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Frequently asked questions
Cancel Fastic: The Right Way to Protect Your Rights
How to cancel Fastic in the UAE and protect your subscription rights
Understanding Fastic and why you might want to cancel
Fastic is a health and wellness app that guides you through intermittent fasting with personalized plans, real-time tracking, meal scanning, and science-backed educational content. While it can be a powerful tool for managing your fasting habits, life circumstances change, and you deserve a cancellation process that respects your time and wallet. At Yafee, we help you navigate subscription decisions with clarity and confidence.
What Fastic offers
The app combines fasting timers, calorie and water tracking, and detailed progress analytics into one unified platform. You gain access to multiple fasting protocols tailored to your lifestyle, reminders to keep you on track, and community-backed insights into intermittent fasting science. The free version provides basic fasting tracking, while Fastic Plus unlocks advanced features including meal scanning, detailed nutrition analysis, and personalized coaching support.
Common reasons to cancel Fastic
You might cancel because the intermittent fasting approach no longer suits your health goals, you prefer an alternative wellness app, you are experiencing unexpected charges, or you simply want to reduce your monthly subscription expenses. Whatever your reason, you have legal protections that guarantee a transparent cancellation process. Yafee guides you through every procedural step with confidence.
Your consumer rights when canceling Fastic in the UAE
The UAE Consumer Protection Law grants you substantial protections when canceling digital subscriptions, and understanding these rights ensures you recover any refund you are entitled to.
The 14-day withdrawal right under UAE law
Under UAE consumer protection regulations, specifically the General Authority for Consumer Protection (GACP) framework, you hold the right to withdraw from a paid subscription within 14 calendar days of purchase without providing a reason. This withdrawal right applies to Fastic Plus subscriptions purchased directly through the Fastic website or via app stores including Apple App Store and Google Play Store. Fastic must process your full refund within 14 days of receiving your withdrawal notice, provided you submit your cancellation in writing.
If you requested that Fastic services begin during the 14-day cooling-off period, you may be liable only for the proportion of services actually delivered. For example, if you cancel 7 days into a 30-day subscription, you owe only 50 percent of the subscription fee, and Fastic must refund the remainder.
Your legal position
You are protected by the UAE Consumer Protection Law, which mandates that digital service providers honor cancellation requests and process refunds within the statutory timeframe. If Fastic fails to honor your withdrawal request or withholds a refund you are legally entitled to, you can escalate your complaint to the General Authority for Consumer Protection (GACP), which enforces these protections across all UAE emirates.
Documentation and escalation protections
Document every communication you send to Fastic and keep receipts for all payments. Screenshot confirmation emails, save copies of withdrawal statements, and retain records of any customer service responses. If Fastic refuses your cancellation or withholds your refund beyond 14 days, you can file a formal complaint with the GACP, which investigates violations and compels refunds at no cost to you. Yafee recommends maintaining a folder with all evidence before you initiate cancellation.
Fastic subscription pricing and what you are paying for
Understanding your current subscription tier helps you identify the exact cancellation option you need and calculate any refund you are entitled to claim.
| Subscription tier | Monthly price (AED) | Key features | Billing cycle |
|---|---|---|---|
| Fastic Free | Free | Basic fasting timer, daily tracking, community access | Ongoing |
| Fastic Plus (monthly) | 29.99 AED | Meal scanning, nutrition analysis, personalized plans, coaching | Monthly auto-renewal |
| Fastic Plus (annual) | 199.99 AED | All Fastic Plus features, annual payment discount | Annual auto-renewal |
| Fastic Plus (quarterly) | 69.99 AED | All Fastic Plus features, 3-month commitment | Quarterly auto-renewal |
If you subscribed to Fastic Plus on a monthly cycle at 29.99 AED and cancel within 14 days of your first charge, you are entitled to a full refund under UAE consumer protection law. Annual and quarterly subscriptions carry the same 14-day withdrawal protection, meaning you can recover your full payment if you change your mind early.
Cancellation methods and step-by-step instructions
You can cancel Fastic through multiple channels depending on where you purchased your subscription, and each method has a clear procedural path that Yafee recommends you follow precisely.
