How to cancel Todoist in the UAE and recover your refund in 2026

Understanding Todoist and when cancellation makes sense

Todoist is a task-management platform that synchronises across web, iOS, and Android devices. It helps you organise projects, set reminders, and collaborate with teammates. Many professionals and teams in the UAE rely on it for daily workflow structure.

You access Todoist through direct web billing at todoist.com, or via the Apple App Store and Google Play Store. The service provides both a free tier and paid Pro plans, which unlock features such as custom labels, project sharing, and advanced filtering capabilities.

However, subscriptions become unnecessary when your workflow shifts, your team migrates to another platform, or you discover the free version suffices for your needs. When that moment arrives, Yafee provides precise guidance on cancelling without losing refunds or missing critical deadlines.

Common reasons to cancel Todoist

You may decide to cancel if you've moved to a simpler task manager, your team has adopted a different collaboration tool, or you realise the free plan covers your actual requirements. Others cancel after discovering they subscribed via the App Store or Google Play when Todoist's web billing offers lower rates. Whatever your reason, cancellation timing directly affects your eligibility for a refund. Yafee helps you navigate this decision with confidence.

Why cancelling through the correct channel matters

Cancelling Todoist through the wrong platform leaves your automatic renewal active. For instance, if you subscribed via Apple's App Store but attempted cancellation on Todoist's website, Apple would continue charging your payment method. This is why Yafee emphasises terminating your subscription exactly where you were billed. The platform where you made your purchase is the platform where you must cancel.

Todoist pricing and billing in the UAE

Here is what you currently pay in the UAE across each billing channel, and how much you may recover through a refund claim.

Notice that annual plans cost substantially more than twelve individual monthly charges. If you paid AED 184.99 or AED 179.99 for a yearly subscription and remain within 30 days of purchase, you qualify for a full refund under UAE consumer law. Yafee recommends reviewing all subscriptions every six months to prevent unnecessary charges.

How to cancel Todoist: step-by-step for each platform

Your cancellation method depends on where you originally subscribed. Follow the procedure for your specific platform to ensure auto-renewal stops immediately.

Cancelling Todoist via web billing (todoist.com)

If you subscribed directly through todoist.com, use this method. It is the fastest route to halt automatic renewal and applies to all web-based payments.

1. Open your browser and visit todoist.com, then log in with your email address and password.
   • Bookmark this page for future reference to your account history and transaction records.
2. Click your avatar (profile picture) located in the top right corner.
   • A dropdown menu appears immediately below your avatar.
3. Select Settings from the dropdown menu.
   • Your full account preferences and subscription options load on the next screen.
4. Navigate to the Subscription section within Settings.
   • You will see your current plan, next billing date, and cancellation options here.
5. Click Cancel plan or Cancel subscription, depending on your interface version.
   • Todoist may ask you to select a reason for cancellation. This step is optional but helps their product team.
6. Confirm your cancellation by clicking the final confirmation button.
   • You receive an immediate on-screen confirmation and an email confirmation to your registered address.
7. Verify that your subscription status now shows as "Cancelled" or "Active until [date]" with no future charges listed.
   • Keep this confirmation screen or email for your records.

Cancelling Todoist via apple app store (iOS)

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through your Apple ID settings. Apple processes the refund directly, not Todoist.

1. Open the App Store app on your iPhone or iPad.
   • Ensure you are logged in with the Apple ID you used to purchase the subscription.
2. Tap the profile icon in the top right corner of the App Store screen.
   • This usually appears as a circle with your initials or photo.
3. Select Subscriptions from the menu that appears.
   • A list of all your active subscriptions displays immediately.
4. Find Todoist in the list and tap it.
   • Your subscription details, renewal date, and billing information appear on screen.
5. Tap Cancel Subscription or similar text.
   • Apple presents a cancellation confirmation screen with your refund eligibility window.
6. Confirm your cancellation by completing the final step presented on screen.
   • Apple sends an immediate confirmation email to your registered Apple ID email address.
7. Return to the Subscriptions screen to verify Todoist no longer appears or shows as cancelled.
   • If your cancellation was recent, Apple displays a refund status or expected refund date.

Cancelling Todoist via google play store (Android)

If you subscribed through the Google Play Store on your Android device, you cancel through Google Play Payments. Google processes all refunds and cancellation requests.

1. Open the Google Play Store app on your Android device.
   • Confirm you are logged in with the Google account associated with the subscription.
2. Tap your profile icon in the top right corner (usually your avatar or initial).
   • A menu expands below your profile icon.
3. Select Payments and subscriptions from the menu.
   • This opens your Google Play billing dashboard.
4. Tap Subscriptions at the top of the screen.
   • A list of all your active subscriptions appears immediately.
5. Tap Todoist in the subscriptions list.
   • Your subscription details, renewal date, and payment method display.
6. Tap Cancel subscription at the bottom of the screen.
   • Google Play shows your cancellation eligibility and next billing date.
7. Follow the prompts to confirm your cancellation.
   • Google immediately sends a confirmation email to your registered Google account email.
8. Verify that Todoist no longer appears under your active subscriptions.
   • If you cancelled within the refund window, Google shows your expected refund date.

Your legal position under UAE consumer law

The UAE Consumer Protection Law (Federal Law No. 24 of 2006) establishes your rights as a consumer of digital services. Yafee grounds all cancellation guidance in this framework.

Under UAE consumer law, you have the right to cancel a subscription within 14 days of purchase if the service does not meet the description provided at the point of sale. For subscriptions billed through the App Store or Google Play, Apple and Google independently honour 30-day refund windows from the date of charge. Direct web subscriptions to todoist.com follow the 14-day statutory period unless Todoist extends this window.

