Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Invoice Home, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Invoice Home in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Invoice Home
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Invoice Home subscription with zero hassle
1
Fill in the form
Give us your details and those of your Invoice Home subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Invoice Home. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Invoice Home refuses your cancellation.
Frequently asked questions
Cancel Invoice Home: The Right Way
How to cancel Invoice Home in malaysia: protect your rights and stop unwanted charges
What is Invoice Home and why malaysians are signing up
Invoice Home is a cloud-based invoicing platform designed for freelancers, small business owners, and side hustlers who need fast, templated invoicing without purchasing full accounting software. The service focuses on self-service account management and billing, with its published terms available at invoicehome.com/terms.
If you feel frustrated because the cancellation process is unclear or you worry about phantom charges after you stop using the service, that concern is entirely valid. Public review sites document repeated user complaints about unexpected billing, hidden subscription cancellation buttons, and ambiguous data retention policies. Understanding the product model and your legal position before you take action protects you from costly mistakes.
The core features and how the free plan limits you
Invoice Home offers an Unlimited Invoicing plan at USD 5.00 per month, which converts to approximately RM 22.50 based on current exchange rates. This paid tier includes unlimited invoice generation, unlimited email sends, unlimited customer records, and unlimited document storage. The free plan, by contrast, caps your invoice generation at USD 1,000 in value across any rolling 30-day period.
This distinction matters because many Malaysian users believe they are purchasing invoice templates only, when in fact they are paying for ongoing usage capacity. Common complaints from Malaysian microbusinesses include limited free-plan invoices, restricted payment gateway integrations, no built-in accounting reconciliation, and minimal workflow automation, which can make RM 22.50 monthly feel like poor value if you generate fewer than five invoices per month.
How Invoice Home operates in malaysia and what this means for you
Invoice Home does not maintain a Malaysia-specific office, local telephone support line, or published Malaysian cancellation address. Pricing appears in US dollars with no local FPX or bank transfer option, so Malaysian subscribers should expect cross-border credit card or debit card billing through a US payment processor.
The verified support infrastructure includes email contact only ([email protected]) with no confirmed live chat, no phone support, and no published support hours. This means your cancellation request travels across borders and may face processing delays if disputes arise. If you require more locally responsive invoicing support after cancellation, alternatives such as Bukku, JomeInvoice, and Fillout may offer faster resolution for LHDN e-invoicing or simplified invoice generation workflows.
Your consumer rights under malaysian law
Your legal protection when cancelling Invoice Home sits within the Consumer Protection Act 1999 (Act 599), which governs all distance contracts, including digital services sold to Malaysian residents. This framework gives you specific rights regardless of where Invoice Home's servers or billing office operates.
Distance selling and the right to cancel within 10 calendar days
Under section 51 of the Consumer Protection Act 1999, you hold the right to cancel any distance contract (including software subscriptions purchased online) within 10 calendar days of the supply date without penalty or reason. This cooling-off period applies even if you have already used the service. The 10-day window begins from the date Invoice Home confirms your subscription, not the date you first log in.
Distance selling rules specifically protect you because you did not sign a physical document in person and have no face-to-face verification of the terms. Invoice Home must honour your cancellation notice if you submit it within this 10-day window, and the company must return your money within 14 days of receiving your cancellation.
Unfair contract terms and the ban on misleading or incomplete information
Section 139A of the Consumer Protection Act 1999 makes any contract term "unfair" if it creates a significant imbalance in the parties' rights and obligations, and if it would not be binding if it were transparent and prominent. If Invoice Home's Terms of Service hide the cancellation button, obscure the billing date, or include automatic renewal without clear, separate consent, these terms breach Malaysian consumer law and are unenforceable.
Furthermore, section 140 prohibits misleading or incomplete information about the contract's main characteristics, including the price, duration, cancellation method, and refund policy. If the service website does not clearly state the monthly renewal date, the refund timeline, or how to cancel, you can report the breach to the Federation of Malaysian Consumers Associations (FMCA) or lodge a complaint with the Ministry of Domestic Trade and Cost of Living.
