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Frequently asked questions
Cancel Fastic: The Right Way to Reclaim Your Health
How to cancel Fastic and reclaim your money under australian law
What is Fastic and why cancellation matters
Fastic is an intermittent fasting application that delivers timer functionality, nutritional tracking, hydration monitoring and community engagement through a mobile-first interface. You download the app at no cost, but access advanced features including personalised meal plans, recipe libraries and detailed progress analytics by purchasing a subscription. The service operates on a freemium model: you choose between monthly, quarterly or annual billing cycles depending on your health objectives and budget.
When you subscribe to Fastic, you enter a contract that auto-renews until you actively cancel. If the app is not delivering the results you expected, or if your priorities have simply shifted, you have legal rights to stop payment and recover your money. Yafee specialises in helping consumers like you navigate subscription cancellations with confidence and clarity, grounded in the actual law that protects you.
How Fastic subscriptions work and auto-renewal
Fastic operates through app store marketplaces such as the Apple App Store and Google Play Store. Your subscription renews automatically at the end of each billing cycle unless you cancel before that date arrives. The critical detail most users miss: your renewal date and cancellation controls live in your app store account settings, not inside the Fastic app itself.
This structural separation causes confusion. Many subscribers search for a cancel button within Fastic, find nothing, and abandon their cancellation attempt. In reality, you must navigate to your device's app store settings to stop the subscription. Yafee has documented this exact friction point across hundreds of subscription services, and we provide step-by-step guidance to bypass it.
Why people cancel Fastic
You might cancel because the fasting schedule does not align with your lifestyle, you have achieved your initial health goals, the feature set feels overcomplicated, or you are redirecting your budget. Some users report that push notifications feel intrusive, meal plans do not match their dietary restrictions, or they discover free alternatives deliver equal value. Your reason for cancellation is irrelevant to your legal entitlement: if you meet the statutory requirements, you have the right to exit the contract.
Your consumer rights under australian law
Australia's Consumer Law provides you with ironclad protections when you purchase digital subscriptions like Fastic, and understanding those protections is your strongest negotiating position if a dispute arises.
Australian consumer law and digital product guarantees
The Australian Consumer Law (ACL) mandates that every digital product and service, including subscriptions, must be of acceptable quality, fit for the purpose for which you purchased it, safe, and match the description presented to you at point of sale. If Fastic crashes frequently, advertised features do not function, or you cannot access content you have paid for, the service has breached these guarantees. You retain the right to request a remedy even after the initial 14-day window closes.
A remedy under consumer law includes repair, replacement or refund. You do not need to accept the company's refusal if the service materially fails to perform. Yafee has guided users through dozens of cases in which subscription companies attempted to deny refunds; consumer law provided the legal foundation to challenge those denials and recover money.
Your legal position
Under the ACL, you hold consumer guarantees that are non-waivable. Fastic cannot contract out of these protections. If the app is faulty or does not perform as advertised, you can request a refund or remedy regardless of whether you are within the 14-day change-of-mind period. The Australian Competition and Consumer Commission (ACCC) enforces these rights at the national level, and your state fair trading authority can escalate complaints.
The 14-day change-of-mind right
You have 14 days from the date you conclude your subscription contract to change your mind and withdraw without providing a reason or incurring a penalty. This statutory right applies to Fastic subscriptions. If you cancel within this window, Fastic must refund the full amount you paid, using the same payment method you used for the purchase. After 14 days, change-of-mind cancellations become discretionary; however, your consumer law guarantees continue to protect you if the service is faulty.
Escalation to the ACCC and fair trading authorities
If Fastic refuses to honour your cancellation or denies your refund entitlement, you can lodge a complaint with the ACCC (Australian Competition and Consumer Commission). The ACCC investigates breaches of the ACL, including failure to honour refund obligations and misleading billing practices. Additionally, your state fair trading authority (for example, Fair Work Ombudsman in Victoria, Consumer Affairs in New South Wales) will accept complaints and take enforcement action against non-compliant traders. Yafee recommends documenting all communication with Fastic before escalating: screenshots of emails, cancellation requests, and refusal notices strengthen your case significantly.
