How to cancel Certified Fasting in new zealand: your complete guide

What Certified Fasting offers and why you might cancel

Certified Fasting is a subscription-based digital health platform that delivers personalised fasting schedules, meal planning tools, shopping list automation, and access to qualified nutrition consultants through a web application. You access the service via app.certifiedfasting.com, with optional add-on coaching services billed separately each month.

The platform works well for people committed to intermittent fasting who want structured guidance and professional support. You might cancel because you've reached your health goals, the monthly cost no longer fits your budget, you prefer fasting without digital tracking, or you're simply not engaging with the app frequently enough to justify the recurring charge. Yafee specialises in helping New Zealand consumers like you cancel digital subscriptions cleanly and recover control of your spending.

Key features included in your subscription

Your Certified Fasting subscription includes fasting timer tracking, customised meal planning based on your goals, automated shopping lists aligned to your weekly plans, and direct messaging access to qualified nutrition consultants. The platform also offers optional add-on services such as advanced one-on-one coaching and specialised meal preparation guidance, each renewing independently from your main subscription.

This separation means cancelling your base subscription does not automatically terminate add-ons. You must cancel each paid add-on separately, which Yafee will walk you through in the step-by-step section below.

Who should cancel Certified Fasting

Cancel if you've completed your fasting goals, your lifestyle no longer supports intermittent fasting, you find the cost unsustainable, or you've switched to a different health platform. You should also cancel if you realise the app doesn't match your learning style or if you prefer working with a local practitioner instead of a digital service.

Certified Fasting pricing in new zealand

Exact pricing in NZD is not publicly displayed on the Certified Fasting website or standard help pages; the company reveals full costs during account onboarding or upon direct contact with support.

Check your most recent invoice or your account dashboard within the app to confirm exactly what you're currently paying each month. Your billing history appears in the subscription settings panel, accessible via your profile icon.

Your consumer rights under new zealand law

Your right to cancel Certified Fasting is protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, the primary consumer protection statutes in New Zealand. These laws give you the statutory right to cancel a subscription service and request a refund if the company has not provided what they promised or if they fail to meet legal standards for digital services.

What the consumer guarantees act means for you

Under the Consumer Guarantees Act 1993, you have the right to cancel your subscription within a reasonable timeframe if the service fails to meet acceptable quality standards or does not match the description provided at purchase. Furthermore, if Certified Fasting stops operating, removes features you paid for, or provides a service that is unsafe or unfit for its intended purpose, you have grounds to cancel and request a full or partial refund.

You also have the right to cancel if Certified Fasting's terms and conditions change materially and you no longer wish to accept them. Many subscription companies attempt to impose new fees or conditions mid-contract; under New Zealand law, you can cancel rather than accept these changes.

Your legal position when you cancel

You have the right to: cancel at any time after signing up, request a refund for unused portions of your subscription, and receive written confirmation of cancellation within seven business days. You do not need to provide a reason for cancellation, though Certified Fasting may ask you to complete a feedback survey.

You do not owe: any cancellation fees, early termination penalties, or exit charges, unless you deliberately breached the contract (for example, by sharing your login with another household). If Certified Fasting attempts to charge you a cancellation fee, contact the Commerce Commission, New Zealand's consumer enforcement authority, to lodge a complaint.

Your responsibility: Cancel before your next billing date to prevent further charges. If you are charged after cancellation, contact Certified Fasting support immediately and request a reversal within 14 days of the erroneous charge.

How to cancel Certified Fasting: your step-by-step process

You must cancel your Certified Fasting subscription through the app web portal; you cannot cancel through the Apple App Store or Google Play even if you originally subscribed via those platforms, as they do not manage your Certified Fasting account directly.

Step one: log into your Certified Fasting account

Open your web browser and navigate to app.certifiedfasting.com. Enter your registered email address and password, then click "Log In." If you have forgotten your password, click "Forgot Password," and Certified Fasting will send you a reset link to your registered email within two minutes.

Step two: navigate to your subscription settings

Once logged in, locate your profile icon, typically a small circular image or initials in the top right corner of the screen. Click on it to open the profile menu. Select "Account Settings," "Billing," or "Subscription Management" (the exact label varies depending on when your account was created). You are now in the billing control panel.

Step three: identify and cancel your main subscription

In the subscription settings panel, you will see a list of all active subscriptions and add-ons. Your main Certified Fasting subscription is listed first and is typically labelled "Standard Subscription" or "Certified Fasting Membership." Locate the "View Details" or "Edit" button next to your active subscription.

