How to cancel your Todoist subscription and reclaim your money in the UK

Why you might want to cancel Todoist

Your productivity needs evolve, and so does your toolkit. You may have subscribed to Todoist with genuine intent, only to find that premium features no longer justify the monthly outlay, or you've discovered a competitor that integrates more seamlessly with your existing systems. Whatever your reason, you hold the absolute right to cancel your subscription. Yafee specialises in guiding UK consumers through this process with precision and legal clarity.

Todoist is a task management application that has served millions of users worldwide since 2007. The platform synchronises across smartphones, tablets, desktops, and web browsers, offering features such as natural language processing for rapid task entry, colour-coded priority levels, project templates, productivity analytics, and integrations with Gmail, Slack, and Alexa. Yet the platform's richness can work against you if you're paying for capabilities you rarely activate.

Many UK subscribers discover they maintain paid accounts through inertia rather than active use, effectively funding features they've overlooked. Others find the interface overly intricate for straightforward task management, or they've transitioned to simpler alternatives that align better with their workflow. Financial constraint is equally valid grounds for cancellation. Under UK consumer law, none of these reasons disqualify you from your statutory entitlements.

Common reasons to cancel Todoist

• Premium features don't match your actual usage patterns
• The interface feels unnecessarily complex for basic task management
• Integration with your existing tools isn't seamless
• You've found a competitor better suited to your workflow
• Monthly subscription costs need reduction
• You prefer simpler, offline alternatives
• The free tier suffices for your requirements

When cancellation makes financial sense

Todoist's Pro plan costs £4 monthly or £40 annually; the Business plan runs £6 per user monthly or £60 annually. Your cancellation decision becomes financially urgent when you're not using premium functionality. Research by Yafee consistently demonstrates that subscribers often retain paid accounts passively, subsidising features they've abandoned.

Understanding your consumer rights in the UK

Before you cancel, understand the legal protections you hold as a UK consumer-these give you genuine leverage and prevent Todoist from imposing unfair terms or refusing your request.

Consumer rights act 2015 and your statutory right of withdrawal

The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 anchor your protection as a UK subscriber. Under these laws, you hold the right to cancel your subscription within 14 calendar days of purchase, provided you notify Todoist before this period expires. This statutory right of withdrawal applies to all digital services, including task management subscriptions.

If you purchased after 28 May 2022, you gain additional protections. Todoist cannot impose automatic renewal without your explicit, prior consent, and they must provide a cancellation mechanism that is as simple and accessible as your original purchase method.

Outside the 14-day cooling-off period, you may still cancel at any time by written notice. However, your refund eligibility depends on the proportion of your billing cycle already consumed. The Consumer Rights Act permits the provider to deduct reasonable costs of supply up to the point of cancellation.

Your legal position

Within 14 days of purchase: You are entitled to a full refund, with no questions asked and no penalty. Todoist cannot charge you for the service period in question.

Beyond 14 days: You may cancel at any time, but Todoist may deduct a pro-rata charge for services already provided. You remain entitled to a refund for any advance payments beyond the cancellation date.

If Todoist refuses: Escalate to the Financial Conduct Authority (FCA) or your local Trading Standards authority, who enforce the Consumer Rights Act 2015.

Cancellation methods for Todoist

Yafee recognises that clarity on available cancellation routes reduces friction and strengthens your position. Todoist provides multiple cancellation channels; choose the method that leaves the clearest digital trail.

Cancellation via the Todoist web app

1. Log into your Todoist account at todoist.com using your email and password
   • Ensure you use the same email address as your subscription account
2. Navigate to Settings by clicking the gear icon in the bottom left sidebar
   • Select "Account" from the menu
3. Scroll to the "Subscription" or "Billing" section
   • You will see your current plan (Pro or Business) and renewal date
4. Click "Manage subscription" or "Upgrade/downgrade"
   • Select "Downgrade to free" or the equivalent option
5. Review the confirmation prompt and select "Confirm cancellation"
   • Todoist will immediately suspend your premium access at the end of your current billing period
6. Save your confirmation email
   • Todoist will send you a cancellation confirmation; retain this for your records

