How to cancel Todoist and recover your refund in canada

Understanding Todoist and your cancellation options

Todoist is a cross-platform task management service that helps you organize projects, tasks and schedules across multiple devices. The platform offers a free tier alongside two premium subscription options-Pro and Business-each providing features such as unlimited projects, calendar views, task templates and team collaboration tools. Many Canadians integrate Todoist into their daily workflow, but if the app no longer aligns with your productivity needs or budget, you have clear legal pathways to cancel and potentially recover unused charges. At Yafee, we help consumers understand their subscription rights and navigate cancellation procedures with confidence.

Why canadians cancel Todoist

Cancellation reasons vary widely. You might prefer a simpler free alternative that meets your core needs. You may have switched to a competing tool such as Microsoft To Do, TickTick or Asana. Perhaps your subscription cost-whether CAD $10 monthly or CAD $84 annually for Pro-no longer justifies the features you actually use. Whatever your reason, Yafee ensures you cancel cleanly and recover any refund you are entitled to under Canadian consumer protection law.

What this guide covers

This guide walks you through every cancellation method available on the web and mobile platforms, explains what happens to your data and tasks after cancellation, clarifies Todoist's refund policy, and outlines your rights under the Competition Act and provincial consumer protection legislation if the company resists your refund request.

Todoist pricing in canada

Before you cancel, review your current plan and the features you will lose access to upon cancellation.

Your legal right to cancel

Canadian consumer protection law grants you specific rights when cancelling a subscription service.

Your legal position under the competition act

The federal Competition Act requires that businesses clearly disclose subscription terms, pricing and cancellation procedures before you purchase. If Todoist has not provided transparent information about how to cancel or has made the cancellation process deliberately difficult to access, you may have grounds to file a complaint with the Competition Bureau, which enforces consumer protection standards across Canada. Furthermore, the Competition Act prohibits misleading representations about the cost or terms of subscription services, which may strengthen your position if you dispute a charge.

Provincial consumer protection legislation

Your province's consumer protection act provides additional safeguards. In Ontario, for example, the Consumer Protection Act, 2002 requires that subscription services offer a simple mechanism for cancellation that is as easy to use as the method for signing up. If you signed up online, you should be able to cancel online without excessive barriers or delays. Consequently, if Todoist forces you through a lengthy process or requires telephone contact to cancel, you may have a claim for breach of statutory duty. Similar provisions exist in British Columbia, Alberta, Quebec and other provinces.

How to cancel Todoist on the web

If you pay Todoist directly through their website, follow these steps to cancel your subscription immediately.

1. Log in to your Todoist account at todoist.com using your email and password.
   • If you have forgotten your password, click "Forgot password?" on the login screen and follow the recovery process.
2. Click your profile avatar in the top right corner of the screen.
   • This is typically a circular icon displaying your initial or profile photo.
3. Select Settings from the dropdown menu.
   • You may see other options such as "Billing" or "Account"-ensure you select Settings.
4. Navigate to the Subscription tab in the left sidebar.
   • This section displays your current plan, renewal date and billing details.
5. Click Cancel plan or Cancel subscription.
   • Todoist may display a cancellation reason survey-you are not required to complete it to proceed with cancellation.
6. Confirm your cancellation in the popup window.
   • A confirmation message will appear on screen. Screenshot or save this message immediately as proof of cancellation.

After web cancellation

Your subscription will terminate at the end of your current billing period. You retain access to premium features until that date. Todoist will send a confirmation email to your registered address-check this email within 24 hours to verify the cancellation has been processed. If you do not receive confirmation, log back into your account and verify that your subscription status shows "Cancelled" or "Expires on [date]".

How to cancel Todoist on apple and google play

If you subscribed to Todoist through Apple App Store or Google Play Store, you must cancel through the platform where you made your purchase, not through the Todoist app itself.

