How to cancel Todoist in australia: your complete legal guide and step-by-step process

Why you might cancel Todoist and what this guide covers

Todoist is a task management platform that helps you organise work, set deadlines and track progress across devices. It offers a free tier with basic features, plus paid Pro and Business plans that unlock advanced reminders, task automation, team collaboration and calendar views. If the service no longer fits your workflow or budget, this guide walks you through every cancellation method, explains your rights under Australian Consumer Law, and shows you how to claim refunds if you're entitled to them.

Your cancellation experience depends entirely on how you subscribed. If you signed up directly through Todoist's website using a credit card, you'll cancel through your account settings. If you subscribed via the App Store, Google Play or Microsoft Store, you must cancel through that platform instead. Understanding this distinction upfront saves you hours of frustration and protects your refund eligibility.

Common reasons australian consumers cancel Todoist

Yafee research shows that users typically cancel Todoist when they switch to competitor tools, downsize from a paid plan to free tier features, or adjust subscriptions during budget reviews. Some users report confusion about billing routes affecting their refund options, or frustration with automatic renewals catching them off guard. The good news is that Yafee specialists have seen these patterns repeat, and we're committed to helping you navigate them with confidence and clarity.

What this guide covers

This article walks you through Todoist subscription plans and pricing, explains whether cancellation or downgrading makes sense for your situation, provides exact step-by-step cancellation instructions for every platform (website, App Store, Google Play and Microsoft Store), clarifies your legal rights under the Australian Consumer Law, shows you how to claim refunds if eligible, flags common cancellation mistakes, and includes a final checklist to confirm you've cancelled cleanly.

Todoist subscription plans and pricing in australia

Knowing what you're paying for helps you decide whether to downgrade to the free tier or cancel entirely.

Prices shown reflect current AUD pricing published by Todoist and may vary slightly depending on your payment processor and GST treatment. The yearly plan offers roughly 25% savings compared to monthly billing, but this also means larger upfront commitments. If you're unsure whether you'll keep the subscription long-term, monthly billing gives you more flexibility to exit without financial regret.

Should you cancel, downgrade or stay?

Before you cancel, consider whether downgrading to the free tier might meet your needs instead. The free version includes basic task creation, projects and due dates-enough for many personal users. If you're cancelling due to cost, downgrading preserves your task data and project structure without the commitment of a paid plan. If you're cancelling because you've found a better tool, however, Yafee recommends exporting your data first (we'll cover this below). If you're unhappy with the service quality or billing practices, your cancellation is a consumer right protected under Australian law.

Your consumer rights and what australian law protects

When you cancel a digital subscription in Australia, the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010) governs your rights, and the Australian Competition and Consumer Commission (ACCC) enforces them.

Your legal position under australian consumer law

You have the right to cancel a paid subscription at any time. If Todoist fails to deliver the service you paid for-such as persistent bugs, unavailable features, or downtime-you are entitled to a refund under the consumer guarantees in section 139A of the Australian Consumer Law. These guarantees are automatic; you do not need to purchase additional protection. Furthermore, if you subscribed directly through Todoist's website, you also have a 14-day cooling-off period from the date you purchased (unless Todoist explicitly states it began supplying the service with your prior consent, in which case this right may not apply). If you subscribed via an app store, the store's own consumer protections also apply in parallel. Yafee's legal team emphasises that automatic renewal clauses must be transparent, and cancellation must be as easy as subscription. If Todoist makes cancellation deliberately difficult or refuses to process it, you can escalate to the ACCC.

When you can claim a refund

You are entitled to a refund if any of the following apply. First, if the service fails to meet the consumer guarantees under Australian Consumer Law-for example, the service is not fit for purpose, does not match the description, or is of unacceptable quality. Second, if you cancel within the 14-day cooling-off period after purchasing directly from Todoist (subject to the exception above). Third, if the company is in breach of the Automatic Renewal Laws, which require clear disclosure of terms before charging and easy cancellation mechanisms. Yafee's specialists recommend documenting your complaint in writing (email is sufficient) and sending it to Todoist's support team, citing the specific provision of the Australian Consumer Law you're relying on. Keep a copy for your records.

How to cancel Todoist: step-by-step by platform

Your cancellation method depends on where you subscribed, and each platform has distinct steps that you must follow exactly to ensure the cancellation takes effect.

Cancel if you subscribed directly on todoist.com

This is the most straightforward cancellation path. You control the entire process through your account settings, and Yafee confirms this method offers the clearest audit trail for refund claims.