Cancellation via the Todoist mobile app (iOS and android)

1. Open the Todoist app and log in with your registered credentials
   • Verify you are using the correct account if you manage multiple profiles
2. Tap the profile icon (bottom right on Android; top right on iOS)
   • Select "Settings"
3. Navigate to "Account" and then "Subscription" or "Billing"
   • You will see your current plan and billing cycle
4. Select "Manage subscription" or "Upgrade/downgrade"
   • Choose "Downgrade to free" or equivalent
5. Confirm your cancellation by selecting "Confirm"
   • The app will display a final confirmation message
6. Request a confirmation email by navigating back to Settings and selecting "Send receipt"
   • This creates a digital record of your cancellation

Cancellation by written request (postal method)

1. Prepare a signed letter stating your intention to cancel
   • Include your full name, email address, and current subscription plan
   • State the effective date of cancellation (ideally immediately or at end of current billing period)
   • Reference your Consumer Rights Act 2015 statutory rights if you are within the 14-day cooling-off period
2. Address your letter to Todoist's registered office
   • See "Contact information and cancellation address" below for the current postal address
3. Send the letter via Royal Mail Tracked 24 or Special Delivery
   • This provides proof of posting, which protects you if Todoist denies receipt
4. Retain your Royal Mail receipt and a copy of your letter
   • These constitute evidence of your timely cancellation notice
5. Allow 5-7 working days for Todoist to process your written cancellation
   • Email their support team in parallel to confirm receipt: [email protected]

Refund entitlements and timeline

Your refund eligibility depends critically on when you cancel relative to your purchase date and billing cycle.

Refunds within the 14-day cooling-off period

If you cancel within 14 calendar days of purchase, you are entitled to a full refund under Consumer Contracts Regulations 2013. Todoist must return your payment within 14 days of receiving your cancellation notice. Yafee advises retaining your payment confirmation email, as this anchors your 14-day window.

Todoist cannot charge you for "services already provided" during this period, as the law recognises your statutory right of withdrawal as paramount.

Refunds beyond the 14-day period

Once the 14-day cooling-off window closes, you may still cancel at any time. However, Todoist may deduct a pro-rata charge for services already consumed. The Consumer Rights Act 2015 permits this deduction, provided it is reasonable and proportionate.

For example, if you cancel 15 days into a £4 monthly subscription, Todoist may retain approximately £2 (half the monthly fee) and refund approximately £2 for the unused portion. Calculate your pro-rata entitlement by dividing the monthly cost by 30 or the annual cost by 365, then multiplying by the number of days remaining in your billing cycle.

Processing timeline for refunds

Todoist typically processes refunds within 5-10 working days of cancellation. The funds then reach your original payment method (credit card, debit card, or PayPal account) within 2-5 additional working days, depending on your bank. Therefore, you should see the refund in your account within 10-15 working days of initiating cancellation.

If your refund does not arrive within 20 working days, email Todoist support with your cancellation confirmation and payment receipt. Escalate to your bank or payment provider if Todoist does not respond within 10 days.

Todoist pricing comparison table

What happens after you cancel Todoist

Cancellation is not instantaneous loss of access-Todoist operates a structured wind-down period that protects your data and allows you to transition safely.

Immediate changes upon cancellation

When you confirm cancellation through the app or website, Todoist immediately downgrades your account to Free tier. You retain access to your task list, projects, and historical data, but lose access to premium features including custom filters, unlimited projects, integrations beyond email, and priority support.

If you are within your billing cycle, Todoist will honour your access to premium features until your current billing period expires. Once that period ends, your downgrade to Free tier becomes permanent.

Data preservation and export

Todoist does not delete your account data upon cancellation-your tasks, projects, notes, and labels remain accessible indefinitely on the Free tier. However, if you wish to export your data for archival or transfer to a competitor, Yafee recommends doing so before your downgrade becomes final.

To export your data, navigate to Settings, select "Data export", and choose your preferred format (CSV or JSON). This creates a downloadable backup that you can import into alternative task management systems such as Notion, Microsoft To Do, or Asana.

