How to cancel your Dofasting subscription in nigeria and protect your wallet

What Dofasting is and why you might want to cancel

Dofasting is a mobile and web-based platform that delivers intermittent fasting guidance, structured meal plans, activity tracking, and optional coaching through a subscription model. The service reaches Nigerian users via the Apple App Store, Google Play Store, and direct subscriptions on its website.

You may be cancelling because your health priorities have shifted, the subscription cost no longer fits your budget, or you want to explore alternative nutrition approaches. Whatever your reason, cancellation is your right, and Yafee has guided thousands of Nigerian consumers through this process to reclaim control of their spending.

How Dofasting operates in nigeria

The platform provides customised fasting schedules, meal tracking tools, and premium coaching options, accessible through monthly, three-month, or annual subscription plans. Most Nigerian subscribers activate their accounts through the Apple App Store or Google Play Store, meaning your billing cycle is managed by these app ecosystems rather than directly by Dofasting. This distinction is critical: your cancellation route depends on which payment method you originally used.

Why timing your cancellation matters

Your next billing date will charge your card automatically if you remain subscribed. The sooner you cancel, the sooner you stop paying for services you no longer use. Delaying cancellation costs you real money with each renewal cycle.

Your legal position under nigerian consumer law

Nigerian consumer law grants you explicit protections when managing digital subscriptions and recurring payments.

The federal competition and consumer protection act and your cancellation rights

The Federal Competition and Consumer Protection Act (FCCPA) 2019 is the governing legislation that protects your interests. Under this framework, Dofasting and its payment partners must provide transparent terms, clearly disclose pricing, and process cancellation requests without unnecessary delays or barriers. You have the explicit right to cancel your subscription, receive prompt confirmation, and dispute any charges made after your cancellation date.

If Dofasting or the app store refuses to honour your cancellation or wrongfully charges you after you cancel, you can escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC). The FCCPC investigates unfair billing practices and can compel service providers to refund fees charged in violation of consumer protection rules.

Refund eligibility and dispute resolution under nigerian law

You may qualify for a refund if the service failed to deliver as advertised, you were charged after submitting a valid cancellation request, or you cancelled within the statutory cooling-off period (typically 14 days for digital services purchased online). If Dofasting refuses your refund request, your bank or card issuer can initiate a chargeback on your behalf, though this is a last-resort measure. Yafee recommends documenting all communication with Dofasting before pursuing a chargeback to strengthen your position.

Three methods to cancel your Dofasting subscription

Your cancellation method depends on your original payment platform; each route is straightforward and takes fewer than five minutes.

Method 1: cancel via apple app store on your iPhone

If you subscribed through your iPhone, the Apple App Store handles your billing and you must cancel through Apple's settings, not through the Dofasting app itself.

1. Open the Settings app on your iPhone and tap your name at the top of the screen (your Apple ID profile).
   • If you do not see your name, sign in with your Apple ID first.
2. Tap Subscriptions (sometimes labelled as "Media and Purchases").
   • You may be asked to authenticate using Face ID, Touch ID, or your Apple ID password.
3. Find Dofasting in the active subscriptions list and tap on it.
4. Tap Cancel Subscription at the bottom of the screen.
5. Confirm your cancellation by selecting Cancel Subscription again when prompted.
6. You will see a confirmation message; your access continues until the end of your current billing cycle, after which the subscription terminates.

Method 2: cancel via google play store on android

If you subscribed through an Android device, Google Play manages your subscription and renewal. Cancellation occurs through the Play Store app, not the Dofasting app.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and Subscriptions, then tap Subscriptions.
4. Find Dofasting and tap it to open the subscription details page.
5. Tap Cancel Subscription at the bottom of the screen.
6. Follow the on-screen prompts to confirm your cancellation; you will be asked to select a cancellation reason (optional but helpful for feedback).
7. Once confirmed, your subscription will end at the close of your current billing period.

Method 3: cancel a direct web subscription

If you subscribed directly through the Dofasting website using a credit or debit card (not through an app store), you cancel through your account dashboard.

1. Visit the Dofasting website and log into your account with your email and password.
2. Navigate to your account settings or subscription management section (usually found under "My Account," "Billing," or "Subscriptions").
3. Locate your active subscription and select the option to cancel, downgrade, or pause your plan.
4. Review the cancellation terms and confirm your request.
5. You will receive a confirmation email; retain this email for your records.
6. Your access will remain active until the end of your current billing cycle, after which the subscription ceases.

What happens after you cancel your Dofasting subscription

Cancellation is final and immediate in most cases, though your service access continues until your paid period expires.

Your access period after cancellation

When you cancel, Dofasting does not remove your access on the same day. Instead, you retain full access to the app and all features through the end of your current billing cycle. Once that billing period closes, the app will restrict your access to free-tier features only (if available). You will not be charged again after cancellation, even if you forget about the pending expiry date.

Confirmation and documentation

After cancellation, you will receive a confirmation email from either Apple, Google, or Dofasting directly, depending on your cancellation method. Screenshot this confirmation and save it to a folder on your device or email it to yourself as proof of cancellation. This documentation is crucial if a charge appears on your statement after the cancellation date; it proves you cancelled in time and strengthens your dispute case.

