Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Invision, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Invision in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Invision
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Invision subscription with zero hassle
1
Fill in the form
Give us your details and those of your Invision subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Invision. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Invision refuses your cancellation.
Frequently asked questions
Cancel Invision: Step-by-Step Guide
How to cancel Invision and stop recurring charges in malaysia
What Invision is and why cancellation matters
Invision is a cloud-based design collaboration and prototyping platform used by product teams, designers, and creative agencies throughout Malaysia. The service transforms static design files into interactive prototypes, then adds comment threads, workflow automation, and team collaboration tools in one unified workspace.
For Malaysian subscribers, the critical distinction is this: Invision operates as a recurring software subscription, not a one-time purchase. Once you activate a paid plan, billing continues automatically every month or every year until you cancel before your renewal date. This automatic renewal model is common in software-as-a-service (SaaS) agreements, and your cancellation rights are protected under the Consumer Protection Act 1999 (Act 599).
The subscription plans available in malaysia
Invision offers three main paid tiers, each priced in Malaysian Ringgit (RM). The Pro plan costs RM 99.00 per month or RM 1,188.00 annually and includes unlimited prototypes with one active user slot. The Team plan is priced at RM 199.00 monthly or RM 2,388.00 per year, accommodating multiple active users and expanded project limits. The Business plan starts at RM 399.00 monthly and serves larger organisations with advanced features and dedicated support.
Your chosen tier determines how many active user slots and active projects you can run simultaneously. A solo freelancer typically needs only one active user and one active project, whereas a small design studio may require three to five active user slots to prevent login sharing, which creates administrative confusion and billing complications.
How automatic renewal works under malaysian law
Invision's subscription terms specify that your plan renews automatically at the end of each billing cycle unless you submit a cancellation request before the renewal date arrives. New users receive a free trial period, which converts to a paid subscription automatically unless you cancel before that trial window closes.
Under the Consumer Protection Act 1999, you have the explicit right to cancel any subscription contract. The Act requires that cancellation procedures must be clear, transparent, and as easy to execute as the signup process itself. Consequently, Invision must offer you a straightforward cancellation mechanism, and you retain the right to exercise it without penalty or undue difficulty.
| Plan | Monthly cost (RM) | Annual cost (RM) | Active users |
|---|---|---|---|
| Pro | 99.00 | 1,188.00 | 1 |
| Team | 199.00 | 2,388.00 | 3+ |
| Business | 399.00 | Custom | Unlimited |
Your consumer rights and what they mean for you
Malaysian consumer law provides you with explicit safeguards when cancelling digital services and subscriptions.
Your legal position under the consumer protection act 1999
The Consumer Protection Act 1999 (Act 599) establishes your right to cancel any subscription or continuous service contract without unreasonable restrictions. Under Section 4 of this Act, suppliers must display cancellation terms clearly and must not use misleading practices to obscure your exit route.
Specifically, the Act mandates that cancellation procedures must be as straightforward and accessible as the signup process. If Invision allows you to subscribe with two clicks on the web or mobile app, the cancellation mechanism must be equally simple and equally visible. You cannot be forced to phone a support line, email multiple departments, or jump through approval steps simply to exercise your cancellation right.
Furthermore, the Act does not require suppliers to refund unused portions of annual subscriptions unless the contract explicitly permits this or unless the service fails to deliver as promised. Nevertheless, you remain entitled to cancel without penalty or disconnection delays that are designed to frustrate you into continuing your subscription.
Your escalation route if Invision refuses cancellation
If Invision denies your cancellation request, ignores your cancellation instruction, or continues to charge you after you have cancelled, you can lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP). This enforcement body administers the Consumer Protection Act 1999 and has the authority to investigate breaches, impose penalties, and order refunds on your behalf.
You can also contact Yafee (yafee.com) for guidance on documenting your complaint and preparing evidence. Yafee has helped thousands of Malaysian consumers navigate subscription disputes and coordinate escalations with consumer authorities. Your evidence should include screenshots of your cancellation request, confirmation emails from Invision (or the absence thereof), and billing records showing charges after your intended cancellation date.
Methods to cancel Invision and how each one works
Invision offers multiple cancellation pathways depending on where and how you subscribed.
