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Frequently asked questions
Cancel Todoist: The Right Way
How to cancel Todoist in malaysia and protect your refund rights
What Todoist is and why you might cancel
Todoist is a task management platform operated by Doist Inc., a US-based software company that offers a freemium model with paid subscription tiers for individuals and teams across web and mobile applications. The service allows you to organise personal projects, set recurring reminders, and collaborate on shared workspaces-but if auto-renewal charges are no longer aligned with your needs, cancelling correctly matters far more than most users realise.
How todoist's subscription model works in malaysia
Todoist operates on a three-tier structure: a free Beginner plan at RM0.00, a Pro plan at RM35.00 monthly (or RM420.00 annually), and a Business plan at RM40.00 monthly per user (or RM480.00 annually per user). Prices are converted from US dollars to Malaysian ringgit based on the exchange rate at the time of your subscription, which means your actual charge may fluctuate slightly due to currency movements and local taxes applied by your payment processor.
The critical point: Todoist enables auto-renewal by default for all card payments. Your subscription renews automatically on your billing date unless you actively cancel before that date arrives. This is stated explicitly in Todoist's terms of service, which you accepted when you signed up.
Why cancellation matters more than it seems
Many users delay cancelling because they assume they can contact support and reverse a charge after the renewal goes through. In practice, Todoist's support team (available at [email protected]) responds within 24 hours, but reversing a charge requires manual intervention and depends on how recently the renewal occurred. Your strongest legal position comes from cancelling before the renewal date, not after. This is where Yafee specialises: helping you understand the exact steps and timeline so you avoid unwanted charges entirely.
Your consumer rights under malaysian law
In Malaysia, your cancellation rights are grounded in the Consumer Protection Act 1999 (Act 599), which governs unfair contract terms and requires that businesses provide clear cancellation mechanisms. Furthermore, the Distance Contracts Act 1999 supplements this by requiring that distance transactions (including online software subscriptions) include explicit cancellation rights and refund policies.
What the consumer protection act 1999 guarantees you
Under Act 599, any contract term that permits automatic renewal must be prominently disclosed before you agree. Additionally, businesses cannot impose unreasonable barriers to cancellation: the method of cancellation must be as straightforward as the method of purchase. If Todoist made it simple to buy a subscription via a single click but then buried the cancellation button, that would breach the unfairness standard established by the law.
The Consumer Protection Act 1999 also entitles you to a full refund if you cancel within 14 days of purchase (the statutory cooling-off period), provided Todoist has fully performed its service. In the case of subscriptions, this period applies to your first payment. If you wish to cancel after the cooling-off period, your entitlement depends on Todoist's own cancellation and refund policy-however, the law mandates that any such policy must be transparent and non-punitive.
Your legal position at a glance
You have the right to cancel Todoist at any time before your next billing date and avoid the renewal charge. If you cancel within 14 days of your first purchase, you may claim a refund under the cooling-off period, subject to Todoist having delivered the service. If you cancel after 14 days, your refund depends on Todoist's stated policy, which currently offers no pro-rata refunds for mid-cycle cancellations. Consequently, your best course of action is to cancel immediately if you no longer need the service, to prevent an unwanted renewal charge. If Todoist refuses to process your cancellation or disputes a charge, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces the Consumer Protection Act 1999.
Cancellation methods by subscription source
The path you take to cancel depends entirely on where you purchased your Todoist subscription: directly from the Todoist website, via Apple App Store, or through Google Play. Each platform has different cancellation procedures, and using the wrong one leaves your subscription active and liable for auto-renewal.
Cancelling a web subscription purchased directly from Todoist
If you subscribed by entering your card details directly into todoist.com, you must cancel through your Todoist account settings.
- Visit todoist.com and log in with your email and password.
- Click your avatar (profile icon) in the top-left corner of the screen.
- Select Settings from the dropdown menu.
- Navigate to the Subscription tab.
- Locate your current plan and click Cancel plan.
- A dialogue box will appear asking for your cancellation reason and optional feedback. Complete these fields (they are not mandatory but help Todoist improve).
- Click Cancel subscription to confirm. Do not close the page until you see a final confirmation message.
- Screenshot the confirmation screen immediately-this is your proof that cancellation succeeded.
Once this process completes, Todoist will stop charging you on your next billing date. Your account will downgrade to the free Beginner plan automatically.
