How to cancel Function of Beauty and protect your subscription rights in canada

What is Function of Beauty

Function of Beauty is a direct-to-consumer cosmetics brand that lets you design your own customized hair and body care products. You select your base formula, hair goals, preferred scents, and optional concentrates to create a personalized product tailored to your specific needs. You can purchase a single bottle or enroll in a subscription that sends your custom formula automatically on a schedule you choose.

The brand operates both as a one-time purchase option and a recurring subscription service. Many Canadian customers sign up for the convenience of regular deliveries, but life circumstances change, budgets shift, and product preferences evolve. If you have decided Function of Beauty no longer fits your routine, Yafee has created this guide to walk you through every cancellation option available to you in Canada.

Why customers cancel Function of Beauty

You might be cancelling because the product did not work as expected, your budget tightened, or you simply found an alternative that suits you better. Whatever your reason, you have the right to stop your subscription. Yafee understands that cancelling can feel like a hassle, especially when companies make the process deliberately difficult. That is why we are here to show you the straightforward path forward.

Subscription pricing and billing frequency

Function of Beauty charges vary based on product type and volume. Typical subscription costs range from $28 to $68 CAD per month, depending on whether you select hair care, body care, or combination formulas. Your billing occurs on a recurring schedule you select during enrollment, which the company communicates clearly in your account dashboard.

Your consumer rights in canada

Canadian consumer protection laws give you specific rights that Function of Beauty must respect. Understanding these rights is your first line of defense.

What canadian law protects you from

Under the federal Competition Act and provincial consumer protection statutes (such as Ontario's Consumer Protection Act or British Columbia's Business Practices and Consumer Protection Act), you have the right to:

• Cancel a subscription with a clear, accessible method. Companies cannot hide the cancellation process or bury it behind multiple login screens.
• Receive a refund for defective or misrepresented products within a reasonable timeframe.
• Not be charged after you have submitted a valid cancellation request.
• Receive clear disclosure about subscription terms, billing frequency, and cancellation rights before you enroll.
• Stop automatic recurring charges through your credit card issuer if the merchant refuses to honour your cancellation.

If you paid by credit card, your card issuer also has a chargeback process that protects you if the company continues to charge you after cancellation. Yafee recommends keeping screenshots of your cancellation confirmation email as evidence of your request.

What canadian law does not automatically cover

Canadian law does not automatically grant you a 14-day "cooling off" period for customized or personalized products. Since Function of Beauty formulas are made to your specifications, the company may argue that the product cannot be returned simply because you changed your mind. However, if the product arrives defective, damaged, or not as described, you retain the right to a refund or correction.

This is a critical distinction: you cannot cancel and demand a refund simply for a change of heart, but you absolutely can if the product is faulty or misleading.

Your legal position

You are legally entitled to cancel a Function of Beauty subscription at any time. The company must stop charging your payment method within one billing cycle of your request. If charges continue after you submit a valid cancellation, contact your credit card issuer and report unauthorized charges. Canadian consumer authorities, including the Competition Bureau and your provincial consumer protection office, enforce these rights on your behalf.

How to cancel Function of Beauty via the website

Logging into your account directly is the most straightforward cancellation method and gives you the clearest confirmation.

Step 1: log into your Function of Beauty account

1. Visit functionofbeauty.com in your web browser.
2. Click the "Sign In" button in the top right corner.
3. Enter your email address and password, then click "Log In".
4. If you have trouble remembering your password, click "Forgot Password?" and follow the reset instructions sent to your email.

Step 2: navigate to your subscription settings

1. Once you are logged in, locate your account menu (usually a profile icon or "My Account" link in the top navigation).
2. Select "My Subscriptions" or "Manage Subscription" from the dropdown menu.
3. You will see a list of all active subscriptions linked to your account.
4. Identify the subscription you want to cancel and click "Edit" or "Manage".

Step 3: submit your cancellation request

1. On the subscription management page, look for a "Cancel Subscription" button or link.
2. Click this button to initiate the cancellation process.
3. The system will ask you to confirm your decision and may request feedback about why you are cancelling.
4. Provide feedback if you wish (this is optional) and then click the final "Confirm Cancellation" button.
5. The system will display a confirmation message with a cancellation date and reference number.

