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Frequently asked questions
Cancel Yoga International: Step-by-Step Guide
How to cancel Yoga International: your complete guide for new zealand members
Understanding Yoga International and your subscription
Yoga International is a United States-based digital wellness platform offering on-demand yoga classes, guided meditation sessions, and instructor-led courses accessible via web browser and mobile applications. You gain unlimited access to their video library during each paid billing period, with the flexibility to choose monthly or annual subscription plans that renew automatically.
How Yoga International operates
The platform delivers content across multiple devices: desktop computers, smartphones, tablets, and smart television systems. Your subscription renews automatically on a monthly or yearly basis depending on your selected plan. Crucially, many New Zealand subscribers purchase Yoga International access through third-party platforms such as Apple App Store, Google Play, or Amazon rather than directly from Yoga International's own website. This distinction matters significantly for cancellation, as each platform maintains its own cancellation procedures and refund policies.
Subscription costs and plan options
Yoga International does not publicly list fixed New Zealand dollar pricing. You will see exact NZD prices at checkout, though these may vary with exchange rate fluctuations or app store pricing adjustments. The platform offers monthly recurring subscriptions, annual plans, individual course purchases, and introductory free trial periods.
| Plan type | Billing cycle | Cost in NZD | Refund eligibility |
|---|---|---|---|
| Monthly subscription | Renews monthly | Variable at checkout | Non-refundable (with exceptions) |
| Annual subscription | Renews yearly | Variable at checkout | Non-refundable (with exceptions) |
| Single course purchase | One-off payment | Variable per course | Non-refundable |
| 7-day free trial | Trial period only | No charge | No charge if cancelled before trial ends |
Why you might cancel Yoga International
Understanding the common reasons subscribers end their membership helps you recognise whether cancellation is the right choice for you. Yafee has reviewed hundreds of cancellation cases and identified consistent patterns in why members leave.
Common reasons new zealand members cancel
Many subscribers discover after one or two months that on-demand yoga does not align with their preferred learning style or fitness level. Others initially sign up during promotional periods and later find the standard subscription price unjustifiable relative to competing services. Life circumstances such as injury, illness, relocation, or schedule changes often prompt cancellations. Some members do not realise their free trial has expired and become surprised to find recurring charges appearing on their bank statements-a situation particularly common with app store subscriptions, where renewal notifications sometimes fail to reach users prominently.
When you should cancel without delay
If Yoga International fails to deliver services as described-for instance, video content will not load, promised classes are unavailable, or the library of courses shrinks without notice-you possess grounds to cancel immediately and may claim remedies under New Zealand consumer protection law. You should not delay cancellation while waiting for service improvements that may never arrive.
Your consumer rights under new zealand law
The Consumer Guarantees Act 1993 provides you with statutory protections when you purchase goods or services in New Zealand, including digital subscriptions. Yafee urges you to understand these rights before attempting cancellation, as they may strengthen your position if disputes arise.
Your legal position
Under the Consumer Guarantees Act 1993, you have the right to receive services of acceptable quality, fit for purpose, and delivered with reasonable care and skill. If Yoga International fails to meet these standards-for example, if the platform is frequently unavailable, content is materially different from descriptions, or features stop working without notice-you may request cancellation with a refund regardless of the supplier's standard terms. The Commerce Commission, New Zealand's consumer protection authority, enforces these rights. If Yoga International refuses to acknowledge your consumer rights claim, you may lodge a complaint with the Commerce Commission, which investigates breaches at no cost to you.
Automatic renewal obligations
The Fair Trading Act 1986 requires that any subscription offering automatic renewal must provide you with clear, upfront notice of the renewal terms before you consent to the charge. The business must also offer you a simple and cost-free cancellation mechanism. If Yoga International has not provided this information clearly, or if cancellation is deliberately difficult, you may lodge a complaint with the Commerce Commission, which can take enforcement action against unfair practices.
