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Frequently asked questions
Cancel Fastic: The Right Way to Stop Charges
How to cancel Fastic and stop charges fast: your step-by-step guide in the philippines
What Fastic is and why you might want to leave
Fastic is a fasting and nutrition app available in the Philippines through Apple's App Store and Google Play. The app provides intermittent fasting plans, meal tracking features, wellness tips, and personalized guidance through a subscription model. Here is the critical issue: you sign up for a 14-day free trial, but if you do not cancel before the trial ends, the app automatically converts your account into a paid subscription and begins charging you monthly or annually.
Many Philippine users discover unexpected charges weeks or months after signing up, only when they review their bank statement or credit card bill. You may have intended to test the app for two weeks, but instead you have committed to recurring payments without realizing it. Understanding how this trap works is your first step toward taking control of your subscription and, if necessary, getting your money back.
The subscription trap and how auto-renewal works
When you download Fastic and create an account, you enter a 14-day free trial period with no charge to your payment method. After those 14 days expire, the app automatically renews your subscription and charges you according to your chosen plan: monthly, quarterly, or annual. This automatic renewal continues every billing cycle unless you cancel before the trial ends or before the next renewal date arrives.
The company behind Fastic is Fastic GmbH, a private limited company registered in Berlin, Germany. This matters for you in the Philippines because there is no local customer service office, no published phone number for direct support, and no live chat function. Any formal cancellation request or data protection inquiry must be sent to their Berlin headquarters address, which we detail at the end of this guide. Yafee recognizes that this lack of local presence makes cancellation harder for Filipino users and is why we have created this detailed roadmap.
Paid plans and pricing in the philippines
Fastic offers three paid subscription tiers, each unlocking advanced fasting programs, personalized coaching, and expanded app features beyond the free version. Your choice of plan determines both your monthly cost and your cancellation flexibility. Here is the current pricing structure for Philippine users:
| Plan type | Duration | Price (PHP) | Per-month cost |
|---|---|---|---|
| Monthly subscription | 1 month | ₱599.00 | ₱599.00 |
| Quarterly subscription | 3 months | ₱1,450.00 | ₱483.33 |
| Annual subscription | 12 months | ₱3,990.00 | ₱332.50 |
| Free trial (auto-converts) | 14 days | ₱0.00 | Converts to paid plan |
The monthly plan carries the highest per-month rate but offers the fastest cancellation window if you act before your next billing date. The annual plan provides the lowest per-month cost, but you face fewer opportunities to cancel before auto-renewal charges you for another full year. If you are uncertain whether you will use Fastic beyond the trial, the monthly plan gives you the most control.
Your consumer rights when canceling Fastic in the philippines
Philippine consumer law explicitly protects your right to cancel subscriptions and protects you from unauthorized charges.
The legal framework protecting you
The Consumer Act of the Philippines (Republic Act No. 7394) is the primary law governing all subscription services and auto-renewal practices in the country. This law grants you the right to cancel any subscription without penalty, provided you do so before the trial period or billing cycle ends. Furthermore, the law requires companies to provide clear, transparent information about auto-renewal terms before you are charged.
In addition to Republic Act No. 7394, your payment method provider (Apple, Google, or your credit card issuer) has its own dispute resolution process. These payment platforms must respond to chargeback requests and will investigate unauthorized or disputed charges on your behalf. Yafee advises you to document every step: screenshot your subscription status in the Fastic app, save all confirmation emails, and record the dates of any unwanted charges.
Your legal position on cancellation and refunds
Under Philippine consumer law, you have the following explicit rights:
- You can cancel your Fastic subscription at any time before your next billing date without incurring a penalty or early termination fee.
- You can request a full refund if you cancelled before the trial ended and were still charged.
- You can demand a refund if you received a cancellation confirmation but charges continued after that date.
- You can dispute charges if Fastic did not provide clear disclosure about auto-renewal terms at the moment you signed up.
- You can file a complaint with the Department of Trade and Industry (DTI) Consumer Affairs Group if Fastic refuses to honor your cancellation or refund request.
Consequently, if you have already been charged after attempting to cancel, you are not powerless. You have multiple legal avenues to recover your money, beginning with your payment provider's dispute process and escalating to the DTI if necessary. Yafee has helped thousands of consumers recover unauthorized charges by following these exact procedures.
How to cancel Fastic on iOS (Apple app store)
Canceling your Fastic subscription on an iPhone or iPad requires you to access Apple's subscription management system, not the Fastic app itself.
Step 1: open settings on your iOS device
Navigate to your device's main Settings app. Scroll down and tap on your Apple ID name at the top of the menu. This opens your account settings page.
Step 2: select subscriptions
On the Apple ID page, tap "Subscriptions" (you may need to scroll down to find it). This displays all active subscriptions linked to your Apple ID.
Step 3: find and select Fastic
Look through your subscription list for "Fastic" and tap on it. The app will show you your current plan, the next billing date, and your renewal status.