Your legal position in practice
Your legal position: You may cancel Invoice Home at any time and demand a refund within 10 calendar days of purchase under the cooling-off right. After 10 days, you may still cancel, but Invoice Home may charge you a pro-rata fee for the period you used the service. If the company refuses to refund or continues charging after cancellation, you hold the right to escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL) Consumer Affairs Bureau (1800-88-5959) or file a complaint with the FMCA. Yafee helps thousands of consumers understand these rights and enforce them when service providers breach Malaysian law.
The pricing structure you need to understand before you cancel
Knowing Invoice Home's exact billing model prevents surprise charges after you cancel.
| Plan tier | Monthly cost (USD) | Monthly cost (MYR) | Key features | Best for |
|---|---|---|---|---|
| Free | Free | Free | Up to RM 4,500 invoice value per 30 days; basic templates; no email sends | Very occasional invoicing |
| Unlimited (paid) | USD 5.00 | RM 22.50 | Unlimited invoices, unlimited emails, unlimited customers, payment gateway access | Active freelancers and SMEs |
| Annual prepay | USD 50.00 | RM 225.00 | Same as unlimited, paid upfront | Budget-conscious annual subscribers |
Most Malaysian users subscribe to the Unlimited plan on a month-to-month basis. Your card is charged on the same calendar date each month (for example, the 15th if you started on the 15th). If you cancel mid-month, Invoice Home typically processes the cancellation on your next billing date rather than immediately, meaning you may receive one final charge. This is why confirming the exact billing date before you cancel is critical.
Step-by-step guide to cancel Invoice Home without getting charged again
Follow this exact sequence to cancel safely and preserve your proof of cancellation.
Step 1: gather and save your evidence before you cancel
Before you touch the cancel button, collect screenshots and backups that protect you if a dispute arises later. Invoice Home's published terms do not explicitly guarantee data access after cancellation, so assume your invoices, customer lists, and transaction history may become inaccessible once you cancel.
- Log into your Invoice Home account and navigate to the account dashboard.
- Take a full-page screenshot showing your subscription status, plan name, and next billing date.
- Note the last four digits of the payment card on file.
- Record today's date and time in your device's native clock app for reference.
- Export and download all critical business data.
- Download each invoice as a PDF or export your invoice list as CSV if the option exists.
- Save your complete customer contact list.
- Export any payment records or transaction history for tax or accounting purposes.
- Confirm your subscription method by reviewing your email account.
- Search your inbox for the most recent Invoice Home confirmation email and forward it to yourself as backup.
- Check whether you subscribed directly via the website, the Apple App Store, or Google Play Store, as the cancellation method differs.
Step 2: cancel through the Invoice Home website account
If you subscribed directly on invoicehome.com (not through an app store), the official cancellation route runs through your account settings.
- Open your web browser and navigate to invoicehome.com.
- Log in using your registered email and password.
- If you have two-factor authentication enabled, complete the security prompt.
- Locate the Account Settings or Subscription menu.
- Look for a gear icon, "Settings", "Account", or "Billing" link, typically in the top-right corner or left sidebar.
- If the page layout differs from this description, use your browser's Find function (Ctrl+F or Cmd+F) to search for the word "cancel" or "subscription".
- Select the Cancel Subscription option.
- Click the button or link labeled "Cancel Subscription", "Delete Account", or "Downgrade to Free".
- Read any warning message that appears; Invoice Home may ask you to confirm your choice or offer a discount to keep your account.
- Complete the confirmation and follow the final on-screen prompts.
- Select your reason for cancelling if prompted (this helps Yafee and other consumer advocacy sites track service quality issues).
- Click the final "Confirm Cancellation" or "Yes, Cancel My Subscription" button.
- Wait for the page to load fully; do not close your browser tab until you see a success message.
- Capture proof of cancellation immediately.
- Take a screenshot of the confirmation message showing the cancellation date and time.
- Save this image to your device with a clear filename such as "InvoiceHome_Cancellation_Proof_2024-01-15.png".
- Email this screenshot to yourself for a timestamped backup.
Step 3: cancel through the apple app store (if you subscribed via iPhone or iPad)
If you purchased your Invoice Home subscription through the App Store, you must cancel through Apple's billing system, not through Invoice Home's website.
- Open the Apple App Store app on your iPhone or iPad.
- Tap the profile icon in the top-right corner of the App Store tab.
- Select "Subscriptions" from the menu.
- Find Invoice Home in your active subscriptions list.
