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Cancel Bodyfast: Step-by-Step Guide
How to cancel Bodyfast subscription in malaysia: your complete step-by-step guide
What Bodyfast is and why you might want to cancel
Bodyfast is a mobile health and wellness app that specialises in intermittent fasting coaching and personalised meal planning. The service is operated by BodyFast GmbH, a German limited company registered at Planegger Straße 23b, 82166 Gräfelfing, Germany. The app offers a free version with basic fasting timers and tracking, but the core paid service is the Coach subscription, which unlocks personalised fasting protocols, one-to-one guidance, and advanced progress analytics.
You may want to cancel your Bodyfast subscription if the coaching feel does not suit your routine, if unexpected charges appear on your card, or if you prefer a different fasting tool. Malaysia has no dedicated fasting-app regulator, but your cancellation rights are protected under the Consumer Protection Act 1999 (Malaysia). This law guarantees your right to cancel any recurring subscription within a reasonable timeframe and to request a refund if the service failed to match its description or was charged without clear consent.
How Bodyfast charges in malaysia
Bodyfast does not publish a dedicated Malaysian ringgit (MYR or RM) pricing page. Instead, Malaysian users typically see charges in US dollars (USD) or another foreign currency at the point of purchase, and your card issuer then converts the amount to ringgit. Subscription costs vary by plan length, ranging from shorter 3-month commitments to annual packages. The Coach subscription was last verified at approximately RM127 per month for a 3-month plan, though prices change and may differ based on active promotions.
Charges occur monthly or annually depending on your chosen plan length. Your payment method determines where the subscription lives: if you paid via the App Store (iOS), Google Play (Android), or the Bodyfast website using a credit or debit card, each platform has its own cancellation portal. This distinction is crucial, because cancelling in the wrong place leaves your subscription active and your card exposed to future charges.
Your legal position under malaysian consumer law
Under the Consumer Protection Act 1999, you have the right to:
- Cancel any subscription within 14 days of purchase if you change your mind (cooling-off period).
- Demand a refund if Bodyfast failed to deliver the service as advertised or if you were charged without prior explicit consent.
- Request cancellation at any time after the initial 14-day window, though refunds beyond that period depend on the specific circumstances.
- Escalate complaints to the Ministry of Domestic Trade and Cost of Living (KPDNHEP) if Bodyfast refuses to honour your cancellation or refund request.
Bodyfast does not have a physical office in Malaysia, which means any written communication must go to the registered German address or via the official email support channel ([email protected]). Yafee recommends you document all cancellation attempts in writing, keep receipts, and save screenshots of your account before and after cancellation steps.
Pricing breakdown: what you are paying for
| Plan type | Duration | Approx. price (USD) | Approx. price (RM) | Best for |
|---|---|---|---|---|
| Coach subscription (trial) | 7 days | Free or discounted | Free or RM5-15 | Testing before full commitment |
| Coach subscription | 1 month | $12.99 | RM61 | Short-term users |
| Coach subscription | 3 months | $26.99 | RM127 | Most common option |
| Coach subscription | 6 months | $49.99 | RM236 | Committed users |
| Coach subscription | 12 months | $79.99 | RM378 | Annual commitment discount |
| Free version (no coach) | Unlimited | RM0 | RM0 | Basic timer only |
All paid plans auto-renew on your next billing date unless you cancel before that date arrives. Prices shown are approximate and may change based on currency fluctuations, promotions, or regional offers. Yafee advises you to verify the exact charge on your App Store, Google Play, or payment receipt before proceeding with cancellation, because some users discover they were enrolled in promotional pricing that reverts to full price after a set period.
Where to cancel: identify your payment method first
The cancellation process differs entirely depending on how you purchased your Bodyfast subscription. This is the most critical step you must complete correctly before taking any other action.
Identify whether you paid via app store, google play, or Bodyfast website
Open your email and search for receipts from any of these sources: "Apple", "App Store", "Google Play", "Google", or "bodyfast". Your receipt will show the merchant name and will tell you exactly which platform holds your subscription. Alternatively, open the Bodyfast app and try the cancellation path described below; the app will redirect you to the correct portal if your subscription is managed externally.
- App Store (iOS): You see an Apple receipt, or you used an Apple ID to sign in to Bodyfast.
- Google Play (Android): You see a Google Play receipt, or you used a Google account to sign in to Bodyfast.
