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Cancel Fastic: The Right Way to Get Your Refund
How to cancel Fastic and recover your subscription fees: the canadian subscriber's complete guide
Understanding Fastic and why you might want to cancel
Fastic is a mobile application and subscription service that helps you track intermittent fasting, monitor your nutritional intake, and establish sustainable healthy habits. The platform provides a free tier alongside Fastic Plus, a premium subscription offering guided fasting protocols, advanced tracking analytics, educational resources, and motivational tools including countdown timers, daily prompts, and streak records. If you have enrolled in Fastic Plus and now wish to discontinue your membership, Yafee has prepared this comprehensive guide to help you navigate the cancellation process efficiently and understand your legal entitlements as a Canadian consumer.
What is Fastic plus and what does it cost
Fastic Plus unlocks premium functionality across three subscription tiers, each designed to accommodate different budget requirements and commitment levels. The following table summarizes current Canadian pricing:
| Plan | Price (CAD) | Billing cycle | Best suited for |
|---|---|---|---|
| Monthly | $11.99 to $12.99 | Every 30 days | Maximum flexibility and short-term trial |
| Quarterly (3-month) | $29.99 | Every 90 days | Moderate commitment with modest savings |
| Annual (12-month) | $79.99 | Every 365 days | Long-term users seeking maximum rate reduction |
Many subscribers select the annual plan to minimize costs, only to discover mid-cycle that the service no longer aligns with their objectives. Yafee's cancellation guides demystify this process and help you recover eligible refunds and understand your contractual position.
Common reasons why people cancel Fastic
You may be cancelling because you have achieved your fasting milestones, prefer an alternative application, question the cost-to-value proposition, or need to reduce discretionary expenses. Whatever your motivation, terminating your subscription should not require navigating an opaque or deliberately obstructed process. Yafee has assisted thousands of Canadian subscribers through subscription cancellations across multiple service categories. With Fastic, the termination procedure is straightforward once you identify which payment platform processed your original transaction.
Your consumer rights in canada and what they mean for your Fastic subscription
Canadian consumer protection statutes grant you specific rights when you cancel digital subscriptions, though these rights differ materially from European Union protections.
What canadian consumer protection laws say about digital subscriptions
Unlike the European Union framework, Canada does not impose a mandatory statutory 14-day "cooling-off" period for digital services. However, Fastic voluntarily extends a 14-day "Feel Good Guarantee" that permits you to obtain a complete refund if you request cancellation within 14 calendar days of your initial purchase, with no justification required. This guarantee extends to all Canadian subscribers regardless of which payment channel processed your transaction.
When you purchase directly on fastic.com, Fastic honours a 14-day statutory right of withdrawal under Canadian consumer protection principles. This entitlement permits you to rescind your purchase, receive a full refund without penalties, and have your service access terminated within 14 days of purchase. Refunds are processed promptly and issued no later than 14 days after Fastic receives your formal withdrawal notification, returned to your original payment method without deductions.
If you subscribed through the Apple App Store or Google Play Store, your transaction is governed by those platforms' independent refund policies rather than Fastic's terms directly. Apple and Google each maintain separate cancellation windows (typically 14 to 15 days) and distinct procedural requirements. Retain copies of all transaction receipts, order confirmations, and cancellation confirmations. These documents serve as your evidence if a dispute arises with Fastic or your payment processor.
Your legal position when Fastic refuses to cancel or refund
If Fastic fails to process your cancellation request or denies a refund you believe you are entitled to claim, you retain escalation remedies. Under the Competition Act (Canada), consumers possess the right to pursue redress through the Competition Bureau if a business engages in unconscionable conduct. First, document all relevant communications: the date of your cancellation request, the method you used (email, registered mail), any response received, and specific dates of each interaction. Next, contact your payment issuer (your bank or credit card provider) and formally dispute the transaction. Payment processors investigate complaints rigorously and can reverse charges or recover funds on your behalf. This chargeback process typically concludes within 30 to 45 days.
