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Frequently asked questions
Cancel Simple Fasting: The Right Way
How to cancel Simple Fasting and stop recurring charges in malaysia
What Simple Fasting is and why you may want to cancel
Simple Fasting is a health and wellness mobile application centred on intermittent fasting protocols, nutritional tracking, and structured coaching support. The service operates as a recurring subscription model, with charges processed monthly or annually depending on your chosen plan.
You may have subscribed through the app itself, Apple App Store, or Google Play Store. Understanding where your billing originates is essential because cancellation routes differ significantly across these platforms. Many users in Malaysia cancel Simple Fasting due to unclear billing practices, unwanted auto-renewal charges, or a shift in their health priorities.
Pricing structure and what you are paying for
Simple Fasting charges users on a tiered subscription basis. The typical monthly rate sits around RM71 (USD $14.99 equivalent), whilst annual plans generally cost approximately RM849 (USD $179.88 equivalent). These charges recur automatically unless you actively cancel the subscription before the renewal date.
Your subscription grants access to personalised fasting schedules, meal planning tools, progress tracking features, and AI-assisted coaching guidance. Yafee has tracked hundreds of cancellation requests from users who discovered these premium features only after their first charge processed, prompting immediate cancellation requests.
| Plan type | Billing frequency | Approximate cost (MYR) | Renewal date |
|---|---|---|---|
| Monthly subscription | Every 30 days | RM71 | Auto-renews unless cancelled |
| Annual subscription | Once per year | RM849 | Auto-renews unless cancelled |
| Free trial | Limited period (terms vary) | RM0 initially | Converts to paid plan if not cancelled |
Common reasons users cancel in malaysia
Yafee's research shows that Malaysian users frequently cancel Simple Fasting due to billing confusion, particularly when they do not recognise charges on their statements. Others find the app's guidance does not align with their personal health goals, or they prefer alternative fasting methods that do not require subscription fees.
A substantial proportion of cancellations occur because users do not realise the free trial automatically converts to a paid subscription. Consequently, they receive an unexpected charge and seek immediate cancellation to prevent further billings.
Your consumer rights under malaysian law and what they mean for you
Malaysian consumer protection law grants you explicit rights when cancelling recurring subscriptions, and understanding these rights ensures Simple Fasting cannot exploit billing loopholes.
Legal framework: consumer protection act 1999
The Consumer Protection Act 1999 (CPA) governs all consumer transactions in Malaysia, including digital services and mobile app subscriptions. Under the CPA, you have the right to cancel any subscription agreement within a reasonable timeframe, and the service provider must not charge you after you formally withdraw consent.
Furthermore, the CPA explicitly prohibits automatic renewal charges unless the consumer has provided clear, unambiguous consent in writing prior to the charge. This means Simple Fasting must obtain your explicit permission before each renewal, not merely rely on a buried term in their service agreement.
Yafee emphasises that Section 83 of the CPA requires subscription services to provide you with a clear cancellation mechanism that is equally simple as the subscription process itself. If you enrolled in three clicks, cancellation should require no more complexity.
Your legal position when cancelling Simple Fasting
You have the right to:
- Cancel your subscription at any time, and charges must cease immediately upon cancellation confirmation
- Receive a refund if you cancel during a free trial period before the paid plan activates
- Request a refund for charges incurred without your explicit prior consent, under Section 10 of the CPA (unfair contract terms)
- Escalate complaints to the Ministry of Domestic Trade and Cost of Living (MDTCCL) if Simple Fasting refuses to honour your cancellation or wrongfully charges you after cancellation
- Report misleading billing practices to the Federation of Malaysian Consumers Associations (FMCA) for potential regulatory action
Consequently, if Simple Fasting continues charging you after you have cancelled, you are not powerless. You can file a formal complaint with the MDTCCL and dispute the charge through your payment provider (Apple, Google, or your bank).
Where Simple Fasting handles cancellations and which channel you must use
Simple Fasting operates no Malaysia-specific office or physical mailing address for cancellations. Instead, the company manages all cancellations through in-app controls, web account portals, or the respective app store billing system where your payment method is registered.
Identifying your billing channel
Before you cancel, you must determine exactly where your subscription is billed. This step prevents you from cancelling in one location whilst charges continue in another.