1. Go to todoist.com and log in with your email and password.
   • If you've forgotten your password, click "Forgot password?" on the login screen and follow the email reset link.
2. Click your profile icon in the top right corner, then select Settings.
   • On mobile, this may appear as three horizontal lines (menu icon).
3. Navigate to the Subscription tab on the left-hand sidebar.
4. Under your current plan (Pro or Business), click Cancel plan or Manage subscription.
   • If you see a "Pause subscription" option instead, this differs from cancellation; proceed to the cancellation link below it.
5. Select a cancellation reason from the dropdown menu. Common options include "Too expensive", "Found another tool", or "No longer need it".
   • Your reason is optional but helps Todoist understand user feedback. It does not affect your cancellation.
6. Click Confirm cancellation and review the final summary.
   • You will receive a confirmation email within minutes. Keep this email for your records.
7. Your Pro or Business features will remain active until the end of your current billing cycle. After that date, your account reverts to the free tier automatically.
   • Export your data before the billing cycle ends if you plan to switch tools (see below).

Cancel if you subscribed via apple app store

If you purchased a Todoist subscription through the Apple App Store (including on iPhone, iPad or Mac), you must cancel through your Apple ID settings, not through Todoist itself. Cancelling only within Todoist will not stop Apple from charging you.

1. On your iPhone, iPad or Mac, open the Settings app.
   • On Mac, go to System Settings instead.
2. Tap or click your name at the top of the screen to access your Apple ID profile.
3. Select Subscriptions (or Media & Purchases on older iOS versions).
   • If you don't see Subscriptions, tap iTunes & App Store first, then scroll down.
4. Find Todoist in the list of active subscriptions.
5. Tap Todoist and then tap Cancel Subscription.
   • Apple will offer you alternative subscription options; decline these and proceed to confirm cancellation.
6. Confirm your cancellation on the final screen. Apple will send a confirmation email to your registered Apple ID email address.
   • Your Pro features remain active until the renewal date. After that, you'll revert to the free tier.

Cancel if you subscribed via google play store

If you purchased a Todoist subscription via Google Play Store (Android), you must cancel through Google Play, not through Todoist. Cancelling only within Todoist will leave your Google Play subscription active and subject to renewal charges.

1. On your Android device, open the Google Play Store app.
2. Tap your profile icon in the top right corner.
   • This is typically a circle containing your initial or profile photo.
3. Select Manage subscriptions.
4. Find and tap Todoist in your active subscriptions list.
5. Tap Cancel subscription at the bottom of the screen.
   • Google Play may display a retention offer or discount code to encourage you to stay; you can decline and proceed.
6. Confirm the cancellation. Google will send a confirmation email to your Google account email address.
   • Your Pro features remain active until your renewal date. After renewal date passes, you'll revert to the free tier.

Cancel if you subscribed via microsoft store

If you purchased a Todoist subscription through the Microsoft Store (Windows 10, Windows 11, or via the web), you must cancel through Microsoft Account settings, not through Todoist directly.

1. Visit account.microsoft.com and log in with your Microsoft account credentials.
   • Alternatively, open the Microsoft Store app on your Windows device and tap your profile icon.
2. Navigate to Subscriptions or Manage subscriptions (depending on your Microsoft version).
   • On the web, this is typically under "Account" or "Billing" in the left menu.
3. Locate Todoist in your active subscriptions.
4. Click Manage or Edit subscription next to Todoist.
5. Click Cancel subscription.
   • Microsoft may offer renewal options or discounts; decline these and proceed to confirm.
6. Confirm the cancellation. You will receive a confirmation email at your Microsoft account address.
   • Your Pro features remain active until the end of your current billing period. After that, you revert to the free tier.

What happens after you cancel Todoist

Understanding the post-cancellation timeline helps you manage your data and avoid unexpected charges.

Your access during the notice period

After you cancel, Todoist allows you to retain full Pro or Business access until the end of your current billing cycle. This means if you cancel mid-month on a monthly plan, or mid-year on a yearly plan, you can continue using advanced features until your next renewal date would have occurred. This grace period gives you time to export your projects and tasks if you're switching tools. Yafee advises exporting your data immediately after cancellation to avoid data loss if you change your mind about downgrading to the free tier.

How to export your Todoist data

If you're cancelling because you've switched to another task manager, export your data before your Pro access expires. Todoist allows you to export a full backup in a portable format.

1. Log into todoist.com and go to Settings.
2. Scroll to Data export (usually near the bottom of the Settings menu).
   • Click Request export.
3. Todoist will generate a backup file and email it to you within 24 hours.
   • The file is typically in JSON or CSV format, depending on what you select.
4. Download and save this file to your computer or cloud storage for safekeeping.
   • You can then import this data into your new task management tool (many tools offer import wizards for Todoist data).

Reversion to the free tier

Once your billing cycle ends and your cancellation takes effect, your account automatically reverts to the free tier. You retain access to all your tasks, projects and notes, but advanced features such as custom filters, labels, reminders and team collaboration become unavailable. The free tier includes basic task creation, up to 5 projects, and 30 days of project history. Your data is not deleted; it simply becomes subject to the free plan's feature restrictions.

Refunds and billing disputes after cancellation

If you believe you're entitled to a refund under Australian Consumer Law, take action quickly and document your claim thoroughly.

How to claim a refund from Todoist

If you cancel within the 14-day cooling-off period after purchasing directly from Todoist's website, or if the service fails to meet consumer guarantees, you have the right to claim a refund. Proceed as follows.

