How to cancel your Todoist subscription and recover your money

What Todoist is and why you might want to cancel

Todoist is a task management platform that helps you organize projects, deadlines and collaborative work across multiple devices. The service appeals to individuals and teams who rely on recurring task features, calendar integrations and third-party connections. However, if Todoist no longer fits your workflow, unexpected charges have frustrated you, or you have found a better alternative, cancelling your subscription is a straightforward process once you understand the right steps.

At Yafee, we recognise that subscription cancellations often feel needlessly complicated. Whether you are downsizing your productivity tools, facing budget constraints or switching to a competitor, we guide you through the cancellation process with clarity and legal precision. Your right to cancel is protected by federal consumer law, and Yafee ensures you know exactly how to exercise it.

Understanding todoist's subscription tiers

Todoist offers three subscription levels: a free Beginner plan, a Pro tier for individual users and a Business tier for teams. Knowing which plan you currently maintain will help you navigate the cancellation dashboard efficiently.

Todoist announced pricing adjustments for late 2025 that may affect your renewal rate. If your subscription renews soon, the cost you see at checkout may differ from your current monthly or annual bill. Review your billing date in your account settings to avoid surprise charges.

Common reasons users cancel Todoist

Across user forums and review platforms, cancellation drivers follow predictable patterns. Some users find the free plan sufficient and want to eliminate unnecessary spending. Others discovered competing tools that match their workflow preferences more closely. A third group cancelled due to unexpected renewal charges, confusion over price increases or frustration with billing responsiveness.

Your reason for cancelling does not affect your right to do so. Todoist's cancellation process respects your decision regardless of timing, circumstance or subscription length.

Your consumer rights as a Todoist subscriber in the united states

Understanding your legal protections before you cancel empowers you to recover money if the company violates the rules.

Federal trade commission act protections and your cancellation rights

The Federal Trade Commission Act (FTC Act), Section 5, prohibits unfair and deceptive practices in commerce. If Todoist failed to clearly disclose billing terms, auto-renewal dates or cancellation procedures, or if the company made cancellation deliberately difficult, you have grounds to dispute charges or file a formal complaint.

Key protections that apply directly to your Todoist subscription:

• Todoist must clearly disclose all material terms including renewal dates, costs and cancellation procedures before you commit to a paid subscription.
• Cancellation must be as simple and straightforward as the sign-up process. You cannot be forced to call, email or wait weeks for approval.
• You have the right to a refund if Todoist violates these rules, even after a trial period ends.
• If Todoist charged you without proper consent or after you attempted to cancel, you can dispute the charge with your credit card issuer or bank.

Your legal position: Under FTC Act Section 5 and the Restore Online Shoppers Confidence Act (ROSCA), you have an unconditional right to cancel an active subscription. Todoist cannot condition cancellation on a reason, survey or minimum notice period beyond what appears in its terms of service.

How to escalate if Todoist refuses to refund you

If you cancel successfully but Todoist continues to charge you, or if the company blocks your cancellation request, you have formal escalation channels.

1. Contact Todoist customer support and request a refund in writing. Document the date and time of your cancellation request and any responses.
   • Send the request to [email protected] with "Refund Request" in the subject line.
   • Include your account email, the disputed charge date and the amount.
   • Ask for written confirmation that your subscription is cancelled and any pending charges will not proceed.
2. File a dispute with your credit card issuer if Todoist does not respond within 14 days.
   • Contact your bank or credit card company and report the unauthorised charge.
   • Provide copies of your cancellation request and any denial from Todoist.
   • Your issuer has up to 60 days to investigate and reverse the charge under the Fair Credit Billing Act.
3. File a complaint with the Federal Trade Commission at reportfraud.ftc.gov if Todoist's practices are deceptive or the company refuses to honour your cancellation.
   • The FTC will investigate and may take action against the company if a pattern of violations exists.
   • This complaint does not directly refund you, but it creates an official record and may trigger enforcement action.

Step-by-step cancellation process for Todoist

Todoist allows you to cancel directly from your account settings in under five minutes regardless of your payment method.

Step 1: log in to your Todoist account

Open your web browser and navigate to https://todoist.com. Enter your email address and password. If you use two-factor authentication, complete the verification step. You must log in from the web version; the mobile app does not provide a direct cancellation option, though you can manage subscription settings there.