1. Click the "Edit" or "View Details" button for your main subscription.
   • The subscription details panel will open, showing your renewal date and payment method.
2. Scroll to the bottom of the subscription details.
   • You will see a red or highlighted button labelled "Cancel subscription" or "End membership."
3. Click the cancellation button.
   • Certified Fasting will ask you to confirm your decision and may present a brief exit survey.
4. Complete the exit survey if prompted.
   • This feedback is optional but helps Certified Fasting understand why customers leave. You can skip if you prefer.
5. Click "Confirm cancellation" when prompted.
   • You will see an on-screen message confirming your cancellation is effective immediately or at your next renewal date.

Step four: cancel any active add-ons

Return to your subscription settings panel. Scroll down to view all add-on services currently active on your account. Common add-ons include "Nutrition Coaching," "Meal Prep Plus," and "Advanced Analytics." You must cancel each add-on separately using the same process: click "Edit," scroll to the bottom, and click "Cancel." Consequently, if you have three active add-ons, you will repeat this cancellation action three times.

Step five: confirm your cancellation via email

Check your registered email inbox within five minutes of confirming your cancellation. Certified Fasting will send you a confirmation email with your cancellation date and any refund details. If you do not receive this email, check your spam or promotions folder. If the email does not arrive within 24 hours, contact Certified Fasting support directly at [email protected] and request written confirmation of your cancellation.

Refunds and billing after you cancel

Your refund eligibility depends on when you cancel relative to your next billing date and whether you have used a significant portion of your subscription period.

When you're entitled to a refund

If you cancel before your next billing date and have used less than 50 percent of your current billing period, you are entitled to a pro-rata refund (a refund for the unused portion). For example, if you cancel on day 10 of a 30-day month, you can request a refund for the remaining 20 days. Yafee recommends requesting this refund explicitly when you submit your cancellation, as not all companies process them automatically.

If you cancel after your next billing date has passed (meaning you've just been charged), you are entitled to a full refund for that month unless you have actively used the service during that period. If you have not logged in for 14 days or more, you have a strong case for requesting the full month's refund back.

How to request a refund

Email [email protected] within seven days of your cancellation and include the following information:

• Your registered email address.
• The date you cancelled.
• Your original billing date.
• A brief explanation of why you believe you're entitled to a refund (for example, "I cancelled before using the service this month" or "The next billing date has not yet occurred").
• Screenshots of your cancellation confirmation and billing history if available.

Certified Fasting typically processes refunds within 10 to 14 business days. The credit will appear back on your original payment method (debit card, credit card, or digital wallet). If you do not receive the refund within 14 days, escalate your complaint to the Commerce Commission, New Zealand's consumer protection regulator, which can enforce compliance.

What happens after cancellation

Once cancelled, you will lose access to your Certified Fasting account at the end of your current billing period (or immediately if you cancel after being charged). Your meal plans, fasting schedules, and consultant messaging will no longer be available. You cannot retrieve past data after cancellation, so download or screenshot any meal plans or progress notes you wish to keep before your access expires.

Common cancellation mistakes to avoid

Most New Zealand consumers cancel smoothly, but a few preventable errors can delay your cancellation or cost you money. Here's what to watch for.

Mistake one: cancelling only through the app, not the web portal

Certified Fasting's mobile app does not always display the full cancellation workflow. If you use the app exclusively, you may see a "pause subscription" option instead of a true cancellation button. Pausing does not prevent future charges; the subscription simply resumes after the pause period ends. Always use app.certifiedfasting.com on a computer or tablet browser to ensure you access the complete cancellation interface.

Mistake two: failing to cancel add-ons separately

Cancelling your main subscription does not automatically cancel add-ons like coaching or meal prep upgrades. Consequently, you may continue paying for these services monthly even though your base subscription is gone. After cancelling your main subscription, return to the subscription settings and verify that all add-ons display as "Inactive" or "Cancelled."

Mistake three: not confirming your cancellation within seven days

If you do not receive a cancellation confirmation email within 24 hours, contact support immediately. Yafee has helped thousands of consumers recover from situations where they believed they had cancelled but were still charged because the system did not process their request. Do not assume silence means success; always obtain written confirmation.

