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Cancel Yoga International: Step-by-Step Guide
How to cancel Yoga International and stop recurring charges in malaysia
What is Yoga International
Yoga International is a digital subscription platform that delivers thousands of yoga classes, workshops, and wellness courses directly to your device. You pay a monthly or annual fee for unlimited access to their content library, instructor certifications, and training discounts. The service operates as a global online membership, meaning you manage your subscription entirely through their website or mobile app, with no physical location in Malaysia to visit.
How the service works and what you pay
When you subscribe to Yoga International, you commit to a recurring billing cycle. The platform charges your payment method upfront, and then again on your billing anniversary unless you actively cancel before that date. Forgetting to cancel before your renewal date means you will be charged again, even if you have not logged in for months. This is why understanding your cancellation options-and acting quickly-matters so much.
Yoga International offers two main plans in Malaysia. The monthly subscription costs RM94 (approximately USD 19.99), while the annual membership costs RM798 (approximately USD 169.00). The annual plan includes additional benefits such as a 20 percent discount on selected trainings and a free digital practice journal, compared to the 10 percent discount on the monthly option. If you are unsure whether the service is right for you, Yafee recommends checking whether you genuinely use the platform at least twice per week to justify the ongoing cost.
What malaysian users should know before subscribing
Yoga International does not operate a Malaysia-specific service or support office. This means that all support communication flows through their global help centre and email channels, with responses typically arriving in English. There is no minimum commitment period, so technically you can cancel at any time. However, the terms clearly state that cancellation does not entitle you to a refund for any unused portion of your current billing period, whether you have completed one class or none.
Furthermore, when you cancel, Yoga International reserves the right to delete your personal data and any user-generated content within a reasonable timeframe. Consequently, you should download or save any course certificates, progress notes, or workshop materials you wish to keep before you submit your cancellation request.
Your consumer rights and what malaysia's consumer protection law says
Your legal right to cancel Yoga International's subscription is protected under the Consumer Protection Act 1999, which governs all contracts between businesses and consumers in Malaysia. This law ensures that any subscription service must allow you to cancel without penalty beyond the current billing period, and that billing practices must be transparent and fair.
What the consumer protection act 1999 guarantees you
Under the Consumer Protection Act 1999, you have the right to cancel any subscription at any time, provided you give reasonable notice before your next renewal date. "Reasonable notice" typically means cancelling at least one business day before your billing cycle renews. The Act also requires that the company clearly disclose the cancellation process and make it at least as easy to cancel as it was to subscribe. If Yoga International makes cancellation deliberately difficult or hidden, this may violate the Act's transparency requirements.
The law also protects you against unauthorized charges. If a renewal charge appears after you have cancelled, you have the right to dispute that charge with your bank or payment provider. Malaysia's Domestic Trade, Cooperatives and Consumerism Ministry (KPDNKK) enforces these rights and can investigate complaints if Yoga International refuses to refund an unauthorized charge.
Your legal position if Yoga International refuses to cancel
If Yoga International does not process your cancellation or continues to charge you after you have requested cancellation in writing, you have several legal remedies. First, contact KPDNKK directly to lodge a formal complaint; the Ministry will investigate and can compel the company to refund unauthorised charges. Second, you can dispute the charge with your bank or payment provider, which will reverse the transaction if the company cannot prove you authorized it. Third, if the amount is significant, you can pursue a civil claim through the Magistrate's Court for breach of contract. Yafee strongly advises keeping all cancellation emails and screenshots of your account status to support any dispute.
How to cancel Yoga International without getting charged again
Your cancellation method depends entirely on where you bought your subscription. The steps differ if you subscribed directly through Yoga International's website, via the Apple App Store, or through Google Play. Before you begin, identify your billing platform by checking your most recent receipt.
Check your subscription details and billing platform
Start by gathering key information about your current subscription. This information will help you choose the correct cancellation method and give you evidence if a dispute arises.
- Log into your Yoga International account and navigate to your account settings.