If internal resolution fails, escalate to the Competition Bureau through their online complaint portal or by contacting your provincial consumer protection authority. Yafee recommends preparing a concise written summary of your dispute, including all correspondence and evidence of your cancellation request and Fastic's response (or lack thereof).
How to cancel your Fastic subscription: step-by-step procedures for each payment platform
Your cancellation procedure depends entirely on which payment platform processed your original subscription. Follow the procedure that matches your payment method.
Cancelling a Fastic subscription purchased directly through fastic.com
If you subscribed directly on Fastic's website using a credit card or debit card, execute the following steps:
- Open the Fastic mobile application or visit fastic.com in your web browser.
- If using the mobile app, navigate to your profile or account settings (typically accessed via a gear icon or "Settings" tab at the bottom of your screen).
- If using the website, log in with your registered email address and password.
- Locate the "Subscription" or "Billing" section within your account dashboard.
- This section displays your current plan, renewal date, and payment method.
- You may see a button labelled "Manage subscription," "View subscription," or "Billing details."
- Select the option to cancel or downgrade your subscription.
- Fastic may present a retention offer (discount or discount extension). You are not obligated to accept this offer.
- Proceed to the cancellation confirmation page.
- Confirm your cancellation request.
- Fastic will display a confirmation message and send a cancellation confirmation email to your registered address.
- Your subscription will terminate at the end of your current billing cycle, not immediately.
- Retain your cancellation confirmation email.
- This email serves as proof of your cancellation request and the date you submitted it.
- Save this message in a dedicated folder for your records.
Cancelling a Fastic subscription purchased through the apple app store
If you subscribed to Fastic Plus via the Apple App Store on an iPhone or iPad, use this procedure:
- Open the Apple App Store application on your iPhone, iPad, or Mac.
- Tap the profile icon (a circle with a silhouette or your profile picture) in the upper right corner of the screen.
- Select "Subscriptions" from the menu that appears.
- This displays all active and past subscriptions associated with your Apple ID.
- Identify and tap "Fastic" from the subscriptions list.
- The Fastic subscription entry shows your current plan and renewal date.
- Tap "Cancel subscription" or "Edit subscription."
- If you select "Edit," you may downgrade to a less expensive tier instead of fully cancelling.
- If you select "Cancel," proceed to confirm your request.
- Confirm the cancellation when prompted.
- Apple will display your cancellation confirmation and the date your access will terminate.
- You will retain access to Fastic Plus until the end of your current billing period.
- Take a screenshot of your cancellation confirmation page.
- This visual record confirms the cancellation date and protects you if Apple processes a renewal charge by error.
Cancelling a Fastic subscription purchased through google play store
If you subscribed to Fastic Plus via Google Play on an Android device, follow this procedure:
- Open the Google Play Store application on your Android phone or tablet.
- Tap the profile icon (a circle with your initial or picture) in the upper right corner.
- Select "Payments and subscriptions" from the menu.
- This option may be labelled "Manage your Google Play account" on some devices.
- Tap "Subscriptions" to view all active and inactive subscriptions.
- Locate "Fastic" in the list of subscriptions.
- Tap "Fastic" to open your subscription details.
- This page displays your plan level, renewal date, and payment method.
- Tap "Cancel subscription" or a similar option.
- Google may offer alternative options such as pausing your subscription temporarily.
- Select "Cancel" to proceed with full termination.
- Confirm your cancellation request.
- Google Play will display a confirmation message and the date your subscription will end.
- Screenshot this confirmation page for your records.
Cancelling by contacting Fastic directly via email
If you encounter technical difficulties with the in-app or web cancellation process, you may request cancellation by sending a formal email to Fastic's customer support team. This method also creates a documented written record of your cancellation request, which is valuable evidence if a dispute arises.
- Compose a professional email to [email protected].
- Use a clear subject line such as "Subscription cancellation request" or "Fastic Plus cancellation."
- Include the following information in your email body:
- Your full name as it appears on your Fastic account.
- The email address associated with your Fastic account.
- Your subscription plan (monthly, quarterly, or annual).
- The payment method used (Apple App Store, Google Play, credit card, or debit card).
- A clear statement: "I request to cancel my Fastic Plus subscription effective immediately" or "effective at the end of my current billing cycle."
