How to cancel Invideo and stop charges before your next billing date

What you need to know about Invideo before you cancel

Invideo is a cloud-based video creation platform built for marketers, content creators, small business owners, and teams across the Philippines who need fast video editing, AI-powered generation, stock media, and professional templates in a single subscription. Understanding what you are actually paying for helps you decide whether cancellation makes financial sense right now.

What Invideo includes in each paid plan

Invideo operates on a freemium model with a free tier at ₱0.00 and three paid subscription plans that renew automatically each calendar month. The platform grants you AI video generation minutes, iStock media credits, cloud storage capacity, and the ability to export videos without the Invideo watermark-features that most paying customers subscribe for.

Your subscription tier determines how many resources you access during each billing cycle. Once your AI generation minutes or media credits run out, you either stop creating or upgrade to a higher plan. This is why many users find themselves surprised by how quickly their monthly allowance depletes.

Why Invideo users cancel and what you should check first

Cancellation requests usually stem from three core reasons: the cost no longer fits your budget, you are not using the features enough to justify the monthly spend, or you hit the monthly resource limit faster than expected and do not want to upgrade.

Before you cancel, open your account dashboard and review how many AI minutes or iStock credits you actually consumed this billing cycle. If you have barely touched your allowance, cancellation might not be your best move-you might simply need a smaller plan. If you burned through everything in the first two weeks, that signals your workflow has outgrown your current tier.

Take a screenshot of your next billing date and current plan name. Download any finished videos or project files you want to keep. Invideo does not clearly state what happens to your project data after cancellation, so the safest approach is to export everything before your paid access expires.

Your consumer rights when canceling Invideo in the philippines

As a consumer in the Philippines, you have legal protections under the Consumer Act of the Philippines (Republic Act No. 7394) that cover unfair billing practices, misleading contract terms, and your right to cancel subscription services without unreasonable barriers.

What the consumer act of the philippines says about cancellations

The Consumer Act protects you against deceptive practices and grants you the right to cancel recurring charges. If Invideo makes cancellation deliberately difficult, does not honor your cancellation request within a reasonable timeframe, or continues to charge you after you cancel, you have grounds to file a formal complaint with the Department of Trade and Industry (DTI), the primary consumer protection authority in the Philippines.

Under the Consumer Act, companies must provide clear cancellation procedures and must not impose unreasonable obstacles to termination. Invideo cannot require you to call a non-existent phone number or make cancellation impossible through the account portal. Furthermore, the company must stop charging you on the effective date of your cancellation, not weeks later.

Your legal position on Invideo cancellation

You have the right to: Cancel your Invideo subscription at any time without penalty, provided you do so before your next billing date. Request a refund if you were charged after submitting a valid cancellation request. File a complaint with the Department of Trade and Industry if Invideo refuses to cancel your account or continues to charge you after cancellation.

You are responsible for: Submitting your cancellation request before the billing date listed in your account. Keeping a copy of your cancellation confirmation email as proof of termination. Exporting your project files before access ends, as Invideo may delete inactive accounts.

How to cancel Invideo step by step

Invideo requires you to cancel through your online account portal or via email support; the company does not offer phone cancellation. You must complete the cancellation process before your next scheduled billing date to avoid being charged for the following month.

Step 1: log in to your Invideo account

Visit the Invideo website and sign in using your registered email address and password. If you have forgotten your password, use the "Forgot Password" link on the login screen to reset it via email. Ensure you have access to the inbox associated with your Invideo account, as the company will send cancellation confirmation to this address.

Step 2: navigate to your account settings and subscription details

Once logged in, locate the account or settings menu, typically found in the top right corner of your dashboard or in a profile dropdown. Select "Account Settings" or "Billing" to view your current subscription plan, billing date, and payment method. Record your next billing date before proceeding-this is the deadline by which you must cancel to avoid the next charge.

Step 3: find the cancellation option in your account portal

Look for a "Manage Subscription," "Billing," or "Plans" section within your account settings. The cancellation link is usually located alongside your current plan name and renewal date. Click on the option that says "Cancel Subscription," "Downgrade," or "End Plan." Invideo may ask you to confirm your intention or select a reason for cancellation from a dropdown menu.

Step 4: confirm your cancellation and save the confirmation email

After clicking the cancellation button, Invideo will display a confirmation message on screen and send a confirmation email to your registered address. This email serves as your proof that you submitted a valid cancellation request. Save this email to your computer or forward it to yourself as a backup. Do not delete it; you will need this if a dispute arises.