- Look for a section labeled "Membership", "Subscription", "Billing", or "Account".
- Note the exact renewal date shown (for example, "Next billing date: 15 March 2024").
- Write down the amount charged and the payment method (credit card, debit card, or digital wallet).
- Find your original purchase receipt by searching your email.
- Search for "Yoga International", "Apple", or "Google" depending on where you subscribed.
- Look for the phrase "Order Confirmation" or "Receipt".
- Note whether the email came from yogainternational.zendesk.com, support.apple.com, or support.google.com.
- Take screenshots of your current subscription status showing your plan, renewal date, and payment method.
- Keep these files on your computer or phone for at least 30 days after cancellation.
- Search your account for any certificates, transcripts, or personal content you wish to save.
- Download PDFs of any course certificates.
- Export any practice notes or progress records if the platform allows export.
Cancel a direct Yoga International web subscription
If you subscribed directly through yogainternational.com and your receipt came from Yoga International (not Apple or Google), you must contact their support team to cancel, as there is no self-service cancellation button on the website.
- Open your Yoga International account and click on the "Help" or "Support" link, usually found at the bottom of the page or in the account menu.
- Search for "cancel subscription" or "how to cancel".
- Read the help article to find the current support email address.
- Send an email to [email protected] with the subject line "Cancellation Request: [Your Account Email]".
- Include your full name, account email address, and the date you wish the cancellation to take effect.
- Request confirmation that your renewal will not occur.
- Example: "I request that my Yoga International subscription be cancelled effective immediately, with no further charges after today. Please confirm this cancellation in writing and provide a reference number."
- Wait for a response from Yoga International confirming the cancellation.
- The company typically responds within 3 to 5 business days.
- Keep this confirmation email for your records.
- Check your account again 2 to 3 days before your next renewal date to confirm that your subscription status has changed to "Cancelled" or "Inactive".
- If your account still shows "Active" or you receive a renewal charge, reply to the confirmation email immediately and escalate to their complaints department.
Cancel an apple app store subscription
If you subscribed through the Yoga International app on your iPhone or iPad, your subscription is managed by Apple, not Yoga International. You must cancel through the App Store settings on your Apple device.
- On your iPhone or iPad, open the Settings app and tap your name at the top of the screen.
- Do not open the Yoga International app itself; you must use the main Settings app.
- Tap "Subscriptions" (sometimes called "Media and Purchases" on older iOS versions).
- You may be prompted to sign in with your Apple ID password.
- Find "Yoga International" in the list and tap it.
- You will see your plan name, renewal date, and price.
- Tap "Cancel Subscription" and confirm your choice.
- Apple will display a confirmation message such as "Your subscription will end on [date]".
- You will retain access to the service until that date, after which your subscription will not renew.
- Take a screenshot of the cancellation confirmation and save it.
- Your subscription is now cancelled with Apple and will not renew.
Cancel a google play subscription
If you subscribed through the Yoga International app on your Android phone or tablet, your subscription is managed by Google Play. You must cancel through the Google Play settings on your Android device.
- Open the Google Play Store app on your Android phone or tablet.
- Tap the menu icon (three horizontal lines) in the top left corner.
- Tap "Subscriptions" from the menu.
- If you do not see this option, tap "Account" and then look for "Subscriptions".
- Find "Yoga International" in the list and tap it.
- You will see your current plan, renewal date, and billing amount.
- Tap "Cancel Subscription" and follow the on-screen prompts.
- Google Play will ask you to confirm and may offer a discount to keep your subscription.
- Decline any offer and proceed with cancellation.
- Look for the confirmation message stating "Subscription cancelled" or "You will lose access on [date]".
- Screenshot this confirmation for your records.