- Look for the entry labeled "Invoice Home" and tap it.
- If you have multiple subscriptions, scroll to find it.
- Select "Cancel Subscription" or "Edit Subscription".
- Tap the "Cancel" or "Edit" button next to the Invoice Home entry.
- Apple will show you the renewal date and ask you to confirm the cancellation.
- Confirm your cancellation through Apple's prompt.
- Select "Confirm" when Apple asks whether you want to cancel.
- The subscription stops at the end of your current billing cycle, not immediately.
- Take a screenshot of the cancellation confirmation on your Apple device.
- This serves as your proof that Apple has processed your cancellation request.
Step 4: cancel through google play store (if you subscribed via android)
If you activated Invoice Home through the Google Play Store on an Android device, cancellation occurs in Google Play, not on Invoice Home's website.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner.
- Select "Manage subscriptions" or "Subscriptions" from the menu.
- Locate Invoice Home in your subscription list.
- Scroll through your active subscriptions until you find the Invoice Home entry.
- Tap it to open the subscription details page.
- Select the "Cancel subscription" button.
- Google Play will display your subscription status and the next renewal date.
- Tap "Cancel subscription" and then confirm your choice on the pop-up screen.
- Confirm the cancellation when Google prompts you.
- Select "Yes, cancel subscription" or the equivalent confirmation button.
- Your access stops at the end of your current billing period.
- Capture a screenshot of the cancellation confirmation on your Android device.
- Save this as your proof of cancellation request.
Step 5: send a cancellation email if the online method fails or is unclear
If you cannot locate the cancel button on the website, or if the button does not respond, send a written cancellation request to Invoice Home's support team. This creates a dated, documented record of your cancellation intent.
- Compose a new email to [email protected].
- Use your device's standard email client or webmail service (Gmail, Outlook, Yahoo, etc.).
- Use the same email address registered with your Invoice Home account.
- Write a clear cancellation notice in the email body.
- Subject line: "Cancellation Request for Invoice Home Account [Your Email Address]"
- Body: "I request immediate cancellation of my Invoice Home subscription effective today [insert date]. My account email is [your registered email]. Please confirm receipt of this cancellation request within 24 hours. Do not process any further charges to my payment method."
- Attach screenshots of your account status as supporting evidence.
- Include the dashboard screenshot showing your current plan and billing date.
- Attach any previous confirmation emails from Invoice Home.
- Send the email and save a copy to your Sent folder or cloud storage.
- Do not delete the email thread after sending.
- Set a phone reminder to check your inbox for a confirmation reply within 48 hours.
- If Invoice Home does not reply within 48 hours, send a second email marked "URGENT: Follow-Up Cancellation Request" to the same address.
- Reference your first email date in this follow-up.
- Inform the support team that you are documenting this exchange for potential consumer protection escalation.
What happens immediately after you cancel Invoice Home
Cancellation does not always mean instant account deletion or immediate loss of access, so know exactly what to expect in the days and weeks after you press cancel. Your understanding now prevents panic if you still see Invoice Home features available or if you receive a final billing notification.
Access and data retention after cancellation
Invoice Home's published terms do not explicitly state whether your invoices, customer records, and files remain accessible after cancellation. In practice, most SaaS platforms disable new feature access (such as sending invoices or creating new documents) but leave archived data viewable for 30 to 90 days. Do not assume your data persists indefinitely; download everything you need before you cancel.
If you cancelled on the website but are still able to log in and view invoices, this is normal behaviour. Invoice Home may retain your account in a read-only state until your subscription formally ends on the next billing date. This does not mean your cancellation failed.
Final billing and refund timing
If you cancel mid-month, Invoice Home typically processes your cancellation on your next scheduled billing date. This means you may receive one final charge for the remainder of your current cycle. Check your credit or debit card statement 3 to 5 business days after your cancellation date to confirm the company stops charging you after the final billing cycle.
Under the Consumer Protection Act 1999, Invoice Home must refund any overpayment or disputed charge within 14 days of your written cancellation request. If a charge appears after your cancellation date, contact [email protected] immediately with your cancellation screenshot and demand a refund by email.
Refund policy and how to claim if Invoice Home keeps billing you
Invoice Home's published refund terms are sparse, but Malaysian consumer law provides you with a statutory right to cancel and recover money within 10 days of purchase, regardless of Invoice Home's stated policy.