Step 4: preserve your confirmation

1. Screenshot or take a photo of the confirmation page showing your cancellation reference number and the effective date.
2. Check your email inbox for a confirmation email from Function of Beauty within 1 to 2 hours.
3. Forward that email to yourself or save it in a dedicated folder for future reference.
4. Do not delete this confirmation until you verify that no further charges appear on your billing statement.

Alternative cancellation methods

If you cannot access the website or prefer direct contact, Function of Beauty provides additional cancellation channels.

Cancel via email

1. Compose an email to the Function of Beauty customer service address (typically found in your account settings or the website footer).
2. Include your full name, email address associated with your account, and the subscription you want to cancel.
3. Write: "I request cancellation of my Function of Beauty subscription effective immediately. Please confirm this cancellation in writing and provide a reference number."
4. Send the email from the same email address linked to your Function of Beauty account.
5. Wait for a response within 2 to 3 business days and retain a copy of your sent email and their reply.

Cancel by phone

1. Locate the Function of Beauty customer service phone number on their website or your account page.
2. Call during their posted business hours (usually Monday to Friday, 9 a.m. to 6 p.m. Eastern Time).
3. Have your account email address and subscription details ready when you call.
4. Tell the representative: "I want to cancel my subscription. Please provide me with a cancellation confirmation number and confirm the effective date."
5. Ask the representative to send a confirmation email to your account email address and take note of their name and the time of the call.

Cancel via live chat

1. Log into your Function of Beauty account and look for a "Help" or "Chat" button (usually in the bottom right corner of the website).
2. Click to open the live chat window and select a representative.
3. Explain that you want to cancel your subscription and provide your email address.
4. Request a written confirmation of your cancellation, including the effective date and a reference number.
5. Copy and save the entire chat transcript for your records.

What happens after you cancel

Cancellation is not instant. Understanding the timeline protects you from unexpected charges.

Your cancellation becomes effective

Function of Beauty typically honours cancellations on the date you submit them. However, if you cancel within 24 hours of your next billing cycle, the company may charge you one final time before the cancellation takes effect. Once your cancellation is confirmed, no further charges will be applied to your payment method.

Monitor your billing statement

After cancellation, check your credit card or bank statement for the next 30 to 60 days. Look for any charges from Function of Beauty or a payment processor associated with the brand (sometimes the charge appears under a different merchant name). If you see an unauthorized charge after your confirmed cancellation date, contact your credit card issuer immediately and report it as a dispute.

Request a refund if you were charged after cancellation

If Function of Beauty charged you after your cancellation was confirmed, contact them immediately with your cancellation confirmation number and reference the unauthorized charge. Demand a refund in writing via email. If they refuse within 7 business days, file a chargeback with your credit card company. Provide your cancellation confirmation as evidence that you requested the cancellation in good faith.

Refunds and billing disputes

Your refund eligibility depends on the reason you are cancelling and when you submit your request.

Refunds for customized products

How to claim a refund

1. Gather evidence: take photos of the defective product or the original product description from the Function of Beauty website.
2. Email the customer service address with your account email, order number, and a clear explanation of the defect.
3. Attach photos showing the damage or the discrepancy between what arrived and what was described.
4. Request a full refund and provide your preferred refund method (original payment method is standard).
5. Wait for a response within 5 to 7 business days. If Function of Beauty refuses, escalate to your credit card issuer.

Pricing comparison and what you save by cancelling

Understanding what you pay for Function of Beauty subscriptions helps you calculate your savings.

Common mistakes to avoid when cancelling

Cancellation feels straightforward, but small errors can leave you vulnerable to unwanted charges. Yafee has helped thousands of consumers cancel subscriptions successfully by avoiding these pitfalls.

Mistake 1: cancelling too close to your billing date

If you cancel within 24 hours before your next billing cycle, the system may still charge you. Submit your cancellation request at least 2 to 3 days before the date listed on your account. Check your next scheduled billing date in your subscription settings before you cancel.