Cancellation via apple app store

1. Open the Apple App Store on your iPhone, iPad or Mac.
   • On iPhone or iPad, tap the account icon in the bottom right corner.
   • On Mac, click your name or account picture in the top left of the App Store window.
2. Select Subscriptions.
   • You will see a list of all active subscriptions linked to your Apple ID.
3. Locate Todoist in the subscriptions list and tap it.
   • If Todoist does not appear, check that you are logged into the correct Apple ID.
4. Tap Cancel Subscription.
   • Apple will ask you to confirm cancellation. You may be offered a discounted renewal offer-decline if you wish to proceed.
5. Confirm the cancellation request.
   • A confirmation screen will appear showing your cancellation has taken effect. Screenshot this for your records.

Cancellation via google play store

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner of the screen.
2. Select Payments and subscriptions.
   • You will see the Subscriptions section.
3. Tap Subscriptions to view all active subscriptions.
   • Locate Todoist in this list.
4. Tap Todoist and then Cancel subscription.
   • Google Play will prompt you to confirm your decision.
5. Follow the on-screen prompts to finalize your cancellation.
   • A confirmation message will appear. Save this confirmation for your records.

Understanding your data after cancellation

Cancelling your subscription does not automatically delete your account or tasks.

When your subscription expires, your Todoist account reverts to the free tier. Your existing tasks and projects remain in your account for up to 30 days after cancellation, allowing you to export or download your data if needed. After 30 days of account inactivity, Todoist may permanently delete your data-consult their data retention policy for specifics. If you wish to permanently delete your account and all associated data immediately, you can request account deletion through your Settings menu, but this action is irreversible.

Todoist's refund policy

Todoist's stated refund policy allows refunds for annual subscriptions cancelled within 30 days of purchase, provided you have not used the service extensively. Monthly subscriptions are generally not refundable once the billing cycle has begun, unless you cancelled within the first few hours of your renewal or if Todoist has breached its contract with you.

When you qualify for a refund

You are most likely to receive a refund if: you cancelled your annual subscription within 30 days of purchase; you have not downloaded or used premium features; or Todoist failed to deliver the service as described. Refund requests must be submitted in writing to Todoist's support team, ideally with proof of cancellation and your original payment receipt.

How to request a refund

Contact Todoist directly through their support form on todoist.com or by email. In your message, include your account email address, the date you cancelled, your billing period (monthly or annual), the amount charged and your reason for the refund request. If Todoist denies your refund within 14 days, you have the right to escalate your complaint under Canadian consumer protection law-Yafee can guide you through this escalation process.

What to do if Todoist refuses your refund

If Todoist denies your refund claim unjustly, you have legal remedies available under Canadian law.

Your consumer protection remedies

Under the Consumer Protection Act in Ontario, British Columbia and other provinces, you have the right to cancel a subscription without penalty if the company has misrepresented the service, failed to deliver it as promised or made cancellation unreasonably difficult. Consequently, if Todoist has charged you without clear consent or refused to process your cancellation request, you may file a complaint with your provincial consumer protection agency. In Ontario, this is the Ministry of the Attorney General's Consumer Protection Office. In British Columbia, contact the Office of the Registrar of Mortgage Brokers or your local consumer advocacy body. Federal complaints may be directed to the Competition Bureau.

Chargebacks and payment disputes

If you paid by credit card and Todoist refuses to refund an unjust charge, you can dispute the charge directly with your bank or credit card issuer. Contact your financial institution and request a chargeback, providing proof of cancellation, your cancellation request email and any correspondence from Todoist. Your bank will investigate the dispute and may reverse the charge within 30 to 90 days. This action does not require Todoist's cooperation and is a powerful consumer protection tool under Canadian banking regulations.

Common mistakes when cancelling Todoist

Cancelling a subscription is straightforward when you follow the correct procedure-avoid these pitfalls to ensure a clean exit.