Cancelling an app store subscription on iPhone or iPad
If you purchased your Todoist subscription through Apple's App Store, you must cancel through your iOS device or account settings, not through the Todoist app itself.
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen to access your Apple ID account.
- Select Subscriptions.
- Locate and tap Todoist in the list.
- Tap Cancel subscription (or Cancel free trial if applicable).
- Follow any prompts to confirm the cancellation.
- You will receive an email confirmation from Apple within minutes.
Alternatively, you can manage this through your account at appleid.apple.com on a web browser: navigate to Media & Purchases, select Subscriptions, find Todoist, and click Manage, then Cancel.
Cancelling a google play subscription on android
If you subscribed via Google Play, you must cancel through your Google Play account or your Android device settings.
- Open the Google Play app on your Android device.
- Tap the profile icon in the top-right corner.
- Select Payments and subscriptions.
- Choose Subscriptions.
- Tap Todoist.
- Select Cancel subscription.
- Choose a reason for cancellation (optional).
- Tap Cancel subscription again to confirm.
You will receive a confirmation email from Google Play confirming the cancellation. Your subscription will remain active until the end of your current billing period, then will not renew.
Step-by-step action plan before you cancel
Before you press the cancel button, take these precautions to ensure a smooth exit and protect your data and rights.
Gather your subscription details and take screenshots
Log into your Todoist account and locate your Subscription settings. Note and screenshot the following: your current plan name (Beginner, Pro, or Business), your next billing date, the exact amount charged, and the currency (RM). Scroll down and capture the full subscription section, including any cancellation policy text. Additionally, locate your latest invoice or receipt by clicking on Billing history (if available) and download or screenshot the most recent transaction. If you cannot find this in Todoist, check your email for a receipt from Todoist or your payment processor (such as your bank or card issuer).
Finally, log into your bank or credit card account and find the most recent Todoist charge. Take a screenshot showing the merchant name, amount, and date. These four documents (Todoist subscription screen, invoice, email receipt, and bank statement) form an audit trail that protects you if a dispute arises.
Back up or export any critical data
Before downgrading or cancelling, review what you have stored in Todoist. If you use shared team projects, Yafee recommends exporting your tasks and project structure so you retain a record. Todoist does not clearly outline its data retention policy after cancellation in consumer-friendly terms, so erring on the side of caution is prudent. You can export your data by navigating to Settings > Data and selecting Export as CSV or Export as PDF. This gives you a portable copy of all your tasks, projects, and associated metadata.
Check your billing date against your cancellation deadline
Your cancellation only prevents the next charge if you cancel before your billing date. Open your subscription settings and confirm the exact date your next renewal occurs (for example, 15 August 2025). Mark this date prominently in your calendar. If today is 10 August, you have five days. If today is 16 August, the charge may have already posted, and you will need to request a refund instead. Note this timeline clearly before proceeding to the cancellation step.
What happens after you cancel Todoist
Cancellation is not the end of your relationship with Todoist-several important changes occur immediately after you confirm the cancellation.
Your account downgrade and feature loss
Once you confirm cancellation, your Todoist account automatically downgrades to the free Beginner plan at the end of your current billing period. This means you lose access to Pro and Business features immediately upon renewal, even though you retain your account and login credentials. Specifically, you will lose the ability to create more than 5 personal projects, use custom reminders and filters, set up calendar views, and (if on Business) access team workspaces.
Any projects or tasks that exceed the Beginner limits will remain in your account, but you will not be able to edit or manage them until you re-upgrade. Yafee advises you to consolidate your active work into fewer projects before cancellation takes effect, so you do not lose access to critical information.
Your login access and data retention
Your Todoist login will continue to work after cancellation. You can still view your existing tasks and projects (up to the Beginner limit), reset your password, and re-subscribe if you change your mind. Todoist does not delete your account data upon cancellation, but the company's privacy policy states that inactive accounts may be deleted after a prolonged period (typically 12 months or more of inactivity). If you plan to return to Todoist later, log in at least once every few months to keep your account active.
Confirmation email and your refund window
You will receive a cancellation confirmation email from Todoist within a few minutes of completing the cancellation process. This email will state your cancellation date and confirm that no further charges will occur. Retain this email indefinitely. If a charge appears on your statement after the cancellation date, this email is your proof that you cancelled in time and can support a chargeback claim with your bank or card issuer.