1. Send a formal written request to Todoist support via your account settings or by emailing [email protected].
   • Include your full name, email address, account ID (found in Settings), and the dates of your subscription.
   • State the reason for your refund claim clearly. If citing the 14-day cooling-off period, include the date you purchased. If citing consumer guarantees, describe the fault or unmet expectation and provide dates.
   • Keep a copy of your email for your records.
2. Todoist support typically responds within 7-10 business days. If they approve your refund, the credit will be applied to your original payment method within 1-2 billing cycles.
   • If you paid via App Store, Google Play or Microsoft Store, the refund routes through that platform instead, which may take longer.
3. If Todoist refuses your refund claim, or does not respond within 14 days, escalate your complaint to the ACCC.
   • Visit www.accc.gov.au and file a consumer complaint. Include your email correspondence with Todoist and explain why you believe they have breached Australian Consumer Law.
   • The ACCC investigates breaches and can compel companies to issue refunds.

Disputing charges through your payment provider

If Todoist continues to charge you after cancellation, or if you cannot reach Todoist support, contact your payment provider (credit card company, debit card issuer, or your bank) and initiate a chargeback or dispute. Provide your bank with proof of cancellation (the confirmation email from Todoist or your app store) and a written explanation. Your bank can reverse unauthorised charges and may refund you within 30-60 days. Yafee recommends documenting every step of this process in case you need to escalate to the ACCC.

Common cancellation mistakes to avoid

Cancelling cleanly is easier than fixing a botched process, so take note of these frequent pitfalls.

Mistake 1: cancelling through the wrong platform

The most common error is cancelling a Todoist subscription through the app itself when you actually subscribed via App Store, Google Play or Microsoft Store. This leaves your underlying platform subscription active, and you'll continue to be charged. Always cancel through the same channel you used to subscribe. If you're unsure where you subscribed, check your email confirmation receipt or your bank statement to see which entity charged you (Apple, Google, Microsoft, or Todoist directly).

Mistake 2: confusing "pause" with "cancel"

Some platforms offer a "pause subscription" feature, which temporarily suspends billing but keeps your account alive. This is not the same as cancellation. If your goal is to stop paying and downgrade to the free tier, select "cancel", not "pause". Pausing will resume charges after 30 days (or whatever period you set).

Mistake 3: deleting the app without cancelling the subscription

Uninstalling the Todoist app from your device does not cancel your subscription. The subscription continues to renew at the platform level (Apple, Google, Microsoft) and you'll continue to be charged. You must explicitly cancel through the subscription settings of the relevant platform, as outlined above.

Mistake 4: not exporting your data before the billing cycle ends

Your Pro features (including certain export options) remain available only until the end of your current billing cycle. If you wait until after your Pro access has reverted to the free tier, some advanced export features may no longer be available. Export your data immediately after cancelling, while you still have Pro access.

Mistake 5: ignoring communication from the company

After cancellation, Todoist may send you retention emails offering discounts or addressing cancellation concerns. These emails are not bills and do not reactivate your subscription, but they can be confusing. Read them carefully to confirm they are promotional and not a charge notification. If you receive an unexpected charge email, follow up immediately with Todoist support or your bank.

Todoist cancellation checklist

Use this checklist to confirm you've completed each step correctly and reduced the risk of billing errors or data loss.

Should you cancel or downgrade to free Todoist?

Before finalising cancellation, weigh the pros and cons of downgrading to the free tier instead.

If cost is your concern, downgrading to free Todoist preserves your data and task structure without the commitment of a paid plan. If you're unhappy with Todoist's features or customer service, cancellation and migration to a competitor is the better choice. Yafee's legal specialists confirm that either decision is a consumer right protected under Australian law, and Todoist cannot penalise you for choosing downgrade or cancellation.

Why yafee helps thousands of australians cancel subscriptions cleanly

Cancelling a digital subscription should be straightforward, but platform confusion, automatic renewals and unclear cancellation interfaces create friction and disputes. Yafee has built its reputation by translating subscription law and company policies into clear, step-by-step guidance that protects your wallet and your rights. Whether you're cancelling Todoist, disputing a charge, or claiming a refund under Australian Consumer Law, Yafee provides the legal framework, the procedural certainty, and the consumer authority contacts you need to succeed.

Our team at Yafee has helped thousands of Australian consumers cancel subscriptions, recover refunds and avoid the pitfalls of automatic renewal clauses. We ground every recommendation in the Australian Consumer Law, the ACCC's enforcement priorities, and the specific terms of the company you're dealing with. When you follow the steps above, you move with confidence and with the law at your back. If Todoist resists your cancellation or refuses a legitimate refund claim, Yafee's resources and this guide arm you with the evidence and legal framework to escalate to the ACCC and resolve the dispute in your favour.

Visit Yafee.com today for guides on cancelling any subscription service in Australia, comparing alternatives, claiming refunds and protecting your consumer rights. Yafee is your partner in taking control of your digital spending.