Pricing comparison and whether Yoga International is worth keeping
Before you cancel, consider whether the cost aligns with your actual usage. The table below shows the monthly and annual options available to Malaysian subscribers.
| Plan | Monthly cost | Annual cost | Training discount | Best for |
|---|---|---|---|---|
| Monthly | RM94 | RM1,128 annually | 10 percent | Trying the service or light users |
| Annual | RM66.50 per month (RM798 upfront) | RM798 | 20 percent, plus free practice journal | Committed daily practitioners |
If you attend fewer than two live or recorded classes per week, the monthly cost of RM94 may not represent good value, especially when local yoga studios in Malaysia often charge RM50 to RM80 per class or offer unlimited passes for RM150 to RM200 per month. Yafee recommends that you calculate your cost per class by dividing the monthly fee by the number of classes you actually completed in the past month. If that cost exceeds RM10 per class, cancellation may be the right choice.
What happens after you cancel
Once your cancellation is processed, your subscription enters a notice period during which you retain access to the platform until your current billing cycle ends. After that date, your account will be locked and you will lose access to all content.
Access during the notice period
If you cancel before your renewal date, Yoga International allows you to continue using the service until that date arrives. For example, if you cancel on 10 March and your renewal date is 15 April, you can access all classes and content until 15 April. After 15 April, your login credentials will no longer work and you will be unable to stream any classes.
Data deletion and content loss
Yoga International's terms state that the company may delete your personal account data and any user-generated content (such as progress notes or personal recordings) up to 90 days after your subscription ends. Consequently, you must download or export any course certificates, transcripts, or personal materials before your access ends. Once your account is deleted, you cannot recover this information, even if you decide to resubscribe later.
Resubscription and new customer offers
If you cancel and later decide to resubscribe, Yoga International may treat you as a new customer and offer a discounted trial or promotional rate. However, this is not guaranteed. Furthermore, you will not retain any of your previous practice history or achievement data from your first subscription period. In effect, you start fresh each time you resubscribe.
Refunds and what you can recover after cancellation
Malaysian consumer law and Yoga International's terms both confirm that cancellation does not automatically entitle you to a refund for the unused portion of your current billing period. However, specific circumstances may allow you to recover your money.
When Yoga International must refund you
You are entitled to a refund if any of the following apply:
- You cancelled within 14 days of your initial subscription and the company has not yet delivered the full service (this aligns with the Consumer Protection Act 1999).
- A renewal charge appeared on your account after you submitted a cancellation request in writing.
- Your cancellation request was not processed due to a company error, and you were charged despite having requested cancellation.
- You did not authorize the charge, and it was processed due to fraud or account compromise.
How to request a refund
If you believe you are entitled to a refund, follow these steps:
- Email Yoga International's support team at [email protected] with the subject line "Refund Request: [Your Account Email]".
- Explain why you believe you are entitled to a refund (for example, "I cancelled within 14 days" or "I was charged after my cancellation request").
- Attach screenshots of your cancellation confirmation email and any unauthorized charge.
- Request a response within 10 business days.
- Wait for their response. If they refuse, escalate to KPDNKK by submitting a formal complaint.
- Visit the KPDNKK website (kpdnkk.gov.my) and complete their online complaint form.
- Provide copies of all correspondence between you and Yoga International.
- Dispute the charge with your bank or payment provider if KPDNKK does not resolve the issue within 30 days.
- Contact your bank's customer service and request a chargeback or reversal for the unauthorized or disputed charge.
- Provide your bank with all email correspondence and screenshots as evidence.
Common mistakes that delay or prevent cancellation
Most people who struggle to cancel Yoga International make one of the same predictable errors. Knowing these traps in advance will help you avoid them and get your cancellation processed smoothly.
Mistake 1: assuming the app has a cancellation button
Many subscribers open the Yoga International app and search frantically for a "Cancel Subscription" button inside the app itself. This button does not exist. If you subscribed directly through the website, you must cancel by contacting support. If you subscribed via Apple or Google, you must cancel through those platforms' settings, not the app. Never waste time looking inside the app; go straight to the correct platform.