- The date you are submitting the request (write it as: DD/MM/YYYY).
- Send the email from the same email address you registered with Fastic.
- This confirms that you are the account holder.
- Retain a copy of your sent email and any response from Fastic.
- Save both messages in a dedicated folder or folder system for future reference.
- Note the date and time you sent the email (your email client records this automatically).
- Expect a response within 48 to 72 hours.
- Fastic's support team should confirm receipt of your cancellation request and provide a confirmation number if available.
Cancelling by registered mail (if email is unresponsive)
If Fastic does not respond to your email within 5 business days, or if you prefer a method that provides proof of delivery, send your cancellation request by registered mail with proof of receipt (raccomandata in some jurisdictions, but in Canada use Canada Post's Xpresspost with signature confirmation).
- Prepare a written letter on plain white paper.
- Date the letter clearly (DD/MM/YYYY).
- Include your full name, residential address, and the email address on your Fastic account.
- Write a clear statement: "I hereby exercise my right of withdrawal and request to cancel my Fastic Plus subscription, effective immediately. I request a full refund of any charges incurred that fall within the 14-day withdrawal period, if applicable."
- Include your Fastic account email and subscription plan type.
- Sign and date the letter.
- Make two copies of your letter.
- Retain one copy for your records with the mailing date noted in pen or pencil.
- Send the original via Canada Post Xpresspost with signature confirmation.
- Address your letter to Fastic's contact address (Yafee will confirm the current mailing address at the end of this guide).
- Ensure the address is legible and includes postal code and province.
- Pay for Xpresspost signature confirmation (approximately $16-$20).
- This service provides proof that Fastic received your letter and the date of receipt.
- Retain your Canada Post receipt and tracking number.
- This tracking number is critical evidence if Fastic disputes receipt of your cancellation request.
Understanding your refund timeline and what to expect after cancellation
Your refund eligibility and timeline depend on when you submit your cancellation request relative to your purchase date and billing cycle.
Refund eligibility within the 14-day window
If you cancel within 14 calendar days of your initial purchase, you are entitled to a full refund without conditions. Fastic processes these refunds promptly and deposits the full amount to your original payment method within 14 days of receiving your withdrawal notice. No deductions or restocking fees apply. You will see the refund appear on your credit card or bank account statement within 5 to 10 business days after Fastic initiates the reversal.
Cancellations after the 14-day window
If you request cancellation after 14 days have elapsed since your purchase, you are not entitled to a refund under the statutory withdrawal right. However, Fastic may honour a discretionary refund if you contact them directly and explain your circumstances. Some subscription services issue partial refunds for unused portions of your paid period, calculated on a pro-rata basis (dividing your monthly cost by the number of days remaining in your billing cycle). Yafee recommends requesting a pro-rata refund explicitly in your cancellation email. If Fastic declines, you may still escalate to your payment processor or relevant consumer authority.
What happens to your Fastic account after cancellation
Upon cancellation, your Fastic Plus features will terminate at the end of your current billing cycle. You retain access to the free tier of the Fastic application indefinitely, including basic fasting tracking and a limited feature set. Your account history, fasting logs, and personal data remain stored on Fastic's servers unless you request account deletion separately. If you wish to delete your account entirely and have your personal data removed, contact [email protected] and request account deletion in writing. Data deletion typically concludes within 30 days in compliance with Canadian privacy legislation.
Common cancellation mistakes and how to avoid them
Most cancellation issues are avoidable with proper planning and documentation. Yafee has identified the following frequent errors that consumers make when terminating Fastic subscriptions.
Mistake one: cancelling within the app but not receiving a confirmation email
Some users complete the in-app cancellation process, see a confirmation message on their screen, but never receive a formal confirmation email. This leaves no documentary evidence of your cancellation request. To avoid this, always screenshot the final confirmation screen showing the cancellation date and confirmation number (if provided). If no confirmation email arrives within 4 hours, send a follow-up email to [email protected] referencing the date and time you cancelled in the app, and ask for written confirmation of receipt.