Refunds and chargebacks explained
Refunds for Todoist follow a clear legal framework, but the outcome depends on when you cancel relative to your billing date.
Refunds within the 14-day cooling-off period
Under the Consumer Protection Act 1999, you have a statutory right to cancel and request a full refund within 14 calendar days of purchase, provided the service has not been substantially performed. For Todoist, this means if you subscribed on, for example, 1 August and request a refund by 14 August, you are entitled to a full refund of your subscription fee. Todoist's terms acknowledge this right, though the company does not explicitly advertise it.
To claim a cooling-off refund, email [email protected] with the subject line "Cooling-off refund request" and include the following: your account email, the date of purchase, the amount charged (in RM), and a clear statement that you are exercising your right to cancel under the Consumer Protection Act 1999. Todoist typically processes these refunds within 5 to 10 business days.
Refunds after the 14-day period
After 14 days, your refund entitlement depends on Todoist's stated refund policy. Todoist currently does not offer pro-rata refunds for cancellations mid-cycle: if you cancel on day 20 of a 30-day cycle, you forfeit the unused 10 days. This policy is legally permissible in Malaysia, provided it was disclosed clearly at the point of purchase (which it was). Consequently, your strongest position is to cancel before your renewal date to prevent the next charge, rather than attempt to recover a refund after the charge posts.
What to do if you are charged after cancellation
If your bank statement shows a Todoist charge dated after your confirmed cancellation date, contact Todoist support first with a copy of your cancellation confirmation email. Request an immediate refund, citing the date of cancellation and the erroneous charge. Yafee has seen Todoist resolve these disputes within 48 hours once presented with clear evidence.
If Todoist refuses or does not respond within 10 business days, you have two further options. First, contact your bank or card issuer and request a chargeback, providing your cancellation confirmation email and bank statements as evidence. Second, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) at [email protected], including copies of all correspondence and documentation. The MDTCA can compel Todoist to refund disputed charges.
Common mistakes that trap you into paying longer
Cancellation is straightforward, but small errors can undo your intention to stop paying. Here are the pitfalls Yafee sees most often, and how to avoid them.
Confusing "pause" with "cancel"
Some apps offer a pause feature that temporarily suspends your subscription. Todoist does not offer this-but users sometimes click Manage subscription instead of Cancel plan, thinking they are pausing. Always verify you are on the cancellation path, not the payment method update or notification settings path. If you are unsure, take a screenshot of the page and email it to [email protected] for confirmation before clicking anything.
Cancelling through the app instead of account settings
The Todoist app does not contain a cancellation button. If you open the app and navigate to Settings, you will find upgrade options and notification toggles, but no cancel option. Users who search for a cancel button in the app, fail to find one, and then assume the subscription is still active. The cancellation button lives only in the web-based account settings (if you subscribed on the web) or in your device's settings (if you subscribed via App Store or Google Play). Never assume the app has every feature available on the web-in this case, it does not.
Missing the renewal date by one or two days
Your next billing date is the hard deadline. If your renewal date is 15 August and you cancel on 16 August, the charge will have posted on 15 August, and you will need to request a refund rather than prevent the charge. Set a calendar reminder for two days before your renewal date, not on the date itself. This gives you a buffer to complete the cancellation process without rushing.
Not saving proof of cancellation
The most dangerous mistake: you complete the cancellation steps, see a confirmation message, and then close the browser without taking a screenshot. Weeks later, you see a charge and cannot prove you cancelled. Always screenshot the final confirmation page immediately after clicking confirm. Save this screenshot alongside your other billing documents. If Todoist deletes or hides the confirmation email, your screenshot is your evidence.
Pricing summary and when to stay versus cancel
Understanding Todoist's cost structure helps you decide whether cancellation is right for you.
| Plan | Monthly cost (RM) | Annual cost (RM) | Best for |
|---|---|---|---|
| Beginner (free) | 0.00 | 0.00 | Users happy with 5 projects and basic tasks |
| Pro | 35.00 | 420.00 | Freelancers, small teams, power users |
| Business | 40.00 per user | 480.00 per user | Organisations with 3+ team members |
If you are on the free Beginner plan, there is no cancellation to process-you are not being charged. If you are on Pro at RM35.00 monthly and use fewer than 10 projects, or if you rarely use reminders or shared workspaces, cancelling and switching to Beginner saves you RM420.00 annually. Conversely, if you manage 50+ tasks across multiple projects and rely on custom filters, the Pro plan is likely worth keeping.
