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Frequently asked questions
Cancel Simple Fasting: Step-by-Step Guide
How to cancel Simple Fasting in new zealand and request your refund
Understanding Simple Fasting and your cancellation rights
Simple Fasting is a habit-tracking and intermittent fasting app available across iOS (Apple App Store), Android (Google Play), and the web at simple.life. The service helps you structure eating patterns and monitor progress, but if it no longer meets your needs, you have clear legal pathways to cancel and potentially recover fees paid.
Under New Zealand's Consumer Guarantees Act 1993, you hold consumer rights that protect you when subscriptions fail to deliver or mislead you about their features. At Yafee, we specialise in helping New Zealand consumers navigate cancellations across digital platforms, so you understand exactly what steps to take and what you're legally entitled to recover.
Why you might cancel Simple Fasting
You may decide to cancel if the app hasn't delivered promised results, if the subscription cost no longer fits your budget, or if you've found an alternative method that suits your lifestyle better. Some users cancel after reaching their initial fasting goals; others discover the habit-tracking features don't integrate well with their routine. Yafee's research shows that health app cancellations typically occur within the first 30 days if the user hasn't seen expected functionality or engagement.
Your consumer rights under new zealand law
The Consumer Guarantees Act 1993 guarantees that services-including digital subscriptions-must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Simple Fasting fails to perform as advertised or contains defects, you may request a refund or cancellation without penalty. Furthermore, if you purchased via the Apple App Store or Google Play, you have additional rights under those platforms' respective refund policies, which may extend to 14 days in some jurisdictions and can be enforced by Commerce Commission New Zealand if the vendor refuses.
Your subscription pricing and billing cycle
Simple Fasting operates on a subscription model with recurring charges until you actively cancel.
| Plan type | Cost (NZD) | Billing cycle | Auto-renewal |
| Monthly | $12.99-$14.99 | Every 30 days | Yes, unless cancelled |
| Annual | $79.99-$99.99 | Every 365 days | Yes, unless cancelled |
| Trial (if offered) | Free or discounted | 7-14 days | Converts to paid unless cancelled before trial end |
Deleting the Simple Fasting app from your device does not stop billing. You must cancel through your payment platform-Apple, Google, or the Simple website-to prevent future charges. Yafee recommends cancelling at least 24 hours before your next renewal date to avoid an unexpected debit.
How to cancel Simple Fasting via apple app store
If you subscribed through an iPhone or iPad, your subscription is linked to your Apple ID and must be cancelled through Apple's Settings app, not by deleting the app.
Step one: access your apple ID settings
- Open the Settings app on your iOS device.
- Look for the grey gear icon on your home screen or in your app library.
- Tap your Apple ID name or profile picture at the very top of the Settings menu.
- You may need to scroll to the top if you do not see it immediately.
Step two: navigate to subscriptions and select Simple Fasting
- From your Apple ID menu, select Subscriptions.
- This displays all active and expired subscriptions linked to your account.
- Scroll down and tap Simple Fasting from the subscription list.
- If you have many subscriptions, use the search or scroll to locate it.
- You will see your current plan, renewal date, and price.
- Note this renewal date-it is your deadline for cancellation to avoid the next charge.
Step three: confirm and cancel
- Tap the Cancel Subscription button at the bottom of the Simple Fasting subscription page.
- Apple will display a cancellation confirmation screen offering to highlight features or offer discounts; select Cancel again to proceed.
- You will receive a confirmation message stating "Subscription Cancelled."
- Apple sends a confirmation email to your registered Apple ID email address within minutes.
- Your access to Simple Fasting continues through the end of your current paid billing period.
- After that date, the app will lock premium features unless you resubscribe.
How to cancel Simple Fasting via google play
Android users who subscribed through Google Play must cancel within the Google Play Store app or through the web version of your Google account; uninstalling the Simple Fasting app alone will not stop recurring charges.
Step one: open google play and locate your subscriptions
- Open the Google Play Store app on your Android device.
