How to cancel DoFasting in UAE and protect your billing rights in 2026

Why you might cancel DoFasting

DoFasting is a subscription-based intermittent fasting application that delivers personalized meal plans, fasting schedules, progress tracking, and optional physical products including supplements and smart scales. The service operates across the UAE and targets consumers seeking structured guidance on time-restricted eating and weight management through a mobile interface.

You may decide to cancel for legitimate reasons: the fasting schedule conflicts with your lifestyle, expected results fail to materialise, the app experience disappoints, or you simply wish to try an alternative approach. Whatever your motivation, you hold specific consumer rights under UAE law, and Yafee has created this guide to ensure you exercise them correctly.

Common reasons for cancellation

Your cancellation decision typically stems from one of five categories: lifestyle incompatibility, absence of measurable results, unsatisfactory user experience, cost considerations, or preference for an alternative service. Understanding your reason helps you decide whether to cancel immediately or trial a pause option first.

The cost of inaction

If you delay cancellation, your subscription continues to charge automatically. Each billing cycle renews unless you actively terminate the service. DoFasting subscriptions typically recur monthly, meaning a single forgotten month costs you the full subscription fee. This guide ensures you act within your legal timeframe and prevent unwanted charges.

Your consumer rights under UAE law

Your cancellation rights in the UAE are protected by Federal Law No. 24 of 2006 concerning Consumer Protection, which establishes mandatory withdrawal periods and explicit cancellation procedures for distance contracts (contracts concluded online or via app).

Your legal position

Under UAE consumer protection legislation, you hold the right to withdraw from a digital subscription contract within 14 calendar days of purchase, provided you have not yet accessed the core service in full. Furthermore, the law mandates that DoFasting supply you with clear cancellation instructions no later than the point of purchase. Consequently, the company cannot hide cancellation behind multiple steps or unreachable support channels. If DoFasting refuses cancellation or demands payment for the withdrawal period, you may escalate to the UAE's General Authority for Consumer Protection (GACP), which enforces compliance and can issue binding orders for refund.

Refund entitlements and exceptions

If you cancel within 14 days of initial subscription, you are entitled to a full refund of the subscription fee, minus any services already delivered to you. However, if you have actively used the app's core features (meal plans, progress tracking) beyond a trial period, DoFasting may deduct a proportionate amount for services consumed. The law does not permit the company to charge a penalty for withdrawal exercised within the legal window. After 14 days, refund eligibility depends on the reason for cancellation: if DoFasting breached its contract or misrepresented the service, you retain refund rights regardless of timeframe.

DoFasting subscription pricing and plans in the UAE

DoFasting offers tiered subscription options, each with distinct renewal terms and pricing structures. The table below summarises current plans available to UAE residents (prices in AED).

Yafee notes that prices vary by subscription method (website, Apple App Store, Google Play) and promotional offers. Confirm your exact plan and renewal date by logging into your DoFasting account before initiating cancellation.

How to cancel DoFasting: method-by-method instructions

Your cancellation pathway depends on which platform holds your subscription. The most direct approach is through your DoFasting account on the website, but app-based subscriptions require cancellation through Apple or Google directly. Yafee recommends confirming your subscription method before starting the process.

Cancellation through your DoFasting account (website)

This method is the fastest and leaves the clearest record of your cancellation request.

1. Open your web browser and navigate to dofasting.com/clients/login
2. Enter your email address and password
   • If you forget your password, select "Forgot password" and reset it using the email sent to your registered address
3. Click your account icon or menu in the top-right corner and select "Subscription" or "Billing"
4. Locate your active subscription and select "Cancel subscription" or "Manage subscription"
5. Review the cancellation confirmation message, which will state your final billing date
6. Confirm cancellation by clicking the final "Cancel subscription" button
7. DoFasting will send a confirmation email to your registered address within 24 hours
   • Save this email as proof of cancellation

Cancellation through apple app store (iOS)

If you subscribed via Apple, you must cancel through Apple's system, not through the DoFasting app itself.

