How to cancel your Todoist subscription and reclaim your time

Understanding Todoist and why you might want to cancel

Todoist is a cross-platform task management application designed to help you organise projects, tasks and workflows across desktop, mobile and web interfaces. The service operates on a freemium model, offering a free tier alongside paid subscription plans that unlock features like unlimited projects, advanced reminders, activity history and team collaboration capabilities. Many people in Ireland use Todoist for personal productivity or small-team coordination, but your subscription needs can change as your circumstances evolve.

You might be considering cancellation for several legitimate reasons: you have found a tool that better suits your workflow, your team has downsized, the cost no longer justifies the value you extract, or you simply want to streamline your digital subscriptions. Whatever your reason, Yafee is here to guide you through the cancellation process with clarity and precision, ensuring you understand your rights and recover any refunds you are entitled to under Irish consumer law.

Todoist subscription plans and pricing overview

Todoist offers three main subscription tiers, each designed for different user needs and team sizes. Understanding what you are currently paying for is the first step toward making an informed cancellation decision.

Annual billing typically offers better value than monthly subscriptions, but it also locks you into a longer commitment. If you are billed annually and decide to cancel within the first 14 to 30 days (depending on your jurisdiction and plan terms), you may be eligible for a full refund under Irish consumer protection regulations. Yafee recommends checking your order confirmation email to confirm your billing date and refund eligibility window.

Should you cancel or downgrade instead

Before you proceed with full cancellation, consider whether downgrading to the free Beginner plan might serve your needs. Downgrading preserves your task history and account data without closing your account permanently. You keep access to basic functionality, and you can always upgrade again if your circumstances change. This option is particularly useful if you are unsure whether you will need Todoist in the future but want to stop paying for premium features immediately.

However, if you have decided that Todoist no longer fits your workflow or budget, full cancellation is straightforward. Yafee advises you to export your task data before you cancel, especially if you have invested time building projects and task hierarchies that might be valuable for reference or migration to another tool.

Your consumer rights under irish law

Irish consumer protection law gives you specific rights when cancelling digital subscriptions, and understanding these rights puts you in a stronger negotiating position if Todoist disputes your cancellation or refund request.

Distance selling regulations and the 14-day cooling-off period

Under the Consumer Rights Act 2015 (as amended), which implements EU distance selling rules into Irish law, you have the right to cancel most digital service subscriptions within 14 calendar days of purchase without providing a reason. This cooling-off period applies from the date you purchase your subscription or the date your contract is concluded, whichever is later.

Consequently, if you purchased an annual Todoist Pro or Business plan within the last 14 days, you are entitled to a full refund, provided you have not materially used the service. Todoist cannot impose penalties or deductions for this period, with limited exceptions for partially consumed services.

Your legal position

If you cancel within 14 days of purchase: You have an unconditional right to cancel and receive a full refund under the Consumer Rights Act 2015. Todoist must process your refund within 14 days of your cancellation request, using the same payment method you used for the original transaction.

If you cancel after 14 days: You do not have an automatic right to a refund unless Todoist's terms explicitly offer one, or unless you can demonstrate that the service fails to match its description or fails to perform as promised under the Consumer Rights Act 2015.

If Todoist refuses to honour your cancellation or refund: You can lodge a complaint with the Competition and Consumer Protection Commission (CCPC), which enforces consumer rights in Ireland. The CCPC can investigate breaches of the Consumer Rights Act 2015 and take enforcement action against businesses that refuse to comply.

Rights under automatic renewal provisions

If your Todoist subscription renews automatically, Irish law requires that Todoist provide you with simple, easy-to-use mechanisms to cancel your subscription. You have the right to cancel your automatic renewal at any time, on a durable medium (such as email), without paying any penalty or giving advance notice beyond what is necessary to process your cancellation request.

Todoist cannot require you to contact customer support by telephone or postal mail to cancel. If the company imposes such a requirement, it is breaching the Consumer Rights Act 2015. Yafee emphasises that online cancellation through your account dashboard is your legal entitlement.

How to cancel your Todoist subscription

Cancelling your Todoist subscription is a straightforward process that takes fewer than five minutes. Follow these steps to terminate your paid plan and either downgrade to the free tier or delete your account entirely.

