How to cancel Function Of Beauty in the UAE and reclaim your subscription

Why you might want to cancel Function Of Beauty

Function Of Beauty delivers personalized beauty formulations tailored to your hair and skincare needs. You complete a detailed questionnaire about your goals, preferences, and ingredient sensitivities, and the brand manufactures a custom product exclusively for you. The service operates on both one-time and subscription models, so you can purchase a single bottle or commit to regular automatic deliveries. Many customers in the UAE find the initial customization compelling, yet discover over time that their needs change, the formula no longer suits them, or they simply prefer to explore other products. If you fall into this category, understanding your cancellation rights and the step-by-step process is essential.

When subscription services stop working for you

Subscription beauty boxes are convenient until the moment they are not. You may realize the custom formula no longer addresses your current hair or skin concerns, or you may have accumulated unused bottles you no longer need. Financial constraints, ingredient sensitivities that develop over time, or a simple shift in beauty preferences are all legitimate reasons to cancel. The key is that you have consumer rights protecting you in the UAE, and Yafee is here to guide you through the cancellation process with clarity and precision.

The cost of delay in cancellation

Every day you delay cancellation, Function Of Beauty may charge your payment method again according to your subscription schedule. If your next shipment is due in 48 to 72 hours and you have not yet submitted a cancellation request, you risk another charge. Consequently, acting quickly and understanding the correct cancellation procedure can save you money and prevent unwanted recurring charges. Yafee has helped thousands of consumers in the UAE cancel subscriptions before the next billing cycle, and this guide will show you how.

Your consumer rights and what they mean for you

The UAE Consumer Protection Law 1999 and subsequent amendments establish clear protections for all consumers, including those enrolled in subscription services. You are entitled to accurate product information, safe goods, transparent pricing, and the right to cancel commitments you no longer wish to maintain.

Your legal position in the UAE

Under UAE consumer law, subscription providers must disclose the terms of automatic renewal clearly before you consent. If Function Of Beauty charges your account without explicit ongoing authorization, or if a charge appears after you have submitted a cancellation request, you have grounds to dispute that charge with your bank or payment provider. The UAE Consumer Protection Authority (UCPA) enforces these protections and investigates complaints about unfair trading practices, misleading advertising, and unauthorized billing. You do not need to pay a fee to file a complaint, and the UCPA will investigate within 14 days of your formal submission. Yafee recommends documenting every cancellation confirmation and retaining records of all charges for at least 12 months, as this evidence becomes critical if you need to escalate to the UCPA.

What happens if Function Of Beauty refuses to cancel

If Function Of Beauty does not process your cancellation within 7 business days, or if the company continues charging you after you have submitted a cancellation request, contact the UAE Consumer Protection Authority directly. You can file a formal complaint online or visit your local emirate's consumer protection office. Present your cancellation request email or screenshot, your payment records showing charges after cancellation, and any correspondence from the company. The UCPA has the authority to compel Function Of Beauty to refund unauthorized charges and pay compensation for breach of consumer rights. Yafee advises keeping all digital evidence in one folder, including screenshots with timestamps, email confirmations, and bank statements, to strengthen your case.

Cancellation methods available for Function Of Beauty

Function Of Beauty provides multiple cancellation routes, each with different levels of speed and confirmation certainty. The online account method remains the fastest and most secure, as it generates an immediate digital record of your cancellation request.

Cancellation via your online account (fastest method)

Logging into your Function Of Beauty account and cancelling directly through the platform is the most reliable approach. This method creates an instant confirmation record, eliminates delays caused by email or phone queues, and allows you to cancel at any time of day or night. The entire process typically takes 2 to 5 minutes.

1. Navigate to functionofbeauty.com in your web browser.
2. Click the "Log In" or "Account" button, typically located in the top right corner of the homepage.
3. Enter your email address and password associated with your Function Of Beauty account.
4. Once logged in, locate the "Manage Subscription" or "My Subscriptions" section in your account dashboard. This is usually found under "Account Settings" or "Orders".
5. Click on your active subscription to view its details and status.
6. Look for the "Cancel Subscription" button or link. Click it to proceed.
7. You may be asked to confirm your cancellation or select a reason for cancelling. Complete any additional prompts the system requires.
8. Review the final confirmation screen and take a screenshot. This is your proof of cancellation.
9. Check your email within 15 minutes for a cancellation confirmation message from Function Of Beauty. If you do not receive this email, log back into your account and verify that your subscription status now shows "Cancelled".

