How to cancel Dofasting in malaysia and stop auto-renewal charges

What Dofasting is and how its billing works

Dofasting is a subscription-based intermittent fasting app, not a one-time purchase. The service charges your payment method automatically every month, quarter, or year depending on your plan, and continues until you cancel through the correct channel. Understanding this billing structure is essential if you want to avoid unexpected charges in your next renewal cycle.

The app delivers fasting timers, customised meal guidance, progress tracking, and coaching-style content designed to support intermittent fasting routines. What many Malaysian subscribers discover later is that the free tier has limited functionality, which encourages upgrade to a paid plan. Once enrolled, the subscription renews automatically unless you submit a cancellation request at least 48 hours before your current billing period ends, according to Dofasting's stated terms.

Dofasting pricing in malaysia

Dofasting displays prices in US dollars on its website, but Malaysian users pay in ringgit (RM) after currency conversion. The table below shows approximate monthly equivalent costs based on current exchange rates.

Dofasting often displays personalised discounts and limited-time offers after you complete their onboarding quiz, so two users in Malaysia may see different pricing. This is a common practise in subscription health apps, but you should always confirm the exact amount and billing cycle before you confirm purchase.

How Dofasting operates in malaysia

Dofasting operates as a digital-only service without a physical office or telephone support line listed for Malaysia. The company does not list a local cancellation address. Instead, customer support is handled exclusively through email ([email protected]) and a web-based help request form on their support centre.

This digital-only model means you cannot walk into a branch or call a local number to cancel your subscription. You must use the online cancellation methods described in this guide. Because Dofasting is a US-based service, response times may take 24 to 48 hours, especially during weekends or public holidays.

Your legal position under malaysian consumer law

Your right to cancel Dofasting is protected under the Consumer Protection Act 1999 (Malaysia), which grants you explicit cancellation rights for distance contracts, including digital subscriptions sold online.

What the consumer protection act 1999 grants you

Under Section 10 of the Consumer Protection Act 1999, you have the right to cancel any distance contract (a contract made remotely, such as via the internet or email) within 14 calendar days from the day you first enter the contract or receive the invoice, whichever comes later. This is known as the "cooling-off period".

In the case of a subscription service like Dofasting, the cooling-off period applies from the day your first payment is processed. If you wish to use this right, you must notify Dofasting in writing within the 14-day window. If you succeed, Dofasting must refund your payment within 30 days of receiving your cancellation notice.

Importantly, after the 14-day cooling-off period ends, you still retain the right to cancel your subscription at any time, but the termination takes effect from your next billing date (at least 48 hours after your cancellation request, according to Dofasting's terms). You are not entitled to a refund for the current billing period in this case, unless Dofasting's own terms are more generous.

Your legal position block

You can cancel within 14 days and claim a full refund under the Consumer Protection Act 1999. After 14 days, you can still cancel anytime, but refunds apply only to future billing periods, not the current one. If Dofasting refuses to honour a cancellation or refund within the legal timeframe, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) or lodge a complaint with the Federation of Malaysian Consumers Associations (FOMCA).

How to cancel Dofasting without errors

Cancellation success depends on using the correct platform and following the right sequence of steps. The method you use must match the platform through which you purchased your subscription.

Step 1: verify your subscription details before cancelling

Before you submit any cancellation request, log in to your Dofasting account and document your current status. This step prevents confusion and provides evidence if you need to dispute a charge later.

1. Log in to your Dofasting account at dofasting.com/clients/login
   • Enter your registered email address and password
   • If you cannot remember your password, use the "Forgot password" link
2. Navigate to your account settings or subscription section
   • Look for a tab labelled "Subscription", "My plan", or "Billing"
   • Note your current plan name, renewal date, and payment method
3. Take screenshots of your subscription page showing:
   • Plan name and duration (e.g. "3-month plan")
   • Next billing date
   • Amount that will be charged
   • Payment method on file
4. Check how you originally subscribed
   • Did you sign up directly on the Dofasting website?
   • Did you download the app and subscribe through Apple App Store or Google Play?
   • Save your original receipt email for reference

Step 2: cancel through the Dofasting website (if you subscribed on web)

If you signed up directly on dofasting.com, you must cancel through the same website portal.