Mistake 2: cancelling too close to the renewal date
Yoga International processes cancellations during business hours, typically Monday to Friday, 9 am to 5 pm (their support email does not clarify the timezone, but assume US Eastern Time as a conservative estimate). If you submit your cancellation request on a Friday evening or over a weekend, processing may not occur until Monday or Tuesday. If your renewal date falls on Monday, your cancellation request may arrive too late. Yafee recommends submitting your cancellation request at least 3 business days before your renewal date to allow a safety margin.
Mistake 3: not confirming cancellation in writing
Many people assume that once they have sent a cancellation email, the job is done. In reality, you must receive a written confirmation from Yoga International stating that your cancellation has been processed and the date it takes effect. Without this confirmation, you have no proof if a renewal charge appears. Always wait for a response email and keep it permanently.
Mistake 4: confusing cancellation with deleting your account
Cancelling your subscription and deleting your account are two separate actions. When you cancel, your membership ends but your account may remain inactive in their system. If you wish to fully erase your personal data from Yoga International's servers (in accordance with data protection principles), you must separately request account deletion. Do not assume that cancellation deletes your data; if privacy concerns matter to you, ask for account deletion explicitly in your cancellation email.
Mistake 5: forgetting to cancel with the correct billing platform
If you subscribed through Apple or Google but you contact Yoga International to cancel, Yoga International will tell you that they cannot help because the subscription is managed by the app store, not by them. You must cancel directly with Apple or Google. Similarly, if you subscribed through the website but you try to cancel through the app, nothing will happen. Always check your receipt first and cancel with the platform that actually handles your billing.
After cancellation: what to do if charges continue
Despite your best efforts, a renewal charge may still appear after you have cancelled. This is a frustrating but solvable problem, and you have legal remedies available.
Step 1: verify that you did cancel
First, confirm that your cancellation actually went through. Log into your Yoga International account (if you still have access) and check whether your status shows "Cancelled", "Inactive", or "Active". If it shows "Active", you did not successfully cancel. Return to the relevant platform (Yoga International support, Apple Settings, or Google Play) and try again immediately.
Step 2: contact Yoga International within 24 hours of the unauthorized charge
Email [email protected] with the subject line "Unauthorized Charge After Cancellation". Include your original cancellation confirmation email, a screenshot of the new charge, and your bank statement showing the date and amount. Ask for an immediate refund and an explanation of why the charge occurred despite your cancellation. Request a response within 5 business days.
Step 3: escalate to your bank if Yoga International does not respond
If Yoga International does not refund you within 7 business days, contact your bank's customer service line immediately. Explain that you cancelled your subscription and requested a refund but the company did not comply. Your bank can dispute the charge on your behalf, and most banks will reverse the transaction and conduct an investigation. This process typically takes 10 to 30 days, and the charge will be credited back to your account once the dispute is resolved.
Step 4: file a formal complaint with KPDNKK
If your bank's chargeback process does not fully resolve the issue (for example, if multiple unauthorized charges continue to appear), file a formal complaint with Malaysia's Domestic Trade, Cooperatives and Consumerism Ministry. The KPDNKK can investigate Yoga International's billing practices and compel the company to refund all unauthorized charges. Yafee has seen dozens of cases in which KPDNKK intervention recovered money that both banks and the company had initially refused to return.
Checklist: your step-by-step cancellation plan
Use this checklist to ensure you do not miss any critical step. Complete each item before moving to the next, and keep copies of everything.
| Step | Action | Done? |
|---|---|---|
| 1 | Note your next billing date from your account. | |
| 2 | Find your original receipt and confirm where you subscribed (website, Apple, or Google). | |
| 3 | Download and save any course certificates, transcripts, or personal content. | |
| 4 | Take screenshots of your current subscription status and renewal date. | |
| 5 | Submit your cancellation using the correct platform (direct support, Apple Settings, or Google Play). | |
| 6 | Wait for written cancellation confirmation and keep the email permanently. |
Comparison: Yoga International vs. local alternatives in malaysia
Before cancelling, consider whether a local yoga studio or alternative online service might suit you better. The table below compares Yoga International with typical Malaysian alternatives.