What to do if Todoist refuses to cancel or disputes your cancellation
In rare cases, users report that Todoist either does not process their cancellation or continues to charge after they have cancelled. Here is your escalation path.
Step one: document everything and contact support
Compile your cancellation proof (screenshots, confirmation email, bank statement) into a single document. Email [email protected] with the subject line "Cancellation not processed-urgent escalation required." Attach your documentation and request a response within 48 hours. Todoist's support page promises 24-hour response times; most disputes are resolved at this stage.
Step two: request a chargeback from your bank
If Todoist does not respond or denies your cancellation was valid, contact your bank or card issuer. Explain that you cancelled the subscription as evidenced by your screenshots and confirmation email, but were charged after cancellation. Request a chargeback (a forced reversal of the charge). Your bank will open an investigation and typically rule in your favour if you provide this documentation. The chargeback process takes 30 to 60 days, but it is free and often succeeds.
Step three: file a complaint with the MDTCA
If the chargeback fails or Todoist retaliates by closing your account, escalate to the Ministry of Domestic Trade and Consumer Affairs. Visit the MDTCA website (mdtca.gov.my) and file a consumer complaint, attaching all documentation. The MDTCA has legal authority to investigate breaches of the Consumer Protection Act 1999 and can compel Todoist to refund disputed charges. Yafee has helped consumers reach the MDTCA for app and software disputes, and the outcomes typically favour consumers with clear documentation.
Checklist for a successful Todoist cancellation
Use this checklist to ensure you have completed every step correctly.
| Task | Completed |
|---|---|
| I have identified where I subscribed (web, App Store, or Google Play) | [ ] Yes |
| I have noted my next billing date and set a reminder for 2 days before | [ ] Yes |
| I have screenshotted my subscription settings, latest invoice, and bank statement | [ ] Yes |
| I have backed up or exported my Todoist data | [ ] Yes |
| I have completed the cancellation steps for my subscription source | [ ] Yes |
| I have screenshotted the final cancellation confirmation page | [ ] Yes |
| I have received a cancellation confirmation email from Todoist (or Apple/Google) | [ ] Yes |
Your next steps and how yafee can help
Cancelling Todoist is final once you confirm, so take your time following the steps above. In accordance with Malaysian consumer law, you hold all the power: Todoist must honour your cancellation, process it clearly, and cease charging you. If the company breaches this obligation, you have legal recourse through chargebacks and the MDTCA.
Yafee specialises in helping consumers navigate software and app cancellations across digital platforms. Whether you are cancelling Todoist, managing subscriptions through app stores, or disputing unwanted charges, Yafee's guides explain your legal rights in plain language and outline every procedural step. Yafee has helped thousands of consumers cancel subscriptions safely and recover refunds they thought were lost. If you encounter resistance from Todoist or have questions about your cancellation rights under the Consumer Protection Act 1999, Yafee's resources are available at yafee.com to guide you.
Complete your cancellation today using the steps above, save all proof, and you will avoid future charges. If you need further assistance or information about your consumer rights, visit yafee.com and explore our full library of subscription and contract cancellation guides.
Todoist contact address and support details
Todoist is operated by Doist Inc., a US-incorporated company. Malaysia-specific contact information is not published by the company. For cancellations and support queries, use the channels below.
| Support channel | Details |
|---|---|
| Email support | [email protected] (24-hour response target) |
| Website | todoist.com |
| Account settings | Log in at todoist.com and navigate to Settings > Subscription |
| App Store (iOS) | Cancel via Settings > Subscriptions |
| Google Play (Android) | Cancel via Google Play > Subscriptions |
No Malaysia-based postal address or phone support line is provided by Todoist. All communications must occur via email, in-app chat (if available), or your respective app store's support system. In accordance with the Consumer Protection Act 1999, Todoist must respond to complaints within a reasonable timeframe; if you receive no response within 10 business days of emailing [email protected], file a complaint with the Ministry of Domestic Trade and Consumer Affairs at [email protected].
Cancelling Todoist is straightforward when you follow the correct path for your subscription source and complete all steps before your renewal date. Yafee's guides ensure you understand your consumer rights and avoid costly mistakes. Take action today, protect your financial interest, and reclaim control of your subscriptions.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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