Step 2: open account settings and locate the subscription tab

Once logged in, click your avatar or profile icon at the top-left corner of the screen. A dropdown menu will appear. Select "Settings" from the list. The Settings page will load. On the left sidebar, locate and click the "Subscription" tab. This tab displays your current plan, billing cycle and cancellation options.

Step 3: initiate the cancellation

On the Subscription tab, you will see your active plan (Beginner, Pro or Business) along with your renewal date and next billing amount. Below your plan information, locate the "Cancel plan" button and click it. Todoist will display a confirmation window explaining what will happen when you cancel.

Step 4: select your cancellation reason and provide feedback

A popup or form will appear asking you to choose a reason for cancellation from a dropdown menu. Reasons typically include "Too expensive", "Found a better alternative", "Not using it" or "Other". Select the option that best reflects your situation. You may also optionally provide written feedback in the text field. This step is optional; you can leave feedback blank and proceed to confirmation.

Step 5: confirm cancellation

After selecting your reason, click the "Yes, cancel" or "Confirm cancellation" button. Todoist will immediately process your cancellation request. You will receive an on-screen confirmation message stating that your subscription is cancelled effective at the end of your current billing cycle. Additionally, Todoist will send a confirmation email to your registered account email address within minutes.

Step 6: verify cancellation in your account

Return to your Subscription tab and confirm that your plan now shows as cancelled or displays "No active subscription". If you see an active plan listed, the cancellation did not process. Contact Todoist support immediately using the methods outlined in the escalation section above.

What happens after you cancel your Todoist subscription

Cancellation takes effect at the end of your current billing cycle, not immediately, so you retain full access to your paid plan features until that date arrives.

Your access during the cancellation period

After you cancel, you can still use all Pro or Business features until your renewal date passes. For example, if you cancel on March 15 and your renewal date is April 15, you have access to advanced features until April 15. After that date, your account automatically downgrades to the free Beginner plan. You will not lose your tasks or projects; they remain in your account but some features (like custom filters, labels reminders and integrations) become unavailable.

What data you can retrieve before downgrade

Before your access expires, export your task data if you plan to switch to another tool. Log in to Todoist, open Settings, navigate to "Data export" or "Backup" and download your tasks as a CSV or JSON file. This ensures you retain a complete record of your work even after your paid plan ends.

No additional charges after cancellation

Once your subscription is cancelled and your current billing cycle ends, Todoist will not charge you again unless you manually reactivate a paid plan. Your credit card will not be charged on the next renewal date.

How to recover a refund from Todoist

Refund eligibility depends on how recently you were charged and whether you can demonstrate a violation of consumer protection rules.

Refunds within 30 days of your last charge

Todoist does not advertise a formal refund policy, but federal consumer law entitles you to a refund if the company failed to honour clear cancellation instructions or if you were charged after your cancellation request. If you were charged within the last 30 days and you can prove you attempted to cancel, contact Todoist support with documentation of your cancellation request. Many companies process refunds within 5 to 7 business days if you can demonstrate the violation.

Disputing charges with your credit card issuer

If Todoist refuses a refund request, dispute the charge through your credit card company or bank. Call the customer service number on the back of your card and report the charge as unauthorised or fraudulent. Your issuer will investigate within 60 days. Provide copies of your cancellation request, confirmation emails and any written denials from Todoist. Most issuers will reverse the charge if Todoist cannot prove you authorised the transaction after your cancellation date.

Annual or multi-year subscription refunds

If you paid for an annual subscription and cancelled partway through the year, Todoist may offer a pro-rata refund based on the remaining unused months. Explicitly ask Todoist support for this calculation. If the company refuses, escalate to the FTC and your credit card issuer using the process outlined earlier. Yafee has seen consumers successfully recover substantial refunds for annual subscriptions by documenting the cancellation attempt and citing the FTC Act.

Common mistakes to avoid when cancelling Todoist

Cancellation is straightforward, but a few missteps can delay the process or prevent refunds.

Mistake 1: assuming deletion equals cancellation

Deleting the Todoist app from your phone or logging out of your account does not cancel your subscription. Your paid plan remains active and Todoist will charge you on your next renewal date. You must explicitly click "Cancel plan" in account settings to stop all charges.

