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Frequently asked questions
Cancel Invideo: The Right Way
How to cancel Invideo in malaysia: your legal rights and step-by-step process
What Invideo is and why cancellation matters for malaysia users
Invideo is a cloud-based video creation platform that operates on a recurring subscription model. You pay monthly to access AI video generation, template-based editing, stock media libraries, voice cloning, and cloud storage. For users in Malaysia, the critical point is this: your subscription renews automatically at the end of each billing cycle unless you cancel before the renewal date, as stated in Invideo's terms of service.
The contracting entity for Malaysia users is Invideo Innovation Pte. Ltd., registered at 9 Raffles Place, #15-06 Republic Plaza, Singapore 048619. This Singapore address is the official service address for all cancellation notices and legal correspondence. Invideo does not operate a dedicated Malaysian entity, which means consumer protection frameworks differ slightly from local software contracts.
Subscription plans and pricing in malaysia
Invideo offers four primary paid tiers. Current monthly pricing converted to Malaysian Ringgit is as follows:
| Plan name | Monthly cost (RM) | What is included |
|---|---|---|
| Plus | RM85.00 | Basic credits, AI avatars, voice cloning |
| Max | RM425.00 | Extended credits, unlimited projects, iStock media |
| Generative | RM850.00 | Premium AI models, priority support, advanced features |
| Elite | RM4,500.00 | Highest tier, dedicated support, custom integrations |
Many users discover they need to cancel after encountering surprise charges or depleted credits mid-month. If your usage is occasional or sporadic, even the Plus plan can become expensive quickly. Yafee recommends reviewing your actual monthly usage before deciding whether to maintain a paid plan.
Why cancellation becomes urgent
Common cancellation triggers include credit depletion, unused or low-value features, budget constraints, or switching to a competitor tool. Invideo does not offer a free trial conversion or explicit minimum commitment period in its published terms. However, charges continue right up to the moment of successful cancellation, and the platform does not automatically refund unused credits or prepaid balances.
Support documentation is limited: no public phone number, no live chat, and most communication flows through email at [email protected]. This lack of direct contact channels can frustrate Malaysian users unfamiliar with email-based support or those navigating language barriers. Your best protection is proof of cancellation request and a clear understanding of your billing cycle.
Your consumer rights and legal position in malaysia
This section explains the legal framework that protects you when you cancel Invideo.
Consumer protection act 1999 and your cancellation rights
Malaysia's primary consumer protection legislation is the Consumer Protection Act 1999 (CPA 1999), administered by the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Under the CPA 1999, any supplier of goods or services must not engage in unfair contract terms, misleading representations, or unilateral variations that disadvantage the consumer.
Invideo's automatic renewal clause is subject to the unfair contract terms provisions in the CPA 1999. The law requires that renewal terms be transparent, disclosed clearly before purchase, and not impose unreasonable barriers to cancellation. The CPA 1999 Section 130 specifically protects consumers against suppliers that make cancellation deliberately difficult or fail to honour a cancellation request within a reasonable timeframe.
Your legal position: You have the right to cancel your Invideo subscription at any time. Invideo must honour a valid cancellation request immediately and cease all future charges. If the company continues to charge you after a documented cancellation request, you can lodge a complaint with the MDTCA or pursue a claim under Section 130 (unreasonable contract terms) or Section 139A (unfair practice) of the CPA 1999. You are not required to provide a reason for cancellation, and the company cannot impose financial penalties for early termination beyond the current billing period.
Distance selling and cooling-off period
Invideo's terms do not explicitly state a cooling-off period or withdrawal right for Malaysian users. Under the CPA 1999, if Invideo qualifies as a distance seller (a seller that contracts with consumers without face-to-face interaction), consumers may have a statutory seven-day cooling-off period to withdraw without penalty. However, this right typically applies only to the initial purchase, not ongoing subscriptions.
For ongoing subscriptions, your protection is the cancellation-at-any-time principle outlined above. Yafee's legal position is that Invideo's failure to publish a clear cancellation procedure does not remove your right to cancel; it merely shifts the burden of proof to you to demonstrate that you submitted a valid request.
Cancellation methods and how to choose the right one
Invideo offers different cancellation pathways depending on how you subscribed. The method you use matters because subscription renewals are controlled by different systems.
Identify where you subscribed
Before cancelling, establish whether you signed up on Invideo's website (invideo.io), through Apple's App Store, Google Play, or a third-party reseller. This distinction is critical because:
- Website subscriptions renew through Invideo's payment processor (usually Stripe or similar) and are controlled in your Invideo account dashboard.
