How to cancel your Function of Beauty subscription from australia (2025 guide)

What Function of Beauty is and why you might want to cancel

Function of Beauty is a direct-to-consumer personalised beauty brand that formulates custom haircare and skincare products based on your individual profile. You complete a detailed questionnaire, receive a bespoke formula mixed to your specifications, and choose between one-off purchases or recurring subscription shipments. The company operates a subscribe-and-save model with competitive pricing for Australian customers, invoicing in AUD and offering flexible refill schedules every 4, 6, 8, or 12 weeks.

However, many Australian subscribers report challenges when attempting to cancel. Common issues include unexpected charges after attempted cancellations, difficulty navigating the account dashboard, and limited refund options on customised products. Yafee has helped thousands of Australian consumers understand their cancellation rights and execute them correctly. This guide walks you through every step of cancelling your Function of Beauty subscription and protecting your consumer position under Australian law.

Why australian customers cancel Function of Beauty

Research consistently shows Australian subscribers cancel for several key reasons: the custom formula did not suit their hair or skin type, unexpected billing charges appeared on their statement, difficulty adjusting subscription frequency, a desire to pause rather than permanently cancel, or budget constraints. Some subscribers find the questionnaire process time-consuming or prefer conventional over-the-counter products. Whatever your reason, you hold consumer rights under the Australian Consumer Law that guarantee you can cancel and seek remedies if goods are faulty or misdescribed.

Pause versus cancellation: which option suits you

Before committing to full cancellation, determine whether you need a temporary pause or a permanent exit. Function of Beauty permits subscription pauses in some circumstances, which may suit you better if you anticipate resuming deliveries later. Permanent cancellation, by contrast, stops all future orders and terminates your subscription agreement. If you are unhappy with your formula, the service, or the billing, full cancellation is your right. Yafee recommends reviewing your account status, pending orders, and billing history before taking action so you understand exactly what you are cancelling and what refund entitlements apply.

Function of Beauty subscription plans and pricing in AUD

Understanding your subscription tier, billing frequency, and refund policy helps you anticipate charges during cancellation and avoid surprise debits after you have attempted to exit.

Key takeaway: subscription orders incur lower shipping costs (A$30 versus A$40 for single purchases), but customised formulas are classified as non-refundable unless they are faulty or do not match the description provided at purchase. Before you cancel, log into your account to identify any pending orders and check whether shipments are already in production. Yafee advises cancelling at least 48 hours before your next scheduled billing date to avoid being charged for an order you no longer want.

How Function of Beauty subscriptions and billing operate

Function of Beauty operates on a recurring payment model tied to your chosen refill schedule and product formula.

Subscription mechanics and billing windows

Once you activate a subscription, Function of Beauty charges your payment method on a fixed cycle. If you select a 6-week refill cadence, you will be billed every 42 days unless you pause or cancel. The company typically sends a reminder email 7 to 10 days before your next billing date, giving you a window to modify your subscription or cancel before the charge processes. If you do not cancel within that window, the charge will proceed. Critical point: cancelling within 48 hours of your billing date may be too late to prevent that cycle's charge, so plan your cancellation accordingly.

What happens to pending orders and production batches

If your order is already in production or dispatched, cancelling your subscription may not stop that shipment from arriving. Function of Beauty distinguishes between cancelling future orders and recalling orders already shipped. Once a package leaves the warehouse, you will need to refuse delivery or initiate a return to avoid payment. This is why Yafee recommends checking your order status and shipping details before you cancel. If an order has already shipped and you do not want it, document the refusal and contact Function of Beauty's customer service immediately to request a full refund under Australian Consumer Law protections for unsolicited goods.

Your consumer rights and what australian law guarantees

Australian Consumer Law provides you with explicit protections when purchasing goods and services, including beauty subscriptions, and these rights apply regardless of whether you buy domestically or from an overseas supplier.

Your legal position under australian consumer law

Under the Australian Consumer Law (Part 3-2 of the Competition and Consumer Act 2010), you are entitled to goods that are of acceptable quality, fit for purpose, safe, durable, and match the description provided at the point of sale. If a custom formula does not match Function of Beauty's description, causes harm to your hair or skin, or fails to perform as represented, you have grounds to seek a refund, replacement, or compensation. The Australian Competition and Consumer Commission (ACCC) is the enforcement body responsible for monitoring compliance with these standards. The onus rests on the seller to prove goods are not faulty; you do not need to prove they are faulty to lodge a claim.