Monitoring your bank statement

Watch your bank or card statement for the next 30 to 45 days to ensure no further charges appear. If Dofasting charges you after your cancellation date, contact your bank immediately and cite your cancellation confirmation as evidence. Your bank can initiate a dispute and investigate the unauthorised charge.

Your pricing and subscription plans at a glance

Costs vary based on promotions, regional pricing, and whether you hold a premium tier. If you signed up during a promotional period, your renewal rate may differ from your initial rate.

Refund eligibility and how to request one

Not all cancellations qualify for refunds, but you have clear grounds under Nigerian law in specific circumstances.

When you qualify for a refund

You may claim a refund if you cancelled within 14 days of your initial purchase (the statutory cooling-off period for digital services in Nigeria), the service materially failed to deliver as advertised, or you were charged after submitting a valid cancellation request. If you fall into any of these categories, you have legal grounds to pursue a refund from Dofasting or your payment provider.

How to request a refund

1. Gather your evidence: your cancellation confirmation email, screenshots of your subscription terms, and any communication with Dofasting support showing service failures or billing errors.
2. Contact Dofasting support directly through their website or app and submit a formal refund request in writing (email is preferable for documentation). Cite the FCCPA 2019 and the specific reason for your refund claim (cooling-off period, service failure, or incorrect charge).
3. If Dofasting does not respond within 7 to 10 business days, or if they refuse your refund without justification, escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC) with copies of all supporting documents.
4. Your bank or card issuer can also initiate a chargeback if Dofasting ignores your refund request; provide your bank with all evidence of cancellation and the refund dispute.

Refund timelines

Approved refunds typically appear in your bank account or original payment method within 5 to 10 business days. If you do not see a refund within two weeks of approval, contact your bank's customer service to confirm the funds are in transit.

Common cancellation mistakes to avoid

Cancellation is simple, but missteps can trap you in unwanted charges; stay alert to these pitfalls.

Mistake 1: cancelling only the app, not the subscription

Deleting the Dofasting app from your phone does not cancel your subscription. You must follow the cancellation steps for your specific platform (Apple, Google, or web) to halt billing. Uninstalling the app simply removes your access while charges continue in the background.

Mistake 2: assuming your cancellation took effect immediately

Cancellation stops future charges but does not refund your current billing period. You retain access until the end of your paid cycle, after which the subscription terminates. If you want immediate refund eligibility, you must cancel within the 14-day cooling-off period from your original purchase date.

Mistake 3: not saving your cancellation confirmation

Your confirmation email is proof that you cancelled on a specific date. Without this evidence, you cannot dispute charges that appear after your cancellation date. Screenshot or forward your confirmation email to a secure folder immediately after cancelling.

Mistake 4: ignoring suspicious post-cancellation charges

If a charge appears on your statement after your cancellation date, report it to your bank within 60 days to preserve your right to dispute it. Do not assume the charge will disappear; take action immediately with your cancellation confirmation as evidence.

Your checklist for a successful cancellation

Use this checklist to confirm you have completed every step and protected yourself legally.

What to do if Dofasting refuses to cancel or charges you incorrectly

Your consumer rights protect you if Dofasting fails to process your cancellation or bills you improperly.

Step 1: contact Dofasting support directly

Email Dofasting support with a formal cancellation request that includes your account email, subscription details, and the date you wish to cancel. Request written confirmation within 48 hours. Keep a copy of this email as evidence.

Step 2: escalate to the payment provider

If Dofasting does not respond or refuses to cancel, contact Apple, Google, or your bank (depending on your payment method) and request they cancel the subscription on your behalf. Provide your cancellation confirmation (if you have one) and explain that the service provider has not honoured your request.

Step 3: file a complaint with the FCCPC

If the payment provider also refuses, lodge a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC). The FCCPC has enforcement power and can compel Dofasting to honour cancellations and process refunds. Submit your complaint online at www.fccpc.gov.ng or by mail to their Lagos office.

How yafee can help you manage your subscriptions

Cancelling one subscription is straightforward; managing multiple subscriptions across platforms becomes complex. Yafee specialises in guiding Nigerian consumers through subscription cancellations and refund disputes. Our team understands the nuances of Nigerian consumer law and can help you document your case if a dispute arises.

Whether you are cancelling Dofasting, a fitness app, a streaming service, or any other recurring subscription, Yafee has helped thousands of consumers in Nigeria recover unspent funds and reclaim control of their spending. Yafee provides step-by-step guidance tailored to your specific platform and payment method, plus templates for formal communication with service providers and payment platforms.

Visit Yafee.com today to access your personalised cancellation guide and join thousands of Nigerians who have already taken control of their subscriptions. Yafee makes cancellation fast, legal, and conflict-free.

Contact and escalation details for Dofasting in nigeria

If you need to contact Dofasting directly, use the following details to file a formal cancellation, refund request, or complaint.

For formal complaints to the FCCPC, ensure you include your full name, account email, cancellation date, the FCCPA 2019 section(s) that apply to your case, and all supporting documentation (cancellation confirmation, communication records, and evidence of incorrect charges). This documentation strengthens your case significantly.