1. Log in to dofasting.com/clients/login using your email and password
2. Locate your subscription section within account settings
3. Find the "Cancel subscription" button or link
   • This is typically in the billing or subscription area
   • If you cannot find it, scroll down or look for a "Manage plan" option
4. Click the cancel button and confirm the action when prompted
   • Dofasting may ask you to provide feedback on why you are cancelling
   • This feedback is optional; you are not obliged to answer
5. Confirm that you have received a cancellation confirmation message
   • Check your email inbox and spam folder for a confirmation from [email protected]
   • The confirmation should include your cancellation date and final billing date
6. Save the confirmation email and take a final screenshot of your account showing "Cancelled" or "No active subscription"

Step 3: cancel through apple app store (if you subscribed via iPhone or iPad)

If you purchased your Dofasting subscription through the Apple App Store on an iPhone, iPad, or Mac, you must cancel inside the App Store, not through the Dofasting app itself.

1. Open the Apple App Store app on your iPhone or iPad
2. Tap your profile icon in the top right corner
3. Select "Subscriptions" from the menu
4. Find "Dofasting" in the list of active subscriptions
   • If you see multiple subscriptions, make sure you select the correct one
5. Tap "Dofasting" and then tap "Cancel subscription"
   • Apple may present a retention offer or ask why you are cancelling
   • Proceed with the cancellation confirmation
6. Confirm that the status changes to "Expires on [date]"
   • This shows your subscription is set to end, not renew
   • You retain access until the expiry date

Step 4: cancel through google play (if you subscribed via android)

If you purchased your Dofasting subscription through Google Play on an Android device, cancel inside the Google Play Store.

1. Open the Google Play Store app on your Android phone or tablet
2. Tap the profile icon in the top right corner
3. Select "Payments and subscriptions" then "Subscriptions"
4. Tap "Dofasting" from the list of active subscriptions
5. Tap "Cancel subscription"
   • Google Play may offer a retention discount
   • Confirm that you want to proceed with cancellation
6. Verify that the status shows "Expires on [date]"
   • Your access continues until the expiry date
   • You are not charged after this date

Step 5: email cancellation as a backup method

If the online or app-based cancellation methods above do not work, or if you want a written record of your cancellation request, send an email directly to Dofasting's support team.

1. Compose an email to [email protected] with the subject line: "Cancellation request for Dofasting subscription"
2. Include the following information in the email body:
   • Your full name
   • The email address associated with your Dofasting account
   • Your current subscription plan and renewal date (from your screenshots)
   • A clear statement: "I request immediate cancellation of my Dofasting subscription effective [date or 'immediately']"
   • A request for a cancellation confirmation email in reply
3. Send the email and keep a copy for your records
4. Wait for a response from Dofasting (typically 24 to 48 hours)
   • Dofasting will reply with a cancellation confirmation
   • Save this confirmation email as proof of your cancellation date
5. Verify your account status 2 to 3 days after the cancellation response
   • Log in and confirm your subscription status shows "Cancelled"
   • Check that no new charge has been applied

Refunds and what to expect after cancellation

Refund eligibility depends on when you cancel relative to your purchase date and how long you have held the subscription.

Refunds within the 14-day cooling-off period

If you cancel within 14 calendar days of your first payment, you are entitled to a full refund of the amount you paid. This right is guaranteed under the Consumer Protection Act 1999, regardless of whether you have used the service. Dofasting must issue this refund within 30 days of receiving your cancellation notice.

To claim this refund, mention in your cancellation email or request that you are exercising your cooling-off right under the Consumer Protection Act 1999. Yafee recommends keeping all supporting documentation, including your original receipt and the date you first accessed the app.