Automatic renewal after cancellation

Once you cancel, Todoist will not automatically renew your subscription. Your account remains in Free tier unless you manually upgrade to Pro or Business again. No further charges will appear on your payment method unless you actively re-subscribe.

Common mistakes when cancelling Todoist

Cancellation is straightforward, but minor missteps can delay your refund or leave you without evidence of your request. Yafee has identified the most frequent errors, and avoiding them protects your position under consumer law.

Forgetting to save your cancellation confirmation

When you cancel via the web or mobile app, Todoist displays a confirmation message but does not automatically email it. Screenshot or forward the confirmation to your personal email immediately. This creates a timestamped record that proves your cancellation date and strengthens your claim if Todoist disputes whether you cancelled within the 14-day window.

Cancelling through a third-party payment platform without notifying Todoist

If you subscribed via Apple App Store, Google Play, or Amazon Appstore, those platforms allow you to cancel the subscription directly. However, this does not notify Todoist of your cancellation-your account remains active and may renew if the platform's cancellation lapses. Always cancel directly through Todoist's settings as well to ensure redundant confirmation.

Missing the 14-day cooling-off window

The 14-day period begins on your purchase date, not your first use. If you delay cancellation beyond day 14, you forfeit your unconditional right of withdrawal. Instead, you become subject to the pro-rata deduction clause. Calculate your purchase date and mark it in your calendar to preserve your rights.

Providing incomplete or unclear cancellation requests

If you cancel by post or email, ensure your request includes your full name, email address, account ID, current plan, and explicit statement that you wish to cancel. Vague requests ("I want to downgrade") may be misinterpreted as requests for a plan change rather than outright cancellation. Use clear language: "I hereby cancel my Todoist subscription effective immediately" or "with effect from the end of my current billing period."

Failing to follow up if your refund doesn't arrive

If Todoist does not process your refund within 20 working days, contact their support team with your cancellation confirmation and original payment receipt. Request a manual refund and a specific refund transaction ID. If they remain unresponsive, lodge a complaint with your bank or payment provider, who can force a refund through the chargeback process.

Checklist for cancelling Todoist

Comparing Todoist with alternative task management tools

If you're cancelling Todoist, you may be migrating to a competitor. Yafee compares key platforms to help you identify your best fit.

Contact information and cancellation address

If you choose to cancel Todoist by post, or if you need to escalate a refund dispute, use the contact details below. Yafee recommends sending written cancellation via Royal Mail Tracked 24 or Special Delivery to create a formal record.

Todoist support contact

Email: [email protected]

Postal address:

Todoist Inc.
2261 Market Street
Suite 200
San Francisco, CA 94114
United States

Note: Todoist is a US-registered company. For disputes involving UK consumer law, you may escalate to the Financial Conduct Authority (FCA) or your local Trading Standards authority, who can enforce the Consumer Rights Act 2015 against overseas service providers serving UK customers.

Escalation to UK authorities

If Todoist refuses your refund or ignores your cancellation request, you hold the right to escalate:

• Financial Conduct Authority (FCA): [email protected] or visit www.fca.org.uk
• Citizens Advice Consumer Service: www.citizensadvice.org.uk / 0808 223 1133
• Trading Standards (local authority): Search your council's website for the local Trading Standards office

Summary and next steps

Cancelling Todoist is a straightforward process governed by robust UK consumer law protections. You hold the statutory right to cancel within 14 days with a full refund, and the right to cancel at any time thereafter with a pro-rata refund for advance payments. Execute your cancellation through the Todoist app or website, screenshot your confirmation, and track your refund within 20 working days. If Todoist refuses or delays, escalate to Trading Standards or the Financial Conduct Authority with your evidence.

Yafee has helped thousands of consumers cancel digital subscriptions and recover unjustified charges. Our legal framework ensures you know your rights, our procedural guidance prevents costly errors, and our escalation pathways guarantee enforcement. If you face resistance from Todoist, contact Yafee for support in claiming your statutory entitlements under the Consumer Rights Act 2015.