How to cancel Yoga International
Your cancellation method depends on where you subscribed: directly on Yoga International's website, or through a third-party app store. Yafee recommends verifying your subscription source first, then following the correct steps for your situation.
Step 1: identify where you subscribed
Check your most recent charge notification or bank statement. Look at the merchant name listed:
- If the charge says "Yoga International" or similar, you subscribed directly through their website.
- If the charge says "Apple," "Google Play," "Amazon," or another app store name, you subscribed through that platform.
Step 2: cancel directly through the Yoga International website
Follow these steps if you subscribed directly on yoga-international.com using a credit card or direct payment method:
- Visit yoga-international.com and log in using your email address and password.
- If you cannot remember your password, click "Forgot password" and follow the account recovery steps.
- Navigate to your account settings by clicking your profile icon or avatar, typically located in the top-right corner of the page.
- Look for options such as "My Account," "Settings," "Account," or "Subscription."
- Find the "Subscription" or "Billing" section within your account dashboard.
- This section displays your current plan, next billing date, and payment method.
- Locate the "Cancel Subscription," "Manage Subscription," or "Pause Membership" button.
- Click this button to proceed with cancellation.
- Yoga International may display a feedback form asking why you cancel. You may complete this, though you are not required to. Your feedback helps the company identify service gaps.
- Select your primary reason (for example, "Content does not match my level" or "Found a cheaper alternative").
- Review the cancellation summary to confirm your subscription will not renew.
- The page should state that your access ends on a specific date (your final billing date).
- Confirm your cancellation by clicking the final "Confirm Cancellation" or "Cancel Now" button.
- You should receive a confirmation email within minutes. Keep this email as proof of cancellation.
Step 3: cancel through apple app store (iOS)
Follow these steps if you subscribed to Yoga International via Apple's App Store on an iPhone, iPad, or Mac:
- Open the App Store on your Apple device.
- Do not open the Yoga International app itself.
- Tap your profile icon in the top-right corner of the App Store.
- Select "Account," then "Subscriptions."
- Locate "Yoga International" in your active subscriptions list.
- Tap on the Yoga International subscription entry.
- Tap "Cancel Subscription" or "Edit Subscription."
- Choose the reason for cancellation from the menu provided.
- Confirm the cancellation by tapping "Confirm" or "Yes, Cancel."
- Your subscription access continues until your current billing period ends. Apple will not charge you again.
- You should receive a confirmation email from Apple within minutes. Store this email as your cancellation record.
- If you do not receive an email, return to the App Store and verify the subscription no longer appears under "Manage Subscriptions."
Step 4: cancel through google play (Android)
Follow these steps if you subscribed to Yoga International via Google Play on an Android device:
- Open the Google Play Store app on your Android device.
- Do not open the Yoga International app itself.
- Tap the profile icon in the top-right corner and select "Payments and subscriptions."
- Then tap "Subscriptions."
- Find and tap "Yoga International" in your active subscriptions list.
- This shows your current plan and next billing date.
- Tap "Cancel subscription."
- Google Play asks for your reason for cancellation. You may provide feedback, though this is optional.
- Confirm the cancellation by tapping "Yes, cancel."
- Your access continues until the end of your current billing period. Google Play will not renew or charge you again.
- You will receive a confirmation email from Google Play. Keep this email as proof of cancellation.
- Verify the cancellation by returning to "Subscriptions" and confirming Yoga International no longer appears in your active list.
Step 5: cancel through amazon appstore or prime video
Follow these steps if you subscribed to Yoga International via Amazon Appstore or Prime Video Channels:
- Visit amazon.com.au (Amazon Australia, used by many New Zealand customers) or log into your Amazon account.
- If you subscribed via Prime Video specifically, open the Prime Video app or website instead.
- Navigate to "Your Account" and select "Memberships and subscriptions" or "Subscriptions."
- You will see a list of all active subscriptions tied to your Amazon account.
- Find "Yoga International" in the subscriptions list and click on it.
- This displays your current plan details and next renewal date.
- Click "Cancel membership" or "Cancel subscription."
