How to cancel Function Of Beauty in the philippines and protect your money

Understanding Function Of Beauty and why you may want to cancel

Function Of Beauty is a US-based personalized beauty subscription service that ships custom haircare, skincare, and bodycare products directly to your address in the Philippines. The brand operates on a monthly renewal model, meaning you receive a new shipment every 30 days unless you proactively cancel before your next billing cycle.

The service begins with an online questionnaire that captures your hair texture, skin type, concerns, and fragrance preferences. Function Of Beauty then manufactures a bespoke formula tailored to your answers and arranges international delivery. The convenience comes at a price: once your monthly billing date arrives, your payment card is charged automatically, and a new batch of personalized product ships unless you have cancelled in advance.

Many Philippines-based customers discover too late that Function Of Beauty charges in Hong Kong dollars (HKD) on the checkout page, with standard shipping around HK$160 (approximately PHP 1,160 at current exchange rates), though orders exceeding HK$500 (roughly PHP 3,625) qualify for free shipping. This article explains your cancellation options, your legal rights under Philippine consumer law, and the precise steps you must follow to avoid unwanted charges. Yafee specializes in helping consumers navigate subscription cancellations exactly like this one.

How the monthly billing cycle works

Your first order typically includes a 20% introductory discount, making the initial purchase appear attractive. However, once that first shipment arrives, your account enters a monthly automatic renewal cycle. Function Of Beauty bills your payment card on the same day each month, and if your cancellation request does not arrive at least 48 hours before that billing date, the charge goes through.

Consequently, the challenge facing Philippines customers is timing: Function Of Beauty's website does not always display your billing date in Philippine Standard Time (PST), so the 48-hour cancellation window can pass without your awareness. By the time you realize you have been charged again, reversing that transaction requires a formal refund request, which the company frequently denies because your product is custom-made and non-returnable.

Why cancellation becomes difficult for philippine customers

Function Of Beauty operates customer support exclusively through email ([email protected]) and US-based phone support (+1-917-672-8608). There is no live chat, no local Philippine contact number, and no cancellation button visible on the website dashboard. This design places the burden squarely on you to compose an email, send it in English to a US address, and then wait 24 to 48 hours (or longer) for a response.

Furthermore, many customers report that cancellation confirmation emails are vague or arrive after the billing has already completed. This creates a documentary gap where you cannot prove the company received your request before charging you. Yafee has identified this pattern across thousands of subscription cancellations, and it is precisely why we recommend following a specific protocol outlined below.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) grants you explicit protections when cancelling any subscription service, regardless of whether the company is based in the United States or elsewhere.

What the law guarantees you

Under the Consumer Act of the Philippines, you possess the unconditional right to cancel any subscription or automatic renewal service without penalty. The law explicitly requires that merchants clearly disclose the exact terms of automatic renewal, the cancellation process, and your renewal date before you authorize the first charge.

In accordance with Section 2.1 of the Consumer Act, if a company fails to honour your cancellation request and charges your card after you have submitted a valid cancellation notice, the burden of proof shifts to the company. Function Of Beauty must demonstrate that you authorized the charge after your cancellation, not the other way around. This distinction is crucial when you later dispute the transaction or file a complaint.

Moreover, if the company refuses to refund you after an unauthorized post-cancellation charge, you can demand that refund and escalate the matter to the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI investigates subscription disputes involving international merchants and has the authority to require refunds and impose penalties on companies that violate Philippine consumer law.

Your legal position if Function Of Beauty refuses to cancel

If you submit a valid cancellation email 48 hours before your renewal date and Function Of Beauty charges you anyway, you are legally entitled to a full refund of that unauthorized charge. The company cannot argue that the product is non-returnable when the charge itself was improper. Document everything: forward your cancellation email to yourself, take screenshots of your payment card statement, and record the exact date and time you sent your request.

If Function Of Beauty ignores your cancellation email for more than 7 days or denies your refund request without legitimate cause, file a formal complaint with the DTI Consumer Protection Group. You will need to provide copies of your cancellation email, your payment card statement showing the unauthorized charge, and any correspondence with Function Of Beauty. The DTI takes these complaints seriously, particularly when international companies fail to honour Filipino consumers' cancellation rights.

The escalation process with the DTI

Contact the Department of Trade and Industry Consumer Protection Group through their official website or hotline (you can find their contact details at dti.gov.ph). File your complaint in English or Filipino, attach all supporting documents, and clearly state that Function Of Beauty charged you after receiving your cancellation request or failed to process your cancellation entirely.

The DTI will send a formal inquiry to Function Of Beauty requesting an explanation and proof of authorization. Most companies comply promptly once they receive official correspondence from a government consumer authority, because non-compliance can result in trade sanctions or removal from Philippine business registries.

