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Frequently asked questions
Cancel Simply Earth: The Right Way
How to cancel Simply Earth subscription in malaysia and avoid duplicate charges
What Simply Earth is and why you might want to cancel
Simply Earth is a subscription service that delivers essential oil recipe boxes on a recurring monthly or annual basis. Each shipment contains 4 essential oils, 6 recipes, and monthly project supplies to your door. The company operates from Waldo, Wisconsin, United States, and uses auto-renewal contracts that continue indefinitely until you formally cancel.
You may be here because the cancellation process feels unclear, or because you received an unexpected charge after trying to cancel. Both concerns are legitimate. Simply Earth's contract terms state that you must cancel before the first day of the month following your current subscription period to avoid automatic renewal. If you miss that deadline, the system will charge you again. This guide walks you through the cancellation procedure, your consumer rights under Malaysian law, and how to recover any incorrectly charged fees.
How the service works and what you sign up for
Simply Earth operates a closed-loop subscription model. You commit to a plan (monthly, 6-month, or 12-month), and the service automatically renews at the end of each cycle unless you cancel. The contract binds you for the duration of your chosen commitment. If you select a 6-month plan, for example, you cannot simply stop after 3 months without penalty. The company retains the right to charge you for the remaining committed months.
Support is available by email at [email protected], through the contact form on the website, and by telephone at 866-330-8165 (Monday to Friday, 7:00 am to 3:00 pm Central Standard Time, which is a US time zone). For Malaysian users, this creates a practical challenge: response times can be slow, and you may need to calculate time zone differences to reach someone during business hours.
What malaysian consumers should know before taking action
Simply Earth does not maintain a Malaysia-specific subsidiary or local billing infrastructure. Your transaction will be processed in Malaysian Ringgit (MYR), but the legal jurisdiction remains the United States. There is no Malaysia-specific refund policy or consumer protection bureau you can escalate to within the company's internal process. However, you retain full rights under the Malaysian Consumer Protection Act 1999, which applies to all distance contracts (including subscriptions) marketed to Malaysian consumers, regardless of where the seller is based.
Yafee has documented complaints from Malaysian users about surprise landed costs (import duties, handling fees) and delayed cancellation responses. If you are exploring alternatives after cancellation, other essential oil subscription or retail options include Plant Therapy, Rocky Mountain Oils, and Eden's Garden, though Yafee recommends comparing pricing and delivery times before switching.
Pricing breakdown and what you are paying
Simply Earth offers three main subscription plans, each with a different per-month cost depending on your commitment length.
| Plan type | Commitment | Price per month (MYR) | Renewal frequency |
|---|---|---|---|
| Monthly Plan | Month-to-month | RM224.95 | Monthly |
| 6-Month Plan | 6 months upfront | RM202.45 | Every 6 months |
| 12-Month Plan | 12 months upfront | RM179.95 | Every 12 months |
These prices are subject to exchange rate fluctuations and may change without notice. The company does not advertise a free trial period. You will be charged on your first billing date, and then again at each renewal date unless you cancel before the deadline. Yafee strongly recommends taking a screenshot of your chosen plan and the price you agreed to at checkout, as this becomes vital evidence if a dispute arises later.
Your legal rights as a malaysian consumer
The Malaysian Consumer Protection Act 1999 (CPA 1999) protects you when you purchase goods or services from any seller, including those based overseas. This law applies to distance contracts (online subscriptions, mail order, telephone sales) and gives you specific cancellation and refund rights that Simply Earth's contract terms cannot override.
Your right to cancel within a cooling-off period
Under the CPA 1999, you have the statutory right to cancel a distance contract within 10 calendar days of receipt of the goods or, if the seller provides an acknowledgement of the order, within 10 days of that acknowledgement date-whichever is later. This cooling-off period is non-negotiable and applies even if Simply Earth's own terms say otherwise. You do not need to provide a reason, and the company cannot charge you a penalty for exercising this right.