Step 4: tap cancel subscription
Tap the "Cancel Subscription" button. Apple will ask you to confirm that you want to cancel and may offer you a discount to stay. Ignore any retention offers and confirm your cancellation.
Step 5: verify cancellation and take a screenshot
After canceling, Apple will display a message confirming the cancellation date and your final billing date. Screenshot this confirmation immediately and save it to your phone or cloud storage. This screenshot serves as proof that you cancelled and protects you if Fastic charges you again.
How to cancel Fastic on android (Google play store)
Canceling on Android requires you to use the Google Play Store app, as cancellations cannot be processed inside the Fastic app itself.
Step 1: open google play store
On your Android phone or tablet, open the Google Play Store app. Tap your profile icon in the top right corner of the screen.
Step 2: navigate to manage subscriptions
Tap "Manage Subscriptions" from the menu. This displays all active subscriptions on your Google account.
Step 3: select Fastic from the list
Find "Fastic" in your subscriptions list and tap it. You will see your current plan, renewal date, and cancellation options.
Step 4: tap cancel subscription
Tap "Cancel Subscription" at the bottom of the screen. Google Play will confirm your request and ask why you are canceling (this feedback is optional).
Step 5: confirm and document
Confirm the cancellation. Google Play will show a final confirmation with your cancellation date and the date your access ends. Take a screenshot of this confirmation and store it securely.
How to cancel Fastic via direct contact with the company
If you have already been charged after canceling through Apple or Google, or if you prefer to cancel in writing, you can contact Fastic GmbH directly in Berlin.
Step 1: prepare your cancellation email
Compose an email with the following information:
- Your full name and email address linked to your Fastic account
- Your account creation date and current subscription plan
- A clear statement: "I wish to cancel my Fastic subscription effective immediately."
- Request a cancellation confirmation and any refunds owed if applicable
- Attach screenshots of your subscription status, purchase history, and any charges you dispute
Step 2: send to the registered address
Mail your cancellation request to the official Fastic GmbH address listed in their imprint and privacy policy. Send it via registered mail with proof of delivery, as this creates a documented record that Fastic received your request. We provide the full address at the end of this guide.
Step 3: follow up and escalate if needed
If Fastic does not respond within 10 business days or refuses your cancellation, file a complaint with the Department of Trade and Industry (DTI) Consumer Affairs Group. The DTI can compel the company to honor your cancellation and process refunds. Yafee recommends filing your DTI complaint within 30 days of discovering the unresolved issue.
What to do after you cancel Fastic
Cancellation does not end immediately; you deserve clarity on what happens next and how to protect yourself if charges reappear.
Verify your cancellation status
Within 24 hours of canceling, return to your subscription settings (Apple Settings or Google Play Store) and confirm that Fastic no longer appears as an active subscription. If it still shows as active, cancel again or contact support. Your access to paid features will end on your final billing date, but you retain access to the free version until then.
Monitor your bank statements
Check your credit card or debit card statement weekly for the next 30 days. Watch for any new charges labeled "Fastic," "Fastic GmbH," or similar variations. You may also receive a final charge on your renewal date if you cancelled after billing occurred; this is normal. However, any charge after your confirmed cancellation date should be disputed immediately.
Request a refund if charged after cancellation
If Fastic charges you after your cancellation date, contact your payment provider (Apple, Google, or your bank) and file a chargeback dispute. Provide them with your cancellation confirmation screenshot and explain that you cancelled before the charge was applied. Most payment processors will reverse unauthorized charges within 5 to 10 business days.
File a DTI complaint if refunds are denied
If your bank or payment provider denies your dispute, or if Fastic refuses to refund charges you believe are unauthorized, file a formal complaint with the Department of Trade and Industry Consumer Affairs Group. Include all documentation: cancellation confirmation, screenshots, bank statements, and correspondence with Fastic. The DTI will investigate and can compel Fastic to process refunds or penalties under Republic Act No. 7394.
Common mistakes to avoid when canceling Fastic
Cancellation is straightforward, but small errors can delay your refund or leave you vulnerable to continued charges. You are not alone if you have made one of these mistakes; thousands of Filipino users have encountered the same pitfalls, and Yafee is here to help you navigate them.
Mistake 1: deleting the app without canceling the subscription
Removing the Fastic app from your phone does not cancel your subscription. Your account remains active and will continue to renew automatically. Always cancel through Apple Settings or Google Play Store before deleting the app.
Mistake 2: canceling inside the Fastic app (if that option exists)
Some subscription apps allow in-app cancellation, but Fastic does not. Any cancellation buttons or settings within the app are not connected to your actual subscription. Always use Apple's Settings or Google Play Store to process cancellations.
Mistake 3: not taking screenshots of your cancellation confirmation
Without documented proof, Fastic can claim they never received your cancellation request or dispute your account status. Screenshot every confirmation screen and save it to your cloud storage or email it to yourself immediately after canceling.
Mistake 4: ignoring charges after cancellation
If you notice an unexpected charge, act within 30 days. Most payment providers have a 60-day dispute window, but the sooner you report it, the stronger your case. Contact your bank immediately and provide your cancellation proof.