Methods to cancel Function Of Beauty

You have three cancellation routes, each with varying levels of reliability and speed.

Method 1: cancel via email to support

This is the most documented method and leaves you with written proof of your cancellation request.

1. Open your email client and compose a new message to [email protected].
   • Include your full name, email address associated with your Function Of Beauty account, and your order number (found in your order confirmation email or account dashboard).
   • Write a clear subject line: "Subscription Cancellation Request - [Your Name]".
   • In the body, state explicitly: "I request immediate cancellation of my Function Of Beauty subscription effective immediately. Please confirm cancellation in writing and ensure no future charges are applied to my payment card."
   • Include the date you are sending the email and note the time (this establishes your 48-hour window before the next billing date).
2. Send the email and immediately create a copy for your records by forwarding it to yourself or taking a screenshot.
   • Note the exact time Function Of Beauty's server receives your email (the timestamp in the sent folder proves delivery).
3. Wait for a response within 24 to 48 hours. Function Of Beauty should reply with a cancellation confirmation number or explicit statement that your subscription has been terminated.
   • If you do not receive a response within 48 hours, send a follow-up email restating your cancellation request and referencing your first email date.
4. Check your payment card statement on your next scheduled billing date to confirm no charge has been applied.
   • If a charge appears despite your cancellation email, contact your bank immediately to dispute the transaction and report that the charge was unauthorized after your cancellation request.

Method 2: cancel by phone to US-based support

This method offers real-time confirmation but requires international calling and may be challenging due to time zone differences.

1. Call Function Of Beauty's US support line at +1-917-672-8608.
   • Place the call during US business hours (9 AM to 5 PM Eastern Time). From the Philippines, this typically means early morning PST to late afternoon PST on weekdays.
   • Have your Function Of Beauty account email and order number ready before calling.
2. Speak directly to a representative and request immediate cancellation of your subscription.
   • Ask the representative to confirm your cancellation on the spot and provide a cancellation confirmation number.
   • Request that they email a written confirmation to the email address associated with your account immediately after the call ends.
3. After the call, follow up with an email to [email protected] referencing the date, time, and representative name you spoke with, and request written confirmation of the cancellation discussed by phone.
   • This creates a paper trail that protects you if the company later claims no cancellation occurred.
4. Monitor your payment card for unauthorized charges on your next renewal date.
   • If a charge appears, reference both your phone call and subsequent email when disputing the transaction with your bank.

Method 3: request cancellation through your account dashboard

Some users report finding a cancellation or "manage subscription" option in their online account dashboard, though this feature is not prominently advertised.

1. Log into your Function Of Beauty account at functionofbeauty.com using your email address and password.
   • Click on your account profile icon or settings menu, usually located in the top-right corner of the page.
2. Look for a section labelled "Subscription," "Billing," "Orders," or "Manage My Subscription."
   • If this section exists and contains a cancellation button, click it and follow the prompts to cancel.
   • If no such button exists, proceed immediately to Method 1 (email cancellation) instead, because this dashboard method may not be reliable for all Philippine accounts.
3. If you successfully click a cancellation button, take a screenshot of the confirmation page immediately.
   • Even if the dashboard shows cancellation confirmation, send a follow-up email to [email protected] referencing the date and time you used the dashboard cancellation feature.
4. Do not rely solely on the dashboard for proof of cancellation; always send a confirmation email to create a documented record.

Pricing and renewal charges

Understanding Function Of Beauty's billing structure helps you identify when charges will occur and calculate your total subscription cost.

Function Of Beauty displays all prices in Hong Kong dollars on their website, and your Philippine bank applies currency conversion fees when processing the international charge. The total amount debited from your PHP account typically exceeds the stated HKD price by 5% to 8% due to these fees. Consequently, when you cancel, confirm that no future charges appear on your card statement, as these hidden fees can accumulate if you do not catch an unauthorized renewal charge immediately.

Common mistakes when cancelling

Cancelling a subscription can feel straightforward, but Function Of Beauty's design creates several traps that catch even careful consumers. Avoiding these mistakes protects your account and strengthens any future refund claim.

Mistake 1: assuming dashboard confirmation equals cancellation

If you locate a cancellation button in your account dashboard and click it, do not assume your subscription has ended. Many subscribers report that they clicked "cancel," received an on-screen message, yet still saw charges on their card 30 days later. The dashboard may display a false confirmation while the backend subscription remains active.

Always send a follow-up email to [email protected] after using any dashboard cancellation option. Reference the date and time you clicked the button and request written confirmation. This creates proof that you attempted cancellation through the official channel and gives Function Of Beauty no excuse to claim they never received your request.

