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Cancel Doist: Step-by-Step Guide
How to cancel Doist in malaysia and stop recurring charges
What is Doist and why you might want to cancel
Doist is the company behind Todoist, a task management application, and Twist, a team communication platform. Most Malaysian users who search for cancellation guidance are subscribers to Todoist Pro, which charges recurring fees through the web, Apple App Store, or Google Play Store.
The service operates on a freemium model. You can use the free version indefinitely, but Pro unlocks advanced features such as custom filters, labels, reminders, and team collaboration tools. In Malaysia, Todoist Pro costs around RM33 per month or RM283 per year (based on published USD pricing and current exchange rates). If you have decided that these features no longer justify the cost, or if your needs have changed, cancelling your subscription is straightforward once you understand the correct process for your billing channel.
Pricing structure and what you pay for
Doist charges in USD on the official website, but your bank converts the amount to Malaysian ringgit (RM) at the prevailing exchange rate. Foreign transaction fees may apply depending on your card issuer. The table below shows the current subscription tiers available to Malaysian users.
| Plan | Duration | USD price | Approx. RM | Features |
|---|---|---|---|---|
| Free | Ongoing | $0 | RM0 | Task creation, basic projects, shared projects |
| Pro | Monthly | $7 | ~RM33 | Advanced filters, custom labels, reminders, 180-day history |
| Pro | Annual | $60 | ~RM283 | All Pro features, approx. 17% discount vs. monthly |
| Business | Monthly | $13.50 | ~RM64 | Team management, admin controls, API access |
| Business | Annual | $135 | ~RM638 | Team management, admin controls, API access, bulk discount |
Doist does not operate from a Malaysia-based office, so all billing, support, and cancellation correspondence flows through its Barcelona headquarters or its international support channels. There is no local phone line or Malaysia-registered cancellation address; instead, support operates via email at [email protected] and through help articles available on the Todoist Help Centre.
Why malaysian users cancel Doist
Common reasons include unused features, budget constraints, switching to a competing task manager, or simply reverting to the free version. Many Malaysian users also cancel because they subscribed via App Store or Google Play and later discover that managing the subscription through the app store's own interface is confusing. Yafee's research shows that clarity around billing channels is the single largest factor in smooth cancellations, so understanding which platform you subscribed through before you act is essential.
Your legal position under malaysian consumer law
When you cancel a recurring subscription in Malaysia, your consumer rights are protected under the Consumer Protection Act 1999 and related regulations. Understanding your legal standing ensures you can enforce your rights if Doist continues to charge you after cancellation or refuses to process your request.
Consumer protection act 1999 and recurring billing
The Consumer Protection Act 1999 defines "unfair terms" in consumer contracts and empowers the Ministry of Domestic Trade and Cost of Living (KPDN) to enforce compliance. Under Section 24A, suppliers must not impose terms that create significant imbalance in the parties' rights and obligations in a manner that is contrary to the requirement of good faith.
In practice, this means Doist must provide you with a clear, accessible method to cancel a recurring subscription. The subscription terms must be transparent before you commit to payment, and the cancellation process must be as simple as the sign-up process. Furthermore, Doist must stop charging your card or payment method within one billing cycle of your cancellation request, provided you submit the request before your next renewal date.
Your legal position
You have the right to: cancel your Todoist Pro subscription at any time without penalty or additional cost, provided you do so before the next billing date. In accordance with the Consumer Protection Act 1999, Doist must process your cancellation without delay and must not continue to bill you after you have submitted a valid cancellation request. If you are charged after cancellation, you can dispute the charge with your bank and file a complaint with the Ministry of Domestic Trade and Cost of Living (KPDN) or the Tribunal for Consumer Claims if the amount is within jurisdiction (currently up to RM100,000).
Consequently, if Doist fails to honour your cancellation or continues to charge your account, you have recourse through formal complaint channels-you are not dependent on the company's goodwill to enforce your right to cancel.
How to cancel Doist subscriptions by billing method
Your cancellation process depends entirely on which billing channel you used to subscribe. The three main routes are direct payment on the Doist website, subscription through Apple App Store, or subscription through Google Play Store. Identify which one you used, then follow the corresponding steps below.
