How to cancel Invideo and protect your rights in canada

What Invideo is and why you might want to cancel

Invideo is a cloud-based video editing platform that enables you to create social media content, marketing videos and promotional material using templates, stock footage, text-to-video tools and pre-designed assets. The service operates on a freemium model, offering a free tier with restricted functionality alongside multiple paid subscription tiers that unlock premium templates, higher export quotas, additional credits and access to an expanded library of stock assets.

You can purchase an Invideo subscription directly through their website, or obtain one through Apple's App Store or Google Play on your mobile device. The platform maintains your projects in your account, ensuring your videos and media remain accessible after cancellation. However, your access to premium features depends on which subscription tier you downgrade to following termination.

If you are considering cancellation, Yafee is here to guide you through every procedural step and help you understand your rights as a Canadian consumer. Whether you have outgrown the service, identified a competitor that better suits your requirements, or simply wish to pause your subscription, we will walk you through the exact steps to cancel without confusion or unnecessary delay.

When cancellation makes practical sense

You might want to cancel Invideo if you have discovered a competing video editor with features you prefer, if your video production requirements have fundamentally changed, or if the subscription cost no longer aligns with your budget. Many users find that once they complete their initial project, they do not require the paid tier's premium assets or export limits. Others discover that simpler free tools meet their needs equally well.

Before you cancel, consider whether you are experiencing a temporary cash flow issue that a brief pause might resolve, or whether this represents a permanent shift in your requirements. Yafee recommends reviewing your current projects to ensure you have exported everything you need before downgrading to the free plan, since the free tier enforces stricter export limits and applies watermarks to all videos you create.

Your consumer rights in canada

As a Canadian consumer, you are protected by federal and provincial consumer protection legislation, including the Competition Act and your province's Consumer Protection Act. These laws require that services be delivered as advertised and that billing practices remain transparent and fair. If Invideo misrepresented its features, failed to cancel your subscription upon request, or continued charging you after cancellation, you have the right to dispute the charge and potentially recover damages.

Most significantly, you possess the unconditional right to cancel any subscription service. If Invideo makes cancellation deliberately difficult or refuses to process your cancellation request within a reasonable timeframe (typically 14 days), you can file a complaint with your provincial consumer protection authority or escalate to the Competition Bureau if you suspect deceptive practices. Yafee always recommends keeping proof of your cancellation request, particularly if you cancel by email or mail.

Your legal position: Under the Consumer Protection Act of your province and the federal Competition Act, you are entitled to cancel without penalty after the initial subscription period. If the company resists, contact your provincial consumer protection office or the Competition Bureau at 1-800-348-5358.

How to cancel Invideo across all platforms

Your cancellation method depends on where you originally purchased your Invideo subscription, and each platform operates its own process.

Cancel your Invideo subscription on the web

If you purchased your Invideo subscription directly through the Invideo website, you cancel directly through your account dashboard. This is the fastest and most straightforward cancellation method, and it provides immediate confirmation of your cancellation request.

1. Open your web browser and navigate to the Invideo website (invideo.io).
   • Ensure you are logged into the account associated with your paid subscription.
2. Click the profile icon or account menu in the top right corner of the page.
   • This typically appears as a circular icon with your initials or profile picture.
3. Select "Settings" or "Account Settings" from the dropdown menu.
   • You may see options labelled "Billing," "Subscription," or "Plan Management."
4. Locate the "Subscription" or "Billing" section within your settings panel.
   • This section displays your current plan, renewal date and payment method.
5. Click "Cancel Subscription" or "Manage Plan."
   • The platform will present you with a summary of your current plan and any unused credits.
6. Confirm your cancellation request by clicking the final "Confirm Cancellation" button.
   • Invideo will display a confirmation message and send a cancellation confirmation email to your registered address.
   • Save this email for your records as proof of cancellation.

Cancel an Invideo subscription purchased on iOS

If you subscribed to Invideo through Apple's App Store on your iPhone or iPad, you cancel through Apple's subscription management system, not through Invideo directly.

1. Open the Settings app on your iOS device.
   • This is the grey gear icon on your home screen.
2. Tap your Apple ID name at the top of the Settings menu.
   • You will see your profile picture or initials.
3. Select "Subscriptions" from the menu options.
   • This shows all active subscriptions linked to your Apple ID.
4. Find and tap "Invideo" in your subscriptions list.
   • You will see your plan name, next billing date and renewal price.
5. Tap "Cancel Subscription" at the bottom of the Invideo subscription details page.
   • Apple will ask you to confirm your cancellation reason.
6. Complete the cancellation by confirming your choice.
   • Apple will send you a confirmation email immediately after cancellation.
   • Your access to Invideo premium features will end on your current billing cycle's final day.

