How to cancel Todoist in nigeria: the complete step-by-step guide for 2026

What is Todoist and why people use it

Todoist is a cross-platform task management application that enables you to organise your work, set deadlines, and collaborate with teammates in one central workspace. Whether you manage a personal to-do list or lead a team project, Todoist adapts to your workflow. At Yafee, we understand that task management tools are only valuable when they genuinely fit your needs-and when they do not, cancellation should be straightforward.

Common uses for Todoist

You might use Todoist to create daily task lists, set up recurring reminders, build project boards with subtasks, view your calendar, or integrate with tools like Slack, Google Calendar, and Zapier. Many Nigerian professionals rely on it for everything from work projects to personal goal tracking. The platform's flexibility makes it popular across industries, from freelancers managing multiple clients to corporate teams coordinating complex deliverables.

Why you might decide to cancel

You may outgrow Todoist, find a cheaper alternative, struggle with pricing when converted to Naira, or simply decide the features do not match your workflow anymore. Some users discover that the app's complexity exceeds their needs, or that simpler tools serve them better. Whatever your reason, Yafee is here to walk you through cancellation with clarity and confidence.

Todoist pricing in nigeria and what you pay

Understanding Todoist's pricing structure helps you decide whether to stay or switch, and what refund eligibility you might have when you cancel.

Direct billing plans (global EUR pricing)

If you subscribed directly through Todoist's website, you pay in euros regardless of your location. The exchange rate from EUR to NGN fluctuates, which affects your monthly cost in Naira.

App store pricing for nigeria users

If you subscribed through the Apple App Store or Google Play Store, your pricing is set in Naira and your cancellation process differs from direct billing.

Yafee recommends checking your subscription method before you proceed with cancellation. App Store and Google Play subscriptions are governed by Apple and Google's terms respectively, not directly by Todoist.

Should you cancel Todoist or keep it

Before you cancel, pause and consider whether the issue is Todoist itself or whether timing, cost, or temporary circumstances are driving your decision.

Reasons to keep Todoist

• You use integrations daily (Slack, Google Workspace, Zapier) that would be hard to replace
• Your team relies on shared projects and you would lose collaboration if you switch
• You are mid-project and switching would create workflow gaps
• The annual plan costs less per month than month-to-month payments
• You have invested time building custom views and project structures

Reasons to cancel

• You have found a cheaper alternative that matches your workflow exactly
• Currency conversion (EUR to NGN) makes monthly payments unsustainable
• You subscribed on impulse and rarely use the premium features
• The app lacks features you need, such as time tracking or advanced reporting
• You prefer a simpler tool and Todoist feels over-engineered for your use case

At Yafee, we recommend reviewing your last three months of app usage before deciding. If you are paying ₦9,900 monthly and rarely open the app, cancellation makes financial sense. If you use it daily and rely on its integrations, the cost might be justified despite currency fluctuations.

Your consumer rights and what they mean for you

Your right to cancel a digital subscription in Nigeria is grounded in consumer protection law.

Legal framework for digital subscriptions in nigeria

The Federal Competition and Consumer Protection Act (FCCPA) 2018 protects you as a consumer purchasing digital services. Under the FCCPA, you have the right to fair contract terms, transparent pricing, and timely cancellation. The act applies regardless of whether Todoist is a Nigerian company or operates from abroad; if they offer services to Nigerian consumers, the FCCPA applies.

Furthermore, if you subscribed via the Apple App Store, Apple's cancellation policies also apply. If you subscribed via Google Play, Google's policies apply. These policies are generally more consumer-friendly than direct-billing arrangements and often allow immediate cancellation without penalty.

Your legal position

You have the right to cancel your Todoist subscription at any time. If you are on a monthly plan, you may cancel before your next billing date to avoid being charged again. If you are on an annual plan and cancel mid-term, Todoist's refund policy determines whether you receive a pro-rata refund (refund for unused months). This policy should be stated in Todoist's terms of service. If Todoist refuses to honour your cancellation request or charges you after you cancel, you can escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC), Nigeria's primary consumer enforcement authority.

Yafee advises you to document all cancellation requests-take screenshots of your confirmation emails and the date you cancelled. This evidence is invaluable if a dispute arises.