1. On your iPhone or iPad, open Settings
2. Tap your name at the top of the Settings menu
3. Select "Subscriptions"
4. Find and tap "DoFasting"
5. Tap "Cancel subscription" at the bottom of the screen
6. Select your cancellation reason from the dropdown menu (required by Apple)
7. Confirm cancellation by selecting "Cancel subscription" again
8. Apple will display a confirmation message stating your subscription ends on a specific date
   • Your access continues until that date
   • Apple sends a receipt email to your Apple ID address

Cancellation through google play store (Android)

Android users must cancel through Google Play rather than within the DoFasting app itself.

1. On your Android device, open Google Play Store
2. Tap the profile icon in the top-right corner
3. Select "Payments and subscriptions" or "Manage subscriptions"
4. Tap "Subscriptions"
5. Find and tap "DoFasting"
6. Select "Cancel subscription"
7. Choose your cancellation reason (if prompted)
8. Google Play will confirm cancellation and display your final billing date
   • Your access continues through the final billing date
   • Google sends a confirmation email to your Google account address

Cancellation via customer support email

If you cannot access your account or prefer written documentation, contact DoFasting's support team directly.

1. Compose an email to [email protected] with the subject "Subscription cancellation request"
2. Include the following information:
   • Your full name as registered on the account
   • Your email address associated with DoFasting
   • Your subscription plan (monthly, quarterly, or annual)
   • Requested cancellation date (today's date or a future date within your billing cycle)
   • Reason for cancellation (optional but recommended)
3. Send the email and retain a copy for your records
4. DoFasting support will reply within 5 business days to confirm cancellation
   • If you do not receive a response within 7 days, follow up or escalate to the GACP

What happens immediately after cancellation

Once you successfully cancel, DoFasting will process your request within one to three business days. Your access to the app and its features continues until your current billing period expires. After your subscription ends, the app may remain on your device, but you cannot access premium content without reactivating a subscription.

Confirming your cancellation status

Log into your DoFasting account one week after cancellation to verify that your subscription no longer shows as active. If the subscription still appears, contact support immediately with your original cancellation confirmation email or SMS receipt. Yafee advises checking your bank or credit card statement in the week following your billing date to confirm no further charges appear.

Refund processing timelines

If you qualify for a refund under the 14-day withdrawal rule or due to service breach, DoFasting initiates the refund within 14 days of your cancellation request. The refund then returns to your original payment method (credit card, debit card, or digital wallet) within 5 to 10 business days. Bank processing times vary; some banks display refunds within 2 days, whilst others require up to 14 days. Monitor your account during this period and contact your bank if the refund does not appear within 14 days of DoFasting's processing date.

Common mistakes to avoid when cancelling DoFasting

Cancelling a subscription can feel straightforward, but several traps catch consumers off guard. Yafee has compiled the most frequent mistakes so you can sidestep them entirely.

Deleting the app does not cancel your subscription

This is the single most common error. Removing DoFasting from your phone halts notifications and access, but the subscription remains active and charges continue. You must explicitly cancel through your account or platform settings. Simply deleting the app creates the false impression that you have cancelled, then charges arrive unexpectedly on your next billing date.

Ignoring auto-renewal notifications

DoFasting sends renewal reminders via email or in-app notification, typically one week before billing. If you have not yet decided to cancel, these notifications remind you of the upcoming charge. Ignoring them delays your decision, and once the charge posts, you enter a new billing cycle. Act within the 14-day withdrawal window if possible; otherwise, prepare for the next billing cycle and cancel immediately.

Cancelling through the wrong channel

If you subscribed via Apple App Store but attempt to cancel through your DoFasting website account, the cancellation may fail or apply only to a different subscription. Verify which platform hosts your active subscription before proceeding. Check your original purchase confirmation email or your bank statement to identify the correct channel.

Failing to save cancellation confirmation

Screenshots or saved emails confirming cancellation protect you if DoFasting later claims it never received your request. Screenshot your final cancellation confirmation screen, save the confirmation email, and retain your bank statement showing the final charge date. These documents support any dispute or refund claim you file with the GACP.