Mistake four: cancelling after your next billing date without requesting a refund

If you cancel after being charged, you must explicitly request a refund. Certified Fasting will not automatically reverse a charge just because your subscription is now inactive. Send a refund request email within seven days using the template provided in the refunds section above.

Timeline: what to expect after you cancel

Understanding the post-cancellation timeline helps you track your refund and ensure no further charges occur.

If Certified Fasting refuses to cancel or refund

If Certified Fasting does not acknowledge your cancellation request within seven days, does not process your refund within 14 days, or attempts to charge you after you have cancelled, you have legal recourse under New Zealand consumer law.

Step one: send a formal written cancellation notice

Email [email protected] with the subject line "Formal Cancellation Notice - [Your Email Address]." State that you are formally terminating your subscription effective immediately and that you are requesting a written acknowledgment within five business days. Attach screenshots of your previous cancellation request and confirmation email if available.

Step two: escalate to the commerce commission

If Certified Fasting does not respond within five business days or refuses to cancel, lodge a complaint with the Commerce Commission, New Zealand's official consumer enforcement authority. Visit www.comcom.govt.nz/complaints to submit a formal complaint. Include copies of all emails, cancellation confirmations, and billing statements. The Commerce Commission can investigate whether Certified Fasting has breached the Consumer Guarantees Act 1993 or Fair Trading Act 1986 and can force a refund or cancellation.

Step three: dispute the charge with your bank

If Certified Fasting continues to charge you after your cancellation date, contact your bank or card issuer and request a chargeback (a reversal of the disputed transaction). Provide your bank with copies of your cancellation confirmation and any post-cancellation charges. Most banks in New Zealand will reverse charges within 10 business days if you can prove you cancelled before the charge occurred.

Pre-cancellation checklist

Complete this checklist before you submit your cancellation to avoid delays or missed deadlines.

• Check your next billing date in your subscription settings.
• Download or screenshot your current meal plans and fasting schedules if you want to keep them.
• Note any add-ons currently active on your account so you remember to cancel each one.
• Verify your registered email address is current and that you have access to it.
• Log into app.certifiedfasting.com on a computer or tablet browser (not the mobile app).
• Locate the "Cancel subscription" button in your subscription settings.
• Prepare to request a refund if you cancel after being charged.

Comparing Certified Fasting to alternative fasting platforms

If you're cancelling because Certified Fasting doesn't fit your needs, consider what specific features you're missing. The table below compares Certified Fasting to other New Zealand-available fasting apps.

Yafee recommends that before you cancel, you clarify whether you're leaving because of cost, lack of features, poor user experience, or insufficient consultant support. This will help you choose an alternative that genuinely meets your needs.

How yafee helps you cancel subscriptions

Yafee.com is a subscription management platform that helps New Zealand consumers track, manage, and cancel recurring digital services with confidence. Yafee maintains up-to-date cancellation procedures for hundreds of services, including Certified Fasting, so you always have the correct steps and current contact details.

Using Yafee, you can store all your subscription contracts in one place, set reminders before your renewal dates, and access expert legal guidance if a company refuses to cancel or refund. Yafee also helps you dispute erroneous charges and escalate complaints to the Commerce Commission if necessary. Thousands of New Zealand consumers trust Yafee to simplify the cancellation process and protect their financial accounts from unwanted recurring charges.

Your cancellation confirmation and records

After you have successfully cancelled Certified Fasting, keep the following documents for at least two years in case of a dispute:

• Your cancellation confirmation email from Certified Fasting.
• Screenshots of your subscription settings showing the cancellation date and status.
• Any refund confirmation or refund request emails.
• Bank or card statements showing the final charge and any refund reversal.
• Copies of any follow-up emails to support or the Commerce Commission.

If you need to escalate your complaint, the Commerce Commission will ask for these documents, so storing them securely ensures you can respond quickly and strengthen your case.

Final steps and support contact information

You have now completed your cancellation of Certified Fasting. Summarised below are the key contact points if you encounter any issues after cancellation.

Cancelling a digital subscription should be straightforward under New Zealand law. You have the right to cancel at any time, request a refund for unused portions, and receive written confirmation within a reasonable timeframe. If Certified Fasting resists your cancellation or withholds a refund, the Commerce Commission has the power to investigate and enforce compliance. Yafee specialises in helping New Zealand consumers navigate these situations and recover unauthorised charges. Visit yafee.com today to document your Certified Fasting cancellation, set reminders for other subscriptions, and access free legal guidance whenever you need it. Your financial security is our priority.