How to cancel Invideo in nigeria and claim your refund in 2026

What Invideo is and why nigerians use it

Invideo is a web-based and mobile video creation platform powered by artificial intelligence that enables you to generate, edit, and export videos without requiring professional design skills. The service appeals to Nigerian content creators, small business owners, social media managers, and digital marketing professionals who need rapid, cost-effective video production tools.

Core features and subscription structure

Invideo operates on both free and paid models. You can access the platform through the web application or download the mobile application via Apple App Store or Google Play. Free accounts provide limited video exports and watermarked videos. Paid subscriptions unlock unlimited exports, AI-powered editing features, extensive template libraries, and downloadable assets.

The platform charges on either monthly or annual billing cycles. In Nigeria, pricing displays in Nigerian Naira (NGN), though the specific amount depends on your payment method and entry point-whether you subscribe through the web platform, Apple App Store, or Google Play Store.

Why cancellation matters for nigerian users

Many Nigerian users subscribe to Invideo's free trial or promotional first month, then face unexpected charges when the renewal occurs. Others discover the platform does not align with their creative requirements or financial constraints. Understanding your cancellation rights and procedures before you subscribe protects you from unauthorized charges and ensures you retain control over your subscription. Yafee provides clear, legally grounded guidance to help you navigate this process with confidence.

Your consumer rights under nigerian law

Nigeria's Federal Competition and Consumer Protection Commission (FCCPC) establishes the legal framework governing online consumer transactions, including digital service subscriptions.

Statutory cooling-off period and refund entitlements

Nigerian consumer protection law grants you a statutory 14-day cooling-off period to cancel or request a refund after purchasing a subscription, provided you acted in good faith and complied with the merchant's documented cancellation instructions. This right applies to Invideo subscriptions purchased directly through the web platform.

Invideo's published terms specify a 7-day refund window only if you have not used the subscription-meaning you created no videos and downloaded no assets. However, Nigeria's 14-day statutory cooling-off period supersedes Invideo's shorter contractual window. If Invideo denies your refund claim within 7 days, file a formal complaint with the FCCPC, providing evidence of your purchase receipt and your cancellation request. Yafee recommends retaining email confirmations and screenshots of all correspondence.

Your legal position: You hold a non-waivable 14-day cooling-off right under Nigerian consumer law. Invideo cannot override this right through its terms of service. If the company refuses your refund, the FCCPC has authority to investigate and compel compliance.

Automatic renewal obligations and billing transparency

By law, Invideo must clearly disclose the cost, renewal frequency, and terms of automatic renewal before charging your payment method. You retain the right to cancel automatic renewal at any time without incurring penalties. If Invideo charged you without obtaining explicit prior consent, you can initiate a dispute through your payment provider or escalate to the FCCPC.

How to cancel Invideo on the web platform

Cancelling your Invideo subscription through the web platform provides the most direct control and produces an immediate cancellation confirmation.

Access your account and locate subscription settings

1. Open your web browser and navigate to invideo.io.
2. Log in using your registered email address and password.
3. Locate your profile menu in the top right corner of the screen.
   • Look for a small circular icon displaying your initials or profile photograph.
   • Click this icon directly; do not click "Sign Out" or other menu items.

Navigate to your subscription management section

1. From the dropdown menu that appears, select "Subscription" or "Billing".
2. If multiple billing-related options display, choose the one labeled "Subscription", "My Plan", or "Subscription Settings".
3. Avoid clicking settings unrelated to billing or account preferences.

Initiate the cancellation process

1. On the subscription management page, locate the "Cancel Subscription" or "Cancel Plan" button.
   • This button typically appears highlighted in red or prominently displayed.
   • Read any warning messages about losing paid features or credits upon cancellation.
2. Click the cancellation button.
3. Confirm your cancellation by selecting "Yes, cancel my subscription" on the confirmation popup that appears.
4. Invideo will display a cancellation confirmation message with the effective cancellation date.

Retain your cancellation confirmation

1. Take a screenshot of the cancellation confirmation screen.
2. Check your registered email for a cancellation confirmation message from Invideo.
3. Save this email and your screenshot for your records; Yafee advises keeping these documents for at least 6 months to resolve any billing disputes.