Your legal position is straightforward: you may cancel immediately and request a refund if you initiated the subscription within the applicable window and did not substantially use the service. If Todoist, Apple, or Google refuses a legitimate refund, you may escalate your complaint to the UAE Ministry of Economy's Consumer Protection Department. Yafee recommends preserving all confirmation emails, screenshots of your subscription status, and payment receipts as evidence.

Furthermore, if automatic charges continue after your cancellation confirmation, you have grounds to request a refund for unauthorised charges. Under UAE law, the burden falls on the service provider to cease billing immediately upon cancellation request.

Refunds and what to expect after cancellation

Your refund eligibility depends entirely on how much time has elapsed since your purchase and the platform where you subscribed.

Refund timelines and eligibility

If you subscribed via the App Store, Google Play, or todoist.com within the last 30 days (App Store and Google Play) or 14 days (web billing), you are eligible for a full refund. After these windows close, cancellation stops future charges but does not entitle you to recover past payments. Apple processes App Store refunds within 3 to 5 business days. Google Play typically completes refunds within 2 to 3 business days. Todoist web refunds process within 5 to 7 business days to your original payment method.

What happens to your account after cancellation

Once you cancel your Todoist Pro subscription, your account reverts to the free tier at the end of your billing period. You retain access to all your tasks and projects, but lose access to premium features such as custom labels, project sharing, and advanced search filters. Your data remains in your account indefinitely. You may upgrade back to Pro at any time, and Yafee recommends exporting your task list if you plan to abandon Todoist entirely.

How to request account deletion

Cancelling your subscription differs from deleting your account. Cancellation stops charges; deletion removes your account and data permanently. To request account deletion, log into todoist.com, navigate to Settings, select Account, and scroll to the Account Deletion section. Click Delete Account and confirm your request. Todoist processes account deletion within 30 days and permanently removes all your data.

Common cancellation mistakes to avoid

You are not alone if you have cancelled through the wrong channel or missed a refund window. Yafee has helped thousands of consumers recover lost funds and avoid repeated charges through careful attention to these common errors.

Mistake 1: cancelling through todoist's website when you subscribed via the app store

This is the single most frequent error. If you subscribed via Apple's App Store, cancelling on todoist.com has no effect. Your subscription remains active and Apple continues to charge your payment method. Always cancel through the exact platform where you were billed: App Store subscriptions cancel in Apple ID settings, Google Play subscriptions cancel in Google Play Payments, and web billing cancels on todoist.com.

Mistake 2: forgetting to cancel within the refund window

The 30-day refund window (App Store and Google Play) and 14-day window (web billing) begin on your purchase date, not your activation date. If you subscribed 25 days ago and only now decide to cancel, you have fewer than 5 days remaining. Missing this window means you lose your entire payment. Mark your calendar or set a phone reminder 5 days before your next renewal to review whether you want to keep the subscription.

Mistake 3: assuming cancellation happened automatically

Cancellation requires explicit confirmation. Do not assume that deleting the Todoist app, changing your password, or unsubscribing from Todoist emails stops your charges. You must actively cancel through your payment account settings. Confirm cancellation by logging back in and verifying that your subscription status shows as cancelled.

Mistake 4: not preserving your confirmation details

If a charge appears after you cancelled, you need proof that cancellation occurred. Screenshot your confirmation message, save the confirmation email, and note the date and time of cancellation. Without this evidence, disputing the charge becomes significantly harder.

What to do if Todoist continues charging after cancellation

If your payment method is charged after your confirmed cancellation, take action immediately. First, return to your subscription settings (App Store, Google Play, or todoist.com) and verify that the cancellation actually processed. Sometimes cancellations fail silently. If the cancellation shows as complete but charges continue, contact your payment provider directly. Request a chargeback or dispute for the unauthorised charge. Simultaneously, contact Todoist's support team through their in-app help feature and include screenshots of your cancellation confirmation.

If the charge occurred within 30 days of your original purchase and you qualify for a refund window, request one through your payment provider. Apple, Google, and Todoist generally honour refund requests when accompanied by proof of cancellation. If the company refuses, escalate to the UAE Ministry of Economy's Consumer Protection Department by filing a formal complaint. Yafee recommends submitting this complaint in writing, with all supporting documentation, to ensure a formal record.

Checklist before and after your cancellation

Use this checklist to ensure your cancellation is complete and your data is secured.

How yafee supports your cancellation

Yafee specialises in helping consumers cancel digital subscriptions, recover refunds, and navigate consumer rights across all platforms and jurisdictions. Whether you subscribe to Todoist, productivity software, streaming services, or any recurring billing service, Yafee provides step-by-step guidance grounded in consumer law and payment platform rules.

Our team at Yafee has helped thousands of consumers in the UAE recover refunds, stop unwanted charges, and cancel subscriptions without losing time or money. We understand the frustration of complex cancellation processes and hidden terms. That is why Yafee translates legal frameworks into simple, actionable steps. When you visit Yafee.com, you access current procedures for every major service, real pricing in AED, and your statutory rights under UAE consumer law.

If you encounter difficulties cancelling Todoist or dispute a charge, Yafee provides templates for formal complaints and escalation pathways to the UAE Ministry of Economy. Yafee has helped thousands of consumers cancel services successfully and recover funds they believed lost. Your refund and your peace of mind are what Yafee prioritises.

For more cancellation guides covering other services and detailed information on your consumer rights in the UAE, visit Yafee.com today. Yafee is your trusted partner in every subscription cancellation journey.