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Frequently asked questions
Cancel Fastic: The Right Way to Reclaim Control
How to cancel your Fastic subscription and stop unexpected charges in ireland
What is Fastic and how billing works
Fastic is a fasting and wellness app that guides you through intermittent fasting programmes, progress tracking, educational content and personalised coaching features to support your health journey. The app operates on a freemium model: a free tier offers basic tracking, while Fastic plus unlocks guided fasting plans, detailed analytics, personalised recipes and enhanced coaching content.
Fastic GmbH, based in Berlin, Germany, runs the service. You can subscribe directly via the Fastic website, through the Apple App Store, or via Google Play Store. Your subscription platform matters for cancellation, because your billing method and where you subscribed determine which cancellation steps you must follow. Most subscriptions auto-renew unless you actively cancel before the renewal date, which is where unexpected charges occur.
Subscription plans and pricing breakdown
Fastic offers three primary subscription tiers. Here is what each plan costs and what suits different users:
| Plan | Duration | Renewal cycle | Best for |
|---|---|---|---|
| Fastic plus (monthly) | 1 month | Monthly auto-renewal | Short-term trial |
| Fastic plus (three-month) | 3 months | Quarterly auto-renewal | Most popular option |
| Fastic plus (annual) | 12 months | Yearly auto-renewal | Lowest per-month cost |
Exact pricing varies by your location (Ireland), the platform you used to subscribe, and any promotional offers running at the time of purchase. Your App Store or Google Play Store receipt shows your exact price and renewal date. Keep that receipt safe; it is your proof of purchase and your cancellation timeline reference.
When renewal charges happen and why you might miss them
Fastic renews your subscription automatically on the anniversary of your purchase date. If you subscribed on 15 March for a three-month plan, your next charge arrives on 15 June unless you cancel beforehand. Many users miss this deadline because the reminder email arrives in a spam folder or they forget the original purchase date. Yafee recommends marking your renewal date in your calendar immediately after purchase to avoid this trap.
Your consumer rights when cancelling in ireland
Irish consumer law gives you strong protections when you cancel a digital subscription like Fastic.
What the law says about your right to cancel
Under the Consumer Rights Act 2022 and the Consumer Contracts Regulations 2013 (as applied in Ireland), you have the right to cancel a digital service subscription within 14 calendar days of purchase, provided you have not already used a substantial portion of the service. After the 14-day cooling-off period expires, you can still cancel, but you remain liable for charges accrued up to the cancellation date. However, you retain the right to cancel at any time before your next renewal date; Fastic cannot force you to remain subscribed beyond your chosen end date.
The Consumer Rights Act 2022 requires that Fastic provides clear, transparent cancellation terms at the point of sale and a straightforward cancellation mechanism. If Fastic makes cancellation deliberately difficult, unclear or impossible to find, you have grounds to lodge a complaint with the Competition and Consumer Protection Commission (CCPC), Ireland's consumer enforcement body.
Your legal position
You can cancel your Fastic subscription at any time. If you cancel within 14 days of purchase and have not used the service substantially, you are entitled to a full refund. If you cancel after 14 days, you remain liable for the current billing period but can request cancellation effective at the end of that period, preventing future charges. If Fastic continues to charge you after you have cancelled or ignores your cancellation request, you can escalate to the CCPC or pursue a chargeback through your bank or card issuer.
How to cancel Fastic on each platform
Cancellation steps differ depending on whether you subscribed via the Fastic website, Apple App Store or Google Play Store.
Cancel Fastic via the official website
If you subscribed directly through the Fastic website, follow these steps to cancel your subscription:
- Log in to your Fastic account on the website using your email address and password.
- Navigate to your account settings or subscription settings (usually found in your profile menu or dashboard).
- Locate the active subscription section and select the option to manage or cancel your subscription.
- Click the cancel or downgrade option and follow the prompts.
- Confirm your cancellation request when prompted.
- Check your email inbox for a cancellation confirmation message from Fastic GmbH.
- Save or screenshot the confirmation email as proof of cancellation.
If the website interface does not offer a self-service cancellation option, or if cancellation fails, contact Fastic GmbH directly in writing. Yafee advises sending your cancellation request by email to [email protected] with the subject line "Request to cancel Fastic subscription" and include your full name, email address, account username and the date you wish the cancellation to take effect.
Cancel Fastic via apple app store
If you subscribed through the Apple App Store (iPhone or iPad), you must cancel through Apple, not through the Fastic app itself:
- Open the Settings app on your iPhone or iPad.
