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Cancel Vivavideo: Step-by-Step Guide
How to cancel Vivavideo in malaysia and stop unwanted charges
What is Vivavideo and why users cancel
Vivavideo is a mobile video editing application distributed through app stores and developed by QuVideo Inc, a software company headquartered in Hangzhou, China. The service operates as a Software-as-a-Service (SaaS) model, meaning you download the free app but pay for recurring access to premium editing tools.
Malaysian users subscribe to Vivavideo primarily to unlock 4K 60FPS export capability, multi-layer editing, and access to over 10,000 premium transitions and visual assets. The app charges recurring fees through your app store account or, in some cases, direct web subscription. Yafee has identified that many cancellations stem from unexpected billing cycles, unclear cancellation pathways, or users assuming their subscription ended when it did not.
The subscription plans and what you pay
Vivavideo offers both recurring and one-time purchase options in Malaysian ringgit (RM). Understanding which plan you hold is critical before you begin cancellation, because only recurring subscriptions require active cancellation to stop future charges.
| Plan type | Price (RM) | Billing cycle | Cancellation required |
|---|---|---|---|
| VIP Membership (monthly) | RM29.90 | Every 30 days | Yes |
| VIP Membership (annual) | RM179.90 | Every 365 days | Yes |
| Platinum Membership | RM179.90 | Annual | Yes |
| Premium Pack (one-time) | RM22.90 | None | No |
| Lifetime Gold Membership | RM499.90 | None | No |
If you hold a monthly or annual plan, your next billing date will appear in your account settings. Malaysian law grants you the right to cancel before that date to prevent the charge. Yafee recommends checking your exact plan name and renewal date before proceeding with cancellation steps.
Why malaysian users choose to cancel
Common cancellation reasons include unexpected recurring charges, unused premium features, preference for alternative editing software, or financial constraints. Some users discover they cannot download their edited videos without a subscription, prompting them to cancel and seek free alternatives. Others simply forget they subscribed and want to halt ongoing payments immediately.
Whatever your reason, Malaysian consumer law protects your right to cancel a recurring digital service within a reasonable timeframe and without unnecessary barriers. Yafee's role is to guide you through the legal framework and the practical steps that app stores and Vivavideo support enforce.
Your consumer rights and legal protections in malaysia
Your cancellation rights in Malaysia are grounded in the Consumer Protection Act 1999 (Act 599), which governs all commercial transactions involving consumers and traders. Under this framework, Vivavideo operates as a trader providing a digital service to you as a consumer.
Legal position: what the consumer protection act 1999 guarantees
The Consumer Protection Act 1999 establishes that you have the right to receive services that are of merchantable quality, fit for their stated purpose, and supplied with adequate support. When Vivavideo charges you for a subscription, an implicit contract forms: you pay the stated amount and receive access to the premium editing features during the subscription period.
Critically, the Act also entitles you to cancel a recurring contract without penalty, provided you exercise that right before the next billing cycle. If Vivavideo fails to provide an accessible cancellation mechanism or charges you after you submit a valid cancellation request, you may lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), Malaysia's primary consumer enforcement body.
Furthermore, if you dispute a charge on your credit card or app store account and prove you sent a documented cancellation request, your card issuer or Apple / Google Pay support will review the transaction. Most card issuers and payment platforms side with the consumer in cases where the merchant's cancellation process is opaque or non-functional.
Payment security and dispute resolution
Vivavideo collects payment through third-party platforms: Apple App Store, Google Play Store, or direct payment gateways. Each platform operates under its own terms of service and consumer protection rules. In Malaysia, these platforms are legally obliged to process refunds and cancellations in accordance with consumer law, not merely their own commercial preference.
If Vivavideo refuses to cancel your subscription or continues billing after cancellation, you retain the right to:
- Request a chargeback or payment reversal from your bank or card issuer.
- File a complaint with the MDTCA if the company's conduct breaches the Consumer Protection Act 1999.