How to cancel Invideo through app store or google play

If you subscribed to Invideo through Apple App Store or Google Play Store, you must cancel through those platforms rather than the Invideo website itself.

Cancelling on apple app store (iOS)

1. Open the Apple App Store application on your iPhone, iPad, or Mac.
2. Tap or click the profile icon in the top right corner.
3. Select "Subscriptions" from the menu.
4. Locate and tap "Invideo".
5. Tap "Cancel Subscription" and confirm your choice.
6. Apple will display a cancellation confirmation with the cancellation effective date.
7. Take a screenshot and retain your email confirmation from Apple.

Cancelling on google play (Android)

1. Open the Google Play Store application on your Android device.
2. Tap the profile icon in the top right corner.
3. Select "Subscriptions" or "Manage subscriptions".
4. Locate and tap "Invideo".
5. Tap "Cancel Subscription" and confirm your cancellation choice.
6. Google Play will display a confirmation message showing your cancellation effective date.
7. Save a screenshot and retain any confirmation email from Google Play.

Invideo subscription pricing in nigeria

Understanding Invideo's pricing structure helps you assess the subscription's value and compare renewal costs against the cost of cancellation.

Prices fluctuate based on promotional offers, payment method, and currency conversion rates. Yafee recommends checking the Invideo website before cancelling to confirm your current renewal cost and ensure your cancellation prevents the next charge.

Refund eligibility and the timeline after cancellation

Your refund eligibility depends on how long you have held the subscription and whether you have used the platform's core features.

When Invideo will refund your payment

Invideo's refund policy permits refunds within 7 days of purchase if you have not created or exported any videos and have not downloaded assets. However, Nigeria's FCCPC extends this to 14 days as your statutory right. After 14 days, Invideo may deny refund claims unless you can evidence that the service failed to meet the terms advertised at the time of purchase.

Processing timeline after your cancellation request

1. Upon cancellation, Invideo immediately terminates your access to paid features.
2. You retain access to your account and existing videos for a grace period (typically 30 days), though Invideo may shorten this without notice.
3. If you requested a refund, Invideo processes refunds within 5 to 10 business days to your original payment method.
4. Monitor your bank or payment app for the refund credit; processing times vary by your financial institution.
5. If no refund appears after 10 business days, contact Invideo's support team with your cancellation confirmation and request a refund status update.

What happens to your videos and account after cancellation

After cancellation, you cannot create new videos or export existing ones using Invideo's AI tools. You retain the ability to view and download your previously exported videos from your account dashboard. Invideo may delete your account and all associated content 30 days after cancellation unless you re-subscribe. Download all important videos before your cancellation effective date to avoid loss.

Common mistakes to avoid when cancelling Invideo

Cancelling your subscription is straightforward once you know the correct steps; however, missteps can delay your cancellation or result in unwanted charges.

Mistake 1: confusing account deletion with subscription cancellation

Deleting your Invideo account is not the same as cancelling your subscription. Deleting your account removes all your videos and data permanently but does not prevent future charges if your subscription remains active. Always cancel your subscription first, wait for confirmation, then delete your account if you wish to remove your data completely.

Mistake 2: failing to cancel app store or google play subscriptions

If you subscribed through Apple App Store or Google Play, cancelling only on the Invideo website does not halt your subscription charges. You must cancel through the platform where you made the purchase. Yafee advises checking both the web platform and your app store account to confirm your subscription status after cancellation.

Mistake 3: not saving your cancellation confirmation

Invideo may dispute your cancellation claim if you cannot provide evidence that you requested it. Always retain screenshots of your cancellation confirmation page and save cancellation emails from both Invideo and your payment provider. These documents protect you if a dispute arises with your bank or if Invideo charges you again by mistake.

Mistake 4: cancelling too close to your billing date

If you cancel your subscription one day before your renewal date, you may still be charged if Invideo's billing system processes the charge before registering your cancellation. To avoid this, cancel at least 3 to 5 days before your next billing date. Check your payment method or Invideo account for your upcoming renewal date before initiating cancellation.

Mistake 5: ignoring the grace period to download videos

After cancellation, Invideo grants a 30-day grace period to download your videos and data. After this period, you lose access to your account entirely. Do not assume you can recover your videos later; download them immediately after cancelling.

After your cancellation: next steps and dispute resolution

Cancellation does not end the process if Invideo charges you again or if your refund does not arrive within the expected timeline.