Refunds within the 10-day cooling-off period
If you cancel your Invoice Home subscription within 10 calendar days of your first charge, you hold an unconditional right to full refund under section 51 of the Consumer Protection Act 1999. Invoice Home cannot charge you a pro-rata fee, administrative cost, or usage penalty. The company must return your full payment within 14 days of receiving your cancellation notice.
Refunds after the 10-day period
After 10 days, Invoice Home may apply a pro-rata charge for the portion of the month you used the service. For example, if you subscribed on the 1st and cancel on the 20th, Invoice Home may retain payment for 19 days and refund the remaining 11 days. However, if you cancel via email (not the website button), your email timestamp triggers the 14-day refund countdown, which may fall within the 10-day cooling-off window. Save your email timestamp.
Escalation if Invoice Home refuses to refund
If Invoice Home does not refund you within 14 days of your cancellation request, or if the company disputes your claim, file a complaint with the Ministry of Domestic Trade and Cost of Living Consumer Affairs Bureau. Contact them at 1800-88-5959 (toll-free) or 03-8000-8000 (Kuala Lumpur). Provide your cancellation screenshot, email exchange, payment card statement, and this article as evidence that Invoice Home breached sections 51 and 140 of the Consumer Protection Act 1999.
Yafee has supported Malaysian consumers in similar disputes and can help you draft a formal complaint letter if you need guidance.
Common mistakes malaysian users make when cancelling
Cancellation anxiety is normal, and small procedural errors can complicate your refund claim, but all of these mistakes are preventable.
Mistake 1: cancelling through email alone without saving the confirmation
Some users email [email protected] and assume the job is done. In reality, support teams often take 2 to 5 business days to reply, and if their reply goes to your spam folder or you delete it, you lose proof of cancellation. Always screenshot or forward the company's confirmation email to yourself the moment you receive it.
Mistake 2: assuming cancellation is instant and not checking your next billing date
Many Malaysians expect their subscription to stop immediately after clicking cancel. In fact, Invoice Home processes cancellations on your next scheduled billing date, so you may receive one final charge. If you cancel on the 15th but your renewal date is the 20th, expect a charge on the 20th. Review your account before cancelling to know your exact billing date.
Mistake 3: cancelling via the app without realising the app store controls your billing
Users who subscribe through the Apple App Store or Google Play Store often attempt to cancel on Invoice Home's website, but this has no effect because Apple and Google handle the billing relationship, not Invoice Home. If you subscribed via an app store, you must cancel through that app store, not the Invoice Home website.
Mistake 4: not downloading invoices and customer data before cancelling
Invoice Home does not guarantee access to your data after cancellation. Once your subscription ends and the company deletes your account, you cannot recover archived invoices or customer lists. Download everything as PDF or CSV before you cancel, especially if you need tax documentation for the financial year.
Mistake 5: ignoring small charges and assuming they are errors
Some users see a small final charge appear days or weeks after cancelling and assume it is a billing error. However, Invoice Home may legitimately charge for the final partial month. If this charge is incorrect (for example, if you were charged in full for a month you cancelled mid-cycle), email [email protected] with your cancellation proof and demand a pro-rata refund. If they refuse, escalate to the MDTCCL Consumer Affairs Bureau with your payment statement as evidence.
Pricing comparison: should you switch services after cancelling Invoice Home
If you found Invoice Home limiting or expensive, these Malaysian and regional alternatives may serve your invoicing needs better. Yafee helps you evaluate each option based on cost, features, and legal consumer protections available in Malaysia.
| Service name | Monthly cost (MYR) | Core features | Malaysia-specific features | Best for |
|---|---|---|---|---|
| Bukku | From RM 19 | Unlimited invoices, expense tracking, basic reporting | LHDN e-invoicing, local support, BizID integration | Malaysian SMEs needing tax compliance |
| JomeInvoice | From RM 29 | Custom invoicing, payment integrations, multi-currency | Malay language, FPX payment option, local support | Freelancers and small teams |
| Fillout | Free to USD 10 | Form builder, invoice templates, workflow automation | No specific LHDN integration; English-only interface | Simplified, low-volume invoicing |
| Wave | Free (ad-supported) | Unlimited invoices, expense tracking, basic accounting | Multi-currency, no LHDN e-invoicing | Cost-conscious freelancers |
If you regularly file GST or SST returns with the Royal Malaysian Customs Department, Bukku or JomeInvoice offer better LHDN e-invoicing integration than Invoice Home does. If you generate fewer than 10 invoices monthly, Wave's free tier provides excellent value. Evaluate each platform's free trial before committing, and read the terms for each service's refund and cancellation policy so you do not repeat Invoice Home's cancellation friction elsewhere.