How to cancel Todoist via direct billing (web)

If you subscribed directly through Todoist's website using a credit card or other payment method, follow these steps to cancel your account.

Step 1: log in to your Todoist account

1. Open your web browser and navigate to todoist.com
2. Click the "Log in" button in the top-right corner
3. Enter your email address and password, then click "Log in"
4. If you have two-factor authentication enabled, complete that step

Step 2: access your account settings

1. Once logged in, click your profile icon or avatar in the top-right corner of the screen
2. From the dropdown menu, select "Settings" or "Preferences"
3. In the left sidebar, locate and click "Billing" or "Subscription"

Step 3: review your current plan

1. You will see your active subscription displayed, showing your plan name (Pro or Business), billing cycle (monthly or annual), and next billing date
2. Note the next billing date; if you cancel before this date, you will not be charged again
3. Check your payment method on file to confirm the card or account being charged

Step 4: initiate cancellation

1. Look for a "Cancel subscription" button or link beneath your active plan details
2. Click this button; Todoist will display a confirmation message asking why you are cancelling
3. Select a reason from the dropdown (optional feedback helps Todoist improve, but you can skip this)
4. Click "Confirm cancellation" or "Yes, cancel my subscription"

Step 5: confirm your cancellation

1. Todoist will send a confirmation email to the address associated with your account within minutes
2. Check your inbox and spam folder for this confirmation email
3. The email will state that your subscription has been cancelled and your account will revert to the free plan at the end of your current billing cycle
4. Retain this email as proof of your cancellation request

How to cancel Todoist via the apple app store

If you subscribed to Todoist through the iOS App Store on your iPhone or iPad, you cancel through Apple's system, not through Todoist directly.

Locate your subscription in the app store

1. Open the Apple App Store on your iPhone or iPad
2. Tap your profile icon (circle) in the top-right corner of the screen
3. Tap "Subscriptions"
4. You will see a list of all active subscriptions tied to your Apple ID
5. Locate and tap "Todoist" from this list

Cancel your Todoist subscription

1. On the Todoist subscription screen, tap "Cancel subscription" or "Edit subscription"
2. If prompted, select "Cancel subscription" from the menu
3. Apple will ask you to confirm cancellation and may offer discounts to retain you; decline these if you are certain you want to cancel
4. Tap "Confirm cancellation"
5. Apple will display a message: "Subscription cancelled"

Verify cancellation and save proof

1. Return to the Subscriptions list; Todoist should no longer appear, or appear with a status showing "Expires [date]"
2. Check your email associated with your Apple ID for a cancellation confirmation from Apple
3. Screenshot this confirmation for your records
4. You will retain access to Todoist's paid features until the end of your current billing cycle

How to cancel Todoist via google play store

If you subscribed to Todoist through Google Play on your Android device, you cancel through Google's system.

Access google play subscriptions

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top-right corner
3. Tap "Manage your Google Account"
4. Swipe to the "Payments and subscriptions" tab
5. Tap "Subscriptions"
6. Locate and tap "Todoist"

Cancel your subscription

1. On the Todoist subscription page, tap "Cancel subscription"
2. Google will prompt you to confirm and may display retention offers; proceed with cancellation if you are certain
3. Tap "Cancel subscription" a final time to confirm
4. Google will display a confirmation message

Confirm cancellation via email

1. Check the email address associated with your Google account for a cancellation confirmation from Google
2. This email will include your cancellation date and your account expiry date (when you lose access to paid features)
3. Screenshot and save this email for your records

What happens after you cancel Todoist

Cancelling your Todoist subscription does not immediately delete your account or data; instead, you transition to the free plan.

Your access and data after cancellation

Once your billing cycle ends, your account reverts to Todoist's free plan. You retain access to your tasks and projects, but lose premium features such as unlimited projects, task templates, labels, and integrations. Your data remains in Todoist unless you choose to export or delete it manually. Yafee recommends exporting your task data before your access expires if you plan to use another tool; most task managers allow you to import data from Todoist in CSV or JSON format.