- Tap your name or Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap Fastic from the active subscriptions list.
- Tap Cancel Subscription.
- Select your reason for cancellation (optional but helpful for Apple's feedback).
- Confirm the cancellation when prompted.
- You will see a message confirming your subscription will end on a specific date. Screenshot this message as proof.
Your access to Fastic plus continues until the end of your current billing period. After that date, you revert to the free tier. Apple will not charge you again unless you manually re-subscribe.
Cancel Fastic via google play store
If you subscribed through Google Play Store (Android device), cancel directly through Google:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions, then Subscriptions.
- Tap Fastic from the list of active subscriptions.
- Tap Cancel subscription.
- Choose your reason (optional) and confirm the cancellation.
- Google will display a confirmation message showing your final billing date. Screenshot this as proof of cancellation.
Your Fastic plus access ends on the final billing date shown. You will not be charged again unless you re-subscribe manually.
Cancel via written notice to Fastic GmbH
If you subscribed directly with Fastic but cannot cancel through the website, or if you want a documented paper trail, send written cancellation notice to Fastic GmbH at the address below. This method is especially important if you are claiming a refund or if cancellation via the app or website has failed.
Send your notice by registered post or email (email is faster and creates an electronic timestamp) to:
Fastic GmbH
Email: [email protected]
(For registered post, check Fastic's website footer for the current postal address)
Your cancellation notice must include:
- Your full name and registered email address associated with your Fastic account.
- Your username or account ID (if you have one).
- The date you wish the cancellation to take effect (or "immediately" if you want it cancelled as soon as possible).
- A clear statement: "I hereby request cancellation of my Fastic subscription effective [date]."
- Your signature (if posting by post); if by email, your name at the end suffices.
Send your email or post from an account or address you can prove is yours, and keep a copy of the notice. Fastic GmbH must acknowledge receipt and confirm cancellation within a reasonable timeframe; under Irish consumer law, this is typically 14 days. If you do not hear back, escalate to the CCPC.
Refunds, billing disputes and when you can recover money
Understanding your refund rights prevents money being trapped in a cancelled account.
When you qualify for a refund
You are entitled to a full refund if you cancel within 14 calendar days of purchase and have not accessed a substantial portion of the service. "Substantial" typically means you have not logged in, tracked fasts or viewed more than a small amount of content. If you cancel after 14 days, you are liable for the full current billing period but are not charged for future periods once cancellation takes effect.
If Fastic continues to charge you after you have submitted a valid cancellation request, or if it charges you twice for the same period, you can request a refund or dispute the charge through your bank or card issuer. Yafee recommends contacting your bank within 120 days of the unauthorised or duplicate charge to initiate a chargeback dispute.
How to claim a refund from Fastic
If you believe you are due a refund, contact Fastic GmbH directly:
- Email [email protected] with the subject "Refund request for Fastic subscription."
- Include your full name, email address, account username, the transaction date, the amount charged and your reason for the refund (e.g., "charged after cancellation" or "cancellation within 14-day period").
- Attach a copy of your transaction receipt from your App Store, Google Play Store or credit card statement.
- State the refund amount you are requesting and your preferred refund method (back to the original payment card, bank transfer, etc.).
- Request written confirmation of receipt and an estimated timeline for processing.
- If Fastic does not respond within 14 days, escalate by submitting a complaint to the CCPC at www.ccpc.ie.
Save all email correspondence with Fastic. This evidence is essential if your dispute escalates to your bank or the CCPC.
Disputing a charge through your bank
If Fastic refuses a refund or does not respond, contact your bank or card issuer to initiate a chargeback:
- Log in to your online banking portal or call your bank's customer support.
- Report the Fastic charge as unauthorised or disputed.
- Provide your bank with copies of your cancellation confirmation, any emails from Fastic, and your transaction records.
- Your bank will investigate and may reverse the charge within 30 to 90 days.
Common mistakes when cancelling Fastic
Cancellation can feel stressful, but knowing the pitfalls helps you avoid them and protect your money.
Mistake 1: cancelling the app instead of the subscription
Deleting the Fastic app from your phone does not cancel your subscription. Your subscription remains active and you will continue to be charged on your renewal date. You must cancel through your subscription account (website, App Store or Google Play Store), not by deleting the app.
Mistake 2: assuming cancellation is instant
Cancellation takes effect at the end of your current billing period, not immediately. If you cancel on 20 June and your renewal date is 30 June, you remain charged until 30 June. Your Fastic plus access ends on 30 June at midnight. Plan your cancellation accordingly if you want to avoid being charged for an extra period.