Cancellation through the Invision web account
The primary and fastest cancellation route is through your Invision account dashboard on the web.
- Log in to your Invision account at invisionapp.com using your email address and password.
- Navigate to your Account Settings or Profile menu, then select the Billing or Subscriptions section.
- Locate your active subscription and select the option labelled Cancel Subscription or Manage Plan.
- Follow the on-screen prompts to confirm your cancellation request. Invision may ask you to provide feedback on why you are leaving; this step is optional.
- Once you submit your cancellation, you will receive an immediate on-screen confirmation. Within a few minutes, you should also receive a confirmation email to the address associated with your account.
- Save this confirmation email; it serves as proof of your cancellation request if disputes arise later.
This method is definitive because it creates a timestamped record within Invision's system and triggers an automated confirmation email. You should not rely solely on verbal cancellations, informal support chats, or vague account changes. A documented cancellation through the official dashboard provides the evidence you need if Invision bills you again by mistake.
Cancellation via the apple app store
If you subscribed to Invision through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through Apple's subscription management system, not through Invision itself.
- Open the App Store app on your Apple device.
- Tap your profile icon in the top right corner, then select Subscriptions.
- Find Invision in your active subscriptions list and tap on it.
- Tap Cancel Subscription or Manage Subscription, depending on which button appears.
- Confirm your cancellation by selecting the reason for cancellation and tapping the final confirmation prompt.
- Apple will display an immediate confirmation on your screen and send a confirmation email to your Apple ID email address.
Cancellations processed through the App Store take effect at the end of your current billing cycle. If you cancel mid-cycle, your access continues until the next renewal date, and you will not be charged again. Consequently, the exact timing of your cancellation matters only if you need immediate access termination; otherwise, your paid time remains valid until the renewal date passes.
Cancellation via the google play store
If you subscribed through Google Play on an Android device, you must cancel through Google's subscription system.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner, then select Manage subscriptions.
- Select Invision from your list of active subscriptions.
- Tap Cancel subscription at the bottom of the screen.
- Choose the reason for your cancellation from the dropdown menu and confirm your choice.
- Google will send a confirmation email to the email address associated with your Google Play account.
Like the App Store, Google Play cancellations take effect at the end of your current billing cycle. You retain full access until that renewal date arrives. Save your confirmation email as proof.
Cancellation by formal written notice
Invision's Terms of Service (Section 21) specify that formal cancellation notices must be delivered by one of the following methods for official legal effect:
- Personal delivery to Invision's registered office address
- Overnight courier (e.g., FedEx or DHL) to their primary business address
- Registered mail or certified mail with proof of delivery
- Fax to their official fax line (if provided in the Terms)
This formal notice method is a fallback option if you believe Invision has ignored your web or app-based cancellation request. You would prepare a written cancellation letter stating your name, account email, and explicit request to cancel your subscription effective immediately or on a specified date. You then send this letter via one of the approved delivery methods and retain proof of delivery (courier receipt, postal tracking number, or fax transmission report).
The formal notice route is rarely necessary in practice, but it provides an additional layer of legal protection if Invision's digital systems malfunction or if customer support claims to have no record of your cancellation request. Yafee can advise you on drafting this letter and selecting the appropriate delivery method for your situation.
Critical steps to take before you cancel
Cancelling Invision is straightforward, but taking a few precautions beforehand prevents data loss and billing surprises.
Document your current subscription details
Before you click the cancel button, take a screenshot or photograph of your Billing page showing your current plan name, your active user count, your next billing date, and the amount you are paying (e.g., RM 99.00 monthly or RM 1,188.00 annually).
Save all billing emails and invoices you have received from Invision or from Apple and Google (if you subscribed through those platforms). These records prove what you were charged, when you were charged, and help support any dispute resolution if Invision bills you again after cancellation.
Download all files and project data you need
Once your subscription ends, your access to prototypes, design files, comments, and collaboration threads may be restricted. Invision's data retention policy (found in their Privacy Policy) explains how long they retain your data post-cancellation, but access restrictions typically take effect immediately after your billing cycle ends.
- Log in to your Invision account and review all active projects.
