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Frequently asked questions
Cancel Yoga International: The Right Way
How to cancel Yoga International and protect your membership rights in canada
What is Yoga International and why you might want to cancel
Yoga International is an online streaming platform that delivers yoga classes, workshops, and educational content through its website and mobile applications. You access on-demand videos taught by experienced instructors across all skill levels, from beginner through to advanced practice. The platform operates as a subscription service available through both the Apple App Store and direct website purchase, making it straightforward to begin but sometimes unclear to discontinue.
Subscribers in Canada come to Yafee seeking guidance on cancellation for a variety of reasons: you've completed the programs you enrolled for, found a different platform that better matches your needs, or determined that the recurring monthly charges no longer fit your budget. You have the legal right to cancel without penalty under Canadian consumer protection legislation. Yafee is here to walk you through the exact procedural steps and what to expect once your subscription ends.
When cancellation makes practical sense
Consider cancelling Yoga International if you haven't logged in for more than one month, if you've finished the structured programs you signed up for, or if the subscription cost no longer aligns with your actual practice frequency. Be candid: will you realistically use the platform within the next 30 days? If the answer is no, cancelling stops automatic billing immediately and prevents further charges.
When you should keep your subscription active
Retain your membership if you practise at least once per week, if you value the structured curriculum and instructor access, or if you're working toward a specific yoga milestone. Subscription costs range from CAD $26.49 monthly to CAD $229 annually, which equals approximately $19 per month on an annual commitment-a reasonable investment if you use the platform consistently.
Understanding your canadian consumer protection rights
You are protected under federal and provincial consumer protection legislation as a Canadian subscriber, and Yafee encourages you to understand the legal leverage you hold when cancelling any subscription service.
Your rights under canadian law
Under the Consumer Protection Act (federal and provincial versions in Ontario, British Columbia, Alberta, and other provinces), you hold the right to cancel a subscription service without undue obstruction. Most provinces require merchants to honour cancellation requests made through the same channel you used to subscribe. If you signed up online, the company must permit you to cancel online. If you enrolled by telephone, the merchant must offer telephone cancellation as a viable alternative.
You also possess the right to transparent billing information and clear renewal terms before your subscription automatically renews. Should Yoga International charge you after you have submitted a cancellation request, you can dispute the charge through your credit card issuer or escalate the matter to your provincial consumer protection office.
Yafee advises that if a company deliberately obscures the cancellation process or your support requests go unanswered, you can file a formal complaint with your provincial consumer protection authority. For example, if the website forces you to navigate multiple pages to locate a cancel button, or if support staff consistently ignore your cancellation request, such conduct violates fair dealing and transparency requirements under law.
Your legal position
You are entitled to cancel without penalty. The Consumer Protection Act places the burden on the merchant to make cancellation as easy as sign-up. If Yoga International refuses your cancellation or continues billing after you have requested termination, you can file a complaint with your provincial consumer protection regulator (for example, the Ontario Ministry of Government and Consumer Services, or the Consumer Protection BC office in British Columbia). Document the date and method of your cancellation request-this is your legal proof if escalation becomes necessary.
Refund rights and what they mean for you
Automatic refunds are not guaranteed when you cancel a subscription, but you may qualify for a partial refund if you cancel mid-cycle, depending on your province's specific legislation. Ontario's Consumer Protection Act, for instance, recognizes that you should not pay for services you cannot access after your cancellation takes effect. Document the exact date you requested cancellation and save all confirmation emails; this documentation becomes essential evidence if you need to escalate a dispute to your credit card company or provincial regulator.
Pricing and membership plans available in canada
Yoga International offers two primary subscription tiers to Canadian subscribers through the Apple App Store and its website, each with distinct commitment periods and costs.
| Plan | Billing cycle | Cost (CAD) | Monthly equivalent |
|---|---|---|---|
| Monthly subscription | Month-to-month | $26.49 | $26.49 |
| Annual subscription | 12 months upfront | $229.00 | $19.08 |
| Free trial (if available) | Limited period | $0.00 | Free |
The annual plan represents a 28% discount compared to paying monthly. However, if you cancel an annual subscription mid-cycle, refund eligibility depends on your province and how much time remains on your contract. When you enrol, Yoga International will specify the renewal date and the method to cancel before the next billing cycle begins.
How to cancel Yoga International on the apple app store
If you subscribed through the Apple App Store, you must cancel through Apple's subscription management portal rather than through Yoga International's website. This is a critical procedural distinction that Yafee encounters frequently in cancellation queries.
