How to cancel Function Of Beauty in new zealand and protect your rights

Why you might want to cancel Function Of Beauty

Cancelling a subscription service is a practical decision driven by cost, product fit, or changing priorities. Function Of Beauty offers customised haircare, which appeals to many customers initially, but recurring charges and product compatibility issues often trigger cancellations. This guide walks you through your legal rights under New Zealand law and the exact steps needed to stop your subscription with Function Of Beauty.

Common reasons to cancel

You may decide to cancel Function Of Beauty if the custom formula does not suit your hair type after the first delivery, you want to trial a different brand without automatic renewal, your budget shifts, or you simply prefer to purchase haircare on an as-needed basis rather than via subscription. Each reason is legitimate, and your consumer rights remain the same regardless of your motivation.

The cost of inaction

If you do not actively cancel, Function Of Beauty will continue to charge your payment method at intervals you previously selected. In New Zealand, this means recurring debits in NZD that accumulate quickly. Yafee recommends acting within 14 days of your last delivery if you have doubts about continuing; the sooner you cancel, the sooner you stop future charges.

How Function Of Beauty works and why cancellation timing matters

Understanding the service model clarifies why timing affects your cancellation outcome and refund eligibility.

The subscription model explained

Function Of Beauty is a US-based personalised haircare brand. You complete an online profile quiz answering questions about your hair goals, scent preferences and desired texture. The company then formulates a custom shampoo, conditioner or treatment and either ships it as a one-time order or sets up automatic recurring deliveries on a schedule you control.

The critical point: once Function Of Beauty processes your order and charges your payment method, that shipment is locked in. If your cancellation request arrives after billing, you cannot stop that specific shipment, though you can cancel all future scheduled deliveries. This timing issue affects both your refund options and your legal standing under New Zealand consumer law.

Customisation and refund implications

Because every product is made to your exact specification, Function Of Beauty applies stricter refund policies than standard retailers. The company argues that custom-made goods fall outside typical return windows. However, Yafee's legal framework analysis shows this argument does not override your statutory rights under New Zealand law-a point explored in detail below.

Your legal position under new zealand consumer law

Two pieces of legislation protect you when buying from Function Of Beauty, even though the company is US-based and you may be purchasing through a US website or third-party reseller.

The consumer guarantees act 1993 and product quality

The Consumer Guarantees Act 1993 is your primary legal safeguard. Under this law, all goods you purchase must be of acceptable quality, safe to use, and fit for the purpose described to you. This protection applies regardless of whether the product is standard or custom-made.

If your Function Of Beauty formula arrives contaminated, faulty, or demonstrably different from what you requested, you have a statutory right to a refund, repair or replacement at no cost. The company cannot use customisation as an excuse to deny you these rights if the product fails the acceptable quality test. Your legal position is strong here: keep your purchase confirmation, delivery receipt, and any photographs of defects as evidence.

The 14-day cooling-off period for distance sales

When you purchase online from Function Of Beauty's website or a third-party New Zealand reseller, the Consumer Law Reform Act and associated distance selling rules grant you a 14-day cooling-off right. This means you can change your mind and request a refund within 14 calendar days of receiving your order, even if the product is unused and unopened.

Function Of Beauty may claim customised products do not qualify for cooling-off refunds. Yafee advises treating this claim with caution. If you have not opened the sealed packaging and the item matches the description provided at purchase, your right to a cooling-off refund is defensible. Document your purchase date, delivery date and the product condition in writing, then formally request your refund citing the 14-day cooling-off rule. If Function Of Beauty refuses, you can escalate to the Commerce Commission (New Zealand's consumer authority) or seek legal advice.

Your legal position block

You are entitled to: a refund or replacement if your custom product is faulty, unsafe or not fit for purpose; a change-of-mind refund within 14 days of delivery if the item is unopened and matches its description; and written acknowledgement of your cancellation request within 7 working days. Function Of Beauty cannot charge you for exercising these rights. If the company breaches these protections, you can lodge a complaint with the Commerce Commission.

Methods for cancelling Function Of Beauty

Function Of Beauty offers multiple cancellation routes depending on how you access the service and which tools are available to you.

Cancellation via your online account

If you created a Function Of Beauty account on their website (functionofbeauty.com), you can log in to your customer portal and manage your subscription directly. This is the fastest method and generates an immediate digital record of your cancellation request.

Cancellation by email or postal mail

If you prefer written confirmation or cannot access your online account, you can submit a cancellation letter to Function Of Beauty's US corporate address. New Zealand customers do not have a dedicated local address, so you must send your request to the US parent company. This method takes longer but creates a paper trail recognised by Yafee as legally defensible in disputes.