Mistake 2: missing the 48-hour cancellation window

Function Of Beauty requires that you submit your cancellation request at least 48 hours before your renewal billing date. If your billing date is the 15th of each month and you send a cancellation email on the 14th, that email arrived too late, and you will be charged on the 15th regardless.

To avoid this, log into your account immediately after signup and identify your exact renewal date. Mark that date on your calendar and set a phone reminder for 5 days before renewal. Send your cancellation email at least 3 days before renewal (not just 48 hours), giving Function Of Beauty ample time to process your request and providing you with a buffer in case their email response is delayed.

Mistake 3: cancelling verbally on the phone without written follow-up

If you call Function Of Beauty's support line, the representative may promise that your subscription is cancelled, but verbal promises leave no documentary evidence. When your card is charged 30 days later, the company can claim no cancellation record exists.

Always request that the phone representative email you a written cancellation confirmation immediately after your call. If they refuse or say "the system will send it automatically," send your own follow-up email to [email protected] within one hour restating your phone cancellation request and including the representative's name and call date. This transforms a verbal agreement into documented proof.

Mistake 4: ignoring currency conversion and exchange rate fluctuations

Function Of Beauty quotes prices in HKD, but your Philippines bank charges you in PHP at the prevailing exchange rate on the day the charge processes. If you cancelled based on the USD-to-PHP rate you saw on your first purchase, the rate may have shifted by 3% to 8% by your renewal date, meaning a significantly higher PHP debit than you expected.

When you cancel, verify the final charge amount against the original HKD price multiplied by the current HKD-to-PHP rate. If the PHP charge is substantially higher than your first bill's rate, contact your bank to ask if they applied an excessive conversion markup. Some banks allow you to dispute conversion fees if they deviate from the market rate by more than 2%.

Mistake 5: expecting an automatic refund without filing a dispute

If Function Of Beauty charges you after your cancellation request, the company will not automatically refund you. You must actively dispute the transaction by contacting your bank and explaining that the charge was unauthorized after your cancellation notice.

Provide your bank with copies of your cancellation email, the timestamp showing when it was sent, and the billing statement showing the post-cancellation charge. Most Philippine banks allow you to file a chargeback (transaction reversal) within 60 days of the unauthorized charge. If Function Of Beauty contests the chargeback, your documentary evidence of the cancellation request will decide the dispute in your favour.

After cancellation: what happens next

Once your cancellation is confirmed, your account enters a wind-down period, and you should monitor several indicators to ensure the company honours your request.

Immediate steps after receiving cancellation confirmation

When Function Of Beauty replies confirming your cancellation, save that email indefinitely. Create a backup copy by forwarding it to a secondary email account or printing a PDF copy. Store this confirmation alongside your original cancellation request email in a folder labelled "Function Of Beauty Cancellation" on your computer.

Note the cancellation confirmation number (if provided) and the exact date the confirmation was sent. Yafee recommends storing this information in a spreadsheet that tracks all your subscriptions and cancellation dates, which becomes invaluable if you need to file a DTI complaint later.

Monitoring your payment card for 90 days

Check your credit card or bank account statement every 7 days for the next 90 days. Look specifically for any charges from Function Of Beauty, its parent company, or payment processors that might be listed under slightly different names (e.g., "FOB Inc.", "Function Beauty", or the acquiring bank's name).

If you notice any post-cancellation charge, do not wait: contact your bank immediately and request a chargeback. Explain that you cancelled your subscription before the charge was applied, provide your cancellation confirmation email as evidence, and ask your bank to reverse the transaction within their standard dispute timeline (typically 60 to 120 days from the charge date).

Following up if you do not receive cancellation confirmation

If you do not receive a confirmation email from Function Of Beauty within 48 hours of your cancellation request, send a second email to [email protected] with the subject line "URGENT: Cancellation Confirmation Required - [Your Order Number]". Restate your original cancellation date and request that they reply within 24 hours with confirmation.

If Function Of Beauty still does not respond after 7 days total, you have grounds to file a complaint with the DTI Consumer Protection Group, even if your renewal date has not arrived yet. The company's failure to acknowledge your cancellation request is itself a violation of the Consumer Act of the Philippines, which requires merchants to provide timely, clear communication about cancellations.

Filing a refund claim if you are charged after cancellation

If Function Of Beauty charges your card after you have submitted a valid cancellation request, you have multiple avenues to recover that money.

Step 1: contact Function Of Beauty directly for a refund

Send an email to [email protected] with the subject "Refund Request for Unauthorized Post-Cancellation Charge". In the email, include the following information:

• Your Function Of Beauty account email address.
• Your order number.
• The date you submitted your original cancellation request.
• The date the unauthorized charge appeared on your statement.
• A copy (screenshot or text) of your original cancellation email.
• Your payment card statement showing the charge in question.
• A clear statement: "I cancelled my subscription before this charge was applied. Please refund this amount to my original payment method within 7 days."