Critical timing: Submit your cancellation request at least 48 to 72 hours before your next scheduled charge to prevent an additional billing cycle. Function Of Beauty typically processes cancellations within 24 hours, but this window ensures you avoid accidental duplicate charges.

Cancellation via email

If you prefer written communication or if you experience technical issues accessing your online account, email is a valid alternative. Sending a cancellation email creates a timestamped record that you initiated the process, though response times are typically longer than the online method.

1. Open your email client and compose a new message to Function Of Beauty's customer support address. The standard support email is typically found in your account welcome email or the "Contact Us" section of functionofbeauty.com.
2. In the subject line, write: "Subscription Cancellation Request" followed by your account email address in brackets, for example: "Subscription Cancellation Request [[email protected]]".
3. In the message body, include:
   • Your full name exactly as it appears on your account.
   • Your account email address.
   • Your order or subscription ID if you have it (visible in your account or previous emails).
   • The date you wish the cancellation to take effect.
   • A clear statement: "I request immediate cancellation of my Function Of Beauty subscription. Please confirm this cancellation in writing and ensure no further charges are processed."
4. Send the email and immediately take a screenshot of the sent message showing the timestamp, recipient address, and full content.
5. Check your inbox (and spam folder) for a response within 48 hours. Function Of Beauty should send a written cancellation confirmation.
6. If you do not receive a confirmation email within 48 hours, send a follow-up email referencing your original request and the timestamp.

Email advantage: This method creates a paper trail that is particularly valuable if you later need to dispute an unauthorized charge or file a complaint with the UAE Consumer Protection Authority. Yafee recommends always using email for subscription cancellations because the written record is admissible as evidence.

Cancellation via phone

Calling Function Of Beauty's customer service team allows you to speak directly with a representative and resolve issues in real time. However, phone conversations leave no written record unless you take additional steps to document the interaction.

1. Find the customer service phone number on the Function Of Beauty website, your account page, or your most recent order confirmation email.
2. Call during business hours (Function Of Beauty typically operates Monday to Friday, 9 am to 6 pm UAE time, though this may vary). Have your account email address and subscription ID ready.
3. When you reach a representative, clearly state: "I would like to cancel my Function Of Beauty subscription effective immediately. Please provide a cancellation confirmation number and email a written confirmation to my account email address."
4. Request and note down the agent's name, the date and time of the call, and any confirmation or reference number provided.
5. After the call, send a follow-up email to the same support address stating: "I spoke with [agent name] on [date] at [time] regarding cancellation of my subscription (reference number: [number]). Please confirm receipt of this request and that my subscription is now cancelled."

Phone limitations: While phone cancellation is fast, it produces no immediate written proof. Therefore, always follow up with an email to create a documented record that protects you if a dispute arises later.

Cancellation via mobile app or app store

If you manage your subscription through the Function Of Beauty mobile app, you may also cancel directly within the app's settings. Some subscriptions can also be cancelled through Apple App Store or Google Play Store if the app is linked to your subscription.

1. Open the Function Of Beauty mobile app and log in with your account credentials.
2. Navigate to your account or subscription settings (usually represented by a gear icon or "Account" menu item).
3. Select "Manage Subscription" or "My Subscriptions".
4. Tap on your active subscription and look for the "Cancel Subscription" button.
5. Follow any on-screen prompts and confirm the cancellation.
6. Take a screenshot of the cancellation confirmation screen.
7. If you subscribed through the Apple App Store, you can also cancel via Settings > [Your Name] > Subscriptions > Function Of Beauty > Cancel Subscription. If you subscribed through Google Play, go to Google Play > Account > Subscriptions > Function Of Beauty > Manage > Cancel Subscription.

App store limitation: App store cancellations may take 24 to 48 hours to fully process. Follow up with an email to the Function Of Beauty support team to confirm that your subscription is cancelled and no further charges will be made.

Function Of Beauty pricing and subscription costs

Understanding what you are paying for helps you decide whether to cancel immediately or continue. Function Of Beauty pricing varies based on product type, customization level, and your subscription frequency.