Refunds after the 14-day period

After the 14-day cooling-off period, you can cancel anytime, but you forfeit the right to a refund for your current billing period. Your cancellation takes effect at the end of your current subscription cycle (or 48 hours after your request, whichever is later, per Dofasting's terms). You are not charged for any period after the cancellation date.

If Dofasting has already charged you for a future billing period at the time you cancel, contact Dofasting at [email protected] to request a refund for the unused portion. Yafee has found that many subscription services will offer partial refunds even outside the legal window if you request them promptly and politely.

What happens to your data after cancellation

Once your subscription ends, you lose access to the Dofasting app and your account. Your fasting history, meal plans, and progress tracking data may be deleted after a retention period (typically 30 to 90 days, though Dofasting's privacy policy should clarify this). If you want to keep this data, export or screenshot any important progress before you cancel.

Common mistakes that prevent cancellation

Cancellation confusion is avoidable if you follow one golden rule: cancel through the same platform where you subscribed. Most failed cancellations occur because users attempt to cancel through the wrong channel.

Mistake 1: cancelling in the wrong location

The most frequent error is trying to cancel through the Dofasting app itself when you subscribed via the App Store or Google Play. The app does not process cancellations; the store does. Conversely, if you subscribed on the Dofasting website, cancelling in the app will not work.

The rule is straightforward: Cancel where you bought. If in doubt, send an email to [email protected] and request confirmation of how your subscription was set up and the correct cancellation method for your account.

Mistake 2: not allowing enough time before the renewal date

Dofasting's terms state that cancellation requests must be submitted at least 48 hours before your subscription renewal date to prevent the next charge. If you submit a cancellation request less than 48 hours before renewal, Dofasting may still charge you. Mark your renewal date on your calendar and cancel at least 3 to 5 days in advance to ensure the request is processed in time.

Mistake 3: assuming the app deletion means cancellation

Deleting the Dofasting app from your phone does not cancel your subscription. The subscription continues in the background, and your payment method continues to be charged. You must explicitly cancel through the account settings or store to stop auto-renewal.

Mistake 4: not keeping cancellation proof

If a dispute arises and Dofasting claims your cancellation was not received, you need evidence. Save every confirmation email, take screenshots of cancellation confirmations, and keep a record of the date and method you used to cancel. Yafee strongly recommends storing these in a dedicated folder or email label for future reference.

Timeline and what to expect after you cancel

Understanding the post-cancellation timeline helps you verify that your cancellation was processed correctly and avoid unexpected charges.

Immediately after cancellation (same day)

You should receive an automated or manual confirmation email from Dofasting within a few hours. This email typically states your subscription status, final access date, and (if applicable) any refund details. Check your email spam folder if you do not see it in your inbox within 2 hours.

Days 1 to 7 after cancellation

You retain full access to the Dofasting app and account until your subscription expiry date. If you cancelled mid-cycle, you can continue using the service until your current billing period ends. There should be no new charges during this period.

Day of renewal (if you cancelled after the deadline)

If you cancelled less than 48 hours before your renewal date, Dofasting may have already processed a charge for the next billing period. If you see an unexpected charge, contact [email protected] with your cancellation confirmation and request a refund. Include your transaction reference number and the date you submitted your cancellation.

After your access expires

Once the subscription expiry date passes, your access to Dofasting is terminated. You can re-sign up later if you choose, but you will need to pay for a new subscription. Your old account data may be retrievable for up to 90 days; if you need this data, request it before access expires.

If Dofasting refuses to cancel or refund

If you have followed all the steps above and Dofasting either ignores your cancellation request or refuses to process a refund you believe you are entitled to, you have formal recourse under Malaysian consumer protection law.

Escalate to the ministry of domestic trade and consumer affairs

The Ministry of Domestic Trade and Consumer Affairs (MDTCA) is Malaysia's official regulator for consumer disputes. If Dofasting has breached the Consumer Protection Act 1999, you can lodge a formal complaint with the MDTCA. This is free and does not require a lawyer.