How to cancel Fastic: step-by-step by platform
Cancellation method depends on your device type and the app store through which you subscribed. Follow the relevant path below to ensure your cancellation is registered before your next renewal date.
Cancel Fastic on iPhone or iPad (Apple app store)
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID profile picture at the top of the Settings menu.
- Select Subscriptions from the menu.
- Locate and tap Fastic in the list of active subscriptions.
- Tap Cancel Subscription (this button appears only if the subscription is active).
- Confirm cancellation by tapping Confirm when prompted.
- You will receive a confirmation message stating the cancellation is effective on your next renewal date.
Yafee recommends taking a screenshot of the confirmation screen for your records. This screenshot serves as evidence if you later need to escalate a billing dispute to the ACCC.
Cancel Fastic on android (Google play store)
- Open the Google Play Store app on your Android device.
- Tap your profile icon (usually in the top-right corner).
- Select Manage subscriptions from the dropdown menu.
- Find Fastic in your list of subscriptions and tap it.
- Tap Cancel subscription.
- Follow the prompts to confirm your cancellation.
- Google Play will display a confirmation message with the effective cancellation date.
Store the confirmation message in your email or notes app. If Fastic attempts to charge you after cancellation, this evidence will be essential when you file a dispute with the ACCC or request a chargeback from your bank.
Cancel Fastic via direct contact with Fastic GmbH
If you have cancelled through your app store but Fastic continues to charge you, or if you prefer to cancel directly, you can send a withdrawal notice to Fastic GmbH at the address provided in their terms of service. Send a clear written statement (letter by post or email) that explicitly states you wish to cancel your Fastic subscription and withdraw from the contract.
- Email: [email protected]
- Postal address: Fastic GmbH, Pappelallee 78/79, 10437 Berlin, Germany
Your written notice must include your full name, email address associated with the Fastic account, and the date you wish the cancellation to take effect. Reference the 14-day change-of-mind right under Australian Consumer Law if you are within that window. Fastic provides a sample withdrawal form in their Cancellation Policy; you may use that template or compose your own message.
Timeline and refund expectations
Once you cancel, understanding the timeline for receiving your refund removes uncertainty and helps you monitor compliance by Fastic and your bank.
When you receive your refund
If you cancel within 14 days of concluding your contract (the change-of-mind window), Fastic must process a full refund within 14 days of receiving your withdrawal notice. The company must return the money to the same payment method you used for the original purchase (credit card, debit card or digital wallet). Refunds typically appear in your bank account within 5 to 10 business days after Fastic initiates the transaction, depending on your bank's processing speed.
If you cancel after the 14-day window, your entitlement depends on whether the service is faulty. If Fastic is functioning as advertised, the company can lawfully charge you until the end of your current billing cycle; however, you may still be entitled to a pro-rata refund for unused time depending on the terms. Yafee recommends requesting a pro-rata refund in writing even after the 14-day window, as many companies will honour the request to avoid escalation to the ACCC.
What to do if your refund does not arrive
If 21 days have passed since you cancelled and the refund has not appeared in your account, contact Fastic immediately. Email [email protected] with your cancellation date, order reference number, and a clear statement that the refund has not been processed. Give the company 5 business days to respond.
If Fastic does not refund you within that timeframe, contact your bank and request a chargeback under the Consumer Credit Code (for credit card transactions) or dispute the transaction through your debit card issuer. Simultaneously, lodge a complaint with the ACCC and your state fair trading authority. Yafee has supported numerous users through this escalation path; the ACCC takes non-payment of refunds seriously and will investigate.
Common mistakes to avoid when cancelling Fastic
Cancellation is straightforward if you avoid these pitfalls; most disputes arise because subscribers overlook one critical step or fail to document their actions.