Give Function Of Beauty 7 days to respond and issue a refund. If they refuse or do not respond, proceed to Step 2.

Step 2: dispute the charge with your philippine bank

Contact your bank's fraud or disputes department and file a chargeback for the unauthorized post-cancellation charge. Provide your bank with the same documents you sent to Function Of Beauty: your cancellation request, the confirmation it was sent 48+ hours before renewal, and the unauthorized charge on your statement.

Explain that you cancelled your subscription in accordance with the company's stated policy, yet Function Of Beauty charged you anyway. Most Philippine banks will reverse the charge within 60 days if you provide clear evidence that you notified the merchant of cancellation before the charge date.

Step 3: file a complaint with the DTI consumer protection group

If your bank's chargeback is unsuccessful or if Function Of Beauty disputes it, file a formal complaint with the Department of Trade and Industry Consumer Protection Group. You can lodge a complaint online through their website (dti.gov.ph) or visit a DTI office in your province.

Submit the following documents:

• A signed statement describing the situation (in English or Filipino).
• Copies of your cancellation email and Function Of Beauty's response (or lack thereof).
• Copies of your payment card statement showing the unauthorized charge.
• Copies of any correspondence with your bank regarding the chargeback.
• A copy of Function Of Beauty's refusal to refund (if they have explicitly refused).

The DTI will investigate and contact Function Of Beauty requesting an explanation. Most international merchants comply promptly when they receive official DTI correspondence, because non-compliance can result in trade restrictions or legal action by the Philippine government.

Comparing cancellation options: reliability and speed

Each cancellation method carries different levels of reliability and timeline. The table below summarizes the key differences.

Yafee recommends using the email method exclusively, or the dashboard-plus-email combination if the dashboard button exists. Do not rely on phone calls or dashboard-only cancellations, as these leave you vulnerable to post-cancellation charges with no documentary proof that you requested cancellation.

How yafee helps you cancel with confidence

Yafee is a specialist platform that helps consumers navigate subscription cancellations across hundreds of services, including international merchants like Function Of Beauty. Our team understands the specific challenges Philippines customers face when cancelling US-based subscriptions: time zone delays, currency conversion confusion, unclear billing dates, and unresponsive support teams.

Yafee provides step-by-step guidance tailored to your situation, template emails you can customize and send immediately, and escalation advice if the company refuses to honour your cancellation. We have helped thousands of consumers cancel similar services and recover unauthorized post-cancellation charges by providing documented proof and representing their complaints to the DTI.

Whether you are uncertain about your cancellation rights, unsure which method to use, or already dealing with an unauthorized charge after cancellation, Yafee offers clear, legal guidance grounded in the Consumer Act of the Philippines and international consumer protection standards. Visit Yafee.com today to access templates, timelines, and expert advice specific to Function Of Beauty cancellations.

Key takeaways and action checklist

Before you cancel, use this checklist to ensure you follow the most reliable method and leave no room for dispute.

Contact information for escalation

If Function Of Beauty refuses to honour your cancellation or fails to refund an unauthorized post-cancellation charge, use these contacts to escalate your complaint:

• Function Of Beauty support email: [email protected]
• Function Of Beauty US phone: +1-917-672-8608
• Department of Trade and Industry Consumer Protection Group: Visit dti.gov.ph or call their hotline during business hours. You can also visit a DTI office in your province to file a complaint in person.
• Your Philippine bank's fraud/disputes department: Check your card or account statement for the phone number and contact method specific to your bank.

Final summary

Function Of Beauty operates a convenient subscription model that becomes problematic when you try to cancel. The company charges exclusively through email support located in the United States, applies a 48-hour cancellation deadline that many Philippines customers miss, and frequently charges users after cancellation requests if documentation is weak.

Nevertheless, your rights are clear under the Consumer Act of the Philippines: you can cancel without penalty, you can demand refunds for unauthorized post-cancellation charges, and you can escalate complaints to the DTI if Function Of Beauty refuses to cooperate. The key to protecting yourself is documentation. Send your cancellation request by email (not phone or dashboard alone), save every confirmation, and monitor your card statement for 90 days after cancellation.

If a post-cancellation charge does appear, contact your bank immediately for a chargeback, file a DTI complaint with your evidence, and do not accept Function Of Beauty's argument that personalized products are non-returnable when the charge itself was improper. Yafee has helped thousands of consumers cancel Function Of Beauty and recover unauthorized charges by following precisely this protocol. Access our cancellation templates, timeline tools, and escalation guidance at Yafee.com to take control of your subscription today.