Mistake 2: deleting your confirmation email immediately

Your cancellation confirmation email is your proof. Do not delete it or your screenshot for at least 90 days. If a dispute arises, you will need this document to prove you submitted a valid cancellation request.

Mistake 3: assuming an email cancellation is complete

Email cancellation requests can be lost or overlooked. Follow up within 3 business days if you do not receive a confirmation response. Call customer service or use live chat as a backup to verify your cancellation was received and processed.

Mistake 4: not checking your credit card statement after cancellation

Even with a confirmed cancellation, stray charges can slip through. Monitor your statement for 60 days after cancellation. If you see an unauthorized charge, report it immediately to your credit card issuer; delays weaken your claim.

Mistake 5: ignoring the pause option as an alternative

Before you cancel permanently, consider using the pause feature. Function of Beauty allows you to freeze your subscription for 1 to 3 months without charges. This option appears in your subscription settings and lets you test whether you truly want to cancel or just need a temporary break.

If Function of Beauty refuses to cancel

Most cancellations go smoothly, but if the company resists or ignores your request, Yafee recommends escalating immediately.

Contact your credit card issuer

Submit a chargeback dispute to your credit card company if Function of Beauty continues charging you after your confirmed cancellation request. Provide your cancellation confirmation email or screenshot, the dates of unauthorized charges, and a written statement explaining that you requested cancellation in good faith. Your credit card issuer will investigate and typically reverse the charges within 30 to 60 days.

File a complaint with regulatory authorities

If the company refuses to honour your cancellation or fails to refund unauthorized charges, report them to your provincial consumer protection office or the Competition Bureau (Canada). In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, file a complaint with the Office of the Consumer Protection Act. These agencies enforce consumer protection laws and can order Function of Beauty to comply.

Document everything in writing

Keep a written record of every cancellation attempt: the date you submitted it, the method you used (email, phone, website), the name of any representative you spoke with, and any confirmation number provided. If you later need to escalate a dispute, this documentation strengthens your case and demonstrates good faith on your part.

Checklist for cancelling Function of Beauty

Use this checklist to ensure you complete every step correctly.

Why you might want to keep your Function of Beauty subscription

Before you cancel permanently, consider whether pausing or continuing makes sense for your situation.

Summary and next steps

Cancelling Function of Beauty requires you to follow a clear procedure: log in to your account, navigate to subscription settings, submit your cancellation request, and preserve your confirmation. Canadian consumer protection law guarantees your right to cancel at any time and prohibits charges after your cancellation is confirmed. If the company continues to charge you, report it as unauthorized to your credit card issuer or file a complaint with your provincial consumer protection office.

Yafee has created this guide to empower you with the legal framework and practical steps necessary to cancel without hassle. Whether you choose to cancel, pause, or switch to a different formula, you control the decision. By following these steps, you protect yourself from billing disputes and ensure Function of Beauty respects your wishes.

If you encounter resistance from Function of Beauty, escalate to your credit card company or your provincial consumer authority. Yafee has helped thousands of consumers cancel subscriptions and recover unauthorized charges by arming themselves with documentation and legal knowledge. Your subscription is not a trap; it is a service you can stop at any time, and Canadian law backs you up.

Contact information for escalation

Function of Beauty customer service: Contact via website account, email (support address in footer), or phone (listed on their website).

Your credit card issuer: Call the number on the back of your credit card or log into your online banking portal to dispute a charge.

Competition Bureau (Canada): File a complaint at www.competitionbureau.gc.ca if Function of Beauty engages in unfair business practices.

Provincial consumer protection offices:

• Ontario: Ministry of Government and Consumer Services, 1-800-889-9768
• British Columbia: Consumer Protection BC, 1-888-564-9963
• Alberta: Fair Trading Act inquiries, 1-877-427-4088
• Quebec: Office of the Protecteur du consommateur, 1-888-672-2556

Yafee recommends keeping this guide and your cancellation documentation for at least 1 year. Cancellation is your right, and Yafee is here to ensure you exercise it confidently and legally.