- Tap the colourful Play Store icon on your home screen.
- Tap your profile icon in the top right corner.
- This is usually a circular icon displaying your profile picture or initial.
- Select Payments and subscriptions from the dropdown menu.
- This opens a new screen showing all active subscriptions tied to your Google Account.
Step two: find and tap Simple Fasting
- Tap Subscriptions at the top of the "Payments and subscriptions" screen.
- You will see a list of all apps to which you currently subscribe.
- Locate Simple Fasting in the list and tap it.
- The subscription details screen will show your plan, renewal date, and price.
Step three: cancel your subscription
- Tap Cancel subscription at the bottom of the Simple Fasting details page.
- Google Play may ask you to select a reason for cancellation (optional feedback).
- Confirm your cancellation by tapping Yes, cancel subscription when prompted.
- A confirmation message will appear, stating that your subscription has been cancelled.
- You retain access to Simple Fasting until the end of your current billing cycle.
- Google Play sends a cancellation confirmation email to your registered Google Account email address.
How to cancel via the Simple Fasting website
If you subscribed directly through simple.life or through a web payment method, you can cancel your subscription account within the Simple website itself.
Step one: log into your Simple account
- Visit simple.life in your web browser.
- Locate and tap the Log In button, usually in the top right corner.
- Enter your email address and password.
- If you do not remember your password, use the "Forgot Password" option to reset it.
Step two: access your account settings
- Once logged in, tap your profile icon or account menu, typically located in the top right corner or within a hamburger menu (three horizontal lines).
- Select Settings or Account from the dropdown.
- Look for a Subscription or Billing section within Settings.
- This section displays your current plan, renewal date, and payment method.
Step three: cancel your subscription
- Within the Subscription or Billing section, locate the Cancel Subscription or Manage Subscription button.
- Tap it and follow any on-screen prompts asking you to confirm your cancellation.
- You will receive a cancellation confirmation email at the address associated with your account.
- Retain this email for your records; it serves as proof of cancellation if disputes arise.
- Your access continues through the current billing period; after that, premium features lock unless you resubscribe.
- You may still use the free tier of Simple Fasting (if available) after your paid subscription ends.
Requesting a refund after cancellation
Cancellation stops future charges, but you may also request a refund for fees already paid-particularly if Simple Fasting failed to deliver on advertised features or if you are within your refund window.
Refund eligibility and timelines
| Platform | Refund window | Eligibility criteria |
| Apple App Store | Up to 14 days from purchase date | App did not perform as described |
| Google Play Store | 48 hours from purchase | App did not perform as described or subscription was unwanted |
| Simple website | Up to 30 days (if terms allow) | Service quality failure or material misrepresentation |
| Consumer Guarantees Act 1993 claim | Flexible; depends on remedy sought | Service failed to meet acceptable quality, fitness for purpose, or safety standards |
How to request a refund through apple
- Open the App Store app and tap your profile icon (top right).
- Select Purchases or Purchase History.
- Find Simple Fasting and tap the three-dot menu icon next to it.
- Select Report a Problem.
- Choose a reason for your refund request (e.g., "App does not match description" or "I did not intend to purchase this").
- Provide a brief explanation of why the app did not meet your expectations.
- Submit your request and await Apple's response, which typically arrives within 48 hours.
- If approved, a refund will be credited to your original payment method within 5-10 business days.
How to request a refund through google play
- Open the Google Play Store app and navigate to Payments and subscriptions (as described in the cancellation section).
- Locate Simple Fasting in your Subscriptions list.
- Tap Report a problem (if visible) or contact Google Play Support directly.
- You may also visit support.google.com/googleplay and select the refund request option.
- State your reason clearly (e.g., "App did not match advertised features" or "Unwanted charge").
- Google Play typically processes refunds within 48 hours if approved.
- If your refund is denied, you may escalate to Commerce Commission New Zealand, which oversees consumer protection for digital services.
- Yafee can help you understand your escalation options if the platform refuses your claim.