Mistake 3: not saving proof of cancellation
Screenshot or save your cancellation confirmation email from Apple, Google or Fastic. If a charge appears after cancellation, you need this proof to dispute it with your bank or lodge a complaint with the CCPC. Without documentation, the dispute becomes your word against Fastic's.
Mistake 4: cancelling but forgetting the renewal date
If you subscribed on the website but then re-subscribe via Apple or Google Play, you now have two active subscriptions. You must cancel both separately, or you will be charged twice. Check all three platforms before assuming you have cancelled everywhere.
Mistake 5: ignoring refund deadlines
The 14-day refund window starts from your purchase date, not from when you first use the app. If you purchase on 1 March and first open the app on 10 March, your 14 days expire on 15 March, not 24 March. Do not delay claiming a refund if you are within the window.
After you cancel Fastic
Once your cancellation takes effect, you regain peace of mind knowing no further charges are coming.
What happens to your account and data
After your subscription ends, your Fastic account may remain accessible but downgraded to the free tier. You lose access to premium features like guided fasting plans and personalised coaching. Your tracking history and data typically remain stored in your account unless you choose to delete your profile entirely. If you want your account permanently deleted, contact [email protected] with a request to delete your profile and personal data.
Monitor for unauthorized charges
Check your bank statement or credit card bill on or after your cancellation effective date to confirm no further Fastic charges appear. If an unexpected charge arrives after cancellation, contact your bank immediately to dispute it and ask for a chargeback. Most issuers reverse fraudulent or unauthorized subscription charges within 30 to 60 days.
Consider alternative fasting apps
If you still want to track intermittent fasting, many free or low-cost alternatives exist, such as Zero, Life Fasting Tracker or MyFitnessPal. Yafee helps thousands of users cancel fitness and wellness subscriptions; many find they do not need premium apps to maintain their fasting practice.
Why yafee makes cancelling Fastic easier
Yafee is a contract law specialist platform that simplifies subscription cancellation across hundreds of digital services. When you use Yafee to cancel Fastic, you benefit from a documented, legally sound cancellation process that protects you from billing disputes and creates a clear paper trail. Yafee has helped thousands of consumers cancel subscriptions like Fastic and recover refunds when companies ignored standard cancellation requests.
Rather than navigating confusing app menus or worrying whether your cancellation email was received, Yafee drafts your cancellation notice, sends it on your behalf to Fastic GmbH's registered contact address, and keeps evidence of delivery. If Fastic fails to cancel or charges you after the date your cancellation should have taken effect, Yafee's documentation makes your case clear to your bank or the CCPC. This is especially valuable if you are claiming a refund within the 14-day cooling-off period or disputing unauthorized charges.
Summary: cancellation checklist for Fastic in ireland
Before you cancel, confirm which platform you subscribed via. Then follow this checklist to ensure your cancellation is complete and documented:
| Step | Action | Deadline |
|---|---|---|
| 1. Identify your subscription platform | Check email receipts to confirm: Fastic website, Apple App Store or Google Play Store | Before cancelling |
| 2. Log in and navigate to subscriptions | Access your account on the relevant platform | Within 7 days |
| 3. Initiate cancellation | Click cancel or downgrade and confirm your request | Before renewal date |
| 4. Save proof of cancellation | Screenshot confirmation email or message | Immediately after cancelling |
| 5. Monitor for charges | Check your bank statement after the cancellation effective date | Within 10 days of end date |
| 6. Dispute if charged again | Contact your bank or lodge a complaint with the CCPC if unauthorized charges appear | Within 120 days of charge |
Fastic contact details and escalation routes
If you need to contact Fastic directly or escalate a complaint, use these official channels:
Fastic GmbH
Email: [email protected]
Website: Check the footer for current postal address (Berlin, Germany)
If Fastic fails to cancel your subscription or refuses a refund you believe you are entitled to, escalate your complaint to the Competition and Consumer Protection Commission (CCPC):
Competition and Consumer Protection Commission
Website: www.ccpc.ie
Phone: 01 402 5555
Email: Complaints can be filed online via their website
Yafee works with consumer protection frameworks across Europe and helps thousands of subscribers cancel services when traditional methods fail. If you have cancelled Fastic and Fastic continues to charge you, or if you believe you are entitled to a refund and Fastic has ignored your request, Yafee can escalate your case with documented evidence and legal grounding. Visit Yafee at yafee.com to learn how our contract law specialists support your cancellation and recovery rights under Irish consumer law.