Verify that your cancellation took effect

1. Log back into your Invideo account 24 to 48 hours after cancellation.
2. Check your subscription status; it should display "Cancelled" or "No active subscription".
3. If your account shows an active subscription, repeat the cancellation steps or contact Invideo support immediately.

Monitor your bank account for unexpected charges

1. For the next billing cycle, check your bank statement or payment app for any Invideo charges.
2. If Invideo charges you after cancellation, take a screenshot of the charge as evidence.
3. Contact your bank immediately to dispute the charge as an unauthorized transaction.

Escalate to the FCCPC if Invideo refuses to refund

1. If Invideo denies your refund claim or does not respond within 14 days, file a complaint with Nigeria's Federal Competition and Consumer Protection Commission.
2. Gather all evidence: your cancellation confirmation, purchase receipt, and all correspondence with Invideo.
3. Submit your complaint through the FCCPC's official website or contact their consumer hotline.
4. The FCCPC will investigate and may compel Invideo to refund you plus statutory damages.

Request a chargeback through your payment provider

1. If Invideo charged you after your cancellation, contact your bank, credit card company, or payment app (Paystack, Flutterwave, etc.).
2. Explain that you cancelled your subscription and request a chargeback for unauthorized charges.
3. Provide your cancellation confirmation screenshot and the unauthorized charge receipt.
4. Your payment provider will typically process chargebacks within 30 to 60 days.

How to avoid re-subscription to Invideo

Once you cancel, Invideo may offer promotional discounts or reactivation incentives through email. Protect yourself from accidental re-subscription.

Disable payment method on file

After cancellation, update or delete the payment method stored on your Invideo account. This prevents Invideo from charging you if you accidentally click a "Reactivate" link or if a technical glitch causes auto-renewal.

Unsubscribe from promotional emails

Invideo sends reactivation offers and discounts to cancelled users. Unsubscribe from these emails to avoid temptation and reduce the risk of clicking a link that re-enables your subscription.

Block or filter invideo's renewal reminders

Create an email filter to automatically archive or flag emails from Invideo's billing address. This prevents you from missing genuine refund confirmations while reducing notification fatigue.

Invideo contact information for nigerian users

If you experience issues cancelling your subscription or require additional support, contact Invideo directly using the addresses below. Yafee recommends keeping your customer service reference number from any email exchange for future reference.

Primary contact methods

Invideo US Headquarters (for billing and account inquiries):

Invideo Inc.
2001 L Street NW, Suite 600
Washington, DC 20036
United States

Invideo Singapore registered office (alternate contact):

Invideo Pte Ltd.
10 Bayfront Avenue
#37-01 Centennial Tower
Singapore 018956

Email support: Contact support through your Invideo account dashboard or visit invideo.io/contact for the latest support email address.

For Nigerian consumers, escalate unresolved billing disputes to the Federal Competition and Consumer Protection Commission (FCCPC) at [email protected] or visit www.fccpc.gov.ng for the complete complaint process.

Why cancel Invideo: a summary of your options

You may cancel Invideo for numerous reasons: unexpected charges, unmet expectations, budget constraints, or discovering a more suitable alternative platform. Your legal right to cancel within 14 days under Nigerian consumer law ensures you retain control and financial protection.

Final summary and call to action

Cancelling Invideo in Nigeria is a straightforward process when you follow the correct procedures and understand your legal rights. Whether you cancel through the web platform or your app store, you retain statutory protections under Nigerian consumer law, including a 14-day cooling-off period and the right to dispute unauthorized charges.

Document every step of your cancellation: take screenshots, save emails, and retain payment receipts. If Invideo refuses to honour your cancellation or refund claim, escalate to the Federal Competition and Consumer Protection Commission with your evidence.

Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by providing clear, legally grounded guidance. Whether you need help understanding your rights, navigating the cancellation process, or disputing a billing issue, Yafee offers free resources and step-by-step instructions tailored to Nigerian consumers. Visit yafee.com today to access additional cancellation guides, refund tracking tools, and consumer protection resources.

Take control of your subscriptions. Cancel Invideo on your terms, protect your NGN, and prevent future unexpected charges. Your consumer rights are non-negotiable under Nigerian law, and Yafee ensures you know exactly how to exercise them.