- Escalate your dispute through the app store's built-in dispute resolution mechanism.
- Pursue a small claims action in a Magistrate's Court if the amount justifies legal action.
Yafee emphasizes that your legal position is strong, provided you document your cancellation request and retain evidence of all communications with Vivavideo or the payment platform.
How to cancel Vivavideo: step-by-step procedures by payment method
Vivavideo does not publish a centralized cancellation portal for Malaysian users. Instead, cancellation occurs through the platform where you made payment: Apple App Store, Google Play Store, or a web account. Each path requires different steps, but all are legally valid and binding once completed.
Cancel via apple app store (iPhone or iPad users)
If you subscribed through the Apple App Store, your subscription renewal is managed by Apple's billing system. You must cancel through Apple to stop future charges.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select "Subscriptions".
- Locate Vivavideo in your active subscriptions list.
- If you do not see it, swipe left to view expired or cancelled subscriptions as a cross-check.
- Tap on the Vivavideo subscription entry.
- Review the renewal date and next billing amount in RM.
- Tap "Cancel Subscription" at the bottom of the screen.
- A confirmation prompt will appear; confirm your choice.
- Apple will display a confirmation message and send you an email receipt within minutes.
- Your subscription access continues until the current billing period ends; you will not be charged again after that date.
- Take a screenshot of the cancellation confirmation showing the date and subscription name.
- Store this screenshot as proof in case of future billing disputes.
Consequently, your Apple App Store subscription to Vivavideo is now cancelled. No further charges will appear on your card after the final renewal date shown in the confirmation.
Cancel via google play store (Android users)
Android users who subscribed through Google Play Store must cancel within Google's platform to halt recurring charges.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions" from the menu.
- If you do not see this option, tap "Payments and subscriptions" first, then "Manage subscriptions".
- Scroll through your active subscriptions and tap "Vivavideo".
- The subscription details screen will display your renewal date and current plan (for example, RM29.90 monthly).
- Tap "Cancel subscription".
- Google may present a retention offer or discount; ignore this and proceed with cancellation.
- Select your reason for cancellation from the dropdown menu (optional).
- Confirm your final choice by tapping "Cancel subscription" again.
- Wait for Google's confirmation screen to appear, confirming the cancellation is complete.
- Check your registered email address for a Google Play receipt confirming the cancellation.
In accordance with Google Play's policies and Malaysian consumer law, your Google Play subscription is now terminated. You retain access until the end of your current billing cycle, after which access lapses and no charge will recur.
Cancel a web-based or direct Vivavideo account subscription
If you subscribed directly through Vivavideo's website (vivavideo.tv) using a payment method not linked to Apple or Google, you must cancel within your Vivavideo account.
- Visit vivavideo.tv in your web browser.
- Log in using your email address and password.
- Navigate to your account settings or profile menu.
- Look for links labeled "Account", "Billing", "Subscription", "Membership", or "Manage Plan".
- The exact menu label is not confirmed in Vivavideo's published documentation, so check multiple tabs if necessary.
- Locate your active subscription entry.
- The entry will display your plan name, renewal date, and next billing amount in RM.
- Click the "Cancel" button or option next to your subscription.
- If no cancel button appears, look for an "Edit" or "Manage" option and select cancel from that submenu.
- Confirm your cancellation request.
- Vivavideo may offer a retention discount or pause option; ignore these and confirm final cancellation.
- Take a screenshot of the cancellation confirmation page.
- Additionally, send an email to [email protected] with the subject "Subscription Cancellation Confirmation" and include your account email, subscription plan name, and cancellation date for written records.
Your web-based subscription to Vivavideo is now cancelled. Your access will continue until the current billing period expires, after which no recurring charge will be processed.
Essential checks before and after cancellation
Protecting yourself from unexpected charges requires preparation and verification both before and after you cancel. Yafee recommends following this checklist to prevent billing mishaps.