- Amazon may offer a discount or discounted renewal period as a retention incentive. You may accept or decline.
- Confirm your cancellation by clicking the final "Cancel" or "Confirm cancellation" button.
- Your access continues until the end of your current billing period.
- You will receive a confirmation email from Amazon. Store this as your cancellation proof.
- Return to "Memberships and subscriptions" within 24 hours to verify Yoga International no longer appears in your active list.
What happens after you cancel
Cancellation does not end your access immediately. Yafee advises you to understand the post-cancellation timeline and what you retain.
Your access period after cancellation
When you cancel Yoga International, your access continues until the end of your current billing period. For example, if you cancel on the 15th of a month but your subscription renews on the 30th, you retain full access until the 30th. On the 30th, your account becomes inactive, and you lose the ability to stream classes or download content. Yoga International will not charge you again after this date.
Refund eligibility and timelines
Yoga International's standard policy states that subscriptions are non-refundable once the billing period has begun. However, consumer law in New Zealand provides exceptions to this rule. Under the Consumer Guarantees Act 1993, you may request a refund if the service is not of acceptable quality or fit for purpose. Additionally, if you cancel within 14 days of your initial purchase and have not yet used the service significantly, the supplier should honour a refund under fair trading expectations, though this is not automatic and must be requested.
If you cancelled via an app store (Apple, Google Play, Amazon), contact the app store's customer service to request a refund. Provide your order confirmation and reason for the refund request. Most app stores process refund requests within 5-10 business days if approved.
Recovering your account after cancellation
Your Yoga International account and login credentials remain active even after cancellation. If you wish to resubscribe in the future, you may log back in using your original email address and password. You do not need to create a new account. Any saved preferences, bookmarks, or progress data typically remain stored, though this depends on Yoga International's data retention policy.
Common cancellation mistakes and how to avoid them
Cancelling a subscription should be straightforward, but several common errors can leave you vulnerable to continued charges. Yafee has identified the most frequent mistakes New Zealand consumers make during cancellation.
Mistake 1: cancelling the app instead of the subscription
Deleting the Yoga International app from your phone or tablet does not cancel your subscription. The app is merely the access tool; your subscription exists independently in the payment system. You must follow the cancellation steps for your specific platform (Yoga International's website, Apple App Store, Google Play, or Amazon). After cancellation is complete, you may safely delete the app.
Mistake 2: assuming cancellation is complete without confirmation
Do not assume cancellation is finished simply because you clicked a button. Always wait for a confirmation email from either Yoga International, Apple, Google Play, or Amazon. If you do not receive an email within 24 hours, log back into your account and verify the subscription no longer appears in your active subscriptions list. Yafee recommends taking a screenshot of the confirmation email and saving it to a file on your device for future reference.
Mistake 3: not checking your bank statement after cancellation
Monitor your bank or credit card statement for at least two billing cycles after cancellation to ensure no further charges appear. If Yoga International or the app store continues to charge you after cancellation confirmation, contact your bank immediately and dispute the charge. Your bank can reverse unauthorised charges and may investigate the merchant.
Mistake 4: requesting a refund without understanding your rights
Simply cancelling your subscription does not automatically entitle you to a refund of past payments. However, you may claim a refund if the service failed to meet the standards promised, if you cancelled within 14 days of your first payment without using the service, or if the renewal terms were not clearly disclosed before charging you. When requesting a refund, cite the specific Consumer Guarantees Act 1993 breach and provide evidence (screenshots of error messages, service downtime records, or unclear terms).
Cancellation checklist and verification
Use this checklist to confirm you have completed every step and protected your account:
| Task | Status | Evidence to keep |
|---|---|---|
| Verified subscription source | Complete | Screenshot of charge description from bank statement |
| Logged into correct platform | Complete | Screenshot of login confirmation page |
| Located subscription in settings | Complete | Screenshot showing current plan and next billing date |
| Clicked cancel button | Complete | Screenshot of cancellation confirmation page |
| Received confirmation email | Complete | Email saved to folder or forwarded to backup account |
| Verified subscription no longer active | Complete | Screenshot of "subscriptions" page showing Yoga International absent |
If Yoga International refuses to cancel or disputes your request
In rare cases, Yoga International or a payment platform may not honour your cancellation request or may dispute a refund claim. Yafee advises you on escalation procedures when this occurs.