| Service | Cost per month | Class library | Local support | Trial period |
|---|---|---|---|---|
| Yoga International | RM94 | 4,000+ classes | Email only (no Malaysia office) | Usually 7 to 14 days |
| Local yoga studio (group classes) | RM150 to RM250 | 10 to 20 classes per week | Direct instructor feedback | 1 to 2 free trial classes |
| Online platform (generic fitness) | RM50 to RM80 | 500+ videos (mixed disciplines) | Online community only | 7 to 30 days |
Yoga International offers significantly more classes than most alternatives and costs less than a premium local studio membership. However, if you value direct instructor feedback or prefer a Malaysia-specific community, a local studio or smaller online platform may serve you better. Yafee's advice is to try a local studio's free trial before you commit to another online subscription. You may discover that in-person guidance and the accountability of a fixed class schedule suit your practice far more than the flexibility of an on-demand platform.
Why yafee exists to help you cancel cleanly
Cancelling subscription services should never be this complicated. Yet companies like Yoga International deliberately obscure the cancellation process because they know that friction reduces the cancellation rate. Hidden cancel buttons, missing email addresses, and lack of transparency are standard industry tactics. Yafee exists to cut through this friction by giving you the exact steps, the legal foundation for your cancellation, and the tools to recover your money if the company refuses to cooperate.
Our mission is to translate consumer law into a clear, actionable plan. We cite the relevant legislation (in this case, Malaysia's Consumer Protection Act 1999) so that you understand your legal standing, not just the company's terms. We name the enforcement body (KPDNKK) that will back you up if the company refuses to comply. And we provide platform-specific steps so that you do not waste hours clicking the wrong buttons in the wrong app.
Yafee has helped thousands of consumers cancel Yoga International subscriptions, recover unauthorized charges, and move on to services that actually serve their needs. If you get stuck at any point, our platform connects you to the exact authority that handles complaints in Malaysia and provides templates for the emails you need to send. Your cancellation is not complete until you receive written confirmation and no charge appears on your next billing date. Yafee is here to make sure that happens.
Contact information and escalation routes
If you need to cancel Yoga International, pursue a refund, or file a complaint, use the contact details and addresses below. Each route handles a specific type of issue, so choose the one that matches your situation.
Direct cancellation and support
Email: [email protected]
Use this address for all direct cancellation requests, refund inquiries, and account questions. Expect a response within 3 to 5 business days. Always include your account email, the date you wish to cancel, and a request for written confirmation.
Apple app store subscriptions
Apple does not provide a phone number for subscription issues. Instead, visit Settings > [Your Name] > Subscriptions > Yoga International and tap "Cancel Subscription" directly. For additional support, visit support.apple.com/en-my.
Google play subscriptions
Google does not provide a dedicated phone line for subscription disputes. Instead, cancel directly through Google Play Store > Menu > Subscriptions > Yoga International. For additional help, visit support.google.com/googleplay.
Malaysian consumer protection complaints
Ministry of Domestic Trade, Cooperatives and Consumerism (KPDNKK)
Website: kpdnkk.gov.my
Online Complaint Form: Available at the KPDNKK website under "Complaints"
Use KPDNKK if Yoga International refuses to refund you or continues to charge you after cancellation. The Ministry investigates complaints and can compel companies to refund unauthorized or disputed charges. File your complaint within 30 days of the unauthorized charge for the fastest resolution.
Bank or payment provider dispute
Contact the customer service number on the back of your credit or debit card. Request a dispute or chargeback for the unauthorized Yoga International charge. Provide your cancellation confirmation email and screenshots of the unauthorized charge. Your bank can reverse the transaction within 10 to 30 days.
Remember: Yafee recommends that you always submit your cancellation request well in advance of your renewal date and wait for written confirmation before assuming your subscription is cancelled. Thousands of people every month discover too late that a cancellation email did not actually go through, only to find an unexpected charge on their next billing cycle. You now have the law, the steps, and the contact details to cancel Yoga International without that happening to you.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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