Step 1: access your apple ID settings
- On your iPhone, iPad, or Mac, open the Settings app (iPhone/iPad) or System Preferences (Mac).
- Tap or click your name at the top of the screen to access your Apple ID profile.
- Select the "Subscriptions" or "Media & Purchases" option (exact naming varies by device and iOS version).
Step 2: locate the Yoga International subscription
- Scroll through your active subscriptions list until you find "Yoga International."
- Tap the Yoga International entry to view subscription details, including your next billing date and payment method.
Step 3: cancel the subscription
- Tap or click the "Cancel Subscription" or "Edit Subscription" button.
- Apple will ask you to confirm the cancellation and may offer a retention incentive.
- Confirm your final decision.
Step 4: confirm cancellation in writing
- Apple sends a confirmation email to the address associated with your Apple ID.
- Save this email as proof of cancellation for your records and for any future dispute resolution.
How to cancel Yoga International through the website or email
If you subscribed directly through Yoga International's website or enrolled via a promotional channel, you may cancel through their online account settings or by submitting a formal cancellation request via email or registered mail.
Step 1: log into your account online
- Visit the Yoga International website and sign in using your registered email address and password.
- Navigate to "Account Settings," "My Membership," or a similar menu (typically found in the user profile or dashboard).
Step 2: locate the cancellation option
- Within Account Settings, look for a "Cancel Membership," "Manage Subscription," or "Billing" section.
- Read any retention offers or warnings carefully-these are advisory only and do not override your cancellation right.
Step 3: submit your cancellation request
- Click the cancellation button and select your reason (optional but sometimes useful for company feedback).
- The system will typically ask you to confirm the cancellation date and may offer a brief grace period.
- Confirm the cancellation.
Step 4: cancellation via email or registered mail
- If the website cancellation process is unavailable or unclear, email Yoga International's support team directly at their listed contact address.
- Alternatively, Yafee recommends sending a formal cancellation request via registered mail (with signature confirmation required on delivery) to document proof of delivery if the company later denies receipt.
- In your message, include your full name, account email address, subscription plan, current billing date, and a clear statement: "I request immediate cancellation of my Yoga International subscription, effective today."
- Request written confirmation of cancellation in return.
Step 5: verify cancellation status
- Within 3 to 5 business days, log back into your account to confirm your subscription status shows as "Cancelled" or "Inactive."
- If your account still shows active after 7 days, contact Yoga International again and escalate to your credit card issuer or provincial consumer protection office.
What happens after you cancel
Once your cancellation is confirmed, your access to Yoga International's platform terminates on your specified end date. You will receive a confirmation email with the final billing date and your last day of access. Cancellation is final: you cannot recover deleted workout history or custom playlists after your account closes.
When does billing stop
Billing stops on the date your subscription officially ends, which is usually the end of your current billing cycle or immediately if you cancel within a trial period. You cannot be charged for days you cannot access the platform. If Yoga International charges you after your cancellation date, you have the right to dispute the charge through your credit card company or contact your provincial consumer protection office within 30 days.
Reactivation after cancellation
You may reactivate your subscription at any time by logging back into your account and selecting "Reactivate Membership" or by purchasing a new plan through the same method you originally used. Reactivation is treated as a new subscription, and promotional trial periods may or may not apply depending on Yoga International's current policy.
Refunds and when you might qualify for one
Yoga International's standard policy does not provide automatic refunds upon cancellation, but Canadian consumer law entitles you to partial refunds in specific circumstances. Yafee advises understanding when you have a legitimate claim.
Conditions for a refund claim
- You cancelled within a statutory cooling-off period (typically 14 days from purchase in some provinces).
- You cancelled mid-cycle and your provincial law permits a pro-rata refund.
- You were charged after you had submitted and confirmed a cancellation request.
- Yoga International failed to deliver promised services (for example, classes were unavailable for an extended period).
How to request a refund
- Contact Yoga International's customer support team with your refund request, explaining your specific reason and citing your cancellation date.
- If Yoga International refuses, dispute the charge through your credit card issuer within 30 days of the charge. Provide your credit card company with copies of your cancellation request and any confirmation email.
- If your credit card issuer denies your dispute, escalate your complaint to your provincial consumer protection regulator with all supporting documentation.
Common mistakes to avoid when cancelling
Cancellation procedures are straightforward when you follow the correct sequence, and Yafee has compiled the errors that most often delay or complicate the process.
