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Frequently asked questions
Cancel Fastic: Your Complete Guide
How to cancel Fastic in new zealand and stop recurring charges
What Fastic is and why cancellation matters
Fastic is a mobile app and web platform that tracks intermittent fasting, water intake, daily steps, and calorie consumption across iOS, Android, and web browsers. The free version provides basic fasting timers and tracking, but Fastic Plus adds AI-powered meal scanning, detailed nutritional breakdowns, advanced educational modules, and personalised reminders to support your wellness goals.
Most importantly, Fastic subscriptions renew automatically at the end of each billing cycle-monthly, quarterly, or annually-unless you actively cancel. This automatic renewal structure is common across digital health services, but it catches many New Zealand users off guard when charges appear without warning. Whether you've achieved your fitness goals, switched to a competitor app, or simply want to reduce monthly expenses, cancelling Fastic requires you to follow the correct cancellation path for your subscription platform.
At Yafee, we specialise in helping New Zealand consumers navigate subscription cancellations safely and recover refunds when applicable. This guide walks you through every cancellation method, your legal rights under New Zealand consumer law, and how to avoid common mistakes that cost users money.
Why new zealand consumers cancel Fastic
You might cancel Fastic because your health routine has changed, you've found a more affordable alternative, the premium features don't justify the monthly cost, or you subscribed during a promotional period and forgot to disable auto-renewal. Some users cancel because they didn't realise the free trial would convert to a paid subscription automatically, or because they signed up for a specific challenge that has now ended.
Regardless of your reason, cancelling promptly prevents unnecessary charges from accumulating. Yafee recommends reviewing all active subscriptions at least quarterly to ensure you're only paying for services you genuinely use.
What you need to know before cancelling
Under the Consumer Guarantees Act 1993 (the primary consumer protection law in New Zealand), you have the right to cancel within 14 days of purchase if you change your mind about the service. Fastic also advertises a "Feel Good Guarantee" that offers refunds within 14 days of your initial purchase. Beyond the 14-day window, you can still cancel your subscription to prevent future charges, but you will not receive a refund for time already paid. Once you cancel, you lose access to Fastic Plus features when your current billing cycle ends, although the free version remains available.
Your legal position under new zealand consumer law
The Consumer Guarantees Act 1993 protects your rights as a consumer purchasing services in New Zealand, including digital subscriptions like Fastic.
Consumer guarantees act 1993 protections
Under this legislation, services must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Fastic fails to meet these guarantees-for example, if the app crashes frequently or the meal-scanning feature does not work as described-you have the right to cancel and claim a refund or replacement service. The Act also requires businesses to provide clear cancellation terms at the point of purchase, which means Fastic must have disclosed how to cancel before you paid.
Consequently, if Fastic's cancellation process was deliberately obscured or if the service does not perform as advertised, you can escalate your complaint to the Commerce Commission, New Zealand's primary consumer enforcement authority. Yafee advises documenting any service failures with screenshots or recordings before escalating your complaint.
Your right to cancel within 14 days
If you purchased Fastic within the last 14 days, you have an automatic right to cancel and receive a full refund under the Consumer Guarantees Act 1993, provided you have not substantially used the service. "Substantially used" is interpreted narrowly-logging in once or twice to test the app does not count as substantial use, but using the app daily for a week likely does. The onus is on Fastic to prove you used the service substantially; you do not need to provide a reason for your cancellation during this 14-day window.
Furthermore, Yafee's legal team has found that the 14-day period runs from the date of purchase, not from the date you first downloaded or accessed the app. If you purchased on the Fastic website or app store, that purchase date is your starting point. Keep your purchase confirmation email or app store receipt as proof of the purchase date.
Your legal position beyond 14 days
Once the 14-day cancellation window closes, you no longer have an automatic right to a refund under the Consumer Guarantees Act 1993. Nevertheless, you retain the right to cancel your subscription at any time to prevent future recurring charges. The service provider must honour your cancellation request within a reasonable timeframe-typically within one business day for digital services. If Fastic continues to charge you after you have submitted a valid cancellation request, that constitutes a breach of the Fair Trading Act 2006, and you can file a complaint with the Commerce Commission.