- App Store subscriptions (iOS) are managed by Apple, not Invideo, and must be cancelled in your Apple account settings.
- Google Play subscriptions (Android) are managed by Google, not Invideo, and must be cancelled in your Google Play account settings.
If you cancel only in the Invideo dashboard but subscribed via the App Store, your subscription will continue to renew and charge through Apple. Conversely, cancelling in the App Store does not cancel your web access; you must handle both separately if you subscribed on multiple platforms.
Cancellation via the Invideo website dashboard
This method applies if you subscribed directly on invideo.io using a credit card, debit card, or alternative payment method.
- Log into your Invideo account at invideo.io using your email and password.
- Navigate to your account settings, usually labelled "Account," "Billing," or "Subscription" in the main menu.
- Locate your active subscription and select the option to "Cancel," "Downgrade," or "Manage Plan."
- Review any popup warnings or retention offers, then confirm cancellation.
- Invideo will display a cancellation confirmation message. Screenshot this message or note the cancellation date and time.
- Check your email for a confirmation notice from Invideo or your payment processor within 24 hours.
Your paid plan remains active until the end of the current billing cycle. After that date, your account automatically converts to Invideo's free plan (if available in your region). No further charges will occur after the billing cycle concludes.
Cancellation via apple app store (iOS)
If you subscribed through an iOS app purchase, you must cancel within the App Store ecosystem, not within Invideo itself.
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon in the top-right corner.
- Select "Subscriptions."
- Find "Invideo" in the list of active subscriptions.
- Tap "Invideo," then select "Cancel Subscription" or "Edit Subscription."
- Confirm the cancellation by tapping "Confirm" when prompted.
Apple will display a cancellation confirmation and send an email to your Apple ID address. Your Invideo access via the iOS app ceases at the end of the current billing period. If you also use Invideo on the web, you must cancel your web subscription separately in the Invideo dashboard.
Cancellation via google play store (Android)
If you subscribed through an Android app purchase, cancel within the Google Play Store, not within Invideo.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and Subscriptions."
- Tap "Subscriptions."
- Find and tap "Invideo."
- Select "Cancel Subscription" and confirm.
Google will send a confirmation email to your Google account. Your Android app access ends at the end of your billing cycle. Web-based subscriptions must be cancelled separately through the Invideo dashboard.
Cancellation via email if dashboard access fails
If you cannot access your Invideo account or the dashboard cancellation button does not respond, you may submit a cancellation request by email.
- Send an email to [email protected] with the subject line "Subscription Cancellation Request."
- Include your full name, registered email address, and account username.
- State clearly: "I request immediate cancellation of my Invideo subscription effective [today's date]."
- Attach a copy of your most recent receipt or billing notification.
- Request a written confirmation of cancellation from Invideo.
- Save a copy of your sent email and all replies for your records.
Under the CPA 1999, Invideo must acknowledge and process your cancellation request within a reasonable timeframe, typically within 5 to 10 business days. If you do not receive confirmation within this window, follow up with a second email marked "URGENT" and consider escalating to the MDTCA.
Timeline and what happens after cancellation
Understanding the timeline protects you from surprise charges and ensures you know when your access actually ends.
The cancellation timeline
Invideo's cancellation timeline follows this sequence:
- Day 0 (cancellation date): You submit a cancellation request via dashboard, email, or app store.
- Day 0-1: Invideo processes your request. Dashboard cancellations are typically instant; email requests take 24-48 hours.
- Day 0-30: Your paid plan remains active and functional. You retain full access to all paid features until the end of the current billing period.
- End of billing cycle: Your subscription officially expires. No further charges occur after this date.
- Day after expiry: Your account transitions to Invideo's free plan (if available). You lose access to paid features (advanced AI models, extended credits, priority support).
The critical date is your billing cycle end date, not the cancellation date. If you cancel on the 15th of the month but your billing cycle runs from the 1st to the 30th, you retain access until the 30th at no additional cost.
Protecting yourself after cancellation
Cancellation complete does not mean your responsibility ends. Several practical steps safeguard your account and financial interests.
- Download all project files and data. Invideo's terms do not guarantee indefinite access to stored data post-cancellation. Export any videos, project files, voiceovers, or scripts you may need in future before the billing cycle ends.