Refund eligibility under the consumer guarantees act 1993
Your legal position: if Simple Fasting is not of acceptable quality, is not fit for its purpose, or was obtained through misleading conduct, you have the right to seek a remedy-which may include cancellation, refund, or repair-under the Consumer Guarantees Act 1993. This applies regardless of whether you purchased via a platform (Apple, Google) or directly, and your rights cannot be overridden by simple end-user licence agreements.
Consequently, if the app repeatedly crashed, did not track fasting periods as promised, or lacked features explicitly advertised, you have grounds to claim against Simple Fasting or against the retailer (Apple, Google) if they facilitated the transaction. Commerce Commission New Zealand enforces this legislation and can investigate complaints of unfair trading, deceptive advertisements, or unconscionable conduct.
What happens after you cancel Simple Fasting
Cancellation is immediate, but your app access remains live until the end of your current billing cycle.
Access and functionality after cancellation
- You retain full access to Simple Fasting (including premium features) through the last day of your paid period.
- After that date, the app locks premium content unless you resubscribe or the app offers a free tier.
- Your fasting logs and habit data typically remain stored in your Simple account, allowing you to export or view them even after cancellation (this depends on Simple's data retention policy, which you should verify in your account settings).
- No further charges appear on your card or Apple/Google account after your current subscription period expires.
If you change your mind
If you cancelled and wish to reactivate your subscription, you can return to the Apple App Store, Google Play Store, or simple.life and resubscribe at any time. Yafee recommends keeping a record of your cancellation confirmation (the email receipt) in case billing errors occur or if you need evidence of cancellation for a dispute with your payment provider.
Common mistakes to avoid when cancelling
Cancelling a digital subscription need not be stressful; these common errors can derail your process.
Mistake one: deleting the app instead of cancelling the subscription
Uninstalling Simple Fasting from your device stops you seeing the app on your phone, but it does not stop Apple, Google, or Simple from billing your payment method. You must cancel through your subscription settings-not by removing the app. This is the most frequent error Yafee observes among consumers, and it results in unwanted charges extending months beyond intended cancellation.
Mistake two: cancelling too close to your renewal date
If you cancel within 24 hours of your billing cycle renewal, your payment may already have processed before the cancellation takes effect. Cancel at least one day before your renewal date to guarantee you avoid the next charge. Your confirmation email will show your renewal date explicitly.
Mistake three: cancelling without documenting your reason
If you need to claim a refund under the Consumer Guarantees Act 1993, you will need evidence of what went wrong. Take a screenshot of the app's promised features, note any crashes or failed functions, and retain your cancellation confirmation email. This documentation strengthens your claim if you later pursue a refund through Commerce Commission New Zealand or a dispute with your payment provider.
Mistake four: ignoring subscription confirmation emails
When you cancel, both Apple, Google, and Simple send confirmation emails. Check these immediately to confirm the cancellation succeeded. If you do not receive a confirmation, log back into your subscription settings and verify the cancellation was saved. Yafee advises treating these emails as legally important records; store them in a dedicated folder for your protection.
Your subscription and billing security checklist
Before cancelling, complete this checklist to protect yourself from billing errors and ensure a smooth transition.
- Verify your renewal date by logging into your Apple ID, Google Account, or Simple account. Know exactly when the next charge will occur.
- Screenshot your subscription details showing the plan name, price, and renewal date. This serves as proof if disputes arise later.
- Note your cancellation date and method. Did you cancel via Apple, Google, or Simple's website? Record this detail.
- Await and retain the cancellation confirmation email. Check your email (including spam/promotions folders) within 5 minutes of cancelling. Do not delete this email.
- Monitor your card or payment method for the next 7 days. Ensure no charge appears on your statement after your current billing period ends.
- If an unexpected charge occurs, contact your bank immediately to dispute it and request a chargeback. Provide the cancellation confirmation email as evidence.
- Log back into your subscription account one week after cancellation to confirm the subscription no longer appears as "active."
