emails?
- Have I noted whether I subscribed via the website, Apple App Store, or Google Play?
- Have I cancelled each active feature individually (not just the main plan)?
- Have I received a cancellation confirmation from Best.me, Apple, or Google for each item?
- Have I emailed [email protected] to formally notify them of my cancellation and attached proof?
- Have I waited 5-7 business days for Best.me to confirm that no further charges are scheduled?
- Have I checked my account 5-7 days after my final renewal date to confirm that no charge was processed?
- If I was charged after cancellation, have I requested a refund within 14 days?
Contact details and next steps
If you experience any obstacles when cancelling, use these official contact routes to escalate your complaint.
| Organisation | Contact method | Purpose |
|---|---|---|
| Best.me support | [email protected] | Cancel or dispute charges |
| Best.me Help Center | help.best.me (live chat available) | Cancellation guidance |
| Nutrameg HQ Limited (company address) | Dublin 7, Ireland (registered office) | Formal legal notice |
| KPDNHEP | kpdnhep.gov.my or local office | File consumer complaint |
| Federation of Malaysian Consumer Associations (FMCA) | Visit fmca.org.my for local branch | Consumer advocacy and escalation |
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover disputed charges by following this exact method. Document every step, remain courteous but firm, and escalate to KPDNHEP if Best.me refuses to cooperate. Under the Consumer Protection Act 1999, you have the law on your side. Yafee's step-by-step approach ensures you have the evidence needed to enforce your rights, whether you resolve the cancellation directly with Best.me or through the ministry.