Step 5: contact Invideo support if portal cancellation fails

If you cannot locate the cancellation option in your account portal or the cancellation button does not work, email Invideo's support team directly at [email protected]. Write a clear email stating your intent: "I request immediate cancellation of my Invideo subscription effective [date]." Include your account email address, current plan name, and the reason for cancellation. In accordance with the Consumer Act, the company must respond and process your request within 5 business days.

If Invideo does not respond to your support email within 5 business days or refuses to cancel your account, escalate your complaint to the Department of Trade and Industry (DTI). Yafee recommends documenting all communication attempts and saving timestamps of your requests.

Step 6: verify cancellation in your account within 24 hours

After submitting your cancellation, return to your account settings within 24 hours to verify the change. Your subscription status should display "Cancelled" or "Inactive," and your plan should no longer show a renewal date. If your account still shows an active plan or a future billing date, contact [email protected] immediately with your confirmation email attached.

What happens after you cancel Invideo

Cancellation takes effect immediately, though you retain access to your account until your current billing period ends. Consequently, you will continue to have full access to all paid features until the last day of your current billing cycle, after which your account will downgrade to the free tier.

Your access during the final billing period

You retain all functionality-including watermark removal, AI generation minutes, and media credits-until 11:59 PM on your final billing date. Use this window to download any videos, export project files, and save templates you may need later. Once the billing period ends and your account downgrades to free, you lose access to premium features and may not be able to open or edit projects that relied on paid-tier resources.

What happens to your projects and data

Invideo does not explicitly state a timeline for deleting inactive user data after cancellation. The safest assumption is that your projects may be deleted within 30 to 90 days of your account becoming inactive. Before your access expires, download all finished videos in their highest available quality and export any project files you wish to keep. You can re-upload these files later or use them in other video editors.

Downgrading instead of canceling

If you want to continue using Invideo but cannot afford the current plan, consider downgrading to the free tier instead of canceling completely. This preserves your account, saved templates, and user history. To downgrade, navigate to your billing settings and select "Switch to Free Plan." This action takes effect immediately and removes all charges from your account.

Refund policy and how to request a refund

Invideo's refund eligibility depends on how long you have held your subscription and whether you meet the company's refund window, which is typically 7 to 14 days from the original purchase date.

When you qualify for a refund

You may be eligible for a refund if you purchased a paid plan within the last 7 days and have used fewer than 25% of your monthly AI generation minutes or media credits. If you were charged after submitting a valid cancellation request, you have grounds for a refund under the Consumer Act, regardless of how long you held the subscription. Furthermore, if Invideo's cancellation process deliberately obstructed your ability to cancel, any charges incurred after your attempted cancellation should be refunded.

How to request a refund from Invideo

Email [email protected] with the subject line "Refund Request" and include the following information: your account email address, the date of the charge you want refunded, your invoice or receipt number if available, and a brief explanation of why you believe you qualify (e.g., "Charged after cancellation request" or "Within 7-day refund window"). Yafee advises attaching your original cancellation confirmation email and any support correspondence.

Invideo typically responds to refund requests within 5 to 10 business days. If the company denies your refund claim, you have the right to escalate to the Department of Trade and Industry or file a chargeback dispute with your payment provider (bank, credit card issuer, or PayPal, depending on how you paid).

Chargeback and payment provider protection

If Invideo refuses to refund you and you paid by credit card or digital wallet, contact your bank or payment provider and request a chargeback or dispute. Present your cancellation confirmation email and the DTI complaint number (if filed) as evidence. Most payment providers will investigate and may reverse the charge in your favor if Invideo cannot prove you received and used the service.

Common mistakes people make when canceling Invideo

Cancellation is straightforward, but a few missteps can leave you stranded with ongoing charges. These errors are easily avoided once you know what to watch for.

Mistake 1: canceling after the billing date, not before

Invideo bills you on the same date each month. If your billing date is the 15th and you cancel on the 16th, you will be charged for the next month and must cancel again. Check your account now and note your exact billing date. Set a phone reminder for 3 days before that date as your cancellation deadline. Do not wait until the last day.

Mistake 2: assuming cancellation happens automatically after downgrading

Downgrading to the free plan does not cancel your paid subscription; it simply changes your plan tier. You must take the additional step of selecting "Cancel Subscription" in your billing settings to stop all charges. Yafee has seen countless users downgrade, assume they are done, and then discover charges still appearing months later.