Step 1: log in to your Todoist account

Open your web browser and navigate to https://todoist.com. Enter your email address and password to access your account dashboard. If you have forgotten your password, select the "Forgot password" link and follow the instructions sent to your registered email address.

Step 2: access your account settings

Once you are logged in, locate your user avatar in the top-left corner of the screen. Click on the avatar to open a dropdown menu. From this menu, select "Settings" to access your account preferences and subscription management options.

Step 3: navigate to the subscription tab

In your account settings, you will see several tabs across the top of the page. Select the "Subscription" tab to view your current plan, billing cycle, payment method and cancellation options. This page displays your renewal date and the amount you are charged per billing period.

Step 4: cancel your plan

On the Subscription tab, locate the "Cancel plan" button. Click this button to initiate the cancellation process. Todoist will present you with a confirmation screen that includes an optional feedback form asking why you are cancelling. You are not required to complete this feedback, but providing brief information can help Todoist improve its service. Select "Confirm cancellation" to finalise the process.

Step 5: confirm your cancellation

Todoist will send a confirmation email to your registered email address. Check your inbox (and spam folder if necessary) for this email, which serves as proof of your cancellation request. Retain this email for your records, particularly if you subsequently dispute any renewal charges or refund claims.

Refunds and billing after cancellation

Understanding how Todoist processes refunds and handles your billing after cancellation protects you from unexpected charges and ensures you receive all money you are entitled to under Irish law.

Refund eligibility and timelines

Your refund eligibility depends on when you purchased your subscription relative to your cancellation date. If you purchased your subscription fewer than 14 days ago, you qualify for a full refund under the 14-day cooling-off period. Todoist must process this refund within 14 days of receiving your cancellation request.

If you purchased your subscription more than 14 days ago, Todoist is under no legal obligation to issue a refund unless its standard terms offer one. Many businesses offering subscription services do not provide refunds for the unused portion of your billing period, though some offer pro-rata refunds as a courtesy. Check your original order confirmation or Todoist's terms of service to determine whether you are entitled to a partial refund for any unused period.

Access after cancellation

Your access to paid features typically continues until the end of your current billing period. For example, if you cancel mid-month on a monthly subscription, you retain Pro or Business features until the final day of that month. After your billing period expires, your account automatically reverts to the free Beginner plan.

Your task data remains in your account during this transition. You can continue to access and manage your tasks at no cost using the free plan features. You are not required to export your data immediately upon cancellation, but Yafee advises you to export your task history if you plan to migrate to another tool or if you anticipate cancelling your account permanently in the future.

Preventing unauthorised renewal charges

After you cancel, monitor your bank or credit card statements for the next two billing cycles to ensure Todoist does not charge you again. If an unauthorised renewal charge appears on your statement after your cancellation confirmation, contact Todoist customer support immediately with your cancellation confirmation email as evidence. If Todoist refuses to refund the charge, you can dispute the transaction with your bank under the Consumer Rights Act 2015 and request a chargeback.

What to do after cancellation

Cancellation is only the first step. Securing your data and understanding your post-cancellation options ensures you preserve valuable information and maintain account security.

Exporting your task data

Before your access to Todoist expires, export your task data to preserve a copy for your records or for import into another application. To export your data, return to your Settings page, select the "Data export" option, and request a complete backup of your projects, tasks and metadata. Todoist will prepare a compressed file and send it to your registered email address within a few hours. This file is typically in JSON format and can be imported into many alternative task management tools.

Deleting your account permanently

Cancelling your subscription downgrades you to the free plan but does not delete your account or your task data. If you wish to remove your account entirely, return to your Settings page and select "Delete account" at the bottom of the page. Todoist will ask you to confirm this action, as account deletion is permanent and irreversible. All your data will be permanently erased from Todoist's servers within 30 days of deletion.

If you are deleting your account because you are dissatisfied with Todoist's service or pricing, consider downgrading instead. The free plan is fully functional for basic task management, and you retain the option to upgrade again in the future if your needs change.