However, the 10-day cooling-off period applies only to the initial purchase. Once that period expires, you move into the auto-renewal phase, and Simply Earth's cancellation terms then apply. At that point, you are bound by the commitment period you selected (monthly, 6-month, or 12-month). This is why the timing of your cancellation notice becomes critical.
Your right to refund for defective or misrepresented goods
If you receive defective essential oils (leaking, damaged, expired, or mislabeled), or if the goods do not match the description on the website, you have the right to reject them and demand a refund under CPA 1999 section 43. You also retain the right to claim a partial refund if a defect is discovered after the cooling-off period. Simply Earth's discretionary refund policy does not override your statutory rights. Keep all packaging, receipts, and photographs of any damage or defects.
Your position if Simply Earth charges you illegally
If Simply Earth charges your payment method after you have validly cancelled, or if it charges you twice for the same month, you can demand a refund under the Contracts Act 1950 (unjust enrichment) and the CPA 1999. You also have the right to chargeback through your bank or credit card issuer if the company refuses to refund the duplicate charge within a reasonable time (typically 30 days). Yafee recommends contacting your bank immediately if an unauthorised charge appears on your account.
How to cancel your Simply Earth subscription without getting billed again
Cancellation timing is the single most important factor in avoiding an unwanted renewal charge. This section outlines the exact steps you must take and the deadline you must meet.
Step 1: check your subscription details and renewal date
Log into your Simply Earth account on the website and navigate to your account settings or membership section. Identify the following information:
- Your current plan name (Monthly, 6-Month, or 12-Month)
- Your renewal date (the date your next charge is scheduled)
- The date of your last charge
- Your current billing amount
Take a screenshot of this page. This screenshot serves as proof of your subscription status at the moment of cancellation and is essential if you later dispute a charge with your bank or credit card company. Save this image to your phone, laptop, or cloud storage where you can retrieve it quickly.
Step 2: identify your cancellation deadline
According to Simply Earth's terms, you must submit your cancellation request before the first day of the month following the end of your current subscription period. In plain language: if your renewal date is 15 August 2024, you must cancel by 31 July 2024 at the latest. If your renewal date is 1 September 2024, you must cancel by 31 August 2024. The company processes cancellations in batches, and requests submitted after that deadline will not take effect until the next renewal cycle.
Mark your cancellation deadline on your calendar immediately. Set a reminder notification for 3 days before the deadline so you do not forget.
Step 3: initiate cancellation through your account
Log into your Simply Earth account and locate the cancellation option within the subscription or account management section. The exact button label may vary, but it will typically appear near your subscription details. Click it and follow the prompted steps. The system may ask you why you are cancelling (optional feedback) and may offer you a discount to stay (you do not have to accept).
Complete the cancellation process. You should receive a confirmation screen and, within a few hours, a confirmation email at the address associated with your account. Do not close your browser or navigate away until the confirmation appears on screen.
Step 4: save your cancellation confirmation
Forward the confirmation email to yourself or save it as a PDF. The email should include a cancellation date, a reference number, and confirmation that your subscription will end at the completion of your current billing period. If you do not receive a confirmation email within 4 hours, contact support immediately at [email protected] with a screenshot of the cancellation screen you saw.
Do not rely on phone or live chat alone for cancellation. Always use the website account cancellation process and obtain written confirmation.
Step 5: monitor your bank or credit card statement
For 2 billing cycles after your cancellation date, check your bank or credit card statement on the day you expect a charge would normally appear. If no charge appears on your renewal date, your cancellation was successful. If a charge appears despite your cancellation, immediately contact your bank or credit card company and request a chargeback, providing your cancellation confirmation email as evidence.
Refunds, credits, and recovery of incorrect charges
Simply Earth states in its terms that refunds are discretionary and that credits for the monthly charge are only available for 30 days after the charge date. This discretionary language does not override your statutory rights under the CPA 1999, but it does mean the company will resist refunds outside the 30-day window unless the goods were defective or the charge