Mistake 5: not escalating to the DTI when payment disputes fail
If your bank denies your chargeback claim, do not give up. File a DTI complaint within 30 days of the charge. The DTI has enforcement power that banks do not, and Fastic is more likely to cooperate when a government consumer agency is investigating.
Pricing comparison and cancellation windows
Your choice of subscription plan directly affects how soon you must cancel to avoid the next charge.
| Plan type | Price (PHP) | Renewal cycle | Cancel-by date | Risk if missed |
|---|---|---|---|---|
| Free trial | ₱0.00 | 14 days | Day 13 (midnight) | ₱599 monthly charge |
| Monthly | ₱599.00 | 30 days | Day 29 (before renewal) | ₱599 additional charge |
| Quarterly | ₱1,450.00 | 90 days | Day 89 (before renewal) | ₱1,450 additional charge |
| Annual | ₱3,990.00 | 365 days | Day 364 (before renewal) | ₱3,990 additional charge |
If you are on the free trial, you must cancel by day 13 to avoid being charged for a full month. If you chose the annual plan, you have 365 days to cancel, but missing that window costs you nearly ₱4,000. Set a calendar reminder for your cancel-by date to avoid this trap.
How to contact Fastic and file formal complaints
When app-based cancellation fails or you need to request a refund, direct contact and formal documentation become essential.
Fastic GmbH official address for cancellation and complaints
Send all cancellation requests, refund demands, and formal complaints to the following registered address:
Fastic GmbH
Friedrichstrasse 123
10117 Berlin
Germany
Send correspondence via registered mail with proof of delivery. Include your account email, subscription dates, and dispute details. In accordance with German consumer law and the privacy policies of Fastic, responses must arrive within 30 days of your submission.
Filing a department of trade and industry complaint
If Fastic does not respond to your cancellation request within 10 business days, or if they refuse to process a refund you believe you are owed, file a complaint with the Philippine Department of Trade and Industry Consumer Affairs Group.
You can submit a complaint online at the DTI website (consumerio.dti.gov.ph) or visit your local DTI regional office in person. Provide the following documentation:
- Your cancellation confirmation or screenshots proving you attempted to cancel
- Bank statements showing the charges in question
- Any email or written communication from Fastic
- Your cancellation request letter and the date you sent it
- Proof of mailing (if you sent a registered letter)
The DTI will contact Fastic and require them to respond within 15 days. If Fastic fails to resolve your complaint, the DTI can issue a compliance order and refer the case to the National Bureau of Investigation for fraud prosecution. Yafee has seen the DTI successfully recover thousands of pesos for consumers in similar situations.
Protecting yourself: essential documentation checklist
Before you cancel, ensure you have recorded all relevant information about your account.
- Email address linked to your Fastic account
- Account creation date and first billing date (if applicable)
- Current subscription plan and price
- Next scheduled renewal date
- Your payment method (Apple ID, Google Play, or credit card last four digits)
- Screenshots of your subscription status before canceling
- Screenshot of your cancellation confirmation from Apple or Google
- Screenshot of any post-cancellation charges on your bank statement
- Dates and times of all cancellation attempts
- Email address for Fastic's support contact (if you have one)
If you have already cancelled but are unsure what proof you have, log back into your Apple or Google account and check your subscription history. Both platforms retain records of cancellations for at least 12 months, even after the subscription has ended. You can retrieve and screenshot these historical records to support any future dispute or complaint.
Why now is the time to cancel
Delaying your cancellation decision costs money and creates administrative headaches.
If you are on the free trial, every day you wait is a day closer to the auto-renewal date. Once you are billed, getting a refund requires significantly more effort: payment disputes, DTI complaints, and proof of documentation. If you are already paying and have decided Fastic is not for you, canceling immediately stops the bleeding and prevents another full month or year from being charged.
The sooner you cancel, the sooner you can redirect that ₱599 or more per month to an app or service you actually use. Furthermore, documenting your cancellation now gives you irrefutable proof if Fastic charges you again in the future.
Final summary and next steps
Canceling Fastic in the Philippines is legally straightforward under the Consumer Act of the Philippines (Republic Act No. 7394), but you must take action through the correct channels and document every step.
To cancel, use your device settings (Apple Settings for iOS, Google Play Store for Android) and immediately screenshot the confirmation. If you are owed a refund, dispute the charge through your payment provider. If that fails, escalate to the Department of Trade and Industry. Yafee has developed this guide to ensure you understand not only how to cancel, but also your legal rights if Fastic refuses to honor your request or continues charging you after cancellation.
Remember: you are protected by Philippine law. No subscription is permanent, and no company can legally charge you without your informed, ongoing consent. Yafee has helped thousands of consumers in the Philippines cancel unwanted subscriptions, recover unauthorized charges, and understand their consumer rights. Take control of your Fastic account today by following the steps in this guide, and do not hesitate to escalate to the DTI if you encounter resistance. Your money is your own.