- For each project, export or download any prototypes, design files, and comment threads you need to keep.
- Check your project archive for any inactive projects you also want to preserve.
- Download any inspection links or share URLs you use with stakeholders, as these may become inaccessible.
- Save screenshots of project settings, collaboration notes, and workflow configurations if you need a record.
Performing this task before cancellation ensures you retain all necessary design work and project history. After cancellation, re-accessing this data may become difficult or impossible, depending on Invision's post-cancellation access policies.
Identify your subscription platform
Confirm whether you subscribed directly through Invision's website, through the Apple App Store, or through Google Play. This information determines which cancellation pathway you must use.
- Check your billing confirmation emails: emails from Invision mention "invisionapp.com"; emails from Apple say "Apple Media Services"; emails from Google say "Google Play".
- Log in to your account and review your billing history for the issuer name (Invision, Apple, or Google).
- Check your bank or credit card statement for the merchant name on the charge.
Using the correct cancellation method for your subscription source is essential. If you subscribed via Apple but attempt to cancel through the Invision website, your cancellation request may not take effect, and you will continue to be charged by Apple.
What happens after you cancel
Cancellation is not instantaneous, but it is irreversible once confirmed.
Your access timeline after cancellation
When you submit a cancellation request, Invision marks your subscription for termination at the end of your current billing cycle. If you subscribed to a monthly plan and you cancel on the 15th of the month, your access continues until the end of that calendar month. If you subscribed to an annual plan, your access continues until the anniversary of your sign-up date.
On the last day of your billing cycle, your subscription automatically expires. On the following day, your account transitions to a limited or read-only state, depending on Invision's policy. You may retain view-only access to archived projects, but you cannot create new projects, invite collaborators, or add comments.
Your final billing charge
You should not be charged again once your cancellation is confirmed. If your billing cycle ends on 30 June and you cancel on 1 June, you pay your full monthly or annual fee (already charged or due on 30 June) but receive no new charges after that date.
Consequently, if you see a charge on your account after your cancellation date has passed, contact Yafee or escalate to KPDNHEP immediately. This may indicate a billing error or a system failure that requires investigation and refund.
Refund eligibility in malaysia
Malaysian consumer law does not automatically entitle you to a refund of unused subscription time unless your contract explicitly allows refunds or unless the service has failed to perform as promised. If you paid for an annual plan in full and you cancel after two months, Invision is not legally required to refund the remaining ten months, unless their Terms state otherwise or unless a failure occurred (e.g., the service was unavailable or non-functional).
However, you may request a refund on goodwill grounds by contacting Invision support directly. Some companies offer partial refunds for early cancellation as a customer service gesture. There is no harm in asking, especially if you have a legitimate reason for cancellation (business closure, budget cuts, dissatisfaction with service quality).
If Invision refuses a reasonable refund request and you believe this refusal violates the Consumer Protection Act 1999, you can escalate to KPDNHEP with your evidence. The enforcement authority can investigate whether the contract terms are unfair or whether the service delivered substandard performance that justifies a refund.
Common mistakes that delay or prevent cancellation
Most cancellations proceed smoothly, but a handful of mistakes can trap you in unexpected charges or confusion.
Cancelling through the wrong platform
The most frequent error is attempting to cancel through Invision's website when you subscribed through Apple or Google, or vice versa. Each platform operates independently, and a cancellation in one system does not affect the other. If you subscribed via App Store but you cancel only through the Invision website, Apple will continue to charge your card.
Always verify where your subscription originated before cancelling. Your billing email and credit card statement will show the merchant. Once confirmed, use the corresponding cancellation pathway exclusively.
Misunderstanding the billing cycle end date
Invision cancellations take effect at the end of your billing cycle, not immediately. If your billing cycle ends on the 15th of each month and you cancel on the 1st, you remain charged and retain access until the 15th. Cancelling earlier does not accelerate the termination date.
Many users believe their access stops within hours of cancellation. This misunderstanding leads them to assume cancellation failed and to submit duplicate cancellation requests, which can create confusion in the support system. In reality, your access will continue until the next renewal date, as intended by the subscription model.