Prices listed above are in USD; if you purchase through UAE retailers or pay in AED, your actual cost may be higher due to currency conversion and local import duties. Yafee advises checking your most recent invoice to determine your exact subscription cost, as personalization choices and regional pricing variations apply. Subscription discounts typically range from 10 to 20 percent below one-time prices, which is why cancelling early may result in unused subscription value.

What to do immediately after you cancel

Cancellation is not complete until you have verified it in writing and confirmed that no further charges will occur. Taking these steps immediately after submitting your cancellation request protects you from accidental billing and ensures you have evidence if a dispute arises later.

Verification and documentation

Within 24 hours of cancelling, log back into your Function Of Beauty account and navigate to your subscription section. Verify that your subscription status now displays "Cancelled" or "Inactive". Take a screenshot of this page, including the date shown in your browser, and save it with your other cancellation records. If you cancelled via email or phone, check your inbox for a written cancellation confirmation from Function Of Beauty. If the confirmation does not arrive within 48 hours, send a follow-up email requesting written acknowledgment. Yafee recommends storing all cancellation confirmations in a single folder on your computer or cloud storage, clearly labelled with the service name and cancellation date.

Monitoring future charges

Review your bank or credit card statement 7 to 10 days after your cancellation date. Confirm that no new charge from Function Of Beauty appears. If a charge does appear after you have cancelled, contact your bank immediately and dispute the charge as unauthorized. Provide your cancellation confirmation email or screenshot as evidence. Your bank will initiate a chargeback investigation, and Function Of Beauty must prove that you authorized the charge after your cancellation request. This is why written cancellation records are invaluable. Continue monitoring your account for the next two billing cycles to ensure no recurring charges resume.

Refund eligibility

If Function Of Beauty charged your account after you submitted a cancellation request, you are entitled to a full refund of that unauthorized charge. Contact your bank's disputes department and file a chargeback claim within 60 days of the unauthorized charge. Function Of Beauty will be required to provide evidence that you authorized the charge, which it cannot do if you cancelled before the charge date. If the company has already shipped a product after your cancellation, you may refuse delivery or return it unopened for a refund. Document the courier's refusal notice or return tracking number as proof. Yafee advises requesting a refund directly from Function Of Beauty in writing first; if the company refuses or ignores your request within 14 days, escalate to your bank or the UAE Consumer Protection Authority.

Common mistakes to avoid during cancellation

Cancelling a subscription may seem straightforward, but many customers make errors that delay the process or leave them unprotected. Knowing these pitfalls ensures your cancellation goes smoothly and you have proper documentation.

Assuming cancellation is automatic

Do not assume that Function Of Beauty will automatically stop your subscription after you stop using the product or after a certain period of inactivity. Subscriptions remain active until you explicitly cancel them. If you do not submit a formal cancellation request, the company will continue to charge you indefinitely. Active voice is critical here: you must cancel, not wait for the service to do it for you.

Cancelling too late in the billing cycle

If you submit a cancellation request just hours before your next scheduled charge, Function Of Beauty may not process it in time. The company requires 48 to 72 hours' notice to stop the next charge. Consequently, if your next billing date is tomorrow and you cancel today, you may still be charged. To avoid this, cancel immediately upon deciding you no longer want the service, rather than waiting until the last moment. Check your subscription details for your exact billing date and plan backwards accordingly.

Relying solely on phone cancellations

Speaking with a customer service representative feels personal and reassuring, but a phone conversation leaves no written proof. If the representative assures you the cancellation is complete but it is not, you have no evidence to support your claim later. Always follow every phone cancellation with a written email confirmation request. This creates a documented trail that protects you if the company fails to honour the cancellation.

Failing to document the cancellation

Cancellation screenshots, confirmation emails, and reference numbers are your legal evidence. Do not discard them or assume you can recreate them later. If you need to dispute an unauthorized charge or file a complaint with the UAE Consumer Protection Authority, you will need these records. Store them in multiple locations (email to yourself, cloud storage, physical copies) so you do not lose them.

Not monitoring your account after cancellation

Some customers cancel and then assume everything is handled. If you do not verify the cancellation or monitor your bank statement in the following days, you may miss unauthorized charges until weeks later, when you have fewer options to recover the money. Check your subscription status and bank statement within 7 days of cancellation to catch any errors immediately.