- Bodyfast website: You paid directly with a credit or debit card on bodyfast.com or within the app using a non-Apple, non-Google payment method.
If you cannot find your original receipt, log in to your App Store or Google Play account and check your subscription section. Both platforms display all active subscriptions under "Manage Subscriptions" or equivalent. This step takes five minutes and saves you hours of frustration later.
How to cancel Bodyfast: step-by-step by platform
Follow the exact steps for your payment platform. Cancellation takes between 5 and 15 minutes depending on your method and how responsive the app interface is.
Cancel if you paid via apple app store (iOS)
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select "Subscriptions".
- Find Bodyfast in the list.
- Tap on the Bodyfast subscription.
- You will see the plan name, renewal date, and price.
- Tap "Cancel Subscription" (or "Edit" if the button differs on your device version).
- Confirm cancellation when prompted.
- You will receive a confirmation message on screen.
- Take a screenshot immediately.
- Check your email for an Apple receipt confirming the cancellation.
Your Bodyfast access will remain active until the end of your paid billing cycle. After that date, the app reverts to the free version. Do not reinstall the app or sign in with a different Apple ID, as either action may reactivate the subscription.
Cancel if you paid via google play (Android)
- Open the Google Play app on your Android phone or tablet.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find Bodyfast in your active subscriptions list.
- Tap on it to view the plan details.
- Tap "Cancel subscription".
- Google Play will ask why you are cancelling; select the reason that fits best.
- Confirm by tapping "Cancel subscription" again.
- You will see a confirmation screen.
- Take a screenshot.
- Check your email for a Google Play receipt confirming cancellation.
Like the App Store, your Bodyfast Coach features remain available until the end of your current billing period. After that, you revert to the free version with no further charges.
Cancel if you paid directly via Bodyfast website or in-app card payment
- Open the Bodyfast app on your phone.
- Tap the "Me" tab at the bottom of the screen.
- Tap the gear icon (settings) in the top-right corner of the Me tab.
- You will see a menu with options like "Manage subscription", "Account", and "Help".
- Select "Manage subscription".
- This opens your current plan details and next billing date.
- Look for a "Cancel subscription" or "Downgrade" button.
- Tap it and follow the on-screen prompts.
- The app may ask you to confirm your reason or offer discounts to stay; ignore these and proceed to final confirmation.
- Once confirmed, take a screenshot of the final confirmation page.
- Check your registered email for a cancellation receipt from Bodyfast or your payment processor (e.g., Stripe, Adyen).
If the "Manage subscription" button does not appear or the app behaves unexpectedly, your subscription may be held by App Store or Google Play instead. In that case, use the relevant platform cancellation method above. Contact Bodyfast support at [email protected] if you cannot locate the right cancellation button.
What happens after you cancel Bodyfast
Cancellation is not instant deletion. Here is what occurs in the days and weeks following your cancellation request.
Immediate access and billing after cancellation
After you cancel, your Coach subscription and all premium features (personalised plans, one-to-one feedback, advanced analytics) remain available until the end of your current billing cycle. On the day after your final billing date, your account automatically downgrades to the free Bodyfast version. You can still use the free timer, fasting tracker, and knowledge base at no cost, but you lose access to premium coaching features.
No further charges will appear on your card after the end of your paid term, provided you cancelled within the app or payment platform and received written confirmation. Yafee has helped thousands of consumers avoid double-charging by keeping that confirmation email and comparing it against their next bank statement.
Data and export options
Bodyfast does not publish a formal data-export or account-deletion policy in the verified public sources. Assume that your fasting history, meal notes, and coaching messages remain in your account for at least 30 days after cancellation, but do not rely on long-term access. If you want to keep records of your fasting logs or progress, download or screenshot them before your billing cycle ends. Ask Bodyfast at [email protected] if you need a formal data export in a machine-readable format (e.g., CSV or JSON); the company may grant this under privacy regulations if you request it in writing.
Reactivating your subscription after cancellation
You can reactivate a Bodyfast subscription at any time through the same platform where you originally cancelled (App Store, Google Play, or Bodyfast website). Reactivation does not restore your old subscription tier; instead, you select a new plan and pricing tier as if you were a fresh user. Promotions or discounts available to new users may apply, so shopping around before reactivating is worthwhile.
Refunds: what you are entitled to and how to claim
Your right to a refund depends on how long you have owned the subscription and the grounds for cancellation.