Importantly, the fact that a product is customised does not automatically disqualify you from protection. If Function of Beauty fails to deliver the formula you selected, bills you incorrectly, or does not cancel your subscription when you request it, you can lodge a complaint with the ACCC or your state-based fair trading authority. Yafee emphasises that these rights exist to protect you, and you should not hesitate to invoke them if the company refuses to cancel or processes unauthorised charges.

Unfair contract terms and automatic renewal protections

Under Australian Consumer Law, unfair contract terms are not enforceable. If Function of Beauty's terms make cancellation deliberately difficult, impose unreasonable penalties, or hide cancellation options, those terms may be deemed unfair and struck down. Additionally, the Australian Consumer Law includes specific protections for automatic renewal subscriptions: the company must provide you with simple, clear, and accessible cancellation mechanisms, and you must be able to cancel online or through the same channel you used to purchase. If Function of Beauty does not provide a straightforward online cancellation option, this is a breach of your statutory rights.

How to cancel your Function of Beauty subscription step-by-step

The cancellation process varies depending on whether you access your account online or need to contact customer service directly. Follow the method that applies to your situation.

Step 1: log into your Function of Beauty account online

Open a web browser and navigate to functionofbeauty.com. Enter your email address and password to access your customer dashboard. If you have forgotten your password, select the "Forgot password?" link and follow the reset email sent to your registered inbox. Ensure you are logged into the correct account; if you have multiple profiles under different email addresses, verify you are in the account linked to the subscription you wish to cancel.

Step 2: navigate to your account and subscriptions section

Once logged in, locate the "Account," "My Account," or "Your Subscriptions" section. This is typically found in a menu at the top right of the page (often represented by a profile icon or account label). Select this option to open your account dashboard. You should see a list of active subscriptions, pending orders, and billing information. If you do not see a subscriptions menu, scroll down the account page or look for a "Manage Subscriptions" or "Billing" tab.

Step 3: select "Manage subscription" and review your active orders

Find the subscription you wish to cancel and select "Manage Subscription" or an equivalent button (this may also be labelled "Edit Subscription," "Pause Subscription," or "Cancel Subscription"). The page will display your current formula, refill frequency, next billing date, and any pending orders. Review this information carefully. Note the exact date of your next billing cycle and identify any orders already processed or in production. If an order is scheduled to ship within 48 hours, consider whether you need to refuse delivery or request a return after cancellation.

Step 4: select the cancellation option and confirm your choice

Function of Beauty's dashboard should offer a clear cancellation button or link. Select it. The system may ask you to provide a reason for cancellation (this is optional feedback; you are not required to justify your decision). Function of Beauty may also present retention offers, such as discounts or pauses. You are under no obligation to accept these. Proceed to confirm your cancellation. Do not close the browser or navigate away until you receive an on-screen confirmation message.

Step 5: receive and retain your cancellation confirmation email

Within 5 to 10 minutes, Function of Beauty must send you a confirmation email to your registered address. This email is your proof of cancellation and should include: your cancellation date, your subscription ID or order number, confirmation that all future recurring charges have been stopped, and details of any refunds or credits applied to your account. Open this email immediately and download or print a copy. Store this confirmation securely (email folder or cloud backup) for at least 12 months. If you do not receive a confirmation email within 15 minutes, check your spam or junk folder. If it does not appear there, proceed to Step 6.

Step 6: contact Function of Beauty customer service if online cancellation fails

If you cannot locate the cancellation option, the button does not function, or you do not receive a confirmation email, contact Function of Beauty's customer service team directly. Yafee recommends sending a written request (email is preferable because it creates a dated record). Address your email to the company's customer service address and include the following:

• Your full name and email address associated with the account
• Your subscription or order ID (visible in your account dashboard)
• Your request to cancel effective immediately or by a specific date
• A statement that you do not want to receive further shipments or charges
• A request for written confirmation of the cancellation

Send this email from the email address linked to your Function of Beauty account. Keep a copy for your records. Function of Beauty must respond within 5 business days with cancellation confirmation.