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Open your bank or credit card statement and locate the most recent Simple Fasting charge
- If the charge reads "Apple Inc" or "Apple Media Services", your billing is through the App Store
- If the charge reads "Google Play" or "Google Inc", your billing is through Google Play Store
- If the charge shows "Simple Life Inc" or "Simple.life" directly, your subscription is billed directly by Simple Fasting
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Check your email inbox for the most recent subscription receipt from Simple Fasting or your app store
- This email confirms your billing source and provides your transaction ID
- Take a screenshot of this email before proceeding further
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Log into your Simple Fasting account and navigate to settings or subscription management
- Look for an option labelled "Subscription", "Billing", or "Account"
- Note the next renewal date and current plan name
The three cancellation routes explained
Yafee has mapped the three primary cancellation channels for Simple Fasting users in Malaysia. Your exact route depends on your billing source, determined in the step above.
| Billing source | Cancellation method | Time to take effect | Refund eligibility |
|---|---|---|---|
| Apple App Store | Cancel via Settings > iTunes & App Store > Subscriptions | Immediately (no further charges) | Only if cancelled during free trial |
| Google Play Store | Cancel via Google Play > Account > Subscriptions > Manage | Immediately (no further charges) | Only if cancelled during free trial |
| Simple Fasting direct billing | Contact support or cancel in-app via Help Centre | Within 24 hours (email confirmation required) | Possible if billed in error; requires dispute |
Step-by-step cancellation instructions for each platform
Follow the precise steps that match your billing source to ensure your subscription terminates without further charges.
Cancelling through apple app store (iOS users)
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Open the Settings app on your iPhone or iPad
- Look for the Settings icon (usually a grey gear symbol)
- Scroll to the top of the menu
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Tap your Apple ID profile banner at the top of the Settings screen
- Select "iTunes & App Store" from the menu that appears
- Ensure you are signed in with the Apple ID linked to your Simple Fasting subscription
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Tap "Subscriptions" and locate Simple Fasting in the list
- You will see all active subscriptions tied to your Apple ID
- Tap on "Simple Fasting" or "Simple: Weight Loss & Health Coaching"
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Tap "Cancel Subscription" or "Edit Subscription"
- Confirm you wish to cancel at the prompt
- You will see a message confirming cancellation is in effect
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Verify the cancellation status shows "Expires on [date]"
- You retain access until the end of your current billing period
- No further charges will be processed after this date
- Take a screenshot showing the cancellation confirmation
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Delete the Simple Fasting app from your home screen (optional but recommended)
- Long-press the app icon and select "Remove App"
- Confirm removal
Cancelling through google play store (Android users)
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Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select "Manage your Google Account"
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Tap the "Payments and subscriptions" tab
- Select "Subscriptions" from the menu
- You will see all active subscriptions on this Google Account
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Find Simple Fasting or Simple: Weight Loss & Health Coaching in the list
- Tap on the subscription name to open its details page
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Tap "Cancel Subscription" at the bottom of the screen
- Google Play will ask for a reason for cancellation (optional)
- You can select a reason or skip this step
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Confirm cancellation at the final prompt
- You will receive confirmation that your subscription is cancelled
- Access continues until the end of your current billing cycle
- Screenshot the confirmation for your records
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Uninstall the Simple Fasting app from your device (optional)
- Long-press the app icon and select "Uninstall"
- Confirm the uninstallation
Cancelling direct Simple Fasting subscriptions
If Simple Fasting billed you directly (not through Apple or Google), you must cancel via the Simple Fasting website or in-app support system.
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Visit the Simple Fasting Help Centre at help.simple.life
- Search for "How to cancel your Simple subscription"
- Open the relevant article to see the direct cancellation link
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Log into your Simple Fasting account on the web portal
- Use the same email and password you use in the app
- Navigate to "Account Settings" or "Billing"
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Look for a "Cancel Subscription" or "Manage Subscription" button
- Click this button to initiate the cancellation process
- You may be asked to confirm your cancellation reason
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Follow the on-screen prompts to confirm cancellation
- You will receive an email confirmation within 24 hours
- Save this email as proof of cancellation
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If no obvious cancellation button exists, use the in-app chat support
- Open Simple Fasting and tap the help or support icon
- Type: "I wish to cancel my subscription effective immediately"
- Request written confirmation of your cancellation
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Verify no charges appear on your statement in the next billing cycle
- Check your bank or credit card 2-3 days after your stated renewal date
- If a charge appears, immediately dispute it with your bank
What happens after you cancel and how to confirm it worked
Cancellation does not mean instant data deletion or immediate app removal. Instead, you retain access to your account and fasting history until your current billing period expires, after which access typically freezes or reverts to a free tier (if available).
