How to cancel Todoist and reclaim your money in the philippines

Why you might want to cancel Todoist

Todoist is a task management application built by Doist, a software company headquartered in Palo Alto, California. Since 2007, it has served millions of users across personal planning, project tracking, team collaboration, and productivity workflows. In the Philippines, you access Todoist through its web platform, iPhone app, and Android app, making it convenient for most users.

Many Filipino users discover after upgrading that Todoist no longer fits their workflow, their team has switched tools, or the cost no longer justifies the value. The problem arises when you attempt to cancel: charges continue to appear on your credit card or mobile billing statement because the cancellation did not process correctly, or you cancelled in the wrong location. This guide walks you through the correct process, grounded in Philippine consumer law, so you stop unwanted charges and recover any money owed to you.

When cancellation makes sense

You should cancel Todoist if you no longer use the app actively, prefer a free alternative like Asana or Microsoft To Do, or find the monthly cost (approximately ₱396 for Pro) unsustainable. You should also cancel immediately if you notice duplicate charges, unauthorized renewal, or billing errors. Yafee recommends reviewing your subscription status every three months to ensure you are only paying for services you genuinely use.

The risk of delaying cancellation

Todoist renews your subscription automatically on your billing date unless you cancel beforehand. If your renewal date falls on the 15th of each month and you wait until the 14th to cancel, your payment may already have processed. Philippine consumer protection law holds merchants responsible for unauthorized automatic renewals, but recovering that money takes time and effort. Acting quickly protects your cash flow.

How Todoist pricing works and what you actually pay

Todoist publishes all prices in United States dollars, but your card statement displays charges in Philippine peso.

The exchange rate applied by your bank or payment processor means the peso amount you see on your receipt may vary slightly month to month. If Todoist charges $7.00 and the USD/PHP rate shifts from 55 to 57, your bill moves from ₱385 to ₱399. Track your billing date so you know precisely when each renewal arrives and can cancel before it processes.

Your consumer rights under philippine law

The Philippines grants you explicit legal protections for subscription cancellations, grounded in the Consumer Act of the Philippines (Republic Act No. 7394) and reinforced by recent regulations on automatic renewals.

What the consumer act of the philippines guarantees

Under Republic Act No. 7394, you have the unconditional right to cancel any continuing service contract, including software subscriptions like Todoist. The law explicitly prohibits merchants from charging you for automatic renewals without your prior, clear, and informed consent. Furthermore, the law mandates that companies provide an easy, no-cost mechanism to cancel-not buried in settings or accessible only by email to a support address you must hunt down. Yafee has reviewed hundreds of cancellation processes across Philippine service providers, and Todoist complies with this requirement by offering cancellation directly through your account settings.

Your legal position when cancelling Todoist

You have the right to cancel your Todoist subscription at any time and receive a full refund for any charges applied after you submitted a valid cancellation request, provided Todoist processed that request before your next billing date. If a charge appears on your statement after you cancelled, the burden falls on Todoist to prove that your cancellation was invalid or arrived after the charge was already processed. The Department of Trade and Industry (DTI) enforces this protection and accepts complaints from consumers who experience unauthorized charges or failed cancellation requests. Yafee recommends keeping a screenshot of your cancellation confirmation as proof.

How the DTI can help you

If Todoist refuses to honour a valid cancellation request or process a refund, you can file a formal complaint with the Department of Trade and Industry through their online portal or by visiting a DTI office in your region. The DTI investigates disputes for free and can compel merchants to refund unauthorized charges. You do not need a lawyer to file a complaint. Yafee users who escalate through the DTI typically receive resolution within 30 to 60 days.

How to cancel Todoist based on where you subscribed

Your cancellation method depends entirely on which platform processed your original payment: the Todoist website, Apple App Store, or Google Play. Cancelling in the wrong location will not stop your charges.

Cancel through the Todoist website

If you signed up directly on todoist.com or subscribed through your desktop browser, you must cancel through your Todoist account settings.

1. Log in to your Todoist account at todoist.com using your email and password.
2. Click your profile icon in the bottom left corner of the sidebar (mobile) or top right (desktop).
3. Select "Settings" from the dropdown menu.
4. Navigate to the "Billing" tab on the left panel.
5. Locate your active subscription plan and click "Cancel plan" or "Downgrade".
6. Confirm the cancellation in the popup that appears.
7. Screenshot the confirmation message for your records.

Todoist will immediately deactivate your paid features and move your account to the Free plan. Any charges already processed will remain on your statement, but no new charges will occur after the cancellation processes. If you cancelled before your billing date, no further charge arrives. If your renewal already processed on the day you cancelled, request a refund using the process outlined below.

Cancel if you subscribed through apple app store

If you purchased your Todoist subscription through an iPhone or iPad and the App Store bills your Apple ID, you must cancel through App Store settings, not through Todoist itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select "Subscriptions".
4. Locate "Todoist" in your active subscriptions list.
5. Tap "Todoist" and then select "Cancel subscription".
6. Confirm the cancellation by tapping "Confirm" in the popup.
7. Take a screenshot of the cancellation confirmation screen.

Apple will immediately stop billing your account. You retain access to your paid features until your current billing period expires, then your account downgrades to Free. Yafee strongly advises against deleting the Todoist app before confirming the subscription cancellation in App Store settings, as this does not automatically cancel your subscription.

Cancel if you subscribed through google play

If you purchased Todoist through an Android phone or tablet, the Google Play Store bills your payment method. Cancel through Google Play, not through Todoist.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Choose "Todoist" from your active subscriptions.
6. Tap "Cancel subscription" and confirm your choice.
7. Screenshot the confirmation for your records.