Cancel an Invideo subscription purchased on android

If you subscribed to Invideo through Google Play on your Android device, you cancel through Google Play's subscription management system.

1. Open the Google Play Store app on your Android device.
   • Look for the coloured triangle logo on your home screen.
2. Tap your profile icon in the top right corner of the Play Store.
   • This typically appears as a circular avatar or initial.
3. Select "Manage my subscriptions" or "Subscriptions" from the menu.
   • Google Play displays all active subscriptions tied to your Google account.
4. Tap "Invideo" in your active subscriptions list.
   • You will see your subscription plan, next billing date and payment method.
5. Tap "Cancel subscription" on the subscription details screen.
   • Google Play may present you with a retention offer or ask for your cancellation reason.
6. Confirm your cancellation request to complete the process.
   • Google will send you a confirmation email to your registered Gmail address.
   • Your premium access will terminate at the end of your current billing period.

Cancel Invideo by postal mail

If you experience difficulties cancelling through the web, iOS or Android platforms, you may cancel by sending a formal written request to Invideo's corporate office in the United States. This method provides documented proof of your cancellation request and is enforceable under consumer protection law.

1. Prepare a cancellation letter on plain paper or your business letterhead.
   • Include your full name, email address, phone number and the email address associated with your Invideo account.
   • State clearly: "I request immediate cancellation of my Invideo subscription effective immediately."
   • Include your subscription plan name, current billing date and any relevant order or account reference numbers.
   • Date the letter and sign it in ink.
2. Enclose proof of your identity and current billing information.
   • A copy of your most recent invoice or billing confirmation email is sufficient.
3. Send your cancellation letter via registered mail with return receipt requested (or equivalent tracked courier service) to Invideo's U.S. headquarters.
   • Invideo's Delaware corporate address is the appropriate destination for cancellation by mail.
   • Contact Invideo's customer support beforehand to request the specific mailing address for cancellation requests, as corporate office locations may change.
4. Retain your postal receipt and tracking number as proof of delivery.
   • Keep these documents for at least 12 months in case you need to dispute ongoing charges.
5. Allow 5 to 10 business days for Invideo to process your cancellation following receipt of your letter.
   • Monitor your account and payment statements for continued charges.
   • If charges continue after 14 days from your mail date, escalate to your provincial consumer protection authority.

Understanding invideo's pricing and subscription tiers

Invideo offers multiple subscription levels, each with different feature sets and pricing structures.

Many users discover that their actual usage falls below the tier they purchased. If you are paying for the Plus plan but consistently export fewer than 120 minutes monthly, downgrading to the Basic plan or the free tier before cancellation may preserve credits or reduce your final charge.

What happens after you cancel your Invideo subscription

Cancellation is immediate, but several important changes to your account occur automatically.

Access to your projects and exported videos

Your completed video projects remain stored in your Invideo account indefinitely after cancellation. You retain full access to download, view or re-export any videos you created while your subscription was active. However, you can no longer use the Invideo editor to modify or create new projects; you can only view, download and manage existing work.

Loss of premium features

Upon cancellation, your account immediately downgrades to the free tier. This means watermarks reappear on any new exports, your monthly export limit drops to the free tier's quota, and you lose access to premium templates, stock footage libraries and advanced editing tools. Consequently, you cannot re-export existing videos without watermarks unless you resubscribe.

Refunds and credit balances

Invideo does not issue prorated refunds for monthly subscriptions cancelled mid-cycle. If you purchased an annual plan and cancel before the year ends, Invideo may offer a refund on unused months; contact customer support to inquire. Any unused export credits or monthly minutes expire upon cancellation and cannot be carried forward or recovered.

Billing confirmation after cancellation

Monitor your credit card or payment account for 30 days following cancellation to ensure no further charges appear. If your financial institution shows a charge from Invideo after your cancellation date, contact Invideo's customer support immediately with your cancellation confirmation email. If the company refuses to refund the erroneous charge, file a dispute with your credit card issuer or bank within 60 days of the unwanted transaction.

Common mistakes to avoid when cancelling Invideo

Cancellation is straightforward, but several pitfalls can delay the process or leave you unprotected if billing disputes arise later.

Mistake one: confusing app deletion with subscription cancellation

Deleting the Invideo app from your phone does not cancel your subscription. The app is merely the interface to access the service; your subscription remains active on Apple's App Store or Google Play unless you explicitly cancel it through those platforms' subscription management systems. Yafee has helped thousands of consumers cancel Invideo by clarifying this critical distinction, since many users delete the app and assume they have also cancelled the subscription, only to discover unexpected charges weeks later.