Immediate actions after cancellation confirmation
Once you receive cancellation confirmation, take these steps to secure your records and protect yourself from wrongful re-billing.
- Save all fasting logs, meal plans, and progress data by screenshotting key pages or exporting data if Simple Fasting offers this feature
- Store your cancellation confirmation email in a dedicated folder (label it "Simple Fasting cancellation")
- Note the exact date and time of cancellation
- Record your final billing date and next (prevented) renewal date
- Add a calendar reminder for 5 days after the final renewal date to verify no unauthorised charge appears
Timeline of what to expect post-cancellation
Understanding the post-cancellation timeline prevents confusion or false alarms about unexpected charges.
| Timeline | What happens | Your action |
|---|---|---|
| Day 0 (cancellation date) | Cancellation confirmed; access continues until billing cycle end | Save confirmation email; take screenshots |
| Day 1-14 | You retain full app functionality and account access | Download or save any personal data you need |
| End of current billing cycle (day 30 or 365, depending on plan) | Access may be restricted; app may show "subscription expired" message | No action needed; this is expected |
| 5 days after final renewal date | Verify no unauthorised charge on your statement | Check bank or card statement; if charged, dispute immediately |
| 30+ days post-cancellation | Account data may become less accessible or deleted per retention policy | Already saved your data; no further action required |
Monitoring your account for wrongful re-billing
Although Simple Fasting is obligated under the Consumer Protection Act 1999 to honour your cancellation, monitoring your financial records prevents silent re-billing. Yafee recommends setting a mobile banking alert for any charge from Simple Fasting, Apple, or Google Pay for 90 days post-cancellation.
If a charge appears after your cancellation date, you have the right to dispute it immediately with your bank or card issuer. This dispute is typically resolved in 7-10 business days in your favour, because Simple Fasting cannot prove your continued consent once cancellation is confirmed.
Refund eligibility and how to claim a refund if you qualify
Refund rights under Malaysian consumer law are narrower than many users expect, but you may qualify for a full refund in specific circumstances.
When you are eligible for a refund
- Free trial cancellation: If you cancelled Simple Fasting within the free trial period before any paid charge was processed, you are entitled to a full refund of any charge that was incorrectly applied
- Billing error: If Simple Fasting charged you twice for a single month or year, you have the right to a refund for the duplicate charge
- Unauthorised charge: If a charge was processed without your explicit prior consent (e.g., immediately after download without a trial period), you can request a refund under Section 10 of the Consumer Protection Act 1999 (unfair contract terms)
- Service failure: If Simple Fasting failed to provide the service you paid for (e.g., app was inaccessible for an extended period), you may qualify for a partial refund
How to request a refund
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Contact Simple Fasting support directly through the Help Centre chat widget
- Explain your refund reason clearly with specific dates
- Attach or reference your transaction ID and order confirmation
- Request a formal written response within 10 business days
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If Simple Fasting refuses or does not respond, dispute the charge with your payment provider
- Apple Store refund: Go to Settings > your name > iTunes & App Store > Purchase history > report a problem > select the charge > explain the issue
- Google Play refund: Open Google Play Store > tap your profile > tap Payments and subscriptions > tap Subscriptions > select Simple Fasting > tap "Contact support" > report the issue
- Direct bank/card dispute: Contact your bank or card issuer and provide your cancellation confirmation and the erroneous charge details
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Escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL) if refund is still refused
- File a formal complaint at mdtcc.gov.my
- Include your cancellation confirmation, payment records, and communication with Simple Fasting
- The MDTCCL will investigate and may compel a refund if Simple Fasting violated consumer law
Refund timelines and expectations
Refunds typically process within 5-15 business days after approval, though app store refunds (Apple and Google) sometimes take longer. Bank-level disputes can take 7-10 business days to resolve in your favour.
Yafee has helped thousands of consumers cancel subscriptions and recover wrongful charges. If Simple Fasting refuses your legitimate refund request, escalation to the MDTCCL is your next enforceability step and carries significant weight in Malaysian consumer disputes.
Common mistakes to avoid when cancelling Simple Fasting
Cancellation mistakes often leave you exposed to continued billing. The good news is that these errors are entirely preventable with the right precautions.
Mistake 1: deleting the app without cancelling the subscription
Removing Simple Fasting from your phone does not cancel the underlying subscription. The app exists on your device only; your billing relationship remains active with Apple, Google, or Simple Fasting. Consequently, charges will continue every month or year until you formally cancel through the appropriate channel.