Checklist: verify you have cancelled successfully before you stop monitoring
Use this checklist to confirm that your cancellation is complete and that you hold sufficient evidence to claim a refund if a dispute arises.
- You have taken a screenshot of your Account Settings showing the cancellation status as "Cancelled" or "Inactive".
- You have saved the cancellation confirmation email from Invoice Home or the app store (Apple / Google).
- You have noted Invoice Home's last billing date and verified no charges appear on your payment card statement 3 to 5 business days after cancellation.
- You have downloaded and saved all invoices, customer lists, and tax documentation to your computer or cloud storage.
- You have sent a follow-up email to [email protected] confirming the cancellation if the website method was unclear or did not load a confirmation message.
- You have set a phone reminder to check your next expected billing date and confirm no charge appears.
- You have filed your cancellation screenshot, card statement, and email correspondence in a dedicated folder labelled "Invoice Home Cancellation" for potential future reference.
Contact Invoice Home and escalate if cancellation is refused
Invoice Home does not operate a published Malaysia-specific office or hotline. The company's US headquarters serves all regions, and the only confirmed contact method is email.
Invoice Home support contact
Email: [email protected]
Website: invoicehome.com
Company location: Austin, Texas, United States
Escalation in malaysia if Invoice Home ignores your cancellation request
If Invoice Home does not reply to your cancellation email within 7 business days, or if the company refuses to refund you after cancellation, escalate your complaint to the Malaysian government consumer protection authority.
Ministry of Domestic Trade and Cost of Living (MDTCCL) Consumer Affairs Bureau
Telephone: 1800-88-5959 (toll-free, 8:30am to 5:30pm, Monday to Friday)
Telephone: 03-8000-8000 (Kuala Lumpur area)
Website: www.mdtcc.gov.my
Provide the MDTCCL with your cancellation screenshot, email thread, payment card statement excerpt, and a brief letter explaining that Invoice Home breached the Consumer Protection Act 1999 by failing to honour your cancellation or refund request. The MDTCCL can issue a compliance order to Invoice Home and pursue enforcement action on your behalf.
Alternative escalation: federation of malaysian consumers associations
FMCA (Persatuan Pengguna Islam Malaysia)
Telephone: 03-2202-2999
Website: fmca.org.my
The FMCA also accepts consumer complaints about unfair contract terms and can file a collective complaint with the MDTCCL if multiple Malaysian users report similar Invoice Home cancellation issues.
Final summary and next steps
Cancelling Invoice Home in Malaysia is straightforward if you follow the correct procedural steps and keep clear evidence of your cancellation request. You hold statutory protection under the Consumer Protection Act 1999 to cancel any distance contract within 10 calendar days and receive a full refund, regardless of Invoice Home's stated policy. After 10 days, you may still cancel, but Invoice Home may retain a pro-rata fee for the days you used the service.
Before you cancel, download all invoices, customer records, and tax documentation, because Invoice Home does not guarantee post-cancellation data access. Take screenshots of your account status and next billing date. If you subscribed through the App Store or Google Play, cancel through the relevant app store, not the Invoice Home website. Monitor your payment card for unwanted charges in the 5 business days after cancellation, and if a charge appears, email [email protected] with your cancellation proof and demand an immediate refund.
Yafee has helped thousands of Malaysian consumers cancel subscriptions, protect their refunds, and understand their legal rights under Malaysian consumer law. If Invoice Home refuses your cancellation or refund request, contact the Ministry of Domestic Trade and Cost of Living Consumer Affairs Bureau at 1800-88-5959 or visit www.mdtcc.gov.my to file a formal complaint. Your cancellation is your right, not a privilege that the company can withhold.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Invoice Home?
Join over 30,000 users who already trust us.