Mistake two: assuming cancellation prevents the next billing charge
Many subscribers believe that cancelling immediately stops all charges. In reality, Fastic processes your final charge at your next renewal date unless you cancel before that date arrives. If you paid for a monthly subscription on the 15th of the month, your next charge will occur on the 15th of the following month. Cancellation submitted on the 20th will not prevent the charge on the 15th of next month; instead, your subscription will terminate after that final charge is processed. Plan your cancellation for a date that aligns with your desired outcome. If you want to avoid an upcoming charge, submit your cancellation at least 48 hours before your renewal date.
Mistake three: confusing payment platform cancellation with app deletion
Deleting the Fastic application from your phone or tablet does not cancel your subscription. Your subscription remains active on Apple's or Google's systems, and you will continue to incur charges. You must cancel your subscription through the App Store or Google Play Store settings before uninstalling the application. Only after confirming cancellation should you delete the app.
Mistake four: failing to document your request if using email
Cancellation requests sent via email create written records, but only if you retain copies. Save both your outgoing email and Fastic's response in a dedicated folder. Include the date you sent the email and the date of Fastic's response in your record. If a billing dispute arises weeks or months later, this documentation proves you requested cancellation on a specific date and Fastic acknowledged receipt.
What to do if charges continue after you cancel
If Fastic processes a subscription renewal charge after you have submitted a valid cancellation request, you have clear remedies under Canadian consumer protection law and payment processor regulations.
Step one: contact Fastic immediately and request a refund
Send an email to [email protected] stating: "I submitted a cancellation request on [date], and I have confirmation [provide confirmation number or reference]. A charge of $[amount] was processed on [date] after my cancellation. I request an immediate refund of this charge and confirmation that my account will not be charged again." Provide your confirmation email or screenshot as an attachment. Expect a response within 48 hours. If Fastic does not respond or refuses to refund, proceed to step two.
Step two: dispute the charge with your payment processor
Contact your bank, credit card company, or payment app (PayPal, Apple Pay, Google Pay, etc.) and report the charge as unauthorized or disputed. Most payment processors offer a "claim" or "dispute" process for erroneous charges. You will be asked to provide evidence, including your cancellation confirmation and the charge statement. The payment processor will typically initiate an investigation and notify Fastic of your claim. Fastic then has 7 to 10 days to respond with evidence that you authorised the charge. If you provide your cancellation confirmation, the processor will likely reverse the charge in your favour within 30 to 45 days.
Step three: escalate to your provincial consumer authority
If your payment processor's dispute process is unsuccessful or if Fastic continues charging after you have filed a dispute, contact your provincial consumer protection office. In Ontario, this is the Ministry of Government and Consumer Services. In British Columbia, contact the Office of the Consumer Protection BC. Each province maintains a consumer complaints process. Yafee recommends filing a complaint online or by mail, including all documentation: your cancellation request, Fastic's response (or lack thereof), your payment processor's dispute decision, and copies of the unauthorized charges.
Pricing breakdown and whether Fastic is worth the cost
Determining whether to maintain or cancel your Fastic subscription requires comparing the cost against the value you derive from the premium features.
| Plan | Total annual cost (CAD) | Monthly equivalent | Value assessment |
|---|---|---|---|
| Monthly (auto-renewal) | $143.88 to $155.88 | $11.99 to $12.99 | Highest cost; pay only if actively using premium features |
| Quarterly | $119.96 | $9.99 per month (approximate) | Best balance of savings and flexibility |
| Annual | $79.99 | $6.67 per month | Lowest cost; commit only if confident you will use the service |
If you selected the annual plan at $79.99 CAD and now use the app fewer than three times per week, the cost-to-value ratio has deteriorated substantially. Yafee's analysis suggests that users who open Fastic fewer than twice per week derive insufficient value to justify the subscription. If this describes your usage pattern, cancellation is rational. Alternatively, downgrade to the free tier and revisit the subscription if your fasting discipline improves.