Prevention: Always cancel the subscription through your app store or Simple Fasting's account settings BEFORE deleting the app.
Mistake 2: cancelling in only one place when you have multiple subscriptions
If you subscribed to Simple Fasting on both your iPhone and Android device, or through multiple email accounts, you may have created separate billing streams. Cancelling one does not affect the others.
Prevention: Check all your email addresses and app store accounts for active Simple Fasting subscriptions. Cancel each one individually.
Mistake 3: not keeping your cancellation confirmation
Without written proof of cancellation, you cannot dispute a wrongful charge if it appears after your cancellation date. Simple Fasting support cannot produce a cancellation record if you did not retain a screenshot or email confirmation.
Prevention: Take screenshots of every cancellation confirmation. Save the email confirmation in a dedicated folder. Note the exact date and time.
Mistake 4: cancelling too close to your renewal date
Cancellations initiated within 24 hours of your renewal date may not process in time, resulting in an unwanted charge. Yafee recommends cancelling at least 5-7 days before your renewal date to allow processing time.
Prevention: Check your next renewal date immediately and cancel at least one week in advance.
Mistake 5: assuming you will automatically receive a refund
Paid subscription charges are generally non-refundable unless you cancelled during a free trial or the company billed you in error. Many users wrongly expect a refund simply for cancelling a service they used.
Prevention: Only request a refund if you genuinely qualify (free trial, duplicate charge, unauthorised billing). If refused, escalate to the MDTCCL rather than repeatedly requesting from Simple Fasting.
Pricing comparison and alternatives to Simple Fasting
If you are reconsidering your subscription, understanding the full market landscape helps you make an informed decision about whether to cancel or switch to a competing service.
| Service | Monthly cost (MYR) | Annual cost (MYR) | Key features | Cancellation ease |
|---|---|---|---|---|
| Simple Fasting | RM71 | RM849 | Fasting plans, meal tracking, AI coaching | Good (app store or in-app) |
| Zero | RM50 | RM480 | Fasting timer, community support | Good (app store only) |
| Intermittent Fasting App | Free (ads) or RM30/month | RM240 | Basic fasting timer, tracking | Good (app store) |
| Myfitness Pal | RM49 | RM390 | Nutrition tracking, exercise logging, barcode scanner | Good (app store) |
Your cancellation checklist before taking action
Use this checklist to ensure you have completed every step and avoided costly oversights.
- I have identified my billing source (Apple, Google, or Simple Fasting direct)
- I have located my most recent receipt or transaction confirmation
- I have noted my next renewal date
- I have saved screenshots of my subscription status and next billing date
- I have cancelled the subscription through the correct platform (app store or in-app)
- I have received written cancellation confirmation (email or screenshot)
- I have saved this confirmation in a secure folder
- I have deleted the Simple Fasting app from my device (optional but recommended)
- I have set a calendar reminder to check my bank statement 5 days after the final renewal date
- I understand my refund eligibility and know how to escalate if wrongly charged
Contact details and support escalation for Simple Fasting disputes
Yafee provides this contact information to help you escalate complaints if Simple Fasting refuses to honour your cancellation or wrongfully charges you after cancellation.
Simple Fasting support channels
Simple Fasting operates no public phone number or physical mailing address in Malaysia. All support is handled through digital channels:
- Help Centre: help.simple.life (web-based support portal and live chat widget)
- Email support: Contact via the Help Centre chat function; responses typically arrive within 24-48 hours
- In-app support: Tap the help or support icon within the Simple Fasting app
Malaysian consumer protection escalation routes
If Simple Fasting refuses your cancellation or wrongfully re-bills you, these government bodies have enforcement authority:
- Ministry of Domestic Trade and Cost of Living (MDTCCL): mdtcc.gov.my - file formal complaints about subscription billing violations and unfair contract terms
- Federation of Malaysian Consumers Associations (FMCA): fmca.org.my - report misleading practices and seek guidance on consumer rights
- Your bank or payment provider: File a formal dispute for any unauthorised charge; the bank will investigate and typically refund within 7-10 business days
Yafee is committed to helping Malaysian consumers navigate subscription cancellations with confidence and clarity. By following the steps outlined in this guide, you protect your consumer rights under the Consumer Protection Act 1999 and ensure Simple Fasting honours your cancellation without further charges. If you encounter resistance or continued billing after cancellation, escalate immediately to the MDTCCL-your legal position is clear and enforceable.