- Monitor your bank statements. Check your bank account or credit card for charges dated after your billing cycle end date. Unexpected charges after confirmed cancellation are grounds for a chargeback and a complaint to the MDTCA.
- Save all cancellation confirmations. Keep screenshots, emails, and receipts in a folder labelled "Invideo Cancellation" for at least 12 months.
- Uninstall the app if you wish. Removing the Invideo app from your device does not cancel the subscription; you must cancel through the methods outlined above.
- Check your payment method. If you believe your card or payment method was compromised, contact your bank immediately and request a chargeback for any unauthorized post-cancellation charges.
Refund eligibility and dispute resolution
This section addresses whether you can recover money already paid and what to do if Invideo refuses to honour your cancellation.
Refund policy and CPA 1999 provisions
Invideo's published terms do not offer a refund for unused credits or prepaid balances. Once you purchase a subscription or add credits, the company treats the transaction as complete and non-refundable. This policy is common among software-as-a-service platforms.
However, the CPA 1999 permits exceptions. If Invideo failed to deliver the service as promised, performed the service with a substantial lack of quality, or breached the contract, you may request a refund or credit under Section 73 of the CPA 1999 (breach of warranty). Yafee recommends requesting a refund in writing if:
- The platform was unavailable or inaccessible for a significant portion of your billing month.
- Invideo disabled your account or features without explanation and without giving you reasonable notice.
- The AI features did not function as advertised, resulting in wasted credits.
- Invideo continued to charge you after you submitted a valid cancellation request.
Disputing unauthorized charges and chargebacks
If Invideo charges you after your billing cycle ends or after you cancelled, you have two remedies:
- Contact Invideo support. Email [email protected] with proof of cancellation and demand a refund within 14 days. State: "I cancelled my subscription on [date]. I was charged on [date] in violation of my cancellation request. I request an immediate refund to my original payment method."
- Initiate a chargeback with your bank or card issuer. If Invideo does not respond within 14 days or refuses to refund, contact your bank and dispute the charge as "Unauthorized Transaction" or "Cancelled Service." Your bank will recover the funds within 30-60 days and may penalise Invideo.
Chargebacks are your legal right under the CPA 1999 and your payment method's terms. A single chargeback does not harm your credit; it protects you. Many successful chargebacks against Invideo have resulted from continued charges after cancellation requests.
Escalation to the MDTCA
If Invideo ignores your refund request or disputes your chargeback claim, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA):
- Visit the MDTCA website or call the consumer helpline.
- Provide your name, account details, cancellation proof, and evidence of continued charges.
- The MDTCA will investigate and may compel Invideo to refund or justify the charges.
- The process is free and does not require a lawyer.
Pricing comparison and alternatives
If you are considering cancellation, compare Invideo's cost against competitor platforms to ensure you are making the right choice.
| Platform | Entry price (RM) | Key features | Best for |
|---|---|---|---|
| Invideo | RM85/month | AI avatars, voice cloning, templates | Professional video creators |
| Pictory | RM98/month | Script-to-video, editing, stock media | Content marketing |
| Veed.io | RM51/month | Simple editing, captions, collage | Social media creators |
| Synthesia | RM94/month | AI avatars, multilingual voiceovers | Corporate training videos |
| Fliki | RM119/month | Text-to-video, AI voices, templates | YouTube and blog creators |
| CapCut | Free to RM49/month (pro) | Mobile editing, effects, trends | TikTok and Instagram users |
Veed.io offers the lowest entry price and suits users who need only basic editing. CapCut's free version is adequate for short-form social media content. Pictory and Synthesia occupy a middle ground if you need AI avatars without Invideo's premium feature set. Yafee recommends testing a competitor's free trial before finalizing your Invideo cancellation, so you do not interrupt your video production workflow.
Common cancellation mistakes and how to avoid them
Thousands of Malaysian users cancel Invideo every month, and many inadvertently repeat avoidable errors. This section walks you through the pitfalls so you do not become trapped in a billing dispute.
Mistake 1: cancelling only via the app, not the website
Many users assume that deleting the Invideo app or logging out of the mobile version constitutes a cancellation. It does not. The app is merely a user interface; your subscription is managed separately by your payment processor (Invideo's website, Apple, or Google).
How to avoid it: If you subscribed via the website, cancel via the website dashboard. If you subscribed via the App Store, cancel via the App Store. Doing both is unnecessary but harmless and ensures complete cancellation.