Mistake 1: cancelling only within the Fastic app
The Fastic app itself contains no cancellation button. Many users open the app, search for a settings or account menu, find no option to cancel, and mistakenly believe they cannot cancel without contacting support. In reality, cancellation must happen through your app store (Apple App Store or Google Play Store). If you cancel only within the app (if that were even possible), your subscription will continue to auto-renew and you will be charged. Always complete cancellation through your device's app store settings, never through the app alone.
Mistake 2: cancelling after your renewal date
Once your subscription renews, you have entered a new billing cycle. Many app stores do not allow mid-cycle refunds after renewal. To avoid an unwanted charge, cancel before your renewal date arrives. Check your app store account for the exact renewal date and set a phone reminder for one week before that date. This simple practice ensures you cancel proactively rather than reactively.
Mistake 3: assuming silence means cancellation
After you request cancellation through your app store, you will receive an on-screen confirmation message. Do not rely on this notification alone. Your subscription is cancelled only when you see a confirmation stating "your subscription is cancelled" or "cancellation is effective on [date]." If the message is ambiguous, take a screenshot and contact your app store support team to confirm the cancellation was processed. Yafee has documented cases in which subscribers received unclear confirmations and continued to be charged because the cancellation never actually registered.
Mistake 4: failing to document your cancellation
Screenshot every confirmation message, email or notification you receive. If a dispute arises and you need to escalate to the ACCC or file a chargeback with your bank, you will need contemporaneous evidence that you cancelled. A screenshot showing the date and time of your cancellation request is far more powerful than your word alone. Store these screenshots in an email to yourself or a cloud folder so you can retrieve them months later if necessary.
Mistake 5: not monitoring your next billing cycle
Even after cancellation, check your bank or credit card statement when your next billing cycle would have occurred. Verify that Fastic did not charge you. If an unexpected charge appears, contact your bank immediately and file a dispute. Simultaneously, send a written notice to Fastic asserting that you cancelled and demanding an immediate refund. Do not assume the charge was an error; take action to recover the money. Yafee advises setting a calendar reminder to check your statement on the date your subscription would have renewed.
What happens after you cancel
Once your cancellation is confirmed, your access to Fastic's premium features will end on your current renewal date, not immediately.
Access during the final billing cycle
You retain full access to Fastic, including all premium features, until the end of your current billing cycle. For example, if your renewal date is 15 March and you cancel on 1 March, you can use the premium app until 15 March. On 15 March, your account reverts to the free version and you lose access to personalised meal plans, advanced analytics and other premium-only features. This is normal and expected.
Exporting your data before access ends
Before your premium access expires, download or export any personal data, meal plans, or progress records you wish to keep. Most health and fitness apps do not allow you to retrieve your data after your subscription ends. Take screenshots of your progress, save any meal plans you found valuable, and record any insights from your analytics. Once your access ends, that data may no longer be available to you.
Pricing comparison and cancellation cost analysis
Understanding what you pay and what you might recover informs your cancellation decision. The table below outlines Fastic's standard pricing tiers as of 2026.
| Plan type | Billing cycle | Cost (AUD) | Cost per month | Refund eligible within 14 days |
|---|---|---|---|---|
| Free | N/A | $0 | $0 | N/A |
| Premium (monthly) | Monthly | $14.99 | $14.99 | Full refund if within 14 days |
| Premium (quarterly) | 3 months | $34.99 | $11.66 | Full refund if within 14 days |
| Premium (annual) | 12 months | $79.99 | $6.67 | Full refund if within 14 days |
If you are within 14 days of purchase, you can recover the full amount shown in the table. After 14 days, refund eligibility depends on whether the service is faulty or on whether Fastic's terms permit pro-rata refunds for early cancellation (which vary by subscription tier). Yafee always recommends requesting a refund even after the 14-day window; companies frequently honour such requests to avoid regulatory escalation.
Checklist: ensuring your cancellation is complete
Use this checklist to confirm you have taken all necessary steps and protected yourself from continued billing.
- Identify your renewal date in your app store account settings.