Updating your payment method if you retain your account

If you downgrade to the free plan but retain your Todoist account, ensure your payment method is removed or updated to prevent accidental renewal charges. Navigate to your Settings page, select the "Billing" tab, and delete your stored credit card or payment information. This step eliminates the risk of being charged if Todoist changes its pricing model or if you accidentally trigger a renewal.

Common mistakes to avoid during cancellation

Cancellation is a straightforward process, but several common mistakes can complicate your refund claim or leave you vulnerable to unwanted charges. Stay vigilant and avoid these pitfalls.

Cancelling through the wrong channel

Some users attempt to cancel by sending emails to Todoist customer support or by removing their payment method. Neither approach reliably cancels your subscription. Email requests are slower and generate no automatic confirmation, and removing your payment method typically triggers suspension of your account rather than cancellation. Always cancel directly through your account dashboard using the "Cancel plan" button in your Subscription settings. This method generates an immediate, timestamped confirmation and creates a clear record of your request.

Missing the 14-day cooling-off deadline

If you are within the 14-day refund window, cancel immediately. Once this period expires, your right to an unconditional refund ends. Calculate the 14-day window from the date you purchased your subscription, not from the date you received your confirmation email. If you are unsure of your purchase date, check your order confirmation email or your bank statement.

Failing to export your data before account deletion

If you delete your account, all your task data is permanently erased within 30 days. If you have invested time and effort into your projects and tasks, export your data before deletion. Even if you do not plan to migrate to another tool immediately, retaining a backup protects you against accidental loss.

Not retaining proof of cancellation

Save your cancellation confirmation email and take a screenshot of your Subscription page showing your cancelled status. If Todoist later charges you for a renewal, you will need this evidence to dispute the charge with your bank or escalate your complaint to the Competition and Consumer Protection Commission (CCPC).

When yafee can help you enforce your rights

If Todoist refuses to process your cancellation request or rejects your refund claim, Yafee provides guidance on escalation and enforcement. The platform has helped thousands of consumers cancel unwanted subscriptions and recover refunds they were legally entitled to under Irish consumer law.

Yafee advisors can review your cancellation confirmation, analyse whether you fall within the 14-day cooling-off period, and draft formal communications to Todoist on your behalf. If informal resolution fails, Yafee can help you prepare a formal complaint to the Competition and Consumer Protection Commission, which has statutory powers to investigate breaches of the Consumer Rights Act 2015 and compel businesses to honour consumer rights.

Escalation to the competition and consumer protection commission

If Todoist refuses to refund you within 14 days of your cancellation request, or if the company disputes your eligibility for a refund, you can lodge a formal complaint with the CCPC. The CCPC is Ireland's independent statutory body responsible for protecting consumers and enforcing consumer rights legislation. You can submit a complaint online at www.ccpc.ie or by post to the CCPC, Clonmel Street, Dublin 2, D02 AF66, Ireland.

The CCPC investigates complaints alleging breaches of the Consumer Rights Act 2015 and can take enforcement action, including issuing compliance notices, seeking court injunctions, or pursuing prosecutions against businesses that systematically breach consumer rights.

Todoist cancellation checklist

Use this checklist to ensure you have completed every step in the cancellation process and preserved all evidence necessary to dispute refund claims or renewal charges.

Key takeaways on cancelling Todoist

Cancelling your Todoist subscription is a straightforward process that protects your right to stop paying for a service you no longer use. Under Irish consumer law, you have the right to cancel any digital subscription within 14 days and receive a full refund, provided you have not materially used the service. After the 14-day cooling-off period, you can still cancel at any time, though you may not be entitled to a refund unless Todoist's terms explicitly offer one.

Cancel directly through your account dashboard by clicking "Cancel plan" in your Subscription settings. Never attempt to cancel via email or telephone, as these methods leave you without a timestamped confirmation. Retain your cancellation confirmation email, monitor your bank statements for unauthorised renewal charges, and export your task data before deleting your account permanently.

If Todoist refuses to honour your cancellation or disputes your refund eligibility, escalate your complaint to the Competition and Consumer Protection Commission, which enforces consumer rights in Ireland. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and protect their financial interests against businesses that breach consumer law. Visit Yafee today to review your cancellation rights and learn how our platform can support you through every step of the process.