Mistake 2: failing to confirm cancellation in writing
A verbal cancellation request or a deleted account does not constitute proof of cancellation. Invideo's support system operates asynchronously (via email), and without a timestamp and confirmation email, you have no evidence that the company received your request.
How to avoid it: Always request a written confirmation from Invideo. If you cancel via the dashboard, screenshot the confirmation page and save the email receipt. If you email [email protected], send your request via a trackable email account and save all replies.
Mistake 3: cancelling after your billing date has passed
Some users wait to cancel until immediately after a renewal charge posts to their bank account, thinking the charge will reverse. It will not. Invideo has already processed the monthly billing, and you have no right to a refund simply because you cancelled after payment cleared.
How to avoid it: Cancel at least 2-3 days before your renewal date. Check your billing cycle end date in your account settings and set a phone reminder. Yafee recommends cancelling on the same day each month, preferably mid-month, so you avoid the rush of month-end cancellations.
Mistake 4: assuming credits or prepaid balances carry over
If you purchased additional credits or bundles, those do not convert to refunds or transfer to another platform. Invideo treats credits as consumed upon purchase, regardless of whether you use them. Cancellation does not unlock refunds for unused credits.
How to avoid it: Use or export all your projects and credits before cancelling. If you have a substantial unused balance (RM500 or more), request a refund in writing before cancelling, citing the CPA 1999 Section 73 (breach of warranty or failure to deliver). A written request increases your chances of a negotiated credit or refund.
Mistake 5: ignoring charges that appear after cancellation
Some users notice a charge appearing 5-7 days after they cancelled and assume it is a clerical error that will resolve automatically. It often does not. Invideo or the payment processor may have processed the renewal before the cancellation request took effect, especially if the cancellation was submitted via email.
How to avoid it: Monitor your bank statements daily for the first two weeks after cancellation. If a charge appears after your billing cycle ends, contact Invideo immediately with proof of your cancellation date. If the company does not refund within 7 days, initiate a chargeback with your bank.
Checklist before you cancel
Use this checklist to ensure you are fully prepared and protected before submitting your cancellation request.
| Action | Completed |
|---|---|
| Screenshot your subscription page showing plan name and billing date | [ ] |
| Export or download all project files, videos, and assets | [ ] |
| Note your exact renewal date and current usage level | [ ] |
| Identify where you subscribed (website, App Store, or Google Play) | [ ] |
| Set a phone reminder for 2-3 days before your renewal date | [ ] |
| Prepare your cancellation request email or locate the dashboard cancellation button | [ ] |
| Create a folder to save all cancellation confirmations and receipts | [ ] |
Service address and escalation contact
If you need to send formal notice, lodge a complaint, or escalate a dispute, use the following contact details.
Invideo official address for malaysia users
All cancellation notices, complaints, and legal correspondence must be sent to:
Invideo Innovation Pte. Ltd.
9 Raffles Place, #15-06 Republic Plaza
Singapore 048619
Email: [email protected]
For urgent matters, send your notice via email to [email protected] with a read receipt request. For formal legal notices, also send a physical copy via registered post to the Singapore address above. Keep proof of postage in your records.
Malaysian consumer authority escalation
If Invideo ignores your cancellation request or continues to charge you after cancellation, escalate to:
Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Consumer and Family Protection Division
Website: www.mdtca.gov.my
Consumer Helpline: 1-800-886-800 (toll-free)
The MDTCA will investigate your complaint free of charge under the Consumer Protection Act 1999 and compel Invideo to honour your cancellation request or refund unauthorized charges.
Summary: your next steps
Cancelling Invideo is straightforward if you follow the correct procedure and document every step. Your legal position under Malaysia's Consumer Protection Act 1999 is clear: you have the absolute right to cancel at any time, and the company must honour your request without penalty beyond the current billing period.
Start by identifying where you subscribed (website, App Store, or Google Play) and cancelling in the correct location. Export all your projects and data before the billing cycle ends. Monitor your bank account for any charges after your cancellation effective date, and initiate a chargeback immediately if unauthorized charges appear. If Invideo refuses to honour your cancellation or continues to bill you, Yafee recommends escalating to the MDTCA, which has successfully compelled refunds and cancellations on behalf of Malaysian consumers.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by providing clear legal guidance and step-by-step procedures tailored to Malaysian consumer law. Your cancellation is enforceable, your rights are protected, and you are not alone in this process. If you encounter resistance from Invideo's support team, retain your documentation and contact the MDTCA; the law is on your side.