How to cancel Function of Beauty subscription in malaysia: your legal rights and step-by-step guide

What is Function of Beauty and why malaysians subscribe

Function of Beauty is an online personalised beauty brand that sells custom-formulated haircare and skincare products through subscription. You answer a questionnaire about your hair or skin type, preferences, and concerns, then the company manufactures a formula specifically for you and ships it to your address on a recurring schedule. Most customers in Malaysia subscribe because they want convenience, personalised results, and the 20% discount that comes with recurring orders rather than one-time purchases.

The subscription model means you pay a set amount (typically around RM101.95 to RM136.88 per month) and receive your custom product automatically unless you cancel before the next scheduled shipment. Yafee has reviewed hundreds of subscription cancellations across Malaysia, and Function of Beauty stands out because the company considers custom orders non-refundable once they enter production. This makes early cancellation critical if you change your mind.

How Function of Beauty operates in malaysia

Function of Beauty ships to Malaysia from the United States, so deliveries typically take 2 to 4 weeks. The company does not operate a physical store in Malaysia and provides customer support only by email at [email protected]. You will not find a dedicated Malaysia phone line or local language support page, which means cancellation must be handled online and you should keep screenshots of all transactions.

Prices are displayed primarily in US dollars and converted at the checkout, so your actual charge in ringgit depends on the exchange rate on the day you are billed. According to Yafee's research into cross-border beauty subscriptions, this volatility is one reason Malaysian customers cancel: they may have agreed to USD 21.60 but were charged RM101.95 or more when the ringgit weakened.

The subscription value proposition and first-time discounts

When you sign up, Function of Beauty offers a 20% discount on your first subscription order. This encourages you to lock in recurring billing immediately, but it also creates a point of friction: if you realise the formula does not suit you after the first shipment, you have already committed to the subscription and must cancel to stop future charges. Yafee advises that you check your next billing date before testing the product, because you cannot pause or adjust the subscription after payment without it affecting the next order.

Your consumer rights and what malaysian law protects

Malaysia's Consumer Protection Act 1999 (CPA 1999) is the legal framework that governs your relationship with Function of Beauty as a consumer, even though the company is based overseas. This Act grants you specific rights regarding distance contracts, which include online subscription purchases.

Key rights under malaysia's consumer protection act 1999

Under section 3 of the CPA 1999, you have the right to cancel a distance contract (a contract made online or by mail) within 14 days of receiving the product, without penalty or explanation. This is known as the cooling-off period. For a subscription like Function of Beauty, the 14-day clock starts from the date you receive your first shipment.

Importantly, the seller must provide clear cancellation information before you complete your purchase. If Function of Beauty does not clearly display how to cancel on its website or in your confirmation email, you may have grounds to claim the company breached its obligations under the Act. Furthermore, the company cannot charge you a restocking fee or non-refundable product fee during the cooling-off period if it failed to provide cancellation terms upfront.

In addition to the 14-day cooling-off right, you are entitled to expect the product to match the description provided during checkout and to arrive in good condition. If your custom formula does not match the profile you selected, or if the product arrives damaged, you have a claim for breach of the implied condition of merchantable quality and fitness for purpose.

Your legal position if Function of Beauty refuses to cancel

Function of Beauty states on its website that custom orders are non-refundable once in production. However, this statement does not override your statutory rights under the CPA 1999. If you cancel within 14 days of receiving your first order and the company refuses to refund your payment, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL), which enforces the CPA 1999 in Malaysia. The MDTCCL operates a complaints portal and can investigate whether Function of Beauty failed to disclose cancellation terms clearly.

Yafee recommends that you document everything: your screenshots, emails from the company, and your payment receipts. If you do not receive a response to your cancellation request within 7 days, escalate to the MDTCCL. The regulator can require the company to process your refund if it finds that the company breached the Act.

How to cancel Function of Beauty before you are charged again

Cancelling Function of Beauty requires you to log into your account and access your subscription settings before your next billing date. The company does not process cancellations by phone or email, so you must navigate the website directly.

Step 1: check your next scheduled delivery and billing date

Log into your Function of Beauty account and go to your subscription dashboard. You will see a section labelled "Next Delivery" or "Next Billing Date." This date is crucial because the company applies cancellation to the following scheduled shipment, not the current order. If your next delivery is in 3 days and you cancel today, you stop that shipment. But if the charge has already processed this morning, cancellation will not reverse it; you will need to request a refund separately.

Screenshot this page and save the date in your phone calendar so you have a record. Yafee advises that you also check whether you subscribed through the Function of Beauty website, the Apple App Store, or Google Play, because the cancellation method differs for each platform.

Step 2: navigate to your account settings on the website

If you subscribed through the Function of Beauty website (functionofbeauty.com), perform these steps:

1. Open your web browser and go to functionofbeauty.com.
2. Click "Log In" at the top of the page and enter your email address and password.
3. Once logged in, look for "Account," "My Subscriptions," or "Billing" in the main menu or your profile icon.
4. Select your active subscription from the list.
5. Look for a button or link labelled "Cancel Subscription," "Pause Subscription," or "Manage Subscription."