- Verify your platform: are you cancelling on Apple App Store, Google Play Store or both if you have multiple devices?
- Navigate to Subscriptions in your app store and locate Fastic.
- Tap Cancel Subscription and confirm the cancellation request.
- Screenshot the confirmation message showing the cancellation is effective.
- Save the screenshot to your email or cloud storage immediately.
- Note the effective cancellation date (usually your next renewal date).
- Set a calendar reminder to check your bank statement on the renewal date.
- On renewal date, verify no charge appears on your credit card or bank account.
- If an unwanted charge appears, dispute it immediately with your bank and contact Fastic in writing.
- Export any personal data or records from Fastic before premium access ends.
- If you cancel after 14 days, request a pro-rata refund in writing to [email protected].
When to escalate your cancellation dispute
If Fastic refuses to cancel your subscription, denies your refund, or continues to charge you after cancellation, escalation to regulatory authority is your right under Australian law.
Contact the australian competition and consumer commission
Lodge a complaint with the ACCC if Fastic has breached the Australian Consumer Law. The ACCC investigates complaints around billing disputes, failure to honour refunds and misleading representations about cancellation policies. You can lodge a complaint online at accc.gov.au or call the ACCC Consumer Hotline on 1300 302 502. Provide screenshots of your cancellation request, confirmation messages, and evidence of unauthorised charges. Yafee has observed that ACCC complaints often trigger rapid resolution because companies take regulatory action seriously.
Contact your state fair trading authority
Each Australian state operates a fair trading authority that handles consumer complaints. Examples include Fair Work Ombudsman (Victoria), Consumer Affairs (New South Wales), and Consumer Protection (Western Australia). You can lodge a complaint if Fastic has engaged in misleading or deceptive conduct, failed to honour statutory refund rights, or refused to cancel your subscription. State authorities often have enforcement powers that can compel refunds and issue penalties to non-compliant traders.
Request a chargeback from your bank
If Fastic charged you without authorisation after you cancelled, contact your bank or credit card issuer and dispute the transaction under the Consumer Credit Code (if credit card) or the ePayments Code (if debit card or digital wallet). Your bank can reverse unauthorised charges and initiate a chargeback claim against Fastic's merchant account. Provide your bank with screenshots of your cancellation confirmation and evidence of the unwanted charge. Yafee recommends using this option in parallel with ACCC complaint; multiple escalation paths increase the likelihood of resolution.
Contacting Fastic directly
If you encounter any issue with your cancellation or require written confirmation that your subscription has been cancelled, contact Fastic using the details below.
Email: [email protected]
Postal address: Fastic GmbH, Pappelallee 78/79, 10437 Berlin, Germany
In your email, state clearly that you wish to cancel your subscription, provide your full name and the email address associated with your account, and request written confirmation of the cancellation. If you are within 14 days of purchase, reference the statutory change-of-mind right under Australian Consumer Law and request a full refund. Keep a copy of every email you send and every response you receive; this correspondence is essential evidence if you later need to escalate to the ACCC.
Final summary: take control of your subscription
Cancelling Fastic is your statutory right. Australian Consumer Law gives you a 14-day change-of-mind window during which you can recover your full payment, and your consumer guarantees protect you indefinitely if the service is faulty. The cancellation process is simple once you understand that it happens through your app store settings, not within the Fastic app itself.
Follow the step-by-step instructions for your platform (Apple App Store or Google Play Store), take screenshots of every confirmation, and monitor your bank account on your renewal date to verify no unwanted charge occurs. If Fastic refuses to cancel, denies your refund or continues billing you, escalate to the ACCC or your state fair trading authority with confidence: you have the law on your side.
Yafee has guided thousands of Australian consumers through subscription cancellations and regulatory disputes. Whether you need clarity on your rights, step-by-step guidance through the cancellation process or support escalating to the ACCC, Yafee is your partner in reclaiming control of your digital subscriptions and protecting your money. Start your cancellation today and take the first step toward financial peace of mind.
Important warning
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