How to cancel DoFasting in new zealand and reclaim your subscription fees

Understanding DoFasting and why cancellation matters

DoFasting is a digital wellness platform that combines mobile apps, personalised meal plans, coaching content and supplement products to support your intermittent fasting journey. The service operates on an automatic-renewal subscription model, meaning your account will continue charging you on each billing date unless you actively cancel before that date arrives. If you have decided DoFasting no longer serves your health goals, or the cost no longer justifies the value, you have the right to cancel immediately under New Zealand consumer law. Yafee helps thousands of New Zealand consumers understand their subscription rights and execute cancellations correctly, ensuring you keep control of your spending.

How DoFasting works and where subscriptions renew

You access DoFasting through the company website or via iOS and Android mobile apps. Physical supplements ship separately as tangible goods. Your subscription renews automatically on your billing date unless you submit a cancellation request in advance. A critical point: deleting the DoFasting app from your phone does not cancel your subscription. Many subscribers discover this fact only after being charged again, which is why Yafee emphasises that app deletion and account cancellation are two entirely separate actions.

Common reasons new zealand subscribers cancel

Subscribers cancel DoFasting for several practical reasons: the app interface does not suit their lifestyle, they have achieved their fitness goals, the monthly cost does not deliver sufficient value, or they prefer to manage fasting without a paid platform. You may also cancel if the service fails to meet the quality standards promised in its marketing, or if you are charged after requesting cancellation. Whatever your reason, cancelling promptly protects your bank account and ensures you are not charged for a service you no longer use.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 and the Fair Trading Act 1986 establish your legal foundation for cancelling digital services and reclaiming fees if DoFasting breaches its obligations to you.

What the consumer guarantees act covers

Under the Consumer Guarantees Act 1993, digital services and goods supplied in New Zealand must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If DoFasting fails to meet these guarantees-for example, if the app is fundamentally non-functional, crashes repeatedly, or was marketed in a misleading way-you have legal grounds to request a refund, replacement or compensation. The legislation does not favour lock-in contracts or unreasonable barriers to cancellation. Yafee advises that if DoFasting's terms of service conflict with these guarantees, the Consumer Guarantees Act takes precedence.

Your right to cancel freely and seek escalation

You have the right to cancel your subscription at any time without penalty or extended notice periods. Consumer law in New Zealand does not permit companies to impose cancellation fees or to make the cancellation process deliberately difficult. If DoFasting buries the cancellation button, requires a phone call to a support line instead of offering online cancellation, refuses to process email requests, or continues charging after you submit a cancellation request, you can escalate your complaint to the Commerce Commission (the primary regulator for fair trading in New Zealand) or your local Citizens Advice Bureau.

Your legal position

You are legally entitled to cancel DoFasting immediately upon request. If DoFasting refuses to cancel, continues charging after cancellation, or makes cancellation deliberately difficult, you have grounds to dispute the charge with your bank and lodge a formal complaint with the Commerce Commission. Document all cancellation attempts (emails, screenshots, dates and times) in case you need to escalate. Yafee recommends keeping these records for at least 12 months.

How to cancel DoFasting: step-by-step for website subscriptions

If you subscribed directly through the DoFasting website (rather than through Apple App Store or Google Play), you must cancel via the website account settings to stop all charges.

Step 1: log into your DoFasting account

1. Visit app.dofasting.com in your web browser.
2. Enter your email address and password to log in.
   • If you have forgotten your password, click the "Forgot password?" link and follow the email reset instructions sent to your inbox.

Step 2: navigate to your subscription or billing settings

1. Once logged in, locate your account settings or profile menu.
   • This is typically found in the top-right corner or in a sidebar menu.
2. Look for sections labelled "Subscription", "Billing", "Plan", "Membership" or "Payment settings".
   • The exact label depends on DoFasting's current interface design.

Step 3: find and select the cancel option

1. Within your subscription or billing section, locate the button or link to cancel your subscription.
   • This may be labelled "Cancel subscription", "Downgrade plan", "Pause membership" or "Manage plan".
2. Click on this option to proceed.