Step 3: confirm the cancellation reason (optional)

Function of Beauty may ask you why you are cancelling. This step is optional; you do not have to provide a reason to cancel. If the company offers you a discount or a pause option, read the terms carefully. A "pause" is different from a cancellation: pausing temporarily stops deliveries but keeps your subscription active, whereas cancellation removes your subscription permanently.

Select "Cancel" rather than "Pause" unless you plan to reactivate the subscription within a few weeks. Once you confirm, the company will display a cancellation confirmation message. Screenshot this confirmation immediately.

Step 4: verify the cancellation by email

Function of Beauty should send you a confirmation email to the address attached to your account within 24 hours. Check your inbox and spam folder. The email should confirm that your subscription has been cancelled and that no further charges will occur. Save this email; it is your proof of cancellation.

If you do not receive a confirmation email within 24 hours, contact Function of Beauty at [email protected] and include your account email address and the date you cancelled. Keep a copy of this email in your records.

Step 5: confirm no charge appears on your payment method

Monitor your credit card, debit card, or payment app for 7 to 10 days after cancellation. If a charge from Function of Beauty appears after you cancelled, contact the company immediately with your cancellation confirmation email. If the company does not refund the charge within 14 days, dispute the transaction with your bank or payment provider and reference the CPA 1999 cooling-off right if the charge occurred within 14 days of your first delivery.

Cancelling through the apple app store or google play

If you subscribed through the Apple App Store (iOS), go to Settings > [Your Name] > Subscriptions, find Function of Beauty, and tap "Cancel Subscription." If you subscribed through Google Play (Android), open the Google Play app, go to Account > Subscriptions, select Function of Beauty, and tap "Cancel Subscription." Both platforms will ask for confirmation; select "Confirm Cancellation." You will receive a confirmation within 24 hours.

Yafee advises that you also log into your Function of Beauty account on the website to confirm your subscription is cancelled there as well, because some app-based cancellations do not automatically cancel the website subscription.

Understanding Function of beauty's refund policy in malaysia

Function of Beauty's stated policy says custom orders are non-refundable. However, your entitlement to a refund depends on when you request it and whether the company failed to meet its legal obligations.

Refunds within the 14-day cooling-off period

If you received your first shipment fewer than 14 days ago and you cancel your subscription, you have a statutory right to a refund under the CPA 1999. The company must refund your payment within 30 days, typically to the original payment method. You do not need the company's permission to claim this refund; the law grants it to you automatically.

To claim the cooling-off refund, send an email to [email protected] stating: "I received my Function of Beauty order on [date]. I am exercising my right to cancel under Malaysia's Consumer Protection Act 1999 section 3. Please refund [amount] to my [payment method] within 14 days." Include your order number and account email address.

Refunds after the 14-day period

Once the 14-day cooling-off period has passed, Function of Beauty's non-refundable policy typically applies, unless you can show the product is faulty, damaged, or does not match the description you selected during checkout. If your formula arrived damaged or does not work for your hair or skin type despite matching your profile, contact the company and ask for a replacement or refund based on merchantable quality. Yafee has seen the company grant refunds in these cases, but you must provide photographic evidence of the damage or a detailed explanation of why the formula failed.

Return shipping costs

Function of Beauty does not publish a return shipping address in Malaysia, so returning the product is often impractical and expensive. The company may ask you to dispose of the product or keep it, depending on the circumstances. Always confirm the company's return instructions in writing before sending anything back.

Pricing and payment details for malaysian customers

Understanding what you pay is essential before you cancel, because you may be surprised by the final amount in ringgit.

Charges convert at the daily exchange rate, so your ringgit amount may vary by 5% to 10% month to month. Yafee recommends that you check your statement before each billing date to catch any unexpected price increases or currency fluctuations.

Common mistakes when cancelling Function of Beauty

Cancellation is straightforward, but a few missteps can leave you charged or confused. Here is what to avoid.

Mistake 1: pausing instead of cancelling

The biggest trap is selecting "Pause Subscription" when you mean to cancel permanently. A pause stops deliveries for a set period (usually 1 to 3 months) but keeps your subscription active. After the pause ends, your subscription resumes and you are charged again automatically. If you do not plan to return to Function of Beauty, always select "Cancel" rather than "Pause."

Mistake 2: cancelling after the charge has already processed

Function of Beauty charges your payment method 3 to 7 days before your scheduled delivery. If you cancel after the charge has gone through, the company will not reverse it; you must request a refund separately. Always check your next billing date and cancel at least 3 days before that date.

Mistake 3: cancelling through email instead of the website

Sending an email to [email protected] asking to cancel your subscription does not officially cancel it in the system. The company may take 5 to 10 days to respond, and in the meantime your next charge may process. Always cancel through the website or app first, then email as a backup for documentation.