Cancellation via customer support

Function Of Beauty operates a customer service team that can process cancellation requests via phone, live chat or email. This option suits customers who want to discuss their subscription or negotiate alternatives (such as extending renewal intervals) before fully cancelling.

Step-by-step cancellation process

Follow these procedures to cancel Function Of Beauty and secure written confirmation of your request.

Step 1: log into your Function Of Beauty account

1. Visit functionofbeauty.com and click "Sign In" in the top navigation.
2. Enter your email address and password.
   • If you forgot your password, click "Forgot Password" and follow the reset link sent to your inbox.
3. Once logged in, navigate to "My Account" or "Subscriptions" (exact menu names vary by site update).

Step 2: locate your active subscription

1. In your account dashboard, find the "Active Subscriptions" or "Recurring Orders" section.
2. Identify the Function Of Beauty subscription you wish to cancel (the product name, delivery frequency and next billing date should be visible).
   • If you have multiple subscriptions, select only the one(s) you want to stop.

Step 3: select the cancellation option

1. Click the subscription listing to expand its details.
2. Look for a "Cancel Subscription," "Pause Delivery," or "Manage Subscription" button.
   • Some accounts offer a pause option (temporary suspension) rather than immediate cancellation; select "Cancel" if you want to stop permanently.
3. Click the cancel button.

Step 4: confirm cancellation and provide feedback (optional)

1. Function Of Beauty will display a confirmation screen asking you to confirm the cancellation.
2. You may be asked to select a reason (e.g., "Not satisfied with product," "Too expensive," "Prefer another brand"). Select the most accurate option.
   • This feedback is optional but helps the company improve their service.
3. Click "Confirm Cancellation" or the equivalent button to finalise the request.

Step 5: capture and save your cancellation confirmation

1. After confirming, Function Of Beauty should display a success message on screen.
2. Take a screenshot of the confirmation page (include the date, confirmation number and your subscription details).
   • You may also receive a confirmation email; check your inbox (including spam/promotions folders) within 24 hours.
3. Save all confirmation documents to your computer or cloud storage. Yafee recommends keeping these records for at least 12 months in case a dispute arises.

Step 6: verify cancellation by checking your next billing date

1. Log back into your account after 24-48 hours and return to the subscriptions section.
2. Confirm that the subscription no longer appears under "Active Subscriptions" or shows a status of "Cancelled."
   • If the subscription still shows as active, contact Function Of Beauty customer support immediately (see contact details below).
3. Check your payment method (credit card, debit card or PayPal) to ensure no future charges are scheduled.

Alternative: cancellation by postal mail

1. Write a formal cancellation letter including your full name, email address, account number (if known), and subscription details (product name, delivery frequency and most recent order date).
2. State clearly: "I request cancellation of my Function Of Beauty subscription effective immediately. Please confirm this cancellation in writing within 7 working days."
   • Reference the Consumer Guarantees Act 1993 and the 14-day distance selling provision if you are requesting a refund for a recent delivery.
3. Send your letter via registered mail (New Zealand Post) to Function Of Beauty's US address:
   • Function Of Beauty, Inc., [US Corporate Address] (currently available via their website contact page).
4. Retain your registered mail receipt as proof of delivery.
5. Allow 10-15 business days for a response, accounting for international mail transit time.

What happens to charges after you cancel

Cancellation timing determines whether you receive a refund for recent charges and when your subscription stops.

Orders already billed before cancellation

If Function Of Beauty charged your payment method before you submitted your cancellation request, that shipment will still be dispatched. You cannot prevent it retroactively. However, you may be able to refuse delivery (contact your courier) or return the unopened product within 14 days using the cooling-off provision outlined above.

Future subscriptions after cancellation

All future recurring charges stop immediately upon cancellation confirmation. You should see no further debits after your cancellation date. Monitor your bank statements or payment app for 2-3 billing cycles to confirm Function Of Beauty has ceased charging. Yafee recommends setting a phone reminder for your next scheduled billing date; if a charge appears, contact the company and the Commerce Commission (if necessary).

Refund eligibility and timeline

If you cancel within 14 days of delivery and the product is unopened, you are entitled to a refund under the distance selling cooling-off rule. Function Of Beauty should refund the product cost (though not shipping fees) within 30 days of receiving the returned item. If the product is faulty or not as described, the company must refund you in full, including shipping, under the Consumer Guarantees Act 1993.

Pricing and billing reference table

Common mistakes when cancelling Function Of Beauty

Most cancellation failures stem from procedural oversights rather than legal barriers. Stay calm and follow these safeguards to avoid setbacks.