Checklist for a smooth Fastic cancellation
Follow this checklist to ensure you have completed every necessary step and documented your cancellation request properly.
| Task | Completed | Notes |
|---|---|---|
| Identify which payment platform processed your subscription | [ ] | Direct website, Apple App Store, or Google Play Store |
| Log into your Fastic account and verify your current plan and renewal date | [ ] | Note the exact date your next charge will be processed |
| Execute the cancellation request using the appropriate method for your platform | [ ] | In-app, App Store settings, or email to [email protected] |
| Retain a screenshot or copy of the cancellation confirmation | [ ] | Critical evidence if a dispute arises |
| Verify that you received a confirmation email from Fastic | [ ] | Save in a dedicated folder; forward to yourself if necessary |
| Monitor your payment account to confirm no charge is processed after your cancellation date | [ ] | Check 3 days after your scheduled renewal date |
Why Fastic subscribers keep or cancel: weighing the decision
Yafee has identified the primary factors that lead Canadian subscribers to either maintain or terminate their Fastic Plus subscriptions. The following comparison illustrates typical scenarios.
| Reason to keep Fastic Plus | Reason to cancel Fastic Plus |
|---|---|
| You practise intermittent fasting at least 4 days per week | You open the app fewer than twice per week |
| The guided fasting plans provide structure and motivation | You find the guidance repetitive or not tailored to your needs |
| Advanced analytics help you track progress and adjust protocol | The free version provides sufficient tracking for your goals |
| You use the app to maintain accountability and habit consistency | You have achieved your health goals and no longer need tracking |
| The cost represents less than 1% of your monthly income | Monthly budget constraints require cutting discretionary expenses |
| You have integrated Fastic into your daily routine | You prefer a different fasting app or manual tracking method |
Contact information and escalation routes if Fastic does not respond
If you have submitted a cancellation request and Fastic has not responded within 5 business days, or if Fastic refuses to process your cancellation or issue a refund you believe you are entitled to, use the following escalation channels.
Fastic customer support email address
Send your cancellation request, dispute notice, or escalation complaint to: [email protected]. Mark your email subject line as "URGENT: Cancellation Request" or "URGENT: Billing Dispute." Expect a response within 48 hours. If no response is received within 72 hours, proceed to the next escalation level.
Canadian consumer protection authorities by province
File a formal complaint with your provincial consumer protection office if Fastic fails to resolve your dispute within 14 days.
- Ontario: Ministry of Government and Consumer Services, Consumer Protection Act hotline: 1-800-889-9768 or online at ontario.ca/consumer
- British Columbia: Office of Consumer Protection BC online at consumerprotectionbc.ca
- Alberta: Alberta Justice and Solicitor General, Fair Trading Act compliance at calgary.ca/consumerprotection
- Quebec: Office of the Protecteur du Consommateur online at opc.gouv.qc.ca
- Canada-wide disputes: Competition Bureau consumer complaint form at competitionbureau.gc.ca
Payment processor dispute process
If Fastic continues to charge your account after a valid cancellation request, your payment processor (bank, credit card issuer, or app provider) maintains a dispute and chargeback process. Contact your institution directly and request a charge reversal. Provide your cancellation confirmation as supporting evidence.
Summary: how yafee helps you cancel Fastic with confidence
Cancelling Fastic does not require accepting unwanted charges or navigating confusing retention offers. Under Canadian consumer protection law, you retain the right to withdraw from your purchase within 14 days, and Fastic's own policy extends this courtesy to all subscribers. If you cancel via in-app, App Store, Google Play, or email, document your request with screenshots or email confirmations. If Fastic fails to honour your cancellation or continues charging, escalate through your payment processor or provincial consumer authority.
Yafee has walked thousands of Canadian consumers through subscription cancellations across fitness, wellness, and digital service categories. We understand the frustration of unwanted recurring charges and the relief that accompanies a successful refund. Whether you are cancelling because you have achieved your health goals, found a more suitable app, or need to reduce expenses, this guide provides the specific steps, legal framework, and escalation routes you need. Yafee remains committed to ensuring consumers understand their rights and take decisive action to protect their finances. If you need additional assistance or wish to verify the current status of Fastic's cancellation policies, Yafee's team is available to provide updated guidance tailored to your specific circumstances.