Fastic subscription pricing and plan options
Understanding your current Fastic plan helps you identify which platform you subscribed through and which cancellation method applies to you.
| Plan | Billing cycle | NZD price (approx.) | Best for |
|---|---|---|---|
| Fastic Plus annual | 12 months | $55-80 | Long-term users (lowest per-month cost) |
| Fastic Plus monthly | 1 month | $11-15 | Testing the app or short-term commitment |
| Fastic Plus quarterly | 3 months | $30-45 | Users seeking flexibility between annual and monthly |
| Free version | Ongoing | $0 | Basic tracking without premium features |
Prices vary slightly depending on your subscription platform. The Fastic website, Apple App Store (iOS), and Google Play Store (Android) may charge different rates because app store providers add platform fees on top of Fastic's base price. If you subscribed via Apple or Google, your cancellation must go through those platforms, not directly through Fastic. Yafee recommends checking your last payment receipt or credit card statement to identify which platform charged you, as this determines your cancellation method.
How to cancel Fastic: step-by-step for each platform
Your cancellation path depends on where you purchased your subscription.
Cancel via the Fastic website or app account
If you subscribed directly through fastic.com or the Fastic app (not through Apple or Google), follow these steps to cancel your Fastic Plus subscription.
- Open the Fastic app or visit fastic.com in your web browser.
- Log in to your account using your email and password.
- If you have forgotten your password, click "Forgot password" and follow the email reset link.
- Navigate to your account settings or profile menu (usually found in the bottom-right corner or hamburger menu).
- Select "Subscription" or "Manage subscription" from the menu.
- Click "Cancel subscription" or "End membership."
- You may see a retention offer (a discount to keep your subscription). You can accept or decline this offer; declining takes you directly to the cancellation confirmation page.
- Confirm your cancellation by clicking "Yes, cancel my subscription" or similar confirmation button.
- Screenshot the cancellation confirmation page or note the cancellation reference number for your records.
Once you complete these steps, Fastic will stop charging you at the end of your current billing cycle. You retain access to Fastic Plus features until that renewal date, after which the free version remains available. Yafee recommends waiting 48 hours, then logging back into your account to verify that your subscription status shows as "cancelled" or "inactive."
Cancel via apple app store (iOS)
If you purchased Fastic Plus through the Apple App Store on an iPhone or iPad, Apple manages your subscription billing, not Fastic directly. You must cancel through your Apple account.
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon (usually located in the top-right corner of the screen).
- Select "Subscriptions" from the menu.
- Find "Fastic" in your active subscriptions list and tap it.
- If you do not see Fastic listed, your subscription may have already expired or been cancelled.
- Tap "Cancel subscription" or "Edit subscription."
- Follow Apple's confirmation prompts to complete the cancellation.
- Take a screenshot showing your subscription status as "Cancelled" or "Expires on [date]."
Apple will not charge you after your current billing period ends. You may receive an email confirmation from Apple; retain this as proof of your cancellation. If you continue to see Fastic charges after your billing period ends, contact Apple Support via the App Store app and reference your cancellation date.
Cancel via google play store (Android)
If you subscribed through Google Play on an Android device, Google handles your billing and renewal, not Fastic.
- Open the Google Play Store app on your Android device.
- Tap your profile icon (top-right corner) and select "Payments and subscriptions."
- Tap "Subscriptions."
- Select "Fastic" from your active subscriptions.
- If Fastic does not appear, check under "Expired" or "Cancelled" to confirm prior cancellation.
- Tap "Cancel subscription."
- Select your reason for cancellation (optional) and confirm the cancellation.
- Screenshot the confirmation showing your subscription as cancelled.
Google will stop charging you after your current billing period. Yafee advises retaining any email confirmations from Google Play, as these serve as proof if billing disputes arise. If charges continue after your renewal date, escalate the issue to Google Support directly within the Play Store app.
Cancel via PayPal (if applicable)
Some users link their Fastic subscription through PayPal rather than entering their card details directly. If you pay Fastic via PayPal, you can cancel through your PayPal account.
- Log in to your PayPal account at paypal.com.
- Click "Settings" (gear icon) and select "Payments."
- Click "Manage automatic payments" or "My preapproved payments."
- Find the Fastic subscription in your active payments list.
- Click "Cancel" next to the Fastic entry.
- Confirm the cancellation by clicking "Cancel automatic payments" or similar button.
- Take a screenshot of the confirmation message.