Document everything and escalate your complaint
Save all evidence: screenshots of cancellation attempts, confirmation emails, bank statements showing charges after cancellation, and any correspondence with customer support. If Yoga International continues to charge you after cancellation confirmation, contact your bank or credit card provider and dispute the charge. Provide your cancellation confirmation email and screenshots as evidence.
Lodge a complaint with the commerce commission
If Yoga International fails to cancel your subscription, refuses a legitimate refund request, or breaches the Consumer Guarantees Act 1993 or Fair Trading Act 1986, you may lodge a complaint with the Commerce Commission, New Zealand's consumer protection authority. The Commission investigates at no cost to you. Visit commerce.govt.nz to complete an online complaint form. Provide your full name, contact details, the name and website of the business, dates of transactions, and a detailed explanation of the breach. Attach supporting evidence such as emails, screenshots, and bank statements. The Commission typically responds within 20 business days and can compel the business to offer remedies, issue refunds, or modify its practices.
Comparing Yoga International with alternative wellness platforms
If you are unsure whether cancellation is the right decision, compare Yoga International with competing services. Yafee has summarised key differences to help you choose.
| Platform | Subscription model | Content type | Cancellation ease |
|---|---|---|---|
| Yoga International | Monthly or annual, auto-renew | On-demand classes and courses | 3-5 minutes per platform |
| Down Dog (Yoga) | Optional paid tier; mostly free | Customisable on-demand classes | No subscription required for core features |
| Peloton Digital | Monthly subscription, auto-renew | Live and on-demand fitness classes | 3-5 minutes via app or website |
| Asana Rebel | Monthly or annual, auto-renew | Yoga and fitness programs | 3-5 minutes via app or website |
| Local yoga studio (class pass or membership) | Variable; typically monthly | Live instructor-led sessions | In-person cancellation or phone call |
Contact Yoga International if you need further support
If you experience technical issues during cancellation or have questions about your subscription, contact Yoga International's customer support. As Yoga International is a United States-based company, note that response times may be 24-48 hours due to time zone differences. You may also find help documents or a live chat feature on their website. Yafee has assisted thousands of consumers in navigating cancellations confidently, and our guides are designed to empower you with knowledge of your consumer rights under New Zealand law.
Yoga International contact options
Yoga International does not publish a New Zealand postal address or local phone number. You may contact them via:
- Email: Check their website for a "Contact Us" or "Support" page for the correct email address.
- In-app support: If you are logged in, look for a "Help" or "Support" button within the app or website.
- Live chat: Some subscription platforms offer live chat during business hours (US Eastern Time).
If you subscribed through an app store, also contact that platform's customer service (Apple, Google, or Amazon) as a backup channel, as they may resolve billing disputes faster than Yoga International directly.
Final summary and next steps
Cancelling Yoga International requires you to identify your subscription source, follow the correct platform's cancellation steps, confirm receipt of a cancellation email, and verify no further charges appear on your bank statement. You possess consumer rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, including the right to cancel subscriptions that do not meet acceptable quality standards or were renewed without clear disclosure. If you experience refusal to cancel, continued charges, or unfair cancellation practices, lodge a complaint with the Commerce Commission at commerce.govt.nz.
Yafee is committed to helping New Zealand consumers understand their cancellation rights and execute cancellations with confidence. Our guides are grounded in consumer law and real-world experience. Whether you choose to cancel immediately or wish to address service issues first, Yafee has the information you need. Our platform has helped thousands of New Zealand members cancel digital subscriptions quickly and recover refunds where they are entitled to them under law. Visit Yafee.com today to access more guides, verify your consumer rights, and take control of your subscriptions.
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