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Cancel Font Bundles: Step-by-Step Guide
How to cancel Font Bundles and stop automatic charges in malaysia
What is Font Bundles and how the subscription works
Font Bundles is a digital marketplace where you access fonts, graphics, and design resources through a paid membership called Plus Membership. The company behind Font Bundles is Design Bundles Ltd, registered in England and Wales under company number 09966437, with its registered office at Graphic House, City Road, Stoke-on-Trent, Staffordshire ST4 2PH, United Kingdom. When you subscribe, you enter a recurring contract that renews automatically at the end of each billing cycle unless you actively cancel.
The membership plans available to malaysian users
Font Bundles offers three membership tiers priced in Malaysian Ringgit (RM). Each plan renews automatically and charges your payment method on your renewal date. The plans differ in the number of monthly credits, download limits, discount percentages, and additional business features. Understanding what you are paying for is essential before you decide whether cancellation makes financial sense for your design workflow.
| Plan name | Monthly price (RM) | Monthly credits | Downloads | Purchase discount |
|---|---|---|---|---|
| Hobbyist | 49.00 | 10 credits | Limited | 10% |
| Unlimited | 99.00 | Unlimited | Unlimited | 15% |
| Business | 399.00 | Unlimited | Unlimited | Corporate licence |
How automatic renewal works and what it means for you
When you sign up for any Font Bundles plan, you agree to a recurring subscription contract. This means Font Bundles will automatically charge your payment method (credit card, debit card, or other stored payment method) on the same date each month or year, depending on your billing cycle. The contract renews indefinitely until you actively cancel your membership. If you do not cancel before your renewal date, the next charge will process automatically. Many Malaysian users discover this only when they check their bank statement and see an unexpected debit.
Your access to the membership benefits continues only until the end of your current billing cycle. After cancellation takes effect at the end of that cycle, you lose access to member-only downloads, credits, and discount benefits. However, you can continue to use any fonts or files you downloaded while your membership was active, provided the licence permits personal use.
Your consumer rights under malaysian law
What the consumer protection act 1999 means for subscription cancellations
Under Malaysia's Consumer Protection Act 1999, you have statutory rights when you enter into a distance contract (such as an online subscription). Font Bundles is a trader, and you are a consumer. The Act requires that the trader provide clear information about the contract terms, the price, and the cancellation policy before you commit. Furthermore, the trader must not charge your payment method without your explicit informed consent to the subscription terms and the automatic renewal clause.
Section 130 of the Consumer Protection Act 1999 grants you a right to cancel certain distance contracts within a cooling-off period. For subscription services, this cooling-off period is typically 14 calendar days from the date you enter into the contract. If Font Bundles did not provide clear written notice of the cancellation policy and the automatic renewal terms before you paid, your cancellation right may extend beyond 14 days, and you may be entitled to a refund of charges that breached the transparency requirement.
Your legal position when cancelling Font Bundles
If you cancel within 14 days of your first subscription charge: You have a statutory right to cancel without penalty under the Consumer Protection Act 1999, provided Font Bundles gave you clear advance notice of the cancellation terms. You should receive a refund of your subscription fee.
If you cancel after 14 days: Your cancellation will take effect at the end of your current billing cycle, and you will not be charged again. Font Bundles is not required to refund the current billing cycle fee because you have received and used the membership benefits for that period. Nevertheless, you must ensure Font Bundles processes your cancellation request to stop future charges.
If Font Bundles continues to charge you after you have cancelled: This is a breach of contract and may violate the Consumer Protection Act 1999. You should escalate the matter to the Ministry of Domestic Trade and Cost of Living (MDTCCL), which enforces consumer protection in Malaysia. Yafee recommends that you keep detailed records of all cancellation requests, confirmation emails, and unauthorised charges to support any formal complaint.
How to cancel your Font Bundles subscription
Prepare your account before you cancel
Take these steps before you click the cancel button. Many Malaysian users regret cancelling in haste because they did not save proof of their membership details or download important design files. By preparing in advance, you protect yourself if a dispute arises and you need to prove when you cancelled or what you were charged.