Exporting your data from Todoist

1. Log in to your Todoist account via the web
2. Click your profile icon and select "Settings"
3. Scroll down and click "Export data" or "Download my data"
4. Todoist will compile a file (usually a backup or CSV) containing your projects, tasks, and metadata
5. Download this file to your computer and store it safely
6. You can now import this data into another task management tool if you wish

Permanently deleting your Todoist account

If you want to delete your account entirely (not just cancel the subscription), you must request this separately. To permanently delete your account, log in to Todoist, navigate to Settings, scroll to the bottom, and click "Delete account". Todoist will ask for confirmation and warn you that this action is irreversible. Once you confirm, your account, all tasks, and all associated data will be permanently erased. This step is optional; cancelling your subscription alone does not delete your account.

Todoist refund policy and eligibility

Whether you receive a refund after cancellation depends on when you cancel and your subscription type.

Monthly plans and refunds

If you are on a monthly plan and cancel before your next billing date, you will not be charged again. However, you will not receive a refund for the month you already paid for. Your access to premium features continues until the end of that month. This is standard practice in the SaaS industry and is typically permitted under the FCCPA, provided Todoist's terms are transparent and you agreed to them before purchase.

Annual plans and refunds

If you are on an annual plan and cancel mid-year, Todoist's standard refund policy does not provide pro-rata refunds-meaning you do not receive money back for unused months. However, Yafee advises you to contact Todoist's support team directly. In some cases, if you cancel within 14 days of purchase or if you can demonstrate that the service was not functioning properly, support may honour a partial or full refund as a goodwill gesture. Document your reason for cancellation and request a refund explicitly; if Todoist denies your request unreasonably, you can escalate to the FCCPC.

App store refunds (iOS)

If you subscribed via the Apple App Store and cancel within 14 days of your purchase, you may be eligible for a refund from Apple. To request this, open the App Store, go to Subscriptions, select Todoist, and tap "Report a Problem". Explain that you wish to cancel and request a refund. Apple reviews refund requests on a case-by-case basis and typically approves requests within two weeks if the subscription is very recent.

Google play refunds (Android)

Google Play offers a similar window: you can request a refund within 48 hours of purchase through Google Play support. After this window, refunds are at Google's discretion and are not guaranteed. To request a refund, open Google Play, go to Subscriptions, select Todoist, and tap "Contact support" to submit your request.

Common mistakes to avoid when cancelling Todoist

Cancellation is straightforward once you know the right path, but a few pitfalls can complicate the process.

Mistake 1: cancelling only in-app without confirming in account settings

Some users delete the Todoist app from their phone, assuming this cancels their subscription. It does not. You must log into your account (via web or through the app's settings) and formally cancel through the subscription management portal. Deleting the app alone will not stop future charges. Verify that your cancellation is confirmed by email before considering the process complete.

Mistake 2: confusing direct billing with app store billing

If you have subscribed through multiple channels, you may have multiple active subscriptions. For example, you might have a Pro plan via direct billing and a separate Pro plan via the App Store. Each subscription must be cancelled separately in its respective portal. Check all three locations-Todoist's website, the Apple App Store, and Google Play-to ensure you have cancelled all active subscriptions.

Mistake 3: cancelling during a billing cycle and assuming immediate refund

Todoist's policy typically does not refund the month you have already paid for when you cancel mid-cycle. Your access continues until the end of that billing period, but money paid is not returned unless you cancel within the refund window (which varies). Budget accordingly and cancel well before you need to stop paying to avoid surprise charges.

Mistake 4: not saving cancellation confirmation

Always screenshot or email yourself a copy of your cancellation confirmation. If Todoist incorrectly charges you after cancellation, you will need proof that you requested cancellation. This evidence is also critical if you need to file a complaint with the FCCPC.

Mistake 5: ignoring refund eligibility windows

If you subscribed via the App Store or Google Play, you have a narrow refund window (14 days for App Store, 48 hours for Google Play). If you think you might want a refund, act quickly. Once this window closes, refunds become discretionary, and you may not receive one even if you cancel immediately.

Timeline and key dates for your cancellation

Understanding the timeline of your cancellation helps you plan your transition to another tool.

What to do if Todoist continues to charge you after cancellation

If your payment method is charged after you cancelled, take action immediately.

Step 1: verify that you actually cancelled

Log into your Todoist account and check your subscription status. If it shows as "Active" or a subscription is still listed, you may not have completed the cancellation process. Return to the relevant portal (web, App Store, or Google Play) and cancel again. If the process fails or displays an error, take a screenshot.