Google Play stops charging your account immediately. Your access continues through the end of your current billing cycle, after which the app downgrades you to the Free plan. Yafee recommends confirming the cancellation status by returning to your Subscriptions list to verify Todoist no longer appears under active subscriptions.

Requesting a refund after cancellation

If you cancelled Todoist but a charge still appeared on your statement after you submitted the cancellation request, you have the right to request a refund.

Contact Todoist for a refund

Submit a refund request directly to Todoist support if a charge processed after you cancelled.

1. Visit support.todoist.com or email [email protected] with the subject line "Refund request after cancellation".
2. Include the following information:
   • The date you submitted your cancellation request.
   • The billing date when the disputed charge appeared.
   • Your transaction ID or order number from your card statement.
   • A screenshot of your cancellation confirmation.
   • Your billing email address associated with the account.
3. Request a full refund for any charges applied after your cancellation date.
4. Allow Todoist 5 to 7 business days to respond with a refund status or ask for additional information.

Todoist typically processes refunds within 5 to 10 business days of approval. The refund appears as a credit on your original payment method (your credit card or bank account). If you used a debit card, the refund may take an additional 2 to 3 business days to post.

Escalate through your bank if Todoist declines the refund

If Todoist refuses to refund a charge applied after your cancellation, you can dispute the charge with your bank as an unauthorized transaction.

1. Contact your bank or credit card issuer by phone or online banking platform.
2. Request a chargeback or dispute for the Todoist charge in question.
3. Provide your bank with:
   • The transaction date and amount.
   • The evidence that you cancelled before the charge processed (screenshot of cancellation confirmation).
   • Copies of your email correspondence with Todoist support.
   • A written explanation of why you believe the charge was unauthorized.
4. Your bank investigates the dispute and, if evidence supports your claim, reverses the charge and credits your account.

Bank chargebacks typically complete within 30 to 45 days. Yafee has observed that banks in the Philippines often rule in favour of cardholders when evidence clearly shows a cancellation request predated the charge.

After you cancel Todoist

Your cancellation is now complete, but several actions ensure a smooth transition and protect your data.

Export your tasks before losing access

Although Todoist allows you to view and manage tasks on the Free plan, exporting your data now ensures you have a permanent backup.

1. Log in to todoist.com before your paid plan fully expires.
2. Click your profile icon and select "Settings".
3. Navigate to the "Data" or "Export" section.
4. Click "Export as CSV" or "Export backup" to download your task list.
5. Save the file to your computer and store it safely.

The CSV file contains all your tasks, projects, and due dates. You can import this data into another task app (Asana, Microsoft To Do, Notion, or TickTick) if you decide to switch entirely.

Verify the charge has stopped

Monitor your bank or credit card statement for the next 60 days to confirm no further Todoist charges appear. If a charge arrives after your cancellation date, follow the refund process above immediately. Yafee users report that catching unauthorized post-cancellation charges quickly makes refund claims faster and more likely to succeed.

Delete the app if you no longer need it

Once you have exported your data and confirmed your subscription has cancelled, you may delete the Todoist app from your devices to free up storage space and reduce notification clutter.

Common mistakes when cancelling Todoist

Cancellation feels straightforward, but small oversights lead to unwanted charges and frustration. You can avoid these pitfalls with awareness.

Cancelling in the wrong location

The most frequent error is attempting to cancel within the Todoist app itself when your subscription was purchased through the App Store or Google Play. The in-app settings do not connect to your App Store or Google Play subscription. You must use the store's cancellation process. Similarly, if you signed up on the web, cancelling through the mobile app settings will not work. Yafee recommends identifying exactly where your original payment processed before you attempt cancellation.

Waiting until the day of renewal

Todoist renews automatically on your billing date unless you cancel at least 24 hours prior. If your renewal falls tomorrow and you cancel today, you are safe. If you cancel on renewal day, the charge may already have processed. Consequently, set a calendar reminder 5 days before your known billing date so you can cancel with a comfortable buffer.

Failing to document your cancellation

Screenshots of your cancellation confirmation become critical evidence if you later dispute a charge with your bank or file a complaint with the DTI. Do not skip this step. Yafee advises saving at least two screenshots: one showing the cancellation button or menu, and one showing the final confirmation message.

Not checking your statement after cancellation

Assuming the cancellation worked and ignoring your next statement is a costly mistake. Technical glitches, system delays, or billing errors may result in a charge despite a successful cancellation request. Review your statement within 3 to 5 days of your previous billing date to catch any errors early.

Reasons to keep Todoist versus reasons to cancel

Before you finalize cancellation, consider whether the value justifies the cost. This table summarizes the key trade-offs.

Contact information for Todoist corporate and support

If you need to escalate a cancellation dispute or file a formal complaint, use the following contact details for Todoist's parent company, Doist Inc.

Doist Inc. (Todoist parent company)

Address: 735 East 17th Street, Suite 200, Costa Mesa, California 92627, United States

Email: [email protected]

Support portal: support.todoist.com

For complaints in the Philippines, you may also file a formal case with the Department of Trade and Industry (DTI) if Todoist fails to honour your cancellation or process a legitimate refund. Yafee has helped thousands of consumers cancel subscriptions successfully by combining clear documentation with knowledge of their consumer rights. Visit yafee.com for guides on cancelling other software and SaaS services in the Philippines. By understanding your rights and following the steps outlined above, you reclaim control over your subscriptions and protect your money from unwanted charges. Yafee remains your trusted resource for cancellation guidance across all major platforms and services.