Mistake 2: not taking a screenshot or photo of your confirmation

After you confirm cancellation, Todoist displays a confirmation message and sends a confirmation email. Screenshot the on-screen message and save the confirmation email in a folder. If a dispute arises later, this proof that you cancelled on a specific date is essential. Without documentation, Todoist can claim it never received a cancellation request.

Mistake 3: cancelling only in the mobile app

The Todoist mobile app allows you to view your subscription but does not provide a full cancellation option. Always cancel from the web version at https://todoist.com. If you only attempted to cancel in the app, log in on desktop immediately and complete the full cancellation process.

Mistake 4: ignoring charges after you believe you cancelled

Some users assume a charge appearing after cancellation is an error and do nothing. If Todoist charges you after your cancellation date, contact support the same day. Delays weaken your position when disputing the charge. Keep all correspondence in writing and never agree to settle for store credit instead of a refund unless that is your preference.

Mistake 5: failing to export your data before the deadline

Once your paid plan expires, you lose access to export features if Todoist has disabled them for free accounts. Export your task data immediately after cancelling, while you still have full access. If you wait until after your plan downgrade, you may be unable to retrieve your complete task list.

Pricing comparison: Todoist vs. alternatives

Before you cancel, compare Todoist to other task management platforms to ensure you are choosing the right solution for your workflow.

If cost is your primary concern, Microsoft To Do offers a robust free plan with full features. If you need advanced team collaboration, Asana or Notion may serve you better. Yafee recommends testing a free alternative for one week before cancelling Todoist permanently. This prevents cancellation regret and ensures your new tool meets your actual workflow needs.

When to keep Todoist instead of cancelling

Cancellation is not always the best choice. Consider whether you can resolve your frustration without ending your subscription.

If you are frustrated with cost

Todoist Pro costs $4 monthly or $48 annually. If you use the tool daily and the cost is the only complaint, calculate your cost per use. For many professionals, $4 per month delivers strong value. If budget is tight, downgrade to the free Beginner plan temporarily and revisit the paid tier when your financial situation improves. You can reactivate a paid subscription at any time without penalty.

If you forgot features existed

Users often underutilise Todoist's advanced features like recurring tasks, custom filters and integrations. Spend 20 minutes reviewing Todoist's official tutorials before cancelling. Features you did not know existed may justify the subscription cost and transform your productivity.

If you cancelled due to a billing error

Contact Todoist support and describe the billing issue in detail. Most companies correct errors quickly once documented. If you receive confirmation of a refund, you can reactivate your subscription without losing data or progress. Yafee has helped many consumers discover that their frustration stemmed from a fixable billing problem rather than a fundamental fit issue with the tool.

Cancellation address and customer support contact

For any issues during or after cancellation, contact Todoist using the official channels below.

• Email support: [email protected] (typical response within 24 to 48 hours)
• Web form: Visit https://todoist.com/help and select "Contact us" to open a support ticket
• Account settings: Log in at https://todoist.com/app, navigate to Settings > Subscription for your current plan and renewal date
• Refund disputes: Reference your cancellation confirmation email and provide the exact date and amount of any disputed charges

If Todoist does not respond to support requests within 14 days, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. The FTC investigates deceptive billing practices and has authority to compel refunds and policy changes.

Final steps and summary

Cancelling your Todoist subscription protects your financial interests and prevents unwanted auto-renewals. Follow the six-step process outlined above: log in, open settings, click cancel, provide feedback, confirm and verify. Document your cancellation with a screenshot, monitor your next billing date and dispute any unauthorised charges immediately.

Your right to cancel is protected under the Federal Trade Commission Act. Todoist cannot require you to provide a reason, wait a minimum notice period or justify your decision. If the company refuses to honour your cancellation or continues billing you after cancellation, escalate to your credit card issuer and the FTC without hesitation.

Yafee has helped thousands of consumers navigate subscription cancellations and recover refunds by ensuring they understand their legal rights and follow the correct procedural steps. Whether you are cancelling due to cost, dissatisfaction or a switch to another tool, Yafee provides the legal framework and practical guidance you need. Visit Yafee.com to explore cancellation guides for hundreds of other services and learn how to protect yourself from recurring charges you did not authorise.