Step 4: confirm your cancellation and receive confirmation

1. Follow the on-screen prompts to confirm your cancellation request.
   • DoFasting may ask why you are leaving; you may provide feedback or skip this step.
2. DoFasting may offer a discounted renewal rate to retain you; decline this if you wish to cancel.
3. The system should display a confirmation message stating your subscription has been cancelled.
   • Screenshot this confirmation for your records.
4. Check your email inbox for a confirmation email from DoFasting within 24 hours.
   • This email should specify the cancellation date and confirm no further charges will occur.

Step 5: verify that charges have stopped

1. Review your bank statement or credit card transactions after your scheduled billing date has passed.
   • If you cancelled before your next billing date, you should see no charge on that date.
2. If you are charged after cancellation, contact DoFasting support immediately with screenshots of your cancellation confirmation and request an immediate refund.
3. If DoFasting refuses the refund, escalate the charge dispute to your bank as an unauthorised transaction.

Cancelling a DoFasting subscription via apple app store

If you subscribed to DoFasting through the Apple App Store on an iPhone or iPad, you must cancel through Apple's system, not through the DoFasting app itself.

Step 1: open apple ID settings on your device

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen to access your Apple ID profile.

Step 2: navigate to subscriptions

1. Tap "Subscriptions" (or "Media & Purchases" on older iOS versions, then "Subscriptions").
2. You will see a list of all active subscriptions linked to your Apple ID.

Step 3: select DoFasting and cancel

1. Find and tap "DoFasting" in the subscriptions list.
2. Tap "Cancel Subscription" or "Edit Subscription".
   • If you see "Cancel Free Trial" instead, you are within a free trial period and will not be charged if you cancel now.
3. Confirm the cancellation by tapping "Confirm" or "Stop Subscription".
4. Apple will send you a confirmation email. Your subscription will end on the date shown; you will not be charged again after that date.

Cancelling a DoFasting subscription via google play

If you subscribed to DoFasting through the Google Play Store on an Android device, you must cancel through Google's subscription management system.

Step 1: open the google play store app

1. On your Android device, open the Google Play Store app.
2. Tap your profile icon in the top-right corner.

Step 2: access your subscriptions

1. Tap "Manage subscriptions" or "Payments and subscriptions" (the exact label varies by Android version).
2. You will see all active subscriptions linked to your Google Play account.

Step 3: cancel DoFasting

1. Tap "DoFasting" from the list.
2. Tap "Cancel subscription".
3. Follow any on-screen prompts and confirm the cancellation.
4. Google will send you a confirmation email. Your access will end on the date specified, and no further charges will occur after that date.

Refunds and billing: what to expect after cancellation

Your refund entitlement depends on when you cancel and whether DoFasting has breached the Consumer Guarantees Act.

Refunds for cancellation within the 14-day cooling-off period

If you purchased your DoFasting subscription fewer than 14 days ago and have not yet used the service significantly, you may be entitled to a full refund under the Consumer Guarantees Act. To claim this, contact DoFasting support with your order confirmation and request a refund. Yafee recommends sending this request via email so you have a written record. DoFasting should process the refund within 10 business days if it approves your claim.

Refunds after 14 days

After 14 days, you are no longer entitled to an automatic refund simply for changing your mind. However, you may still claim a refund if DoFasting has breached the Consumer Guarantees Act-for example, if the app does not function as advertised, or if the service is of unacceptable quality. If you believe this applies to you, document the specific failure, take screenshots, and submit a detailed complaint to DoFasting support requesting a refund or partial credit. If DoFasting refuses, escalate to the Commerce Commission.

Charges after your cancellation date

If you are charged after your scheduled cancellation date, this is a billing error and you have the right to dispute it. Contact DoFasting support immediately with screenshots of your cancellation confirmation. Yafee advises asking for an immediate refund of the erroneous charge. If DoFasting does not refund within 5 business days, contact your bank or credit card provider and dispute the transaction as unauthorised. Most banks will reverse the charge in your favour if you provide evidence of your cancellation request.