To lodge a complaint, visit the MDTCA website or call their hotline. Provide:

• Your full name and contact details
• Dofasting's registered business name and email address ([email protected])
• Dates of your subscription, cancellation request, and any charges after cancellation
• Copies of your cancellation confirmation and payment receipts
• A clear description of the issue and the resolution you are seeking

Lodge a complaint with FOMCA

The Federation of Malaysian Consumers Associations (FOMCA) is an independent non-profit that advocates for consumer rights and mediates disputes. FOMCA can provide free advice and may help you pursue a claim against Dofasting if the MDTCA route is slow or unsuccessful.

Chargeback through your bank

If you paid by credit card or debit card, you can request a chargeback through your bank. Provide your bank with proof of your cancellation request and confirmation of any charges that occurred after cancellation. Your bank will contact Dofasting on your behalf and can reverse the charges if they deem the transaction unauthorised or fraudulent.

Cancellation checklist for Dofasting

Use this checklist to ensure you have completed all necessary steps before closing your Dofasting account.

Why malaysian consumers choose to cancel Dofasting

Understanding common cancellation reasons helps you evaluate whether Dofasting is the right service for your needs before you subscribe.

Reasons users cancel

Complaints centre on a few recurring themes. Some users report that the coaching content feels generic or pre-written rather than personally tailored, despite paying for a premium service. Others discover that the free tier is too limited, creating an aggressive push to upgrade. A third group mentions that intermittent fasting results took longer than expected, so they did not see the value in continuing the subscription. Finally, some users simply tried the service, achieved their initial fasting goal, and no longer needed the app.

Before you subscribe, ask yourself: Do you genuinely need daily coaching and meal guidance, or would a free fasting timer suffice? If you are uncertain, try the free tier first and upgrade only if you feel the premium features are worth the recurring cost.

Pricing comparison: Dofasting vs. similar services

If you are on the fence about Dofasting, the table below compares it to similar intermittent fasting and health tracking apps available in Malaysia.

If cost is your primary concern, MyFitnessPal's free tier or a simple intermittent fasting timer app may serve your needs without a recurring subscription. Yafee recommends testing the free versions of multiple apps before committing to a paid plan.

Key takeaways for cancelling Dofasting

Cancellation success hinges on three principles: use the correct platform, allow adequate time before renewal, and keep proof of your cancellation request. Malaysian law protects you under the Consumer Protection Act 1999, granting you a 14-day refund window and the unconditional right to cancel anytime thereafter.

Dofasting operates digitally without a local office, so all cancellations must be submitted online or via email at [email protected]. If Dofasting disputes your cancellation or refuses a refund you believe you are entitled to, escalate to the Ministry of Domestic Trade and Consumer Affairs or contact your bank for a chargeback.

Yafee (yafee.com) has helped thousands of Malaysian consumers navigate subscription cancellations and recover disputed charges. Whether you are cancelling Dofasting, a gym membership, or any other recurring service, the same principles apply: document everything, use the official cancellation method, and know your legal rights. Yafee's guides are designed to empower you to cancel confidently and without stress. If you encounter any resistance from Dofasting, Yafee recommends consulting the MDTCA or contacting a consumer advocacy group.

Visit Yafee.com today to access guides for cancelling hundreds of other subscriptions in Malaysia and manage your recurring payments with confidence.

Contact information for Dofasting support and cancellation

Because Dofasting operates as a digital-only service in Malaysia, no physical office address is available. Use the following official channels to reach Dofasting:

• Email support: [email protected]
• Web-based help form: Visit the Dofasting help centre at help.dofasting.com
• Account login and cancellation: dofasting.com/clients/login
• App Store cancellation (iOS): Settings > Subscriptions > Dofasting > Cancel
• Google Play cancellation (Android): Play Store > Subscriptions > Dofasting > Cancel

For escalation or complaints, contact:

• Ministry of Domestic Trade and Consumer Affairs (MDTCA): Hotline 1-800-886-800 or visit mdtcc.gov.my
• Federation of Malaysian Consumers Associations (FOMCA): Website fomca.org.my or call their office