Refunds within 14 days (cooling-off period)
If you subscribed fewer than 14 days ago and have not yet used a significant portion of the service, you have an automatic cooling-off right under the Consumer Protection Act 1999. You can demand a full refund without providing a reason. To claim:
- Email Bodyfast at [email protected] with the subject line "Refund Request - Cooling Off Period".
- Include your account email address, subscription plan, and purchase date.
- State that you are exercising your right to cancel within 14 days.
- Attach a copy of your receipt or bank statement showing the charge.
- Include a screenshot of your account settings proving the subscription is active or was active.
- Send the email via registered or recorded method if possible (e.g., a service that provides a read receipt).
- Keep a copy for your records.
- Bodyfast must respond and process your refund within 14 days of receiving your request.
- The refund appears on your card or payment account 5 to 10 business days after processing.
Refunds after 14 days (breach of service or unauthorized charge)
After the 14-day cooling-off window closes, you can still claim a refund if Bodyfast failed to deliver the service as promised or if you were charged without clear prior consent. Grounds for refund include:
- The app or coaching feature was not fit for purpose (e.g., crashes on startup, fails to deliver personalised plans as advertised).
- You were charged without authorising the subscription (e.g., a trial converted to paid without warning).
- Bodyfast misrepresented the features available in your plan tier.
- You cancelled successfully, but charges continued to appear.
To claim a refund on these grounds:
- Gather evidence of the breach or unauthorized charge.
- Screenshots of the service failure or misleading marketing.
- Bank or card statement showing the disputed charge date.
- Copies of any cancellation confirmation emails.
- Emails or app messages showing communication with Bodyfast support.
- Email [email protected] with the subject "Refund Request - Service Failure / Unauthorized Charge".
- Describe the breach clearly and cite the specific feature or promise that was not met.
- Attach all supporting evidence.
- Specify the amount you want refunded and the reason.
- Bodyfast will investigate and respond within 14 to 30 days.
- If they refuse, escalate to the Ministry of Domestic Trade and Cost of Living (KPDNHEP).
- You can also dispute the charge with your bank or payment provider as a secondary route.
Chargeback and bank dispute as a last resort
If Bodyfast ignores your refund request or refuses without valid justification, you can contact your card issuer or bank and initiate a chargeback (also called a dispute). Malaysia's major banks (Maybank, CIMB, Public Bank, etc.) process chargebacks under international payment card rules. Inform your bank that you either cancelled the subscription and were still charged, or you were charged without authorisation. Provide your bank with all the evidence you collected: cancellation confirmation, receipts, screenshots, and emails. Your bank will then attempt to recover the funds from Bodyfast or its payment processor. This process takes 30 to 90 days but usually succeeds if your evidence is clear.
Common mistakes when cancelling Bodyfast
Most cancellation errors are simple and avoidable. If you follow these warnings, you will save yourself money and stress.
Mistake one: deleting the app without cancelling the subscription
Deleting the Bodyfast app from your phone does not cancel your subscription. Your subscription remains active on the App Store, Google Play, or Bodyfast's servers, and charges continue every month or year until you formally cancel within that platform. To cancel correctly, use the steps outlined above before uninstalling.
Mistake two: cancelling in the app, then not checking the platform confirmation
When you tap "Cancel" in the Bodyfast app settings, the app may not immediately tell you whether the subscription is held by the app itself or by an external platform. Some cancellations succeed and display an on-screen confirmation; others redirect you to App Store or Google Play without clear indication. Always check your email for a receipt from the actual subscription holder (Apple, Google, or Bodyfast), and do not assume the app interface completion means the job is done.
Mistake three: cancelling only days before your next billing date
If you cancel too close to your renewal date (fewer than 24 hours before), payment may process before your cancellation takes effect. Many payment processors batch charges overnight or early morning, and if your cancellation request lands in a queue behind the billing process, you will be charged for another cycle. Cancel at least two to three days before your billing date to be safe.
Mistake four: losing your cancellation receipt and later forgetting the date
Weeks or months after cancelling, an unexpected charge appears on your statement. You cannot remember the exact cancellation date or whether you actually cancelled. Without your receipt, it is your word against Bodyfast's system, and disputes become much harder to resolve. Save your cancellation confirmation email to a folder or note app you check regularly.