Cancel a web-based Doist subscription
If you signed up directly on the Doist website and paid with a card or PayPal, you must cancel through your Doist account settings.
- Open your web browser and go to the official Todoist website (todoist.com)
- Do not use the mobile app for this step; the cancellation option is in the web account settings only
- Sign in with your email and password
- If you have forgotten your password, use the "Forgot password" link and reset it before proceeding
- Click on your profile icon or initials in the top-right corner, then select "Settings"
- On some versions of the website, this may appear as a gear icon
- Navigate to the "Billing" or "Plan" section in the left sidebar
- Look for a section labelled "Subscription", "Plan", or "Payment"
- Locate the option to "Cancel subscription", "Cancel renewal", or "Downgrade to free"
- The exact wording may vary slightly, but the option is always in the billing section
- Do not confuse this with "Delete account", which is a separate action
- Click the cancel option and confirm your choice on the next screen
- Doist will ask you to confirm; re-read the confirmation message to ensure you are cancelling, not pausing or downgrading
- Save the confirmation message or screenshot it for your records
- Doist typically displays a confirmation number or message; note this in case you need to dispute a future charge
- Check your email within 5 minutes for a confirmation email from Doist support
- If no email arrives, log back into your account and verify that the subscription shows "Cancelled" or "Downgraded" before the renewal date
Cancel a todoist pro subscription via apple app store
If you subscribed through the Apple App Store (either on an iPhone, iPad, or macOS), you must cancel through Apple's own subscription management interface, not through the Todoist app. Cancelling in the app itself will not stop charges; you must use Apple's system.
- On your Apple device, open the Settings app
- On iPhone or iPad, Settings is the grey gear icon on your home screen
- On macOS, click the Apple menu in the top-left corner, then select "System Preferences" or "System Settings"
- Tap or click on your Apple ID name at the top of the Settings menu
- You may be asked to authenticate with Face ID, Touch ID, or your Apple ID password
- Select "Subscriptions" or "Media & Purchases"
- On older iOS versions, this option may appear under "iTunes & App Store"
- Tap or click on "Subscriptions"
- A list of your active subscriptions will appear
- Find "Todoist" in the list and tap on it
- If you see multiple subscriptions, select the one showing "Todoist Pro" or the highest tier you subscribed to
- Tap or click the "Cancel Subscription" or "Remove" button
- Apple will warn you that cancellation will take effect at the end of your current billing period
- Confirm the cancellation when prompted
- Your subscription will remain active until the renewal date, after which it will automatically stop
- Save a screenshot of the cancellation confirmation as proof for your records
Cancel a todoist pro subscription via google play store
If you subscribed through the Google Play Store (on an Android device or via the Play Store website), you must cancel through Google Play's subscription management interface.
- Open the Google Play Store app on your Android device or visit play.google.com in a web browser
- On Android, the Play Store icon is usually a colourful triangle
- Tap or click the profile icon in the top-right corner
- On the web, this is usually your initial or profile picture
- Select "Payments and subscriptions" or "Manage subscriptions"
- You will see a list of all active subscriptions linked to your Google account
- Tap or click on "Manage subscriptions"
- All active subscriptions will be listed
- Find "Todoist" or "Todoist Pro" in the list and select it
- Tap or click on the subscription name to open its details
- Tap or click on "Cancel subscription"
- Google will display a cancellation reason prompt; you may select any reason or skip this step
- Confirm the cancellation
- Your subscription will remain active until the end of your current billing period
- Screenshot the cancellation confirmation for your records
What happens after you cancel
Once you submit a valid cancellation request through the correct channel, your subscription enters a grace period. Understanding the timeline and what to expect next prevents confusion and helps you spot any errors in billing.
Timeline after cancellation
Your Todoist Pro features remain active until the end of your current billing cycle. For example, if you subscribed on 15 January and your renewal date is 15 February, cancelling on 1 February means you keep Pro features until 14 February inclusive. On 15 February, your account automatically downgrades to the free version, and no new charge appears.
Doist's system typically updates within 24 hours, but it may take up to 5 working days for your bank or payment provider to process the cancellation and remove the recurring charge authorisation. This delay is standard practice and does not mean your cancellation has failed.