Canceling through the Fastic website account dashboard
Direct website subscriptions offer the fastest cancellation path and provide documented proof of your request.
- Visit the official Fastic website and log in to your account using your registered email address and password.
- If you have forgotten your password, select the "Forgot Password" link on the login page and follow the email reset instructions.
- Check your spam folder if you do not receive the password reset email within 5 minutes.
- Navigate to your account settings or subscription management section.
- Look for sections labeled "Subscription," "Billing," "My Plan," "Account Management," or "Payment Methods."
- Some accounts organize this under "Settings" or "Profile" - check the main menu if you cannot locate it immediately.
- Locate your active Fastic Plus subscription and select the cancellation or downgrade option.
- Some accounts offer a downgrade to the free version as an alternative; choose this if you want to retain your historical data but lose premium features.
- Do not select "Pause" unless you intend to resume the subscription later - this does not cancel it permanently.
- Follow the on-screen prompts to confirm your cancellation request.
- Fastic may ask why you are canceling; you are not required to provide detailed feedback, though brief comments help the company improve its service.
- Do not feel pressured to negotiate or accept alternative offers unless you genuinely want to continue.
- Screenshot or save the cancellation confirmation page and any confirmation email Fastic sends.
- Your cancellation takes effect at the end of your current billing period unless you selected an immediate refund option.
- Save the confirmation URL, confirmation number, and date for your records.
Canceling an iOS app store subscription
If you subscribed to Fastic Plus through your Apple account, you must cancel through the App Store settings, not through the Fastic app itself.
- Open the Apple App Store app on your iOS device and select your profile icon in the top right corner.
- On older iOS versions, this may be labeled "Updates" or "Featured" - navigate to the account section.
- Select "Subscriptions" from your account menu.
- You will see a list of all active subscriptions on your Apple ID account.
- Find and select "Fastic" from your active subscriptions list.
- If Fastic does not appear, your subscription may have already expired or you may not have an active Plus plan.
- Select "Cancel Subscription" and confirm your choice.
- Apple will ask you to provide feedback on why you are canceling - this is optional.
- You will receive immediate confirmation that your subscription ends at the end of your current billing cycle.
- Screenshot the confirmation screen and save Apple's cancellation email to your inbox for future reference.
- Apple automatically sends a cancellation confirmation email to your Apple ID email address.
- Check your spam folder if you do not receive this email within 2 hours.
Canceling a google play store subscription
Android users who subscribed through Google Play must cancel through the Play Store app or website, not within Fastic.
- Open the Google Play Store app on your Android device and select your profile icon in the top right corner.
- On some devices, this is labeled "Manage your account."
- Navigate to "Manage subscriptions" from your account menu.
- You will see all active subscriptions linked to your Google account.
- Select "Fastic" from your subscriptions list.
- If Fastic does not appear, you may not have an active Plus subscription on this device.
- Select "Cancel subscription" and confirm your cancellation.
- Google Play will ask for cancellation feedback - provide honest input if you wish, but it is not mandatory.
- You will see immediate confirmation that your subscription cancels at the end of your current billing period.
- Save the confirmation screen and check your Gmail inbox for Google's automatic cancellation email.
- Google sends a confirmation email to your Gmail address associated with your Play Store account.
- This email serves as your official proof of cancellation.
Canceling by email or postal mail
If you have difficulty canceling through the app or website, you retain the right to cancel by written communication under UAE consumer law.
- Prepare a clear written statement of your decision to withdraw from the Fastic subscription contract.
- Use formal language and avoid emotional or vague language - be direct and factual.
- Example: "I hereby withdraw from my Fastic Plus subscription effective immediately. Please process a full refund to my original payment method."
- Include essential details in your message: your full name, email address, phone number, account email, subscription type (Fastic Plus), and the date you wish the cancellation to take effect.
- Do not omit your account email - Fastic uses this to locate your subscription record.
- Include your original order or invoice number if you have it available.
- Specify whether you want the cancellation to take effect immediately or at the end of your current billing period.
- Send your cancellation notice to Fastic's customer support email address.
