Frequently asked questions
Everything you need to know about Yafee, eIDAS registered electronic mail, and subscription cancellation.
How does Yafee work?+
Yafee automatically generates a cancellation letter drafted by a legal professional, then sends it by certified eIDAS registered electronic mail. You receive a timestamped delivery receipt within minutes of sending.
Does registered electronic mail have the same value as postal registered mail?+
Yes. Certified eIDAS registered electronic mail has the same legal value as postal registered mail and is recognized in court.
Is the letter personalized with my name?+
Yes. It automatically includes your contact details and the recipient's information. You can add your contract number for faster identification.
Does Yafee guarantee acceptance of my cancellation?+
Yafee guarantees certified delivery and the legal validity of the proof. The recipient's behavior remains outside our control.
Do I have to commit to a contract?+
No. You can pay per letter with no subscription, or choose a monthly plan that you can cancel at any time.
How do I cancel my Yafee subscription?+
From your account area, go to My subscription and click Cancel. Cancellation takes effect at the end of the current period.
Can I change plans mid-subscription?+
Yes. Upgrading to a higher plan is immediate. Downgrading takes effect at the next billing date.
Which services does Yafee cover?+
Over 200 services: streaming, music, fitness, phone, SaaS, press, and delivery.
A service isn't in the directory — what should I do?+
Contact us. Our legal team verifies and adds new services within 48 hours.
Is my personal data secure?+
Yes. All data is encrypted in transit and at rest. Yafee is GDPR compliant.
How long are my proofs archived?+
Delivery receipts are archived for 10 years in accordance with the legal requirements of the eIDAS regulation.
Can I delete my account?+
Yes, from your account area or by contacting our DPO. Only data subject to legal obligations is retained.
Didn't find your answer?
Our team responds within 24 hours, Monday through Friday.