PayPal will block any future charges from Fastic after your current billing period. You will receive a confirmation email from PayPal; keep this with your records. If Fastic continues to charge your PayPal account after cancellation, dispute the charges through PayPal's Resolution Center and reference your cancellation confirmation date.
Refunds and your rights to reclaim payments
Your eligibility for a refund depends on how long ago you purchased Fastic and whether the service has been substantially used.
Refunds within 14 days of purchase
If you purchased Fastic within the last 14 calendar days, you can request a full refund under the Consumer Guarantees Act 1993, provided you have not substantially used the service. To claim this refund, contact Fastic directly with your proof of purchase (email confirmation, app store receipt, or card statement) and your cancellation confirmation. Email your request to [email protected] with the subject line "Refund request-14-day cancellation window." Include your account email address, purchase date, and cancellation reference number.
Fastic typically responds within 5-10 business days. If the company refuses your refund request, escalate the matter to the Commerce Commission, which enforces consumer protection laws in New Zealand. At Yafee, we have successfully helped users recover refunds for services purchased within 14 days by providing clear documentation of the purchase date and evidence of minimal use.
Refunds beyond 14 days
Once the 14-day period has passed, you do not have an automatic right to a refund simply by cancelling your subscription. You can only reclaim money if Fastic has breached its obligations under the Consumer Guarantees Act 1993-for example, if the app does not function as described, crashes repeatedly, or fails to provide the advertised features. In these cases, document the service failures with screenshots and dated notes, then contact Fastic to request a refund for the current billing period.
If Fastic denies your refund claim and you believe the service did not meet the guarantees promised, file a complaint with the Commerce Commission. The Commission can investigate and order Fastic to refund your money if the complaint is upheld. Yafee recommends collecting evidence (screenshots, error messages, dates of failed features) before submitting your complaint to the Commission, as this significantly improves your chances of success.
Accidental charges after cancellation
If you receive a charge from Fastic after your cancellation was confirmed, this is a billing error. Contact Fastic immediately by email to [email protected] with your cancellation confirmation reference number and the date of the unwanted charge. Request a refund of the erroneous charge. Fastic is legally obligated to refund accidental charges under the Fair Trading Act 2006.
If Fastic does not refund the charge within 10 business days, dispute it through your bank or payment platform (Apple, Google, or PayPal). File a chargeback or dispute claim with your bank, attaching your cancellation confirmation as evidence. Most banks will reverse the charge if you demonstrate that you cancelled before the charge occurred.
What happens after you cancel Fastic
Cancelling your subscription does not immediately delete your account or data; instead, it stops recurring charges and downgrades you to the free version of the app.
Access after cancellation
You retain full access to Fastic's free features until the end of your current billing cycle. Once that cycle ends, you lose access to Fastic Plus features (AI meal scanning, advanced insights, personalised reminders) but can continue using the free fasting timer, manual food logging, and step tracking. Your fasting history, logs, and profile data remain in your account indefinitely unless you manually delete them.
Reactivating your subscription
If you change your mind and want to resubscribe to Fastic Plus, log back into your account and select "Upgrade to Plus" or "Renew subscription." You will be charged at the standard rate unless a promotional offer is available. The app will guide you through payment on your original platform (website, Apple, Google, or PayPal).
Deleting your Fastic account permanently
If you want to remove all your personal data from Fastic, navigate to your account settings and select "Delete account" or "Close account." This action is irreversible and deletes your fasting logs, food entries, profile, and any saved preferences. Yafee recommends exporting your data first if you use Fastic logs for health records or progress tracking. Some users take screenshots of their fasting streaks or nutritional summaries before deletion as a personal record.
Common cancellation mistakes and how to avoid them
Many New Zealand users encounter preventable obstacles when cancelling Fastic. Know these pitfalls and you will avoid unnecessary charges and frustration.
Mistake 1: cancelling through the wrong platform
The most frequent error is attempting to cancel through the Fastic website or app when you actually subscribed via Apple or Google. Cancelling in one location does not cancel your subscription in another. For example, if you subscribed via the Apple App Store but then log into fastic.com and click "Cancel subscription," your Apple subscription remains active and will charge you at your next renewal date. Always cancel through the exact platform where you purchased. Check your most recent charge to identify your payment platform, then follow the corresponding cancellation steps above.