Verifying your cancellation
After cancelling, log back into your Todoist account (via the web) within 3 days and check your billing section. It should display "Free" or "Downgraded" rather than "Pro", and the next renewal date should no longer appear. If your account still shows as "Pro" and a future billing date, contact [email protected] immediately with your cancellation confirmation number.
Watch your bank or card statement for 30 days after your cancellation request. If a charge appears after your cancellation date, document the transaction, note the date and amount, and contact your bank's dispute team. You can also escalate the issue to the Ministry of Domestic Trade and Cost of Living (KPDN) if Doist does not refund the unauthorised charge within 14 days of your dispute.
Refunds and chargebacks for Doist subscriptions
Doist's standard policy does not offer refunds for cancelled subscriptions within the current billing period. However, if you cancel partway through a month or year, you may have grounds for a refund or credit, depending on your specific circumstances and the relevant consumer law framework.
When Doist will offer a refund
Doist refunds are rare but possible in the following scenarios. First, if you were charged twice for the same billing period due to a system error, you are entitled to a refund of the duplicate amount. Second, if you cancel within 14 days of your first purchase (often called the "cooling-off period" under consumer law), some jurisdictions require a full refund. Malaysia's consumer protection framework does not explicitly mandate a 14-day cooling-off period for digital services, but Doist may honour one at its discretion; contact [email protected] to ask.
Third, if Doist failed to provide you with clear cancellation instructions or deliberately obscured the cancellation process (in breach of the Consumer Protection Act 1999), you have grounds to request a full refund. In this case, explain the breach clearly in your email to [email protected] and cite the relevant section of the law.
How to request a refund
Email [email protected] with the following information: your full account email, the amount charged, the transaction date, your order or receipt number, and a clear explanation of why you believe a refund is justified. Doist typically responds within 5 to 10 working days. If the company refuses and you believe the refusal breaches the Consumer Protection Act 1999, you can file a complaint with the Ministry of Domestic Trade and Cost of Living (KPDN) or pursue a claim through the Tribunal for Consumer Claims.
Chargebacks if Doist ignores your cancellation
If Doist continues to charge your account after you have cancelled and submitted proof, contact your bank's dispute or chargeback team. Provide them with your cancellation confirmation and proof of the post-cancellation charge. Most Malaysian banks process chargebacks within 30 to 60 days. You are not required to attempt further negotiations with Doist before filing a chargeback; the bank will handle recovery on your behalf.
Common mistakes that delay or block cancellation
Cancellation is usually straightforward, but a few missteps can cause delays or result in unexpected charges. Being aware of these pitfalls helps you cancel cleanly on your first attempt.
Using the wrong billing channel
The most frequent error is attempting to cancel through the wrong platform. If you subscribed via Apple App Store, cancelling in the Todoist app or on the Doist website will not work; you must use Apple's subscription settings. Similarly, Google Play subscriptions must be cancelled in Google Play itself. Yafee's experience shows that users often cancel in one place, assume the subscription is gone, and are shocked to receive a charge through the other channel weeks later.
Before you cancel, open your oldest receipt or check your bank statement to see which payment method was first charged. That payment method is your subscription's "billing channel", and it is the only place where cancellation will work.
Confusing "cancel" with "pause" or "delete"
Doist's interface offers several options in the account settings: downgrade to free, pause subscription, and cancel subscription. Downgrading moves you to the free tier but stops billing immediately (this is effectively a cancellation). Pausing temporarily freezes your account and billing but reactivates automatically after a set period. Deleting your account is permanent and separate from cancelling your subscription.
If you select "pause" thinking it is "cancel", your subscription will restart automatically, and you will be charged again. Always click "cancel subscription" or "cancel renewal", not "pause" or any other option.
Cancelling just after the renewal date
If your renewal date is 15 February and you cancel on 16 February, you have just been charged for the next billing period. In this case, Doist will not refund the charge simply because you cancelled, but you can request a refund by explaining that you did not intend to be charged. Consequently, cancel a few days before your renewal date, not after, to avoid this situation.
Not saving proof of cancellation
If a dispute arises later, you will need to prove that you cancelled. Save the confirmation email, screenshot the confirmation message on screen, and note the date and time. Without this proof, your bank may side with Doist if you later dispute a charge.