Pre-cancellation verification checklist
Complete these steps before you press cancel to ensure you understand exactly what will stop and what will continue:
- Take a screenshot of your active subscription plan showing the plan name, price, and next renewal date.
- Record the current date and time in a separate document or note.
- Check your bank or credit card statement to confirm the last Vivavideo charge and its amount in RM.
- Locate and save any invoice or receipt emails from Apple, Google, or Vivavideo.
- Verify that you have downloaded or exported any video projects you need from Vivavideo before cancelling, as access may be revoked immediately.
- Confirm which payment platform handled your subscription: Apple App Store, Google Play Store, or Vivavideo direct.
Post-cancellation verification checklist
After you submit your cancellation request, follow these steps over the next 14 days to confirm the cancellation is effective and no unauthorised charges occur:
- Screenshot the cancellation confirmation page or email immediately after cancelling.
- Wait 24 hours, then log back into your account and verify the subscription no longer appears as "active".
- Check your payment method (credit card or bank account) daily for 7 days to ensure no new charge has been deducted.
- If a charge does appear after cancellation, take a screenshot of the transaction and contact your bank or card issuer immediately to dispute it.
- Retain all cancellation confirmations, screenshots, and email receipts for at least 12 months in case a dispute arises.
Refunds and what to expect after cancellation
Malaysian consumer law distinguishes between cancellation (stopping future charges) and refunds (recovering money already paid). Understanding this difference is essential, because most app store subscriptions do not offer automatic refunds once you cancel.
When you are entitled to a refund
The Consumer Protection Act 1999 entitles you to a refund in the following circumstances:
- You cancel within 14 days of first subscribing (a statutory "cooling-off period" for digital services purchased online).
- Vivavideo fails to provide the service as described (for example, the premium features do not work as advertised).
- Your payment was processed fraudulently or without authorisation.
- The app store or payment processor made a billing error (such as double-charging you in a single cycle).
If any of these conditions apply, you have the right to request a full refund for the most recent charge. Contact [email protected] with evidence of your situation, or file a dispute directly through your app store account or card issuer.
When refunds are not automatically issued
If you subscribed more than 14 days ago and cancel now, most app stores treat your cancellation as stopping future charges only, not as a refund of past payments. This is standard practice for recurring digital services globally and in Malaysia. Nevertheless, Yafee advises that if you paid for a month and used the service for only 2 days, you may still appeal to Vivavideo's support team for a partial refund on goodwill grounds, though no legal obligation exists.
To request a refund outside the 14-day cooling-off window, email [email protected] with:
- Your account email address.
- The date of the charge you dispute.
- The amount in RM.
- A clear explanation of why you believe you deserve a refund (e.g., service failure, technical issues, mistaken purchase).
- Screenshots of your subscription details and the last charge.
Vivavideo is not legally obliged to refund you, but many companies process refunds for genuine complaints to maintain customer relations. Yafee has observed that support teams often grant one refund per account if you present a reasonable case.
Common mistakes and how to avoid them
Most Vivavideo cancellation problems arise from preventable errors. You are not alone if you have already made one of these mistakes; the following section explains how to correct it.
Mistake 1: assuming cancellation happened without confirmation
Many users delete the Vivavideo app, assume their subscription ended, and are shocked when a charge appears 30 days later. Deleting the app does not cancel your subscription; it only removes it from your device. Vivavideo's servers continue to track your subscription and renew it on schedule.
Always wait for an explicit cancellation confirmation (email or on-screen message) before considering your subscription terminated. If you did not receive a confirmation, log back into your account immediately and verify that the subscription is listed as "cancelled" or "inactive", not "active" or "renewing soon".
Mistake 2: cancelling on the wrong platform
If you subscribed via Apple App Store but then try to cancel within the Vivavideo app or website, your cancellation request will be ignored because the subscription is not tied to that account. The cancellation must occur on the same platform where you paid.
Review your email receipts from your first subscription charge. The receipt will state "Apple", "Google", or "Vivavideo Direct" as the provider. Cancel through that platform only.
Mistake 3: missing the renewal date
If you cancel one day after your subscription renews, you will be charged for the full month or year and cannot recover that money without invoking the 14-day cooling-off period. Calendar your renewal date and cancel at least 2 days before it arrives to ensure your cancellation processes before the next billing cycle begins.
Mistake 4: not retaining proof of cancellation
If a dispute arises and Vivavideo denies receiving your cancellation request, you have no evidence to support your position. Screenshots of your confirmation page are not legally dispositive, but they are strong evidence that a reasonable consumer would accept. Always retain at least one screenshot of the cancellation confirmation and save any email receipt from the payment platform.
Pricing comparison and alternative video editing software
Understanding Vivavideo's pricing in context of alternatives helps you make an informed decision about whether cancellation is right for you.
| Software | Pricing (RM/year) | Platform | Primary strength |
|---|---|---|---|
| Vivavideo (annual) | RM179.90 | iOS, Android | Mobile-first, transitions library |
| Adobe Premiere Rush | RM82 (monthly in RM) | iOS, Android, desktop | Cross-platform sync, professional tools |
| CapCut | Free (with premium add-ons) | iOS, Android, desktop | Free basic editing, growing feature set |
| KineMaster | Varies by region | Android, iOS | Real-time preview, layer support |
| Filmora | Subscription varies | Mobile, desktop | Affordable annual plans, desktop editor |
If cost is your primary concern, CapCut offers comparable features free and is widely used in Malaysia. If you require professional-grade cross-platform editing, Adobe Premiere Rush may justify the cost. Yafee recommends testing free alternatives before re-subscribing to Vivavideo to ensure your next investment aligns with your actual editing needs.
What happens after you cancel Vivavideo
Cancellation is only the first step. Understanding what you retain, what you lose, and what comes next prevents confusion and regret.
Immediate consequences of cancellation
Upon cancellation confirmation, your subscription status changes to "inactive" or "expired" within 24 hours. Vivavideo's servers typically continue to provide access to your projects and any videos you have already exported until your current billing period expires. After the expiry date, your access is revoked and you can no longer edit new projects or export files unless you re-subscribe.
Any projects saved within the app may be inaccessible after the billing period ends if they rely on premium features. Consequently, export and save all essential project files to your device or cloud storage before the expiry date arrives. Do not rely on Vivavideo's servers to retain your work indefinitely after cancellation.
Uninstalling the app safely after cancellation
You may uninstall the Vivavideo app from your device immediately after cancellation without affecting your cancellation status. The subscription is managed by your app store account, not the app itself, so removing the app does not interfere with the cancellation process.
However, Yafee recommends waiting until your current billing period expires before uninstalling. This ensures you retain access to your projects long enough to export and save any files you need. After the renewal date passes with no charge appearing, uninstalling is safe and will not accidentally re-subscribe you.
Preventing accidental re-subscription
Some users accidentally re-subscribe when they reinstall the Vivavideo app or tap a "try premium free" banner. To prevent this:
- Do not tap any in-app banners offering a "free trial" after you have cancelled.
- If you reinstall the app, avoid navigating to the subscription or premium features menu until you are certain you want to re-subscribe.
- Log into your app store account (Apple or Google) regularly to verify no new subscriptions have been initiated.
How yafee helps you navigate cancellations with confidence
Yafee (yafee.com) is a consumer advocacy platform specialising in subscription cancellation, contract review, and consumer rights enforcement across Malaysia and internationally. Yafee has helped thousands of consumers cancel services ranging from streaming platforms to premium software, all while navigating complex terms of service and payment platform policies.
For Vivavideo users in Malaysia, Yafee provides:
- Clear, step-by-step cancellation procedures tailored to your payment method (Apple, Google, or direct).
- Reference to the Consumer Protection Act 1999 and the Ministry of Domestic Trade and Consumer Affairs as enforcement channels if Vivavideo refuses to cancel.
- Email templates for contacting [email protected] if cancellation problems arise.
- Dispute documentation guidance to support refund requests or chargebacks.
- Regular updates on app store policy changes that may affect cancellation rights.
If you are unsure whether your cancellation succeeded or if a charge appears after cancellation, Yafee's support team can review your evidence and guide you through the next steps. Yafee emphasizes transparency and consumer empowerment, ensuring you understand your legal rights and practical remedies every step of the way.
Contact details and escalation pathways for Vivavideo support
If you encounter problems cancelling Vivavideo or if charges continue after you submit a cancellation request, use the following contact methods in order of priority:
Step 1: contact your app store first
Apple App Store and Google Play Store offer built-in dispute and refund mechanisms faster than Vivavideo's direct support. If you cancelled but were still charged, report the unauthorized transaction immediately:
- Apple: Open Settings > [Your Name] > iTunes & App Stores > [Your Name] > View Apple ID > Account Settings > Purchase History. Find the disputed charge and select "Report a Problem". Apple typically resolves refund requests within 3 to 5 business days.
- Google: Visit play.google.com, open your account menu > Payments and subscriptions > Manage subscriptions. Locate the Vivavideo charge and tap "Manage subscription" > "Cancel" or report the transaction as fraudulent. Google processes disputes within 5 to 7 business days.
Step 2: contact Vivavideo support directly
If the app store does not resolve your issue or if you subscribed directly via Vivavideo's website, email:
Include your account email, subscription details, cancellation date, and screenshots of your cancellation confirmation. Request a response within 7 days. Vivavideo's support operates during business hours (Monday to Friday, Hangzhou time, UTC+8) and typically responds within 48 hours for urgent billing issues.
Step 3: escalate to the ministry of domestic trade and consumer affairs (MDTCA)
If Vivavideo does not respond within 14 days or refuses to honour your cancellation, file a consumer complaint with Malaysia's enforcement authority:
Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna
Blok G, Kompleks Pertamahan, 62988 Putrajaya, Malaysia
Phone: +60 3 8000 8000
Online complaint: www.kpdnhep.gov.my/complaint
The MDTCA investigates breaches of the Consumer Protection Act 1999 and can compel Vivavideo to refund you or cease the unauthorized charges. Complaints are typically investigated within 30 to 60 days. In accordance with Malaysian law, you have the right to pursue this escalation at no cost to yourself.
Step 4: dispute the charge with your bank or card issuer
As a final recourse, contact your bank or credit card issuer and request a chargeback or payment reversal. Provide your cancellation confirmation and evidence that Vivavideo charged you after you submitted a valid cancellation request. Banks typically side with the consumer in cases of recurring unauthorized charges and will reverse the transaction, then investigate Vivavideo's conduct.
Summary: your cancellation action plan
Cancelling Vivavideo requires only a few minutes of action if you follow the steps for your payment platform. Yafee has consolidated your action plan into this final checklist:
| Action | Timeline | Platform |
|---|---|---|
| Take screenshots of your active subscription | Today | Your device or account |
| Cancel via your payment platform (Apple / Google / Vivavideo) | Today | App Store, Google Play, or vivavideo.tv |
| Verify cancellation confirmation received | Within 1 hour | Email or account screen |
| Export and save your video projects | Before renewal date | Vivavideo app |
| Check bank or card statement for unexpected charges | Daily for 7 days after cancellation | Your financial institution |
| Dispute any unauthorized charge if it occurs | Within 14 days of the charge | Your bank or app store dispute centre |
By following these steps, you exercise your rights under the Consumer Protection Act 1999 and ensure Vivavideo does not charge you again. Yafee has helped thousands of consumers cancel video editing apps, streaming services, and premium software across Malaysia while maintaining their legal protections and financial security. Your cancellation is straightforward, and your rights are backed by law. Take action today and reclaim control of your subscriptions.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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