Mistake 2: not documenting your cancellation
Failing to screenshot your cancellation confirmation or record your cancellation reference number leaves you without proof if Fastic continues to charge you after cancellation. Every cancellation method outlined above generates a confirmation-on the Fastic website, Apple, Google, or PayPal. Capture this confirmation immediately and retain it for at least 12 months. If a dispute arises, you can reference your cancellation date and confirmation reference to quickly resolve it with Fastic or your payment platform.
Mistake 3: assuming access stops immediately after cancellation
Your Fastic Plus access does not terminate the moment you click "Cancel." You retain full premium features until the end of your current billing cycle. Only after that cycle ends does the app downgrade you to the free version. This applies regardless of whether you cancel on day 1 or day 30 of a monthly cycle. If you cancel a 12-month annual subscription, you can use Fastic Plus for the full remaining 11 months (if you cancel soon after purchase). You do not lose access sooner unless you delete your account entirely.
Mistake 4: ignoring retention offers
When you attempt to cancel, Fastic may display a discount offer-such as "50% off for 3 months" or "Try 1 month free"-to convince you to stay. These offers are optional. If you genuinely want to cancel, you can dismiss the offer and proceed with cancellation. Accepting a retention offer reactivates your subscription at the discounted rate and resets your renewal date, which may not align with your original plan. Yafee advises only accepting retention offers if you actually intend to continue using Fastic; otherwise, discard the offer and confirm your cancellation.
Mistake 5: not following up on refund requests
If you submit a 14-day refund request to [email protected] and do not receive a response within 10 business days, escalate your complaint to the Commerce Commission. Some users assume silence means denial, but businesses are legally required to respond to refund requests. Track your email (use read receipts if available), and if Fastic ignores you, file a formal complaint with the Commerce Commission, which has the authority to compel businesses to respond and provide refunds.
Common questions about cancellation timing and renewal dates
Clarity on timing prevents accidental double-charging and ensures you cancel at the optimal moment.
When does my cancellation take effect
Your cancellation takes effect at the end of your current billing cycle, not immediately. If you are on a monthly plan and cancel on the 15th, you remain charged through the end of that month (the 30th or 31st). On the 1st of the following month, no charge occurs. If you are on an annual plan and cancel anytime during that year, you retain access to Fastic Plus until the annual renewal date approaches. Consequently, cancelling an annual subscription immediately after purchase saves you money compared to cancelling later in the year, because you prevent the next annual charge.
What if my renewal date is soon
If your renewal date is within 2-3 days, cancelling now still does not prevent the impending charge; it only prevents charges after that renewal. To avoid the upcoming charge, you must cancel before your renewal date passes. Check your app store account or Fastic account to confirm your exact renewal date, then set a phone reminder 5 days before that date to cancel. Yafee recommends cancelling a week before renewal to ensure your cancellation is processed in time.
Can i cancel a free trial before i am charged
Yes. If you signed up for a free trial of Fastic Plus, you must cancel before the trial period ends to prevent the first charge. Free trials typically last 7 days. If you subscribed on January 1st, your trial ends on January 7th at 11:59 PM, and a charge posts on January 8th if you do not cancel by January 7th. Cancel your subscription through your subscription platform (Fastic website, Apple, Google, or PayPal) as soon as you realise you do not want to continue after the trial. You will receive a confirmation; once confirmed, no charge will post after the trial period ends.
How to check if your Fastic subscription is actually cancelled
Verification prevents the surprise of a charge you thought you had cancelled.
- Log back into your account (Fastic app or fastic.com) 24 hours after cancelling.
- Navigate to your subscription or account settings.
- Confirm that your subscription status displays as "Cancelled," "Inactive," "Expired," or "No active subscription."
- If it still shows "Active" or displays a renewal date, your cancellation did not process. Repeat the cancellation steps immediately and contact support.
- Check your payment platform (Apple, Google, or PayPal) to confirm the Fastic subscription does not appear in your active subscriptions list.
- Set a phone reminder for 2 days before your previous renewal date. Log in again on that date to confirm no charge has posted.
If Fastic refuses to honour your cancellation
In rare cases, a user may submit a valid cancellation request and Fastic either ignores it or continues to charge the account. This constitutes a breach of the Fair Trading Act 2006, which requires businesses to honour cancellation requests within a reasonable timeframe.