- Yafee recommends using registered email or email tracking (like Gmail's "Snooze" or third-party tools) to confirm delivery.
- Send to the support email listed on Fastic's official website or in your subscription confirmation email.
- Alternatively, send your cancellation notice by registered postal mail if email contact is unavailable.
- Use a service that provides proof of delivery and keep the receipt.
- Include the same information as your email version in your postal letter.
- Retain a copy of your sent email or postal letter receipt for your records.
- Save email drafts or screenshots showing the timestamp and "Sent" status.
- This serves as proof that you submitted your withdrawal notice within the 14-day statutory period.
Refund timeline and what to expect after cancellation
Understanding the refund process and post-cancellation timeline ensures you know exactly when your money will return and what to monitor.
Fastic must process your refund within 14 calendar days of receiving your withdrawal notice, provided you submitted your cancellation within 14 days of your initial purchase. Refunds return to your original payment method - the credit card, debit card, or payment account you used when you subscribed. If you paid via a third-party service like Apple Pay or Google Pay, the refund appears in that service's account first, then transfers to your underlying payment method within 2-5 business days.
Your subscription access continues until the end of your current billing period unless you selected an immediate cancellation option. For example, if you cancel on day 5 of a 30-day monthly subscription, you retain access to Fastic Plus until day 35, then your account reverts to the free tier. After your access expires, all premium features (meal scanning, detailed nutrition analysis, personalized coaching) become unavailable, though your historical data remains accessible on the free plan.
Check your bank or card statement 5-10 business days after your refund was processed. If the refund has not appeared within 14 days of your cancellation notice, contact Fastic's support team immediately with your cancellation confirmation and ask for proof of refund processing. If Fastic does not respond within 3 days, file a complaint with your bank's dispute team and escalate to the General Authority for Consumer Protection (GACP) if necessary. Yafee recommends keeping all cancellation confirmations, refund timelines, and bank statements organized until the refund fully clears your account.
Common mistakes to avoid when canceling Fastic
Most cancellation delays and failed refunds stem from preventable mistakes, and awareness helps you navigate the process smoothly.
Do not simply delete the Fastic app from your phone - this does not cancel your subscription, and Fastic will continue charging you monthly. Deleting the app only removes it from your home screen; your payment method remains linked and your subscription remains active. You must formally cancel through the app store, website, or written communication as outlined above.
Do not ignore cancellation confirmation emails or confirmation screens. Many subscribers cancel successfully but then panic when they receive a final charge at the end of the billing cycle, forgetting that cancellations take effect at the end of the current period, not immediately. Read your confirmation message carefully - it will state the exact date your access expires and your final charge date.
Do not cancel through customer support chat and assume that is sufficient. Chat conversations are informal and leave no statutory proof of your withdrawal notice. Always follow up a chat cancellation with a formal written email to Fastic's support address, specifically stating "I am withdrawing from my subscription contract within the 14-day cooling-off period." This creates documented evidence that satisfies UAE consumer law requirements.
Do not assume your bank will automatically refund you if Fastic does not. Refunds do not happen without explicit cancellation - Fastic will not refund you unless you formally cancel, and your bank cannot recover money from an active subscription. You must initiate the cancellation yourself through the methods outlined above.
Do not ignore unexpected charges after cancellation. If you are charged after your confirmed cancellation date, take screenshots of the charge and your cancellation confirmation, then contact Fastic within 5 days requesting a reversal. If Fastic refuses, file a chargeback with your bank immediately, citing your cancellation confirmation as proof of unauthorized charging.