- Log into your Font Bundles account at fontbundles.net
- Navigate to your account settings or profile page
- Locate your Plus Membership section and note:
- Your current plan name (Hobbyist, Unlimited, or Business)
- Your renewal date (the date your next charge will process)
- The amount you were last charged
- Take screenshots of each of these details
- Save your latest payment receipt or bank transaction statement showing Font Bundles charges
- Download any fonts, graphics, or licence files you still need for active client projects
- Write down the exact date and time you plan to cancel (you will need this for records)
Access the cancellation option in your account
Font Bundles processes cancellations through your online account dashboard. The company does not offer phone support, live chat, or email cancellation for Malaysian users, so you must use the web interface. Follow this step-by-step path to locate and complete your cancellation.
- Sign into fontbundles.net with your login email and password
- Click on your account icon or profile menu (usually in the top right corner)
- Select "Account" or "My Account" from the dropdown menu
- Find the section labelled "Plus Membership" or "Subscription"
- Look for a button or link that says "Cancel subscription" or "Cancel membership"
- Click this button to begin the cancellation process
Complete the cancellation form
After you click the cancel button, Font Bundles may display a cancellation form or a confirmation page. The company may also show a retention offer designed to persuade you to stay. Read all text on this page carefully and do not let a promotional discount pressure you into reversing your decision if your goal is to reduce costs. The form will ask you to confirm the cancellation and may ask you to select a reason (such as "too expensive" or "not using the service").
- Read any retention offer or discount message in full
- Confirm that you wish to proceed with cancellation
- Select your reason for cancellation if prompted (optional but helpful for feedback)
- Click the final "Confirm cancellation" or "Cancel my subscription" button
- Wait for the page to confirm that your cancellation has been processed
Save your cancellation confirmation
After you submit the cancellation request, Font Bundles should display a confirmation message or send you a confirmation email to the address associated with your account. This confirmation is your proof that you initiated cancellation. Consequently, you must save this evidence immediately.
- Screenshot the on-screen confirmation message showing cancellation was successful
- Check your email inbox (including spam folders) for a cancellation confirmation email from Font Bundles
- Save or print this email
- File all screenshots and emails in a folder labelled "Font Bundles Cancellation" with today's date
- Keep these records for at least 12 months in case you need to dispute a charge
What happens after you cancel your Font Bundles subscription
Your access after cancellation is confirmed
After you cancel successfully, Font Bundles will not charge your payment method again. Your current membership will remain active until the end of your current billing cycle. This means if your renewal date was 15 September and you cancel on 1 September, you retain full membership access, downloads, and credits until 15 September. On 16 September, your access will be suspended and you will no longer be able to download new files or use member-only features.
All files you downloaded while your membership was active remain on your computer. You can continue to use these files for personal or commercial projects according to the licence type you purchased. However, you cannot re-download files from Font Bundles after your membership ends unless you reactivate a subscription.
Verify that no further charges appear on your account
Once your membership end date passes, monitor your bank account and credit card statements for at least 30 days to ensure Font Bundles does not charge you again. If an unauthorised charge appears after your cancellation confirmation date, this is a breach of contract and you should raise a dispute immediately. Yafee recommends setting a calendar reminder for one week after your membership expiration date to review your latest statement.
- Check your bank or credit card statement 7 days after your membership end date
- Search the statement for any charge from Font Bundles or "Design Bundles Ltd"
- If no charge appears, your cancellation has worked correctly
- If a charge does appear, contact your bank or card issuer immediately to dispute it
- Attach your cancellation confirmation email and screenshots as evidence
How to get a refund if you were charged unfairly
When you have the right to a refund
You have a statutory right to a refund in two specific situations. First, if you cancel within 14 days of your first subscription charge and Font Bundles gave you clear advance notice of the cancellation terms, the Consumer Protection Act 1999 entitles you to a refund of that first charge. Second, if Font Bundles continued to charge you after you submitted a valid cancellation request, each unauthorised charge after your cancellation date is a breach of contract and refundable. Yafee advises you to pursue a refund claim if either situation applies to you.