Step 1: contact Fastic directly
Email [email protected] with the subject line "Cancellation dispute-urgent response required." Include your account email, cancellation date, cancellation confirmation reference number, and the date of any unwanted charges. Request written confirmation that your subscription has been cancelled and ask Fastic to refund any charges posted after your cancellation date. Allow 10 business days for a response.
Step 2: dispute the charge with your payment platform
If Fastic does not respond within 10 business days or refuses to refund unwanted charges, file a dispute or chargeback with Apple, Google, PayPal, or your bank (whichever processed the payment). Provide your cancellation confirmation and evidence that you cancelled before the disputed charge posted. Payment platforms prioritise customer protection and usually reverse charges if you demonstrate a clear cancellation request preceded the charge.
Step 3: escalate to the commerce commission
If your payment platform does not refund the charges, file a formal complaint with the Commerce Commission. Visit commerce.govt.nz and submit a complaint detailing your cancellation attempts, Fastic's failure to honour your cancellation, and the charges you incurred. Provide copies of your cancellation confirmation, email correspondence with Fastic, and payment evidence. The Commerce Commission can investigate, order Fastic to refund you, and impose penalties if the company deliberately ignored cancellation requests.
When you should keep your Fastic subscription active
Although this guide focuses on cancellation, some users benefit from maintaining their Fastic Plus membership.
| Scenario | Recommendation |
|---|---|
| You use the AI meal scanner daily | Keep your subscription-this feature saves time and provides accurate nutritional data |
| You log in fewer than 2 times per week | Cancel and use the free version; the premium features do not justify the cost |
| You are in a structured health or fitness programme | Keep your subscription if the app integrates with your programme or healthcare provider |
| You use Fastic alongside another nutrition app | Cancel Fastic and consolidate into one app to reduce subscription costs |
Ultimately, Fastic subscription is worth keeping only if you use the premium features regularly and they directly support your health goals. If you find yourself not opening the app for weeks at a time, cancellation prevents wasted expenditure.
Summary: your cancellation checklist
Use this checklist to ensure your Fastic cancellation is complete and secure.
- Identify your subscription platform (Fastic website, Apple, Google, or PayPal) by checking your most recent charge.
- Log into your account on that platform.
- Navigate to your subscription or payments settings.
- Select "Cancel subscription" and follow the confirmation prompts.
- Screenshot or record your cancellation confirmation reference number and date.
- Wait 24 hours, then log back in to verify your subscription status shows as cancelled.
- Set a phone reminder 2 days before your previous renewal date to confirm no charge has posted.
- Retain your cancellation confirmation for at least 12 months in case a dispute arises.
- If you purchased Fastic within the last 14 days and have barely used it, email [email protected] with your purchase receipt and request a 14-day refund under the Consumer Guarantees Act 1993.
- If Fastic continues to charge you after cancellation, dispute the charge with your payment platform or file a complaint with the Commerce Commission.
Get expert help with your Fastic cancellation from yafee
Cancelling a subscription should be straightforward, yet many digital services make the process deliberately opaque to retain customers. Yafee specialises in helping New Zealand consumers cancel unwanted subscriptions, recover refunds, and understand their consumer rights under New Zealand law. Whether you are within the 14-day refund window, battling an ongoing billing dispute, or simply need clarity on your cancellation options, Yafee has helped thousands of New Zealand consumers stop wasted payments and reclaim control of their digital spending. Visit Yafee.com today to explore your cancellation options, access our cancellation templates, and receive expert guidance tailored to your situation. Do not let automatic renewals drain your account-Yafee makes cancellation simple and legal.
Contact details for Fastic cancellation support
If you need to contact Fastic directly regarding your subscription, use the details below. Note that Fastic is based in Germany, but they accept cancellation requests from New Zealand customers via email.
Email: [email protected]
Postal address (for formal written cancellation): Fastic GmbH, [address details-check Fastic website for current postal address]
Website: fastic.com
For escalations involving refunds or billing disputes, contact the Commerce Commission at commerce.govt.nz or call 0800 943 600. The Commerce Commission is New Zealand's primary consumer protection authority and can investigate complaints, compel refunds, and penalise businesses that breach consumer law. Yafee recommends having your purchase confirmation, cancellation confirmation, and evidence of any unwanted charges ready before contacting either Fastic or the Commerce Commission.
Important warning
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