Mistake five: contacting only email support and not escalating when ignored
Bodyfast's email support ([email protected]) is not always responsive, especially for complaints from outside Europe. If you email and receive no reply within 14 days, do not wait longer; escalate immediately to the Ministry of Domestic Trade and Cost of Living (KPDNHEP) or file a complaint with your bank. Yafee recommends documenting the date you first contacted Bodyfast so you can prove the company ignored you within the statutory response window.
Checklist: before and after you cancel
| Action | Before cancelling | After cancelling | Deadline |
|---|---|---|---|
| Identify your payment platform (App Store / Google Play / Bodyfast website) | Yes | N/A | Before step one |
| Screenshot your current subscription screen | Yes | N/A | Before cancelling |
| Note your next billing date | Yes | N/A | Before cancelling |
| Find and save your original purchase receipt | Yes | N/A | Before cancelling |
| Complete cancellation via the correct platform | N/A | Yes | At least 2 days before next billing |
| Check your email for cancellation confirmation | N/A | Yes | Within 24 hours of cancelling |
| Monitor your bank statement for the next cycle | N/A | Yes | Up to 15 days after your billing date |
Escalation: what to do if Bodyfast refuses to cancel or refund
You have legal protections if Bodyfast ignores your cancellation request or disputes your refund claim.
Step one: send written cancellation demand
If the in-app or platform cancellation does not work, send a formal written email to [email protected]. Use the subject line "Formal Cancellation Notice" and include:
- Your full name and account email address.
- The subscription plan you hold and the date you subscribed.
- A clear statement: "I hereby cancel my Bodyfast subscription effective immediately."
- Your preferred refund method (credit card reversal, bank transfer, etc.).
- A request for written confirmation of cancellation within seven days.
Send this email and keep a copy. If Bodyfast does not respond within seven days, proceed to step two.
Step two: file a complaint with the ministry of domestic trade and cost of living (KPDNHEP)
Malaysia's consumer protection authority is the Ministry of Domestic Trade and Cost of Living, commonly referred to as KPDNHEP. You can lodge a formal complaint online at https://www.kpdnhep.gov.my or visit your nearest KPDNHEP office. You will need to:
- Provide your name, contact details, and Malaysia identity number.
- Describe the complaint (Bodyfast refusing to cancel or refund).
- Attach copies of all evidence: receipts, emails, screenshots, cancellation attempts.
- State the amount you are claiming and the remedy you seek (cancellation and/or refund).
KPDNHEP will investigate and contact Bodyfast on your behalf. The complaint process is free and typically resolves within 30 to 60 days. Yafee recommends filing this complaint as soon as Bodyfast fails to respond or refuses in writing, because it creates an official record and forces the company to take your case seriously.
Step three: initiate a chargeback with your bank
Contact your bank's dispute or fraud team and request a chargeback for any charges after you cancelled. Provide your bank with a timeline of events, copies of your cancellation evidence, and proof that Bodyfast ignored your requests. Your bank will then reverse the charge and investigate. This is a powerful tool if Bodyfast ignores both your direct request and the KPDNHEP complaint.
Contact information and next steps
Below is the official contact and registered address for Bodyfast in case you need to escalate your cancellation or refund request:
- Company name: BodyFast GmbH
- Registered address: Planegger Straße 23b, 82166 Gräfelfing, Germany
- Email support: [email protected]
- Website: bodyfast.com
- Help centre: help.bodyfast.app
For Malaysian consumer protection escalation:
- Authority: Ministry of Domestic Trade and Cost of Living (KPDNHEP)
- Online complaint portal: https://www.kpdnhep.gov.my
- Contact: 1-800-888-799 (toll-free)
Why yafee is your trusted cancellation guide
Bodyfast cancellations can feel confusing because the platform spans three separate payment channels (App Store, Google Play, and direct billing), and the app interface does not always make the correct path obvious. Yafee.com exists to translate legal rights into clear, step-by-step procedures that you can follow without legal training or jargon. Every cancellation method, refund timeline, and escalation route in this guide is grounded in the Consumer Protection Act 1999 and verified against Bodyfast's official help documentation.
Whether your issue is a missed cancellation deadline, an unexpected charge, or a refused refund, Yafee has helped thousands of consumers cancel subscriptions quickly and recover unauthorised charges. Bookmark this guide, follow the checklist, and send us your feedback if you encounter issues Bodyfast does not resolve. Your cancellation confirmation and clear documentation are your best defence, and Yafee is here to ensure you have both.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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