Assuming online cancellation and app store cancellation are the same
They are not. If you subscribed through the Apple App Store, you must cancel through Apple's subscription menu, not through Yoga International's website. Attempting to cancel through the wrong channel may leave your subscription active and billing active even after you think you have cancelled.
Deleting the app without cancelling the subscription
Removing the Yoga International app from your device does not cancel your subscription. The subscription remains active in the background, and billing continues. Always cancel the subscription first, then delete the app.
Ignoring confirmation emails
Save all cancellation confirmation emails from Yoga International or Apple. These form your legal proof of cancellation date. If a dispute arises, you need written evidence of when you requested cancellation.
Failing to verify cancellation in your account
Log back into your account 3 to 5 days after submitting your cancellation. Confirm that your subscription status displays as "Cancelled" or "Inactive." If it still shows "Active," submit a second cancellation request immediately or contact support.
How to compare Yoga International with alternatives
Before you cancel, consider whether a competing platform might serve you better. Yafee has prepared a brief comparison of similar Canadian yoga subscription services to help you make an informed choice.
| Platform | Monthly cost (CAD) | Content focus | Cancellation method |
|---|---|---|---|
| Yoga International | $26.49 | Yoga classes and workshops | Online or email |
| Alo Moves | $26.99 CAD approx. | Yoga and fitness hybrid | Online account settings |
| Down Dog | $19.99 CAD approx. | Personalized yoga sequences | In-app or email |
| YouTube Premium (free yoga) | $14.99 | Yoga plus general streaming | Google account management |
| Local studio classes | $100 - $200 | Live instruction, community | In-person or phone |
Each alternative carries distinct benefits and cancellation procedures. Switching platforms does not erase your right to cancel Yoga International-complete the cancellation before enrolling in a new service to avoid overlapping charges.
What to do if Yoga International refuses to cancel
In rare cases, a company may ignore cancellation requests or continue charging after you have requested termination. You have clear legal recourse under Canadian consumer protection law.
Step 1: attempt written cancellation via registered mail
- Send a formal cancellation letter via Canada Post registered mail (with signature required on delivery) to Yoga International's office address.
- Include your full name, account email, subscription plan, the date you originally subscribed, and a clear statement: "I request immediate cancellation of my subscription, effective [today's date]."
- Request written confirmation of cancellation.
- Retain the tracking number and proof of delivery.
Step 2: dispute the charge with your credit card issuer
- Contact your credit card company within 30 days of any unauthorized charge after your cancellation request.
- Provide your credit card issuer with copies of your cancellation request, confirmation email (if any), registered mail tracking proof, and account statements showing charges after cancellation.
- The issuer will initiate a chargeback investigation and typically reverse disputed charges within 30 to 60 days.
Step 3: file a complaint with your provincial consumer protection regulator
- Contact your provincial consumer protection office:
- Ontario: Ministry of Government and Consumer Services Consumer Protection Act hotline
- British Columbia: Consumer Protection BC
- Alberta: Fair Trading Act enforcer through Service Alberta
- Other provinces: Your provincial attorney general's consumer protection branch
- Submit a formal complaint with all supporting documents (cancellation request, emails, payment records, registered mail proof).
- The regulator will investigate and may impose penalties or order Yoga International to refund unauthorized charges.
A quick checklist for cancelling Yoga International
Use this checklist to ensure you have completed every necessary step before your subscription renews.
- Identify your subscription method (Apple App Store, website direct purchase, or promotional channel).
- Log into your account and locate the subscription or membership settings.
- Submit your cancellation request through the appropriate channel.
- Save the confirmation email or screenshot of the cancellation confirmation.
- Wait 3 to 5 business days and verify that your account status shows "Cancelled" or "Inactive."
- Note your final billing date and last day of access.
- Monitor your credit card statement for any charges after your cancellation date.
- Delete the Yoga International app only after you have confirmed cancellation in your account.
Contact information and mailing address
If you need to reach Yoga International directly to cancel by email or registered mail, use the contact details listed on their official website. For registered mail cancellation, Yafee recommends addressing your letter to the company's legal or customer service department and sending it via Canada Post registered mail with signature confirmation required.
For complaints unrelated to Yoga International specifically, Yafee has helped thousands of Canadian consumers cancel subscriptions by ensuring they understand their legal rights and the correct procedural steps. Your provincial consumer protection regulator is always available to escalate disputes at no cost to you.
Yafee empowers you to take control of your subscriptions and protect your budget. Whether you cancel today or renew your commitment, you now understand exactly how Canadian consumer law protects your interests and what steps to follow if a company fails to honour your cancellation request.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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