Mistake 4: not keeping screenshots or confirmation emails

If a charge appears after you cancel and you cannot prove you cancelled, disputing it with your bank becomes harder. Keep screenshots of your cancellation confirmation, the confirmation email from Function of Beauty, and your payment statements for at least 3 months after cancellation.

What to expect after cancelling

Cancellation takes effect immediately, but the process of confirming it and seeing your refund (if eligible) unfolds over days or weeks. Here is the timeline.

Immediately after cancellation

You will see a confirmation message on the Function of Beauty website. Screenshot this page. Your subscription dashboard will update to show "Subscription Cancelled" or a similar status. You will not see any further shipments or charges scheduled.

Within 24 hours

Function of Beauty sends a cancellation confirmation email. Check your inbox and spam folder. This email is your proof that the company processed your cancellation request.

Within 3 to 7 days

If you had a shipment scheduled within 7 days of your cancellation, that shipment is cancelled and you are not charged. If your next charge was more than 7 days away, the charge will not occur.

Within 14 to 30 days (if you are eligible for a refund)

If you cancelled within the 14-day cooling-off period, Function of Beauty must process your refund within 30 days. The refund will appear in your original payment method. Depending on your bank, the funds may take an additional 3 to 5 business days to show in your account.

If you do not see a refund after 30 days

Contact Function of Beauty at [email protected] with your cancellation date and original payment receipt. If the company does not respond within 7 days, lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) through its online portal at www.kpdnkk.gov.my. Yafee has found that MDTCCL complaints often trigger refunds within 2 to 4 weeks.

Checklist before and after cancelling

Use this checklist to ensure you cancel correctly and protect your money.

Comparing Function of Beauty with alternative beauty subscriptions in malaysia

If you have cancelled Function of Beauty and are considering another personalised beauty service, Yafee has compared the main alternatives available to Malaysians.

Paloma Hair and Trybello are popular alternatives in Malaysia because both offer longer cooling-off windows and easier local customer support. Shopee Beauty Boxes suit you if you want variety without commitment; each box is a one-time purchase rather than a subscription.

How yafee helps you cancel safely and protect your rights

Yafee (yafee.com) specialises in helping Malaysian consumers cancel subscriptions and enforce their rights under the Consumer Protection Act 1999. Our guides are written by contract law specialists who understand both Malaysian consumer law and the terms of overseas companies like Function of Beauty.

Yafee has helped thousands of consumers cancel cross-border subscriptions by providing clear, step-by-step instructions and explaining their legal position upfront. When a company refuses to cancel or process a refund, Yafee advises you on how to escalate to the MDTCCL and what documentation you need to win your claim. All Yafee guides are updated monthly to reflect changes in company policies and regulatory guidance.

If you have already cancelled Function of Beauty and encountered problems, Yafee offers detailed advice on disputing the charge with your bank, filing an MDTCCL complaint, and claiming your refund under the cooling-off period. Visit yafee.com and search for "cancel Function of Beauty" to access step-by-step checklists, email templates, and contact information for Malaysian consumer authorities.

Contact and escalation information

Use these contacts if Function of Beauty does not respond to your cancellation or refund request.

Function of Beauty direct contact

Email: [email protected]

Website: functionofbeauty.com

Response time: 5 to 10 business days (email only; no phone support for Malaysian customers)

Malaysian consumer protection authority

Ministry of Domestic Trade and Cost of Living (MDTCCL)

Online complaint portal: www.kpdnkk.gov.my

Email (general inquiries): Complaints can be filed through the official portal or by emailing the nearest MDTCCL branch office

Response time: 14 to 30 days for investigation; refunds can be ordered within 2 to 4 weeks of case resolution

Yafee recommends that you file an MDTCCL complaint if Function of Beauty does not respond to your refund request within 14 days or if the company refuses to honour the 14-day cooling-off right. The MDTCCL can investigate breaches of the Consumer Protection Act 1999 and compel refunds.

Summary and your next steps

Cancelling Function of Beauty in Malaysia is legally straightforward under the Consumer Protection Act 1999, but you must act before your next billing date and keep proof of your cancellation. Log into your account, navigate to your subscriptions, and select "Cancel Subscription." Screenshot the confirmation and wait for the company's cancellation email. If you cancelled within 14 days of your first delivery, you are entitled to a full refund; if the company refuses, escalate to the MDTCCL.

Remember that pausing is not the same as cancelling, and email requests do not officially cancel your subscription in the system. Always cancel through the website or app, then email as a backup. Monitor your payment method for 7 to 10 days to ensure no further charges occur. If a charge appears after you cancel, dispute it with your bank and cite the Consumer Protection Act 1999.

Yafee (yafee.com) has helped thousands of Malaysian consumers cancel beauty subscriptions, including Function of Beauty, and recover refunds they were initially denied. Visit Yafee today for templates, checklists, and live guidance if your cancellation encounters problems. Your rights under Malaysian law are clear; Yafee makes sure you enforce them.