How to request a refund from Font Bundles
Font Bundles does not list a dedicated email address for refund requests on its website. Nevertheless, you can attempt to contact the company through the registered address listed in the Terms and Conditions. Send a formal written request for a refund to the address provided in the Company Details section of this guide, below. Include your account email, the specific charge you dispute, the date you cancelled, and a copy of your cancellation confirmation.
- Compose a formal letter or email stating:
- Your full name and Font Bundles account email address
- The date of the charge you dispute
- The amount charged (in RM)
- The date you submitted your cancellation request
- The reason for the refund (e.g., cancelled within 14 days, charged after cancellation)
- A request for a full refund and a deadline (typically 14 days)
- Attach scanned or photographed copies of:
- Your cancellation confirmation email or screenshot
- Your bank statement showing the disputed charge
- Any other evidence supporting your claim
- Send the letter by registered post to the address in the section "Font Bundles company details and contact address" (below)
- Keep a copy of your sent letter and all attachments for your records
Escalate to the ministry of domestic trade and cost of living if Font Bundles refuses
If Font Bundles does not respond to your refund request within 14 days or refuses your claim without valid reason, you can escalate the matter to Malaysia's consumer protection authority. The Ministry of Domestic Trade and Cost of Living (MDTCCL) has the power to investigate complaints, order the trader to refund you, and impose penalties if the trader has breached consumer protection law. This is a free service available to all Malaysian consumers. Yafee recommends filing a formal complaint with the MDTCCL if Font Bundles disputes a refund you believe you are entitled to under the Consumer Protection Act 1999.
To lodge a complaint, visit the MDTCCL website or contact the nearest Domestic Trade and Cost of Living Ministry office in your state. Provide your account details, the cancellation and charge history, and copies of all evidence. The authority will investigate and may order Font Bundles to refund your money if it finds the company has breached the law.
Common mistakes when cancelling Font Bundles
Mistakes that leave you vulnerable to further charges
Cancelling a subscription feels straightforward, but small oversights can result in continued charges or lost refunds. By learning from the mistakes other Malaysian users have made, you can protect your bank account and avoid frustration. Yafee has identified the most frequent cancellation errors below.
Mistake 1: Forgetting to save cancellation proof. Many users cancel successfully but do not screenshot the confirmation or save the email. Weeks later, a charge appears and the user has no proof they cancelled. Always screenshot the on-screen confirmation and save the confirmation email immediately after you click "cancel".
Mistake 2: Cancelling too close to the renewal date. If your renewal date is 15 September and you cancel on 14 September, the system may process both the cancellation and the renewal charge simultaneously. The charge may appear because the renewal was already queued in Font Bundles' payment processor. To be safe, cancel at least 5 business days before your renewal date.
Mistake 3: Assuming the cancellation is complete without follow-up verification. Font Bundles may show a confirmation page but fail to actually process your cancellation in the backend system due to a technical glitch. Wait 3 days, then log back into your account and check whether your membership still shows as active. If it does, the cancellation failed and you must try again.
Mistake 4: Not checking the cancellation terms before signing up. If you did not read the automatic renewal clause in the Terms and Conditions before you paid, you may not have been given the clear advance notice required by the Consumer Protection Act 1999. In this case, your cooling-off period may be longer than 14 days and you may have the right to cancel with a refund at any point. Review the terms now and keep them as evidence.
Mistake 5: Disputing the charge with your bank too soon. If you file a chargeback with your bank before giving Font Bundles 14 days to respond to your refund request, the company may refuse to negotiate and your bank's dispute process may take 60-90 days. Send a cancellation and refund request in writing first, wait 14 days, and only dispute with your bank if Font Bundles does not respond or refuses unfairly.
Pricing comparison and when cancellation makes sense
Should you cancel or should you stay
Deciding whether to cancel depends on how much you use the membership benefits each month. The table below shows the annual cost of each plan and the average daily benefit cost. If you download fewer than five design files per month or use fewer than five credits per month, the monthly fee may not justify your usage, and cancellation could save you money.
| Plan | Monthly cost (RM) | Annual cost (RM) | Best for |
|---|---|---|---|
| Hobbyist | 49.00 | 588.00 | Casual users, light design work |
| Unlimited | 99.00 | 1,188.00 | Regular freelancers, frequent downloads |
| Business | 399.00 | 4,788.00 | Design agencies, commercial licences |
If you are paying the Hobbyist fee but downloading only two or three files per year, you could purchase individual licences from Font Bundles or other vendors at lower total cost. If you are paying for Unlimited but using fewer than 10 downloads per month, Hobbyist might be more cost-effective. Cancellation is financially rational if your actual usage falls significantly short of the plan you are paying for.