What yafee users say about cancelling Simple Fasting
Yafee has helped thousands of New Zealand consumers cancel subscriptions across all platforms. Feedback on Simple Fasting cancellations shows that users most commonly cancel within the first 30 days if they do not see promised functionality in habit tracking or fasting scheduling. Conversely, users who maintain the subscription beyond 60 days tend to cite the visual progress tracking and community features as reasons to continue.
Common positive comments: "Easy to use once I knew where the cancel button was" and "Got my refund within a week through Apple." Common concerns: "Should be easier to cancel from within the app itself" and "Charged twice because I didn't realise deleting the app wouldn't stop the subscription." These insights inform Yafee's recommendation that you always cancel through your platform settings-never through the app directly.
If Simple Fasting refuses to cancel or refund
In rare cases, users encounter resistance when requesting refunds or face unexpected charges after cancellation. Your escalation pathway is clear.
Step one: contact Simple Fasting directly
- Visit simple.life and look for a "Contact Us" or "Support" page.
- Submit a formal cancellation or refund request via their support form, including your cancellation confirmation email and the date you cancelled.
- Allow 5-7 business days for a response.
- If Simple does not respond or denies your claim without legal justification, proceed to the next step.
Step two: escalate to your payment platform
- Apple users: contact Apple Support (support.apple.com) with your cancellation confirmation email and proof of the charge. Apple will investigate and may issue a refund or credit.
- Google Play users: contact Google Play Support (support.google.com/googleplay) with the same documentation. Google's support team can investigate and reverse charges if they find Simple breached their refund policy.
- Direct website payments: contact your bank or credit card company to request a chargeback. Provide your cancellation email and evidence that Simple continued billing after you cancelled.
Step three: lodge a complaint with commerce commission new zealand
If you believe Simple Fasting engaged in unfair trading, failed to honour your cancellation, or charged you in breach of the Consumer Guarantees Act 1993, you may lodge a formal complaint with Commerce Commission New Zealand (comcom.govt.nz). Yafee recommends filing a complaint if Simple or the platform refuses to refund despite clear evidence of breach. The Commission can investigate, compel refunds, and issue warnings or penalties against the service provider.
Comparing cancellation methods: a summary table
| Cancellation method | Ease of use | Time to process | Refund eligibility |
| Apple App Store (iOS) | Very easy; 3 steps in Settings | Immediate; access ends at period end | Up to 14 days (contact Apple Support) |
| Google Play Store (Android) | Very easy; 3 steps in Play Store | Immediate; access ends at period end | Up to 48 hours (contact Google Play Support) |
| Simple website (simple.life) | Easy; requires login to Account Settings | Immediate; access ends at period end | Up to 30 days if terms allow; Consumer Guarantees Act claim possible |
| Consumer Guarantees Act claim (Commerce Commission) | Moderate; requires documentation | 5-30 days (investigation period) | Full refund possible if service failed quality/fitness standards |
Final steps and contact information
You have successfully cancelled Simple Fasting. To ensure no further charges appear, monitor your payment method for seven days after your current billing cycle ends. Yafee emphasises that cancellation through your platform (Apple, Google, or Simple) is the only reliable method; app deletion or account inactivity will not stop billing.
If you encounter unexpected charges or if Simple Fasting refuses to honour your cancellation, contact your payment provider immediately or file a complaint with Commerce Commission New Zealand (comcom.govt.nz, phone 0800 943 600). Retain all cancellation confirmation emails and screenshots of your subscription details.
For detailed guidance on your specific situation-whether you believe Simple Fasting misrepresented features, failed to deliver promised functionality, or continued charging after cancellation-Yafee's contract law specialists are available to review your case and advise on escalation to Commerce Commission New Zealand or your payment provider. Yafee has helped thousands of New Zealand consumers recover unwanted charges and enforce their consumer rights under the Consumer Guarantees Act 1993. Visit yafee.com today to learn how Yafee can support your cancellation claim or dispute.