After cancellation: what happens next

Once your cancellation is confirmed, Function Of Beauty should not send you any further products or charges. However, you may still have questions about refunds, pending shipments, or account deletion.

Outstanding shipments and returns

If Function Of Beauty has already shipped a product to you after you submitted your cancellation request, you have the right to refuse delivery or return it unopened. Contact the courier company (DHL, FedEx, or Aramex are common in the UAE) and inform them you do not accept the delivery. Alternatively, accept the delivery and return it to Function Of Beauty within 14 days of receipt. Keep the return tracking number as proof that you returned the unused product. Function Of Beauty should issue a refund for returned products within 14 days of receipt. If the company does not refund within this timeframe, escalate to the UAE Consumer Protection Authority with your return receipt.

Account deletion

Cancelling your subscription does not automatically delete your account. Your personal information, payment details, and purchase history remain in Function Of Beauty's system. If you wish to have your account and personal data removed entirely, contact customer support in writing and request account deletion under UAE data protection principles. Function Of Beauty is obligated to comply with data removal requests within 30 days. Keep the written confirmation of account deletion for your records.

Reactivation if you change your mind

If you cancel but later decide to resubscribe to Function Of Beauty, your previous customization profile may still be stored in your account. You can log back in and restart your subscription using the same or a revised beauty profile. However, you will need to re-authorize payment and agree to the current terms and conditions. Yafee advises reviewing the updated terms before reactivating, as pricing and policies may have changed since your initial subscription.

When to escalate to the UAE consumer protection authority

If Function Of Beauty refuses to cancel your subscription, continues charging after cancellation, or ignores your requests for 14 days or more, you have the right to file a formal complaint with the UAE Consumer Protection Authority.

Filing a complaint with the UCPA

The UAE Consumer Protection Authority investigates complaints about unfair trading practices, unauthorized billing, and failure to honour consumer requests. You can file a complaint online through the UCPA website or in person at your local emirate's consumer protection office. Provide your cancellation request email, bank statements showing unauthorized charges, any correspondence from Function Of Beauty, and screenshots of your subscription status. Include the date you submitted your cancellation request and the dates of any charges that occurred after that request. The UCPA will contact Function Of Beauty and investigate within 14 days. If the authority finds in your favour, Function Of Beauty must refund all unauthorized charges and may be subject to fines for violating consumer protection regulations.

Disputing charges with your bank

Independently of or in parallel with an UCPA complaint, you can dispute unauthorized charges directly with your bank or credit card issuer. Contact your bank's disputes department, provide your cancellation confirmation and the unauthorized charge statement, and request a chargeback. Your bank will initiate an investigation and typically recover the funds within 30 to 60 days while the dispute is resolved. Function Of Beauty will be asked to provide evidence that you authorized the charge after your cancellation date. Since you have documentation proving you cancelled, the company cannot provide this evidence, and your bank will rule in your favour.

Cancellation address and contact details

For reference, should you need to contact Function Of Beauty directly:

• Website: functionofbeauty.com
• Online account management: Log in to functionofbeauty.com and navigate to "Manage Subscription"
• Customer support email: Check your welcome email or the "Contact Us" page on the website for the current support email address
• UAE Consumer Protection Authority: Visit the UCPA website or contact your local emirate's consumer protection office for filing complaints and disputes

Summary: your cancellation checklist

Final guidance: take control of your subscriptions

Cancelling Function Of Beauty is straightforward when you follow the correct procedure and document each step. The fastest method remains logging into your account and clicking "Cancel Subscription" at least 48 to 72 hours before your next charge. Email and phone cancellations are valid alternatives but require follow-up confirmation in writing. Your consumer rights in the UAE are robust: the Consumer Protection Law guarantees you the right to cancel subscriptions, protection against unauthorized charges, and access to the UAE Consumer Protection Authority if a company refuses to comply. Yafee has helped thousands of consumers in the UAE navigate subscription cancellations by providing clear, actionable steps and grounding advice in actual UAE consumer law. Keep all cancellation confirmations, monitor your bank statement, and escalate to the UCPA if Function Of Beauty continues charging you after you have cancelled. You have the power to end this subscription cleanly and without additional cost. Yafee stands ready to support you through every step of the cancellation process and ensure your consumer rights are respected.