Mistake 1: cancelling without written confirmation

Relying on a phone call or chat conversation without documenting the exchange leaves you vulnerable to disputed charges later. Function Of Beauty staff may have logged your request incorrectly, or your subscription may have been cancelled and then auto-renewed due to a system error. Always capture a screenshot or email confirmation. Yafee advises treating digital records as non-negotiable for any consumer cancellation.

Mistake 2: assuming a pause equals a cancellation

Some subscription platforms offer "pause" or "delay" options that temporarily stop deliveries but leave your subscription active. After the pause period expires (typically 3-6 months), automatic billing resumes. If you want to cancel permanently, select "Cancel," not "Pause."

Mistake 3: missing the 14-day cooling-off deadline

The 14-day window for change-of-mind refunds begins on delivery day, not purchase day. If you receive your order on day 1 and delay your cancellation until day 16, you forfeit the cooling-off right (unless the product is faulty). Mark your delivery date in your calendar immediately upon receipt.

Mistake 4: not checking if charges resume after cancellation

Glitches occasionally cause cancelled subscriptions to auto-reactivate. Review your bank statements for 2-3 months after cancellation to confirm no new charges appear. If a charge occurs post-cancellation, contact Function Of Beauty immediately and request a refund, citing the cancellation date and confirmation number.

After cancellation: what to expect next

Your subscription is now paused, but a few loose ends remain to tie up.

Delivery of your final order

Any shipment that was processed before your cancellation date will still arrive. Inspect the package upon delivery. If you have not opened it and it arrives within 14 days of your original order date, you can return it for a full refund under the cooling-off provision. Contact Function Of Beauty's customer service with your tracking number and request a return label.

Confirmation of cancellation

Within 7 working days of your cancellation request, Function Of Beauty should send you a written confirmation email. If you do not receive it, follow up with customer support or send a second cancellation request via postal mail to the US address. Yafee recommends keeping all communications on file for at least 12 months.

Monitoring your payment method

Check your credit card, debit card or PayPal account weekly for the first month after cancellation. Ensure no additional charges from Function Of Beauty appear. Most cancellations process cleanly, but monitoring catches errors early. If an unexpected charge occurs, dispute it immediately with your payment provider and notify Function Of Beauty.

Exploring alternatives

Once your Function Of Beauty subscription is closed, you are free to trial other personalised or standard haircare brands. If you cancelled due to cost, consider one-time purchases rather than subscriptions. If the formula did not suit you, a different brand's quiz-based recommendation system may perform better.

Checklist before and after cancellation

How yafee helps you cancel with confidence

Yafee (yafee.com) has helped thousands of consumers in New Zealand navigate cancellations with major subscription services, including beauty and personalised product companies. Our legal framework guides you through your consumer rights under the Consumer Guarantees Act 1993 and distance selling rules, ensuring you understand exactly where you stand before you contact Function Of Beauty.

Yafee's step-by-step resources reduce the risk of procedural mistakes that delay refunds or leave you vulnerable to unwanted charges. When you cancel through Yafee-guided processes, you maintain the evidence trail (screenshots, confirmation numbers, postal receipts) needed to escalate disputes to the Commerce Commission if necessary.

Whether you are cancelling due to cost, product dissatisfaction, or budget changes, Yafee ensures your cancellation is documented, legally sound and free of surprises. Our approach combines practical procedural clarity with grounding in New Zealand consumer law, so you recover control of your subscription and your money faster.

Contact details for Function Of Beauty cancellation

Use these contact routes to submit your cancellation request or follow up after the online process.

Online account cancellation (fastest method)

Log into functionofbeauty.com, navigate to "My Account" or "Subscriptions," locate your active subscription and click "Cancel Subscription." You will receive an immediate confirmation and should receive an email confirmation within 24 hours.

Email contact

Send a cancellation request to Function Of Beauty's customer support email (available via their website contact page). Include your full name, email address, account number and subscription details. Request written confirmation of cancellation within 7 working days.

Postal contact (New zealand customers)

Function Of Beauty does not operate a New Zealand office. Send your cancellation letter via registered post to their US corporate headquarters. Current address details are available on their website's "Contact Us" page. Allow 10-15 business days for processing due to international mail transit.

If Function Of Beauty refuses cancellation

If the company denies your cancellation request, fails to stop charges, or refuses a refund you are legally entitled to, escalate your complaint to the Commerce Commission (New Zealand's consumer protection authority) at comcom.govt.nz. You can also seek advice from your local Citizens Advice Bureau or a consumer law specialist. Yafee recommends documenting every interaction with Function Of Beauty before escalating; the Commerce Commission will request this evidence.

Cancelling Function Of Beauty is your right, not a favour. New Zealand law protects you at every step. Follow the procedures outlined above, keep records, and act confidently. Yafee has helped thousands of consumers cancel similar services without losing money or facing roadblocks-and you can too.