Mistake two: not keeping proof of your cancellation request

If you cancel on the web, screenshot or save the confirmation page and confirmation email. If you cancel by mail, retain your postal tracking receipt. If you cancel through iOS or Android, save the confirmation email from Apple or Google. Without documented proof, you have no evidence of your cancellation request if disputes arise, and Invideo can claim they never received your request. Yafee recommends treating your cancellation confirmation as you would a legal document.

Mistake three: cancelling without exporting your videos first

Once you downgrade to the free tier, re-exporting your existing videos will add a watermark. If you anticipate needing clean, watermark-free versions of your projects, download or export them before you cancel. The free tier does not permit watermark-free exports, and re-enabling your subscription is the only way to obtain clean versions of previously created work.

Mistake four: ignoring continued charges after cancellation

Check your bank or credit card statement 7 to 14 days after you cancel to confirm the cancellation processed correctly. If Invideo continues charging you after your cancellation date, contact the company immediately and reference your cancellation confirmation. If Invideo does not issue a refund within 14 days, file a chargeback dispute with your financial institution or report the company to your provincial consumer protection authority.

Refund eligibility and how to request one

Invideo's refund policy varies by subscription type and cancellation timing.

Monthly subscription refunds

Invideo does not offer prorated refunds if you cancel mid-month. You retain access to the service until the end of your billing cycle, at which point your account downgrades to the free tier. Consequently, if you cancel on day five of a 30-day cycle, you cannot request a refund for the remaining 25 days.

Annual plan refunds

If you purchased an annual subscription and cancel before the 12-month term concludes, Invideo may offer a refund for unused months. Contact their customer support team directly with your subscription details and cancellation date. The company reserves the right to deny refund requests if you have consumed a substantial portion of your annual credits, but refunds for cancellations within the first 30 days are often granted. Yafee recommends submitting refund requests in writing (by email with subject line "Refund Request - [Your Account Email]") to create a documented record.

Billing errors and unauthorized charges

If Invideo charged your card without your authorization, continued charging after cancellation, or double-charged you, you have the right to dispute the charge. Contact Invideo's billing department first with proof of your cancellation request and the unwanted charges. If they refuse to refund within 14 days, escalate to your credit card company or bank and file a dispute claim. Most financial institutions reverse unauthorized charges within 30 days of dispute filing.

Comparing Invideo to alternative video editing tools

If you are cancelling because you seek features Invideo does not offer, the following table compares Invideo to common alternatives.

Each tool serves different creator profiles. If you are cancelling Invideo because its templates no longer meet your aesthetic requirements, DaVinci Resolve or Adobe Premiere Rush offer deeper customization. If cost is your primary concern, CapCut or the free version of DaVinci Resolve provide professional results without subscription fees. Yafee's cancellation guides cover all these platforms, ensuring you can switch services with confidence.

Your next steps: cancellation checklist and contact information

Follow this checklist to ensure your cancellation is complete and documented.

Before you cancel

• Export and download all videos you wish to keep in watermark-free format.
• Note your subscription plan name, current billing date and account email address.
• Take screenshots of your account subscription details page.

During cancellation

• Select your preferred cancellation method: web, iOS, Android or postal mail.
• Confirm the cancellation through to the final confirmation page or email.
• Screenshot or save the confirmation message for your records.

After cancellation

• Monitor your credit card or bank statement for 30 days to confirm no further charges appear.
• Verify that your account has downgraded to the free tier by logging in.
• If charges continue, file a chargeback dispute with your financial institution within 60 days.
• If you suspect deceptive billing practices, report Invideo to the Competition Bureau (www.competitionbureau.gc.ca) or your provincial consumer protection office.

Invideo contact information for cancellation by mail

If you must cancel by postal mail, contact Invideo's customer support team to request the current mailing address for cancellation requests before sending your letter. Invideo maintains corporate offices in the United States, with headquarters registered in Delaware. Send your registered letter with return receipt requested to ensure proof of delivery. Yafee recommends always sending cancellation letters via tracked courier or registered mail rather than standard postal mail, as this provides legal documentation if disputes later arise.

Cancelling Invideo requires only minutes if you use the web or mobile app platforms, or a few business days if you send a formal letter by mail. Your rights as a Canadian consumer are protected by the Consumer Protection Act of your province and federal competition law, ensuring that Invideo must honour your cancellation request and cease charging you within a reasonable timeframe. Whether you are switching to a competitor, taking a break from video creation, or simply reassessing your subscription portfolio, Yafee has provided you with the precise legal framework and step-by-step procedures to cancel without confusion or unnecessary delay. Document your cancellation, monitor your billing, and escalate to your provincial consumer protection authority if the company resists. You are in control of your subscriptions and your finances.