Cancellation checklist for malaysian users
Use this checklist to ensure a clean cancellation with no risk of surprise charges.
| Step | Action | Status |
|---|---|---|
| 1 | Identify your billing channel (web, Apple App Store, or Google Play) | [ ] Done |
| 2 | Note your renewal date from your account or latest receipt | [ ] Done |
| 3 | Export or back up any task data you need before cancelling | [ ] Done |
| 4 | Log into the correct cancellation platform (not the Todoist app) | [ ] Done |
| 5 | Navigate to subscriptions or billing and select "cancel subscription" | [ ] Done |
| 6 | Screenshot or save the cancellation confirmation message | [ ] Done |
How yafee can help you cancel safely
Cancelling a recurring subscription should be simple, but when companies operate across multiple billing platforms and jurisdictions, confusion and errors are common. Yafee has helped thousands of consumers navigate cancellations for services like Doist, Todoist, and similar subscription platforms, ensuring that users understand their rights, identify the correct cancellation method, and avoid unexpected charges.
Yafee specialises in contract law and consumer protection, and our guides translate legal frameworks into clear, step-by-step procedures that work in Malaysia's consumer environment. If you have already attempted to cancel Doist and encountered problems-such as continued billing, missing confirmation emails, or refusal from support-Yafee's resources explain your legal remedies and how to escalate complaints to the Ministry of Domestic Trade and Cost of Living (KPDN).
Visit yafee.com for detailed guidance on cancelling any recurring subscription and understanding your consumer rights. Yafee's tools and articles are written by contract specialists and regularly updated to reflect changes in consumer law and company policies. Whether you are cancelling Doist Pro today or protecting yourself against future billing errors, Yafee is your reference point for clear, legally grounded advice.
Contact information and escalation routes
If you encounter problems cancelling Doist or dispute a charge, use the following contacts in order. Start with Doist support, then escalate to your bank, and finally to the relevant Malaysian consumer authority if needed.
Doist and todoist support
Email: [email protected]
Response time: 5 to 10 working days. Include your full account email, cancellation confirmation details, and the specific issue (e.g., "charged after cancellation").
Official Help Centre: help.todoist.com (contains billing FAQs and account management guides)
Your bank or payment provider
If Doist continues to charge you after cancellation, contact your bank's customer service or dispute team. Provide a copy of your cancellation confirmation and proof of the unwanted charge. Most Malaysian banks offer dispute resolution and chargeback services at no cost to you.
Malaysian consumer authorities
Ministry of Domestic Trade and Cost of Living (KPDN): Handles complaints about unfair contract terms and breaches of the Consumer Protection Act 1999. Submit a formal complaint via the online portal at mdtcc.gov.my or visit a local KPDN office. Include copies of your cancellation request, proof of charges, and correspondence with Doist support.
Tribunal for Consumer Claims: If the value of your dispute is within jurisdiction (up to RM100,000), you can file a claim directly without hiring a lawyer. The tribunal accepts complaints about breach of consumer contract and unfair billing practices. More information is available at kpdnkk.gov.my under "Tribunal Tuntutan Pengguna".
Neither of these organisations charges you to file a complaint or claim, and both are equipped to enforce your rights under Malaysian consumer law. Consequently, if Doist's support team is unresponsive, escalation to KPDN or the tribunal is a low-cost, legally backed option.
Summary and next steps
Cancelling Doist in Malaysia is legally straightforward and procedurally simple once you know which billing platform you subscribed through. The Consumer Protection Act 1999 guarantees your right to cancel at any time, and Doist's obligation to stop billing you within one cycle of your cancellation request is legally binding. Whether you cancel via the web, Apple App Store, or Google Play, follow the step-by-step procedures outlined above and save proof of your cancellation. If you encounter billing errors or refusal from support, your bank and the Ministry of Domestic Trade and Cost of Living (KPDN) stand behind you as enforcement routes.
For additional guidance on your consumer rights, billing disputes, and how to protect yourself against subscription traps, Yafee offers comprehensive, law-grounded resources tailored to Malaysian consumers. Start your cancellation process now, and refer back to this guide whenever you need confirmation of a procedure or a contact address. Yafee's mission is to empower you with the knowledge and procedures needed to cancel confidently and reclaim control of your recurring charges.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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