Step 7: monitor your account and billing for 30 days after cancellation

Even after you receive cancellation confirmation, monitor your Function of Beauty account and your payment method statements for the next 30 days. Log back into your account 1 week after cancellation to verify that your subscription no longer appears in the active subscriptions list. Check your credit card, debit card, or PayPal statements to confirm no further charges from Function of Beauty appear. If a charge does appear after you have cancelled, this is an unauthorised transaction, and you have grounds to dispute it with your bank and lodge a complaint with the ACCC.

Refunds, credits, and what you are entitled to recover

Your refund entitlements depend on the status of your order at the time you cancel and the condition of any products already delivered.

Refunds for orders not yet shipped

If you cancel and no shipment has left the warehouse, Function of Beauty should refund any charges for that order in full within 7 to 14 business days. This refund should cover the product cost and shipping fee. Request this refund in writing if it does not appear in your account within this timeframe. If the company does not process the refund, you can dispute it with your bank under your credit card or bank account's consumer dispute protections.

Returns and refunds for delivered products

If a product has already been delivered and you have not used it, or if it is faulty or misdescribed, you may be entitled to a refund under Australian Consumer Law, even though the product is customised. Function of Beauty's standard policy states that customised formulas are non-refundable if they have been opened or used. However, if the formula does not match the description you provided (for example, you requested dry hair treatment but received a formula for oily scalp), or if the product is defective, you have grounds to return it for a refund or replacement. Send a written request to Function of Beauty's customer service with photographs of the product, the packaging, and any defects, and explain why the product does not match the description or is faulty. Yafee advises keeping all original packaging and documentation to strengthen your claim.

Subscription credits and promotional discounts forfeited

If you had unused promotional credits or first-order discounts on your account, these may not be refundable. Check your account for any credits before you cancel. If you forfeit credits you believe you paid for, mention this in your cancellation request. Function of Beauty should clarify whether these credits transfer or are lost upon cancellation.

Common mistakes to avoid when cancelling

Cancellation is straightforward once you know the correct steps, but several pitfalls can derail the process or leave you exposed to unwanted charges.

Mistake 1: cancelling without confirming your next billing date

If you cancel within 48 hours of your scheduled billing date, the charge may still process because the transaction is already queued. Check your billing date before you cancel. If you are close to a billing cycle, consider waiting until after the charge posts and then requesting a refund for that final order, or cancel immediately and refuse delivery when the package arrives.

Mistake 2: assuming a pause is the same as a cancellation

Pausing your subscription temporarily halts shipments but does not cancel the agreement. If you select "pause," your subscription remains active and billing will resume when the pause period ends, unless you explicitly cancel. If you intend to exit permanently, select cancellation, not pause.

Mistake 3: not retaining your cancellation confirmation email

Your cancellation confirmation email is your proof that you have exited the agreement. Without it, you have no dated evidence to present to the ACCC or your bank if a dispute arises. Save this email to a folder, print it, or take a screenshot. Do not rely on being able to retrieve it from Function of Beauty later.

Mistake 4: closing your account without cancelling the subscription first

Deleting your account does not automatically cancel a subscription. You must explicitly cancel the subscription from within the account settings before you delete the account itself. Deleting your account may also delete your order history and cancellation confirmation, making it harder to dispute unauthorised charges later.

Mistake 5: ignoring post-cancellation charges

If a charge appears on your statement after cancellation, do not ignore it. Contact your bank within 30 days of the unwanted charge to dispute it. Simultaneously, email Function of Beauty with your cancellation confirmation and ask for an immediate refund. Document all communication. If the company does not refund within 7 days, escalate the dispute to your bank and the ACCC.

What happens after your cancellation is confirmed

Once Function of Beauty processes your cancellation, several outcomes follow in a defined sequence.

Your subscription status changes to inactive

Function of Beauty marks your subscription as "Cancelled" or "Inactive" in your account dashboard. Future shipments will not be dispatched, and no recurring charges will be applied to your payment method. You may still see your subscription in your account history (for reference), but it will not generate new orders.