Mistake 3: not saving your cancellation confirmation email

Your cancellation confirmation is your only proof that you requested termination. If Invideo charges you again by mistake or claims they never received a cancellation request, this email protects you. Save it to your computer, print it, or forward it to a backup email address. Do not rely on your inbox alone; email providers delete old messages after months or years.

Mistake 4: deleting your account instead of canceling your subscription

Some users believe that deleting their Invideo account will stop charges. Account deletion and subscription cancellation are two separate actions. Delete your account only after you have confirmed cancellation and your final billing period has ended. If you delete your account first, you may lose access to the cancellation tools in your billing settings.

Mistake 5: not downloading your projects before the final billing date

Once your account downgrades to free, you may lose access to projects created with paid features. Download all finished videos and exported project files while you still have paid access. This window closes when your billing period ends, and Invideo may delete inactive projects within 30 to 90 days.

Invideo pricing comparison and cancellation checklist

Use this checklist to ensure you complete every step before your next billing date and avoid accidental charges after cancellation.

Cancellation timeline summary

You have until midnight on your billing date to submit your cancellation request. Invideo processes cancellations immediately in the account portal; however, it may take up to 24 hours for your account status to update and reflect "Cancelled." Your access continues until the end of your current billing period. In accordance with consumer protection law in the Philippines, the company must stop billing you after your cancellation date. If a charge appears after cancellation, contact [email protected] and file a dispute with the Department of Trade and Industry if necessary.

If you no longer want to use Invideo at all

Some users keep their Invideo account after canceling the paid plan, using only the free tier for occasional projects. Others prefer to delete their account entirely and remove all personal data from Invideo's servers.

Keeping your account after downgrading

If you downgrade to the free plan and keep your account open, you retain access to basic features, your saved projects, and your user templates. You can log back in anytime and upgrade to a paid plan if your needs change. This approach requires no additional action-simply cancel your paid subscription and leave your free account as is.

Deleting your Invideo account permanently

If you want to remove your account from Invideo's system entirely, navigate to your account settings and look for a "Delete Account" or "Close Account" option. Be aware that account deletion is permanent and irreversible; you will lose access to all your projects, templates, and saved videos hosted on Invideo's servers. Download everything you need before requesting deletion. Send a deletion request to [email protected] with the subject "Account Deletion Request" and include your email address. Invideo typically processes account deletions within 10 to 14 business days.

When to contact Invideo support and the department of trade and industry

Contact Invideo support if cancellation fails through the account portal or if you have questions about your refund eligibility. Escalate to the Department of Trade and Industry if Invideo refuses to cancel your account or continues billing you after a confirmed cancellation request.

Contacting Invideo support

Email [email protected] with clear subject lines: "Cancellation Request," "Refund Request," or "Billing Issue." Include your account email, the specific problem you are facing, and any relevant dates or invoice numbers. Save all support emails and response times; the Department of Trade and Industry will want proof that you attempted to resolve the issue directly with the company. Invideo's support team typically responds within 5 business days. If you do not receive a response within 7 days, file a complaint with the DTI.

Filing a complaint with the department of trade and industry

If Invideo ignores your support emails, refuses to cancel, or continues to charge you after cancellation, file a formal complaint with the Department of Trade and Industry at dtiphil.org or visit a DTI regional office in your province. Bring the following documentation: your cancellation confirmation email, all support correspondence with Invideo, bank or card statements showing unauthorized charges, and a detailed account of what happened. The DTI will investigate on your behalf and can compel Invideo to refund you or face penalties. Yafee recommends filing with the DTI if a dispute remains unresolved after 10 business days of company non-response.

Your final cancellation address and contact information

Use this information if you need to send written correspondence or escalate your complaint through official channels.

Invideo support email: [email protected]

Department of Trade and Industry (Philippines): dtiphil.org | Regional offices available in all provinces

For chargebacks and payment disputes: Contact your bank, credit card issuer, or digital payment provider (PayPal, GCash, etc.) within 60 days of the disputed charge.

Canceling Invideo is a straightforward process when you follow these steps and meet your billing date deadline. Yafee has guided thousands of consumers through SaaS cancellations in the Philippines, and we understand the frustration of recurring charges and confusing billing systems. Yafee is here to help you reclaim control of your subscriptions. Document every step, save your confirmation email, and do not hesitate to escalate to the Department of Trade and Industry if Invideo does not honor your request. Your consumer rights under the Consumer Act of the Philippines are clear: you have the right to cancel, and the company must stop billing you. Yafee empowers you with the knowledge and procedures to enforce those rights.