Do not assume that uninstalling the Todoist app from your phone cancels your subscription. The app and the subscription are separate-removing the app does nothing to stop future billing. Similarly, do not rely on cancelling your payment method or credit card as a substitute for formally cancelling your subscription through Todoist's settings. While this may eventually stop charges, it does not formally cancel your subscription and can complicate any refund claim. Furthermore, if you cancel via Apple App Store or Google Play but your original subscription was web-based, your cancellation will be ineffective-ensure you cancel through the same platform where you originally subscribed. Finally, do not ignore cancellation confirmation emails. Verify within 24 hours that your cancellation has been processed by logging into your account and checking your subscription status.

Timeline and next steps after cancellation

Understanding what happens after you cancel helps you avoid unexpected charges and manage your transition to a new service.

Immediately after you submit your cancellation request, Todoist will display a confirmation message on screen. Within 24 hours, you will receive a confirmation email at your registered address. Your subscription will remain active until the end of your current billing period-you retain all premium features during this time. At the end of your billing period, your account automatically downgrades to the free tier and billing stops. If your subscription renews before you cancelled (because you forgot your renewal date), contact Todoist's support team within 7 days and request a refund, citing your cancellation request date as evidence. Yafee recommends keeping all cancellation confirmations, emails and screenshots for at least 6 months in case a dispute arises.

Why you might keep Todoist instead

Before you cancel, consider whether Todoist genuinely no longer fits your needs or whether a small adjustment might extend its value to you.

The Pro plan at CAD $10 monthly is competitively priced and includes unlimited projects, calendar views and task automation features that free alternatives often lack. If you manage multiple projects or collaborate with a small team, Todoist's shared projects and team permissions justify the cost. Alternatively, if you are concerned about the annual CAD $84 commitment, switch to monthly billing at CAD $10 and cancel after a single month to test whether Todoist works for you long term. The Business plan at CAD $14 per user monthly is designed for small teams with centralized billing, making it easier to manage subscriptions across your organization. Evaluate whether downgrading to the free tier temporarily might allow you to retain access to your task archive while you assess alternatives.

Contacting Todoist directly

If you encounter difficulty cancelling or need to discuss your subscription, you can reach Todoist's support team and billing department through the following channels.

Support and billing contact details

Todoist does not publicly advertise a mailing address on their Canadian website, but you may submit requests through their web-based support form at todoist.com/support or by email to their general support address. For billing inquiries, select "Billing" as your issue category when submitting a support ticket. Todoist typically responds to support requests within 24 to 48 business hours. If you require a formal written acknowledgment of your cancellation, request a cancellation confirmation letter from their support team and save this correspondence.

Sending a formal cancellation letter

If you prefer to cancel via registered mail, Todoist's corporate registration shows business addresses in both Dover, Delaware and Palo Alto, California. The Dover, Delaware address is Todoist's current registered office and is the preferred mailing address for formal correspondence. Send your cancellation letter via registered mail with acknowledgment of receipt (raccomandata A/R if using international mail) to ensure proof of delivery. Your letter should include your account email address, subscription plan, renewal date, the date of cancellation, the amount charged, and a clear statement that you are formally cancelling your subscription effective immediately. Request a written confirmation of cancellation within 7 days. Keep a copy of your letter and the postal receipt.

Why yafee helps you cancel with confidence

Navigating subscription cancellations can feel overwhelming, especially when you are uncertain about your rights or encounter resistance from the company. At Yafee, we ground every cancellation guide in the legal framework that protects you as a Canadian consumer-the Competition Act, the Consumer Protection Act and provincial contract law. We translate legal language into clear, numbered steps so you know exactly what to do at each stage. We name the specific agencies you can escalate to if a company refuses to refund you or blocks your cancellation. And we maintain up-to-date information on cancellation procedures, refund policies and contact details so you do not waste time on outdated advice.

Whether you are cancelling Todoist because you found a better alternative, your budget has changed or you simply no longer use the service, Yafee has helped thousands of consumers cancel their subscriptions cleanly and recover refunds they are entitled to under Canadian law. Follow the steps in this guide, keep your cancellation confirmation, and contact us if Todoist refuses to honour your cancellation request or disputes your refund claim. Your subscription is your contract-you have the right to end it on your terms.