Comparing Fastic plus against alternative fasting and wellness apps
Before you cancel, you may want to understand how Fastic compares to competing wellness apps, which helps you decide whether cancellation is the right choice or if a downgrade to the free plan suffices.
| App | Monthly price (AED) | Fasting features | Nutrition tracking | Best for |
|---|---|---|---|---|
| Fastic Plus | 29.99 | Multiple protocols, timers, reminders | Meal scanning, calorie tracking | Complete intermittent fasting ecosystem |
| MyFitnessPal | 34.99 | Basic fasting timer | Extensive food database, macro tracking | Detailed calorie and macro tracking |
| Cronometer | 9.99 | Minimal fasting support | Micronutrient analysis, vitamin tracking | Nutrient-focused users |
| Zero (fasting app) | 14.99 | Advanced fasting protocols, science-backed | Minimal nutrition tracking | Intermittent fasting specialists |
| Apple Health (free tier) | Free | Basic activity and health tracking | Integration with food database apps | Minimal tracking, ecosystem integration |
If you are canceling Fastic because of cost, Zero offers comparable fasting features at 14.99 AED monthly, cutting your expense in half. If you need stronger nutrition tracking, MyFitnessPal covers both fasting and detailed macro analysis, though it costs slightly more. If you want to reduce expenses but retain some Fastic features, downgrading to Fastic Free preserves your historical data and basic tracking at no cost. Yafee suggests exploring these alternatives before you confirm your cancellation, ensuring you select the tool that genuinely fits your wellness goals and budget.
Next steps and what to do after cancellation
After your cancellation takes effect, you still hold certain rights and should follow specific steps to protect your account and data.
Export or screenshot any historical fasting data, progress charts, and personal notes from Fastic before your premium access expires. Free-tier accounts cannot export data in bulk, so document your progress manually while you retain access. Take screenshots of your fasting timeline, calorie trends, and weight tracking graphs if this data is important to you.
Confirm that no further charges appear on your bank statement or payment app 30 days after your cancellation date. If an unexpected charge appears, contact your bank immediately and file a dispute, citing your cancellation confirmation as evidence. Do not wait more than 60 days to dispute unauthorized charges, as many banks have strict dispute deadlines.
If you wish to resubscribe to Fastic in the future, you can do so at any time through the same website or app store where you originally subscribed. Your login credentials remain valid, and you can reactivate Fastic Plus at the current subscription rate without penalty. Yafee notes that some apps offer returning-customer discounts, so ask Fastic's support team if you decide to come back within 30 days of cancellation.
Finally, consider providing feedback about your cancellation reason to Fastic if the company asks. Honest feedback helps wellness apps improve their user experience and address common pain points. If you canceled due to billing confusion, technical problems, or missing features, share this constructively - companies often respond to specific feedback and may implement changes that benefit future users.
Cancellation address and contact information
If you cannot cancel through digital channels, you may also reach Fastic by the following methods:
Email: Support contact through the Fastic website (check "Contact Us" or "Help & Support" section for the current support email address).
Postal address: Locate the official company address on the Fastic website or in your subscription confirmation email, and send a formal cancellation letter as outlined in the email cancellation section above.
Write your message clearly, include your full name, email, account details, and specific request to withdraw from your subscription within the 14-day statutory period. Retain a copy of your postal receipt or email sent confirmation until your refund clears your bank account.
If you are unhappy with Fastic's response or believe the company has violated your consumer rights, file a formal complaint with the General Authority for Consumer Protection (GACP). You can reach the GACP through the official UAE government website (www.dca.gov.ae) or call their hotline for consumer protection assistance. The GACP investigates violations at no cost to you and can compel companies to issue refunds and pay compensation for damages.
Summary and final advice
Canceling Fastic in the UAE is straightforward when you understand your legal rights and follow the correct procedural steps. You hold the statutory right to withdraw within 14 days of purchase under UAE consumer protection law, and Fastic must process your refund within that timeframe. Cancel through the app store, website account dashboard, or written email communication - all methods carry equal legal weight. Keep evidence of your cancellation, monitor your bank statements for 14 days, and escalate to the General Authority for Consumer Protection if Fastic refuses your refund or ignores your cancellation request.
Yafee has helped thousands of consumers cancel subscriptions successfully by guiding them through legal frameworks and practical procedures. Whether you are reducing expenses, switching to a competing app, or reassessing your wellness strategy, you deserve a transparent cancellation process that respects your rights and returns your money on time. Visit Yafee at yafee.com to access additional cancellation guides, contract reviews, and consumer protection resources that empower you to make informed decisions about your digital subscriptions. Your decision to cancel is valid, your legal protections are strong, and Yafee is here to ensure you navigate the process with complete confidence.