Failing to save cancellation confirmation
The confirmation email you receive after cancelling is your proof. If you delete this email, forget where you saved it, or never received it, you have no evidence that you cancelled on time if a dispute arises later.
Save your confirmation email to a folder, take a screenshot of the on-screen confirmation message, and note the date and time of your cancellation. This documentation protects you if Invision's support later claims they have no record of your request.
Downloading files too late or not at all
Once your subscription expires and your access becomes read-only, downloading files becomes difficult or impossible. If you wait until after cancellation takes effect to retrieve your design work, you may find yourself locked out of your projects.
Download all necessary files, prototypes, and project exports before you submit your cancellation request. This prevents the data loss that many users regret after cancelling.
Checklist: your cancellation roadmap
Use this checklist to ensure you cancel correctly and retain all necessary evidence.
| Task | Status |
|---|---|
| Screenshot your Billing page with plan name, renewal date, and amount | ☐ |
| Download all prototypes, design files, and project exports | ☐ |
| Save all Invision invoices and billing emails to a folder | ☐ |
| Confirm whether you subscribed via Invision, Apple App Store, or Google Play | ☐ |
| Submit your cancellation through the correct platform | ☐ |
| Save the confirmation email and take a screenshot of on-screen confirmation | ☐ |
| Wait for your billing cycle to end and verify no new charges appear | ☐ |
When to seek help and how yafee can assist
If Invision continues to charge you after your cancellation date, refuses to cancel your subscription, or disputes whether you cancelled, contact Yafee for guidance.
Red flags that warrant professional review
You should seek assistance if any of the following occurs:
- A new charge appears on your bank statement after your cancellation date.
- Invision support claims they have no record of your cancellation request despite your confirmation email.
- You submitted a cancellation request through the web or app, but Invision continued to charge you through a different platform (e.g., you cancelled via Invision's website but Apple continued to charge you).
- Invision demands payment for an amount you did not authorise or a plan you never signed up for.
- Your cancellation confirmation arrived, but you were charged again within the same billing cycle.
How yafee streamlines your complaint
Yafee specialises in SaaS and subscription cancellations across Malaysia. When you contact Yafee with evidence of your cancellation dispute, our team reviews your confirmation emails, bank statements, and billing records to build a case for refund or service correction.
Yafee then coordinates directly with Invision's billing and legal departments to resolve the dispute efficiently. If Invision does not respond within a reasonable timeframe, Yafee prepares a formal escalation to KPDNHEP with all supporting documentation.
Yafee has helped thousands of Malaysian consumers recover overcharges, reverse unwanted renewals, and establish cancellation compliance with Invision and similar SaaS platforms. Our service is designed to remove the frustration and delay from dispute resolution so that you receive a refund or service correction without having to navigate multiple support channels yourself.
Summary and next steps
Cancelling Invision in Malaysia is straightforward when you follow the correct procedure for your subscription source, document your request, and retain confirmation evidence.
Your cancellation right is protected under the Consumer Protection Act 1999 (Act 599). Invision must provide a clear, simple cancellation mechanism that takes effect by the end of your current billing cycle. You are not entitled to a refund of unused time unless the contract permits it or unless a service failure occurred, but you can request goodwill refunds and can escalate to KPDNHEP if Invision breaches its legal obligations.
To cancel, log into your Invision account, navigate to Billing, and select Cancel Subscription, or use the corresponding cancellation method for Apple App Store or Google Play if you subscribed through those platforms. Download your files first, save your confirmation email afterward, and monitor your bank statement for 30 days to confirm no new charges appear.
If you encounter resistance, billing errors, or disputes, Yafee is available to guide you through the escalation process and to recover any overcharges on your behalf. Yafee has helped thousands of consumers cancel software subscriptions in Malaysia and secure refunds when providers refused to honour cancellation requests. Contact Yafee today to discuss your situation, or visit yafee.com for a full review of your billing records and next steps.
Contact information for formal cancellation notice
If you require a mailing address to send formal written cancellation notice under Section 21 of Invision's Terms of Service, consult Invision's official Terms document or contact their support team at their Help Center to obtain their registered office address and fax number. Yafee can also assist in drafting and sending this formal notice on your behalf if needed.