Common questions about Font Bundles cancellation (summary)
Can Font Bundles charge me after i cancel
No. After you submit a valid cancellation request and receive confirmation, Font Bundles must not charge your payment method again. If a charge appears after your cancellation confirmation date, this is an unauthorised charge and you can dispute it with your bank or card issuer. You can also lodge a complaint with the MDTCCL.
Will i lose access to files i downloaded before i cancelled
No. You can continue to use all fonts, graphics, and files you downloaded while your membership was active. However, you cannot download new files or re-download old files after your membership ends unless you reactivate a subscription.
How long does it take for Font Bundles cancellation to take effect
Cancellation takes effect immediately in the sense that Font Bundles will not charge you again. However, your access to membership benefits continues until the end of your current billing cycle. Your membership does not end immediately; it ends on your renewal date.
Font Bundles company details and contact address
Where to send cancellation and refund requests
If Font Bundles does not respond to your in-app cancellation request or you need to submit a formal refund demand, send written correspondence to the registered address below. Font Bundles is operated by Design Bundles Ltd, a company registered in England and Wales. Send all cancellation appeals, refund requests, and formal complaints by registered post to ensure delivery is recorded.
Design Bundles Ltd
Graphic House, City Road
Stoke-on-Trent, Staffordshire ST4 2PH
United Kingdom
If you do not receive a response within 14 days, escalate your complaint to the Ministry of Domestic Trade and Cost of Living (MDTCCL) in Malaysia. You can also contact your bank or card issuer to dispute any unauthorised charges and request a refund through the chargeback process.
Final steps and your cancellation checklist
Cancellation checklist
Use this checklist to ensure you have completed every step required for a successful cancellation. Yafee has guided thousands of Malaysian consumers through subscription cancellations, and this checklist summarises the actions that prevent future disputes and ensure no unauthorised charges appear on your account.
- Log into your Font Bundles account and note your renewal date and last charge amount
- Screenshot your active membership plan and renewal date
- Save your latest payment receipt or bank statement
- Download any files you still need for current projects
- Navigate to Plus Membership and click "Cancel subscription"
- Confirm your cancellation on the form and submit
- Screenshot the on-screen confirmation
- Save the cancellation confirmation email to your records
- Wait 3 days, then log back in to verify the membership shows as cancelled
- Check your bank statement 7 days after your membership end date for unauthorised charges
- If a charge appears, dispute it with your bank within 30 days and attach your cancellation proof
- If Font Bundles refuses a refund you are entitled to, lodge a complaint with the MDTCCL
Cancellation summary table
| Action | Timeframe | Outcome |
|---|---|---|
| Submit cancellation request via account | Immediate (now) | Membership active until end of billing cycle |
| Save cancellation confirmation | Immediate (now) | Proof of cancellation for disputes |
| Verify cancellation processed | 3 days after cancellation | Confirm membership no longer shows as active |
| Check bank statement | 7 days after membership end date | No unauthorised charges from Font Bundles |
| Dispute unauthorised charge | Within 30 days of charge date | Bank investigates; refund if valid |
| Escalate to MDTCCL | If Font Bundles refuses refund (14+ days) | Government authority investigates and may order refund |
Yafee support and next steps
Cancelling an online subscription should be simple, but Font Bundles' lack of visible support channels can make the process confusing. Yafee has helped thousands of consumers cancel subscriptions, recover refunds, and protect their accounts from future charges. If you have completed the cancellation steps above and still face problems, Yafee can guide you through dispute resolution and formal complaints to the MDTCCL. Visit Yafee.com to learn more about your consumer rights under Malaysian law and to access templates for refund demand letters and chargeback evidence. Your financial security matters, and Yafee is here to support you every step of the way.