Step 2: contact Todoist support

Email Todoist's support team at [email protected] with your cancellation confirmation email and evidence of the unwanted charge. Explain that you cancelled on [date] and were charged on [date]. Request that the charge be reversed. Todoist typically responds within 24 to 48 hours and will issue a refund if the charge was in error.

Step 3: dispute the charge with your payment provider

If Todoist does not respond or refuses to refund the charge, contact your bank, credit card company, or mobile money provider (if you paid via a service like MTN Mobile Money or Airtel Money). Explain that you cancelled your subscription but were charged after cancellation. Your payment provider can dispute the transaction on your behalf. Provide your cancellation confirmation email as evidence.

Step 4: file a complaint with the FCCPC

If the refund is still not issued and the amount is significant, you can file a formal complaint with the Federal Competition and Consumer Protection Commission. Visit the FCCPC website (fccpc.gov.ng) and complete their online complaint form. Include your cancellation confirmation, evidence of the unwanted charge, and documentation of your attempts to resolve the issue with Todoist and your payment provider. The FCCPC will investigate and may compel Todoist to refund you and pay additional compensation for the inconvenience.

Alternatives to Todoist available in nigeria

If you are cancelling Todoist because you have found a better fit, consider these popular alternatives.

At Yafee, we recommend trialling the free tier of at least two alternatives before you fully commit to cancelling Todoist. Many Nigerian professionals find that Microsoft To Do or Notion meet their needs at a lower cost, especially if they already use those platforms for other work.

Cancellation address and contact details for Todoist

If you need to send a formal cancellation notice by post or email, use the following contact information.

Email support

Send cancellation requests and inquiries to: [email protected]. Include your full name, email address associated with your account, and a clear request to cancel your subscription. Response time is typically 24 to 48 hours.

Registered office address

Doist (the company behind Todoist) is registered in California, United States. However, if you need to send formal written notice, you may address correspondence to their registered agent or customer service address listed on their website at todoist.com/contact. Yafee advises emailing support first, as this is faster and generates an electronic record that can be used as proof if a dispute arises.

Account recovery and locked accounts

If you cannot access your account to cancel (for example, if you have forgotten your password), use Todoist's "Forgot password" link on the login page to reset your credentials. If you cannot access the email associated with your account, contact [email protected] immediately with proof of account ownership (such as receipts showing payments to that account) and request manual assistance with cancellation.

Final cancellation checklist

Use this checklist to ensure you have completed all steps correctly.

• Identify where you subscribed (Todoist website, App Store, or Google Play)
• Log into the appropriate portal and navigate to your subscription or billing settings
• Review your next billing date and current plan details
• Click "Cancel subscription" and follow on-screen prompts
• Receive and save your cancellation confirmation email
• Screenshot your subscription status showing "Cancelled" or expiry date
• Export your Todoist data (tasks and projects) to CSV if you plan to switch tools
• Add the next billing date to your calendar as a reminder to verify no charge occurs
• Monitor your bank or payment method statement for 30 days after cancellation to confirm no future charges
• If charged after cancellation, contact support within 7 days with your confirmation email
• If support does not respond or refuses to refund, file a complaint with the FCCPC within 30 days

Why thousands of nigerian consumers trust yafee for cancellation guidance

Cancelling a digital subscription should not require legal expertise or hours of research. Yet many Nigerian consumers struggle because companies obscure their cancellation processes or impose confusing terms. Yafee has helped thousands of consumers cancel Todoist and other SaaS services with confidence, armed with clear steps, knowledge of their rights under the FCCPA, and proof of cancellation that protects them from unauthorised charges.

We ground every article in Nigeria's consumer protection framework and provide step-by-step guidance tailored to each platform and subscription method. Whether you are cancelling because you found a cheaper tool, want to reduce your monthly expenses, or simply do not use the app anymore, Yafee ensures you understand your legal position and execute your cancellation without error. Our comprehensive approach-covering pricing, rights, refund eligibility, common mistakes, and what happens after cancellation-gives you the confidence that your cancellation will stick and your bank account will stop being charged.

If you are ready to cancel Todoist, follow the platform-specific steps outlined above and keep your confirmation email. If you encounter resistance or unexpected charges, escalate your case to the FCCPC. Yafee remains your trusted resource for understanding consumer rights and executing cancellations across Nigeria's digital services landscape.