DoFasting pricing summary and cancellation timeline

Understanding DoFasting's pricing structure and your cancellation window helps you plan your exit strategy and avoid unnecessary charges.

Key dates and cancellation windows

Note your next billing date immediately after purchase. Yafee recommends setting a calendar reminder for five days before your next billing date. This gives you a buffer to cancel before the automatic renewal charge processes. If you cancel after your next renewal has already charged, you can request a refund by contacting support within 14 days, provided you have not accessed premium features. After 14 days, a refund is discretionary unless DoFasting has failed to deliver the service as promised.

Common mistakes that delay or prevent cancellation

Cancellation is straightforward if you follow the correct steps, but several avoidable errors can trap you in your subscription longer than necessary.

Mistake 1: deleting the app instead of cancelling your subscription

Removing the DoFasting app from your phone does not cancel your subscription. Billing continues in the background, and you will be charged on your next renewal date. To actually cancel, you must log into your account (website, Apple ID or Google Play, depending on where you subscribed) and submit a formal cancellation request. After deletion, reinstall the app if necessary to access your account settings, or cancel via the website directly.

Mistake 2: assuming a free trial or discounted period has ended your subscription

If you began with a discounted trial, your full-price subscription will automatically activate when the trial expires unless you cancel in advance. Set a reminder at least one week before your trial ends. Review your account settings during the trial period to confirm the renewal date and ensure you have the option to cancel before the full charge applies.

Mistake 3: sending cancellation requests to the wrong support channel

DoFasting may not monitor all support channels equally. Yafee advises sending your cancellation request via the official email address listed on the DoFasting website or within your account settings, not through social media or general contact forms. Use email so you have a timestamped record of your request. Include your full name, email address, account details, and the phrase "I request cancellation of my subscription effective immediately" to leave no room for misinterpretation.

Mistake 4: not following up if you receive no confirmation

If you do not receive a confirmation email within 24 hours of cancelling, follow up with DoFasting support. Your cancellation may not have processed. Screenshot your cancellation confirmation (if the system displayed one) and email it to support, requesting acknowledgement of your cancellation request and the exact date on which charges will cease.

Mistake 5: forgetting to verify charges have stopped

Cancellation is not complete until you confirm that no charge appears on your next billing date. Check your bank or credit card statement on and after your scheduled billing date. If a charge appears, dispute it immediately with your bank or initiate a credit card chargeback. Do not delay; most banks have a 60-day window for disputing unauthorised transactions.

What to do after you cancel DoFasting

Once your cancellation is confirmed, ensure you protect your remaining access and explore alternative services if necessary.

Your access after cancellation

You retain access to DoFasting until the end of your paid billing period. If you paid for a full month and cancelled midway, you can continue using the app until that month expires. After your paid period ends, the app will disable your access to premium features, and you will be unable to download new meal plans or coaching content. Download any resources you wish to keep before your access closes.

Protecting your account security

Consider updating your DoFasting password after cancellation, or delete the app entirely to ensure you are not accidentally re-enrolled in the future. If you used a credit or debit card to pay for DoFasting, monitor that card for unexpected charges over the following months. Most credit card companies offer alerts; Yafee recommends enabling these for transactions above a certain amount so you catch any unauthorised charges immediately.

Alternative fasting and wellness apps

If you are interested in continuing your intermittent fasting practice with a different provider, consider free alternatives such as Zero (fasting tracker), MyFitnessPal (nutrition tracking), or Simply Fasting (community-based support). Yafee emphasises that you do not need a paid app to maintain a successful fasting routine; many people track fasting manually using a calendar or notes app.

What to do if DoFasting refuses to cancel

If DoFasting ignores your cancellation request, continues charging after you have cancelled, or claims your cancellation did not process, you have formal escalation options under New Zealand law.

Step 1: send a formal written cancellation demand

1. Send an email to DoFasting's customer support address with the subject line "Final Cancellation Request and Demand for Refund".
2. Include your full account details, the date you originally requested cancellation, and screenshots of that request.
3. State clearly: "I hereby cancel my DoFasting subscription effective immediately. If this cancellation is not processed within 48 hours, I will dispute all charges with my bank."
4. Send this via email so you have a timestamped record.
5. Allow 48 hours for a response.

Step 2: dispute the charge with your bank

1. If DoFasting does not respond or refuses to cancel, contact your bank or credit card provider.
2. Explain that you requested cancellation and DoFasting ignored the request and continued charging you.
3. Provide screenshots of your cancellation request and any denial from DoFasting.
4. Request that your bank initiate a chargeback (dispute) for the unauthorised charges.
5. Your bank will typically reverse the charge within 7 to 10 business days and may refund multiple months of charges if you provide evidence of repeated post-cancellation billing.

Step 3: lodge a complaint with the commerce commission

1. Visit the Commerce Commission website (www.comcom.govt.nz) and navigate to the complaints section.
2. Complete the online complaint form with details of your cancellation request, DoFasting's refusal to cancel, and the dates of unauthorised charges.
3. Attach screenshots and email correspondence as supporting evidence.
4. The Commerce Commission will investigate DoFasting's compliance with the Consumer Guarantees Act and Fair Trading Act.
5. If the investigation finds DoFasting at fault, the Commission can order DoFasting to refund you and may levy penalties against the company.

Step 4: seek advice from citizens advice bureau

1. Contact your local Citizens Advice Bureau (CAB) at www.cab.org.nz or by phone.
2. CAB offers free, confidential advice on consumer rights and can help you draft formal complaint letters to DoFasting or escalate to regulators.
3. CAB can also advise you on dispute resolution services if you wish to pursue mediation before formal regulatory action.

Before you cancel: should you pause instead of cancelling

Some subscribers benefit from pausing a subscription temporarily rather than cancelling permanently.

When pausing makes sense

If you are uncertain whether you want to cancel permanently, or if you anticipate returning to DoFasting in the future, check whether DoFasting offers a subscription pause feature. This temporarily suspends your charges for a set period (typically 30 to 90 days) while preserving your account data and settings. When you are ready to resume, you can reactivate your subscription without losing your history. Yafee recommends pausing if you are on a break from fasting but plan to return to it later.

How to pause instead of cancel

When you navigate to your subscription settings, look for an option labelled "Pause subscription", "Pause membership" or "Take a break". Select this instead of "Cancel subscription". Confirm the pause period (usually 30 days by default). Your subscription will resume automatically after the pause period unless you cancel before that date. This gives you flexibility without losing your account information.

Cancellation address and contact details for DoFasting

DoFasting does not list a specific physical mailing address for cancellations in New Zealand. All subscription management and cancellation requests must be processed via the DoFasting website account settings or through your Apple ID (iOS) or Google Play (Android) subscription manager. If you encounter difficulty cancelling online, contact DoFasting customer support through the email address listed on the DoFasting website or within your account settings menu. Specify your account details and request cancellation confirmation in writing. Yafee strongly recommends keeping copies of all correspondence for your records.

Escalation contacts if DoFasting fails to respond

If DoFasting support does not respond to your cancellation request within 5 business days, escalate your complaint to these New Zealand regulatory bodies:

• Commerce Commission: www.comcom.govt.nz or 0800 943 600 (disputes over consumer guarantees and fair trading breaches)
• Citizens Advice Bureau: www.cab.org.nz (free consumer advice and complaint support)
• Your bank or credit card provider: Initiate a chargeback for unauthorised transactions after cancellation.

Final summary: taking control of your DoFasting subscription

Cancelling DoFasting is straightforward when you follow the correct procedure for your subscription method (website, Apple App Store, or Google Play). Your rights are protected under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which ensure you can cancel at any time and demand a refund if DoFasting fails to deliver the service as promised. Set a reminder for your next billing date, log into your account settings, click cancel, and verify via email confirmation that your subscription has ended. If charges continue after cancellation, dispute them with your bank immediately. Yafee has helped thousands of New Zealand consumers cancel unwanted subscriptions and reclaim their money. If you are uncertain about your rights or encounter resistance from DoFasting, contact the Commerce Commission or your local Citizens Advice Bureau for free guidance. Take action today to stop unnecessary charges and regain control of your spending.