You retain access to your order history

Your cancelled subscription does not erase your order history or account. You can log in to view past purchases, track delivery history, and access customer service records. This information is useful if you need to reference a product formula or dispute a charge.

You can reactivate a subscription if you change your mind

If you regret your cancellation, Function of Beauty may allow you to reactivate your subscription within a set period (typically 30 to 90 days). Log into your account, navigate to your cancelled subscription, and select "Reactivate" if this option is available. You may be offered a reactivation discount. However, do not rely on this option; if you wish to maintain your subscription, do not cancel.

If Function of Beauty refuses to cancel or disputes your request

In rare cases, a company may refuse to cancel a subscription, claim they did not receive your cancellation request, or dispute that they processed it correctly. You have legal remedies under Australian law.

Step 1: send a formal written notice

If Function of Beauty refuses to cancel, send a formal email or letter (via registered post if possible) to their customer service address. State your full name, subscription ID, the date you originally requested cancellation, and your demand for immediate cancellation effective that day. Include a copy of any previous cancellation confirmation. Request written confirmation of the cancellation within 5 business days. Make clear that you consider the subscription cancelled as of the date of your letter, and you will not authorise any further charges.

Step 2: dispute the charge with your bank

If Function of Beauty processes a charge after you have cancelled, contact your bank or credit card company within 30 days of the unwanted charge. Report the transaction as unauthorised and explain that you cancelled the subscription and did not authorise the charge. Provide your bank with a copy of your cancellation confirmation email. Your bank will dispute the charge on your behalf and, if successful, will credit your account. The company will have 20 business days to respond to the dispute; most unauthorised subscription charges are refunded within this period.

Step 3: lodge a complaint with the ACCC

If Function of Beauty ignores your cancellation requests, processes unauthorised charges, or refuses to refund, lodge a complaint with the Australian Competition and Consumer Commission (ACCC). You can file a complaint online at accc.gov.au or contact the ACCC directly. Include: a description of the issue, dates of all relevant communications, copies of your cancellation confirmation and billing statements showing the disputed charges, and details of any attempts to resolve the issue directly with the company. The ACCC investigates breaches of the Australian Consumer Law and can take enforcement action against the company if it is systematically refusing to cancel subscriptions or processing unauthorised charges. Yafee has seen the ACCC take action against beauty subscription services that violate these protections, so your complaint does carry weight.

Step 4: escalate to your state-based fair trading authority

If the ACCC does not resolve your issue quickly, contact your state or territory's fair trading authority. In New South Wales, this is the NSW Fair Trading Office. In Victoria, it is Consumer Affairs Victoria. Each state has an equivalent body. These authorities can investigate complaints about misleading conduct, unfair contract terms, and automatic renewal breaches at a local level and may be faster than the ACCC for individual cases.

Checklist: before, during, and after cancellation

Use this checklist to ensure you have taken every step correctly and protected your position.

Summary: your path to a successful cancellation

Cancelling your Function of Beauty subscription is your right under Australian Consumer Law. The process is straightforward: log in to your account, navigate to subscriptions, select manage, confirm cancellation, and save your confirmation email. Monitor your billing for 30 days to ensure no unauthorised charges appear. If Function of Beauty refuses to cancel, disputes your request, or processes unauthorised charges, you have escalation pathways: dispute the charge with your bank, lodge a complaint with the ACCC, or contact your state's fair trading authority.

Yafee has guided thousands of Australian consumers through subscription cancellations and understands the frustration of unwanted charges and unresponsive companies. You are not alone in this process, and the law is firmly on your side. If you follow these steps and Function of Beauty still refuses to honour your cancellation, the ACCC and fair trading authorities have the power and mandate to investigate and enforce your rights. Keep records, stay calm, and escalate if needed. Yafee remains your trusted resource for navigating contract disputes and protecting your consumer position.

For direct cancellation inquiries, contact Function of Beauty customer service through their account dashboard or submit a formal written cancellation request to their registered business address. Include your subscription ID, request cancellation effective immediately, and ask for written confirmation within 5 business days. Document every step, and you will have a clear, legally defensible record of your cancellation.