Refund procedures and timelines in the UAE

Your refund entitlement depends on when you cancel and the reason for cancellation. Yafee outlines the key scenarios below.

Refunds within the 14-day withdrawal period

If you cancel within 14 days of your initial subscription purchase, you are entitled to a full refund minus any services already consumed. Complete the cancellation process through your DoFasting account or app store, then contact [email protected] if a refund does not appear within 14 days of processing. Provide your subscription confirmation date and cancellation date to expedite the refund.

Refunds after the 14-day period

Refunds beyond 14 days are not automatic. However, if you can demonstrate that DoFasting misrepresented its service, failed to deliver promised features, or breached the terms of service, you retain refund rights. Document the breach with screenshots or correspondence with support, then submit a formal complaint to [email protected] and copy the GACP at [email protected].

Disputed charges and chargeback procedures

If DoFasting refuses a refund you believe is owed, you may initiate a chargeback through your bank or credit card issuer. Contact your financial institution and request a transaction dispute for the DoFasting charge. Provide your cancellation confirmation and any correspondence from DoFasting explaining its refusal. The bank investigates and either credits your account or requests additional evidence from DoFasting.

Escalation and dispute resolution with the GACP

If DoFasting fails to honour your cancellation or refund request, the UAE's General Authority for Consumer Protection stands ready to enforce your rights.

Filing a formal complaint with the GACP

Contact the GACP through its official website (gacp.ae) or call the consumer hotline at 600 52 4555. Submit a complaint stating your account email, subscription dates, cancellation request date, and the relief you seek (cancellation and/or refund). Include copies of cancellation confirmation emails, bank statements, and any correspondence with DoFasting support. The GACP investigates within 30 days and issues a binding determination if a violation is found. DoFasting must comply with GACP orders or face penalties, including business suspension.

Recovery of costs and penalties

In addition to your refund, the GACP may order DoFasting to compensate you for financial loss or inconvenience caused by the failure to cancel or refund. Penalties increase if the company is found to have deliberately concealed cancellation options or delayed refund processing.

Pricing comparison and alternative intermittent fasting apps

Before committing to a new subscription, consider how DoFasting compares to competitor options. The table below outlines leading intermittent fasting applications available in the UAE.

Yafee recommends testing free trial periods with competing apps before cancelling DoFasting. Many alternatives offer 7- to 14-day free trials, allowing you to evaluate whether a different app better suits your goals and preferences.

Key steps to ensure successful cancellation

Yafee has compiled this checklist to confirm you have completed every essential step.

1. Identify your subscription method (website, Apple App Store, or Google Play Store)
2. Log into the correct cancellation platform for your method
3. Navigate to your subscription settings and select "Cancel subscription"
4. Confirm your cancellation request and note the final billing date
5. Save the confirmation email or screenshot to your records
6. Check your account one week after cancellation to confirm the subscription no longer shows as active
7. Monitor your bank statement for a refund (if within the 14-day withdrawal window)
8. If no refund appears within 14 days of DoFasting's processing date, contact support with your cancellation confirmation
9. If DoFasting refuses to honour your request, file a complaint with the GACP at gacp.ae or 600 52 4555

Final steps and next actions

Cancelling DoFasting requires clear action and documented proof. You now understand your rights under UAE consumer protection law, the specific cancellation pathways for your subscription method, and the escalation options if the company refuses to comply. Yafee has guided thousands of UAE consumers through this exact process, ensuring they cancelled without hidden fees, recovered legitimate refunds, and protected their future billing cycles.

Take action today. Identify your subscription method, complete the cancellation steps outlined above, and save your confirmation. If DoFasting fails to process your cancellation or withhold your refund, the GACP enforcement team stands ready to enforce your rights. Yafee remains your trusted resource for understanding consumer contracts and executing cancellations with precision and confidence.

DoFasting cancellation contact information (UAE):
Website account cancellation: dofasting.com/clients/login
Email support: [email protected]
Complaint escalation: General Authority for Consumer Protection (GACP), gacp.ae or 600 52 4555