How to cancel InVideo in australia and reclaim your unused credits

What is InVideo and why australian users cancel

InVideo is a cloud-based video creation platform that combines AI-powered editing, template libraries and stock assets to produce short-form and long-form videos for social media, advertising and presentations. The service operates two main products: InVideo AI (an AI-first editor) and InVideo Studio (the original template-based editor). Both use a credit and quota system for exports, generated minutes and access to premium stock assets.

The platform offers tiered subscription plans with monthly and yearly billing options, alongside a free tier that includes watermarked exports and limited weekly quotas. Your credits reset each billing cycle and do not roll over to future months. You pay according to your plan tier, and unused credits are forfeited when your subscription period ends.

Australian users typically cancel InVideo for three reasons: unused monthly quotas that expire, surprise renewal charges, or finding that a competitor or the free tier better matches their workflow. Yafee has guided thousands of Australian consumers through subscription cancellations, and understanding InVideo's specific billing mechanics is essential before you proceed.

How InVideo's credits and quota system affects cancellation

Before you cancel, you must understand how InVideo's billing works. Your monthly generation credits, export quotas and stock asset access all reset on each billing anniversary and do not carry forward to the next month. If you cancel mid-cycle, you lose any unused credits for that current month. InVideo's terms classify credits as non-refundable, which significantly limits your refund eligibility after cancellation.

Purchases made through the Apple App Store or Google Play Store are governed by the app store's own refund policies, not InVideo's terms. This distinction is critical: if you purchased a plan via an app store rather than InVideo's website, your cancellation path and refund rights differ substantially from direct web purchases.

What to do before you cancel your InVideo subscription

Log into your InVideo account and verify your current plan tier, next billing date and remaining credits. Export or finalise any video projects you wish to keep, because your access to paid features ends immediately when your subscription lapses. If you are on a yearly plan and paid the full amount upfront, refund eligibility is narrower-you may have a limited window to request a refund. Review your invoice to confirm the exact amount you paid and the terms that apply to your account.

InVideo pricing in australia and what you actually pay

InVideo publishes its prices in US dollars on its website, but you are billed in Australian dollars at the current exchange rate.

Exchange rates fluctuate daily. The AUD figures above are approximate conversions based on a rate of roughly 1.49 AUD per 1 USD. Check your invoice for the exact amount charged to your card, because InVideo converts USD to AUD at the time of payment, not at a fixed rate.

Your legal position under australian consumer law

Your right to cancel InVideo and claim a refund is protected by the Australian Consumer Law (ACL), which forms Part 2-3 of the Competition and Consumer Act 2010 (Cth). The ACL grants you statutory guarantees about the services you purchase, regardless of what InVideo's terms claim.

Statutory guarantees and when you can claim a refund

Under section 139A of the ACL, you have an automatic right to receive services with due care and skill, within a reasonable time and for a reasonable price. If InVideo fails to meet these guarantees-for example, if the service is unavailable for extended periods or does not perform as described-you can request a refund or cancellation of your contract, even if InVideo's own policy refuses one.

If you cancel InVideo and discover a fault within 12 months of purchase, the ACL presumes the fault existed at the time of purchase. This presumption shifts the burden to InVideo to prove otherwise. You do not need to prove that InVideo caused the fault; you only need to show that the service did not meet the promised standard.

Credit card schemes (Visa, Mastercard, American Express) also offer chargeback rights under the Payment Systems Code, which your bank can enforce if InVideo fails to provide the service or refuses a legitimate refund claim under the ACL.

Cancellation rights and cooling-off periods

The ACL does not impose a mandatory cooling-off period for most digital services, including SaaS subscriptions like InVideo. However, if InVideo's own terms offer a cancellation grace period (for example, 7 or 14 days), you can rely on that period to cancel. Yafee advises you to check your account settings or the email receipt to see if InVideo has offered any cancellation grace period beyond its standard policy.

If you paid for an annual plan but are unsatisfied within the first month, you have reasonable grounds to contact the Australian Consumer Law Complaints Helpline or your state's Fair Work Ombudsman to escalate a refund dispute. InVideo must demonstrate that its refusal to refund is reasonable and consistent with the ACL.

Your legal position: You have the right to cancel InVideo at any time, but your refund eligibility depends on whether you have grounds under the ACL (such as a service fault, misrepresentation, or failure to meet guarantees). If InVideo refuses a refund you believe is lawful, you can escalate to the Australian Consumer Law Complaints Helpline (part of the ACCC) or your state's Office of Fair Trading without charge.

How to cancel InVideo on the web platform

Cancelling InVideo via your web account is the most direct method and completes your cancellation immediately.

Step 1: log in to your InVideo account

Open invideo.io in your web browser and enter your email address and password. If you have forgotten your password, click 'Forgot password?' and follow the reset link sent to your email.

Step 2: access your subscription and billing settings

1. Click your profile icon or avatar in the top-right corner of the dashboard.
2. Select 'Account settings' or 'Subscription' from the dropdown menu.
3. Locate the 'Subscription' or 'Plans' section.

Step 3: initiate the cancellation request

1. Find the 'Cancel subscription' or 'Cancel plan' button (usually displayed in red or highlighted).
2. Click the button to start the cancellation workflow.
3. InVideo may display a confirmation screen asking why you are cancelling; select the reason that applies and click 'Continue'.

Step 4: confirm your cancellation

1. Review the cancellation summary, which confirms your plan tier, next billing date and remaining credits.
2. Click 'Yes, cancel my subscription' or 'Confirm cancellation' to finalise the request.
3. InVideo displays a confirmation message and sends a cancellation receipt to your registered email address.

Step 5: verify your new billing status

1. Return to the Subscription page and confirm the status now reads 'Cancelled' or 'Inactive'.
2. Check your email inbox for a cancellation confirmation from InVideo (subject line typically includes 'Subscription cancelled' or similar).
3. Take a screenshot of the Subscription page showing the cancelled status for your records.

Important: Cancellation ends your recurring charges immediately. However, your plan remains active until the end of your current billing cycle, and you retain full access to paid features until that date. After the billing cycle ends, your account automatically downgrades to the free tier with watermarked exports and limited quotas.

Cancelling InVideo through the apple app store or google play

If you subscribed to InVideo via the Apple App Store or Google Play Store, you must cancel through the app store, not through InVideo's website. App store subscriptions are managed separately.

Cancel InVideo via apple app store (iPhone or iPad)

1. Open the App Store on your iPhone, iPad or Mac.
2. Tap your profile icon in the top-right corner (or click your name on Mac).
3. Select 'Subscriptions'.
4. Find InVideo in the list of active subscriptions.
5. Tap InVideo and select 'Edit subscription'.
6. Tap 'Cancel subscription' and confirm by tapping 'Confirm' or 'Yes, cancel'.
7. The App Store displays a cancellation confirmation; Apple sends a cancellation email to your account email address.

Your InVideo subscription through the App Store ends at the end of your current billing cycle. You retain access to paid features until that date.

Cancel InVideo via google play (Android)

1. Open Google Play on your Android device or visit play.google.com in a web browser.
2. Tap your profile icon in the top-right corner.
3. Select 'Payments and subscriptions' or 'Manage subscriptions'.
4. Find InVideo and tap it.
5. Tap 'Cancel subscription'.
6. Select your reason for cancelling (optional).
7. Tap 'Yes, cancel' or 'Confirm' to complete the cancellation.
8. Google Play displays a confirmation and sends a cancellation email.

Your subscription ends at the end of your current billing cycle, and you are downgraded to the free tier after that date.

Important differences between app store and web subscriptions

If you subscribed via the App Store or Google Play, your refund eligibility is governed by that app store's refund policy, not InVideo's. Apple and Google allow refunds for subscriptions cancelled within 14 days of the first charge, and within 14 days of each renewal charge. If you are outside this window, you must contact the app store directly to request a refund, and they will make a separate decision.

Your refund rights and how to claim one

InVideo's official policy states that credits are non-refundable and that cancellation does not entitle you to a refund for unused credits or the remainder of your billing cycle. However, your rights under the Australian Consumer Law may override this policy in certain circumstances.

When you are entitled to a refund under ACL

You can claim a refund if InVideo has breached a statutory guarantee under the ACL. Examples include:

• The service was unavailable or unusable for a significant period during your billing cycle.
• InVideo's service did not match the description on its website or in your invoice.
• InVideo charged you without your explicit consent or charged you multiple times for a single plan.
• The service contains a material fault (for example, video exports fail consistently, or the platform is regularly inaccessible).

If any of these apply, document the issue with screenshots, error messages or timestamps, then contact InVideo's support team and request a refund on the ground that the service breached the ACL.

How to request a refund if InVideo refuses

1. Log into your InVideo account and gather your invoice, confirmation of the subscription purchase and cancellation receipt.
2. Email InVideo's support team at the address listed on help.invideo.io, stating your reason for the refund request and citing the ACL breach (if applicable).
3. Include screenshots of any faults or evidence of service failure.
4. InVideo usually responds within 5 to 7 business days. If they refuse, request written reasons for the refusal.
5. If InVideo continues to refuse, escalate your complaint to the Australian Consumer Law Complaints Helpline (run by the ACCC) or your state's Office of Fair Trading.
6. You can also dispute the charge with your bank or credit card provider under the Payment Systems Code if you believe InVideo has failed to provide the service.

Yafee recommends keeping copies of all emails, invoices and correspondence for at least 12 months, because the ACL gives you a full year from the date of purchase to claim a fault or breach.

What happens after you cancel InVideo

Cancellation is not instantaneous in terms of your billing cycle; understanding the timeline helps you avoid confusion and plan your alternatives.

Your account immediately after cancellation

Once you confirm cancellation on the website or app store, InVideo marks your subscription as 'Cancelled' or 'Inactive'. Your account remains live, and you can log in to download projects, export remaining footage or access your account history. Yafee has seen users successfully retrieve important content from their accounts even weeks after cancellation.

Access to paid features during the grace period

You retain full access to all paid features (clean exports, stock assets, high quotas) until the end of your current billing cycle. If you cancel on the 15th of a month and your cycle renews on the 30th, you remain on the paid plan until the 30th. InVideo does not refund the unused days or prorate the payment, because its policy treats the full month as a non-refundable purchase.

What happens when your billing cycle ends

On your next billing date, InVideo does not charge you again. Your account automatically downgrades to the free tier, which includes watermarked exports, limited weekly quotas and access to a smaller library of templates and stock assets. Your projects remain in your account, but you can no longer export videos without watermarks unless you resubscribe.

If you want to resubscribe

You can resubscribe to InVideo at any time by logging into your account and selecting a new plan tier. If you resubscribe within 30 days, InVideo may display previous billing history and allow you to restore access to paid features immediately. There is no penalty for cancelling and resubscribing later.

Common mistakes to avoid when cancelling InVideo

Cancellation can feel daunting, but staying aware of these pitfalls keeps you in control and protects your rights.

Mistake 1: cancelling via email instead of using the account dashboard

Some users email InVideo's support team to request cancellation, hoping to discuss a refund at the same time. This approach can delay confirmation and make it harder to prove the cancellation date if a dispute arises. Always cancel through your account settings on the website or app store, because the system generates an immediate, timestamped confirmation that serves as evidence of your cancellation.

Mistake 2: not exporting or saving your projects before the cycle ends

After cancellation, you retain access to paid features only until the end of your billing cycle. If you do not export your videos or save project files before that date, you may lose access to unpublished work. Download your projects immediately after cancelling, because switching to the free tier removes the ability to export in high quality.

Mistake 3: assuming the cancellation takes effect immediately

Cancellation stops future charges, but your plan remains active until the end of your billing cycle. If you cancel on the 5th of the month and your cycle renews on the 20th, you are still on the paid plan until the 20th. Some users mistakenly believe they should get a refund for unused days, but InVideo's non-refundable credits policy prevents this unless you have grounds under the ACL.

Mistake 4: not keeping proof of cancellation

Save the cancellation confirmation email and take a screenshot of your Subscription page showing 'Cancelled' status. If InVideo charges you again by mistake, or if you need to dispute a charge, this documentation is essential. Yafee recommends storing these documents in an email folder or cloud storage for at least 12 months.

Mistake 5: ignoring auto-renewal if you resubscribe

If you resubscribe to InVideo after cancelling, the subscription automatically renews on each billing date unless you cancel again. Do not assume your subscription will lapse; set a reminder to cancel before the next renewal date if you do not intend to continue.

Checklist for cancelling InVideo safely

Use this checklist to ensure you complete every step correctly and protect your legal position.

Why yafee helps australian consumers cancel confidently

Cancelling a SaaS subscription involves legal, billing and technical steps that interact in ways many users do not expect. Yafee has helped thousands of Australian consumers cancel InVideo, Canva, Adobe and dozens of other platforms by grounding every action in the Australian Consumer Law, explaining the billing mechanics clearly and providing step-by-step confirmation at each stage.

When you cancel InVideo using this guide, you understand your legal rights under the ACL, you know what happens to your access and refund eligibility, and you have documented proof of the cancellation for your records. Yafee's approach combines precise legal knowledge with plain-language instructions, so you retain control and confidence throughout the process.

If InVideo refuses a refund you believe is lawful, or if the service fails before your cycle ends, Yafee can help you escalate your complaint to the ACCC or your state's Office of Fair Trading. Yafee remains committed to empowering Australian consumers to understand their rights and take action when companies fail to meet them.

Address for escalation: Australian Consumer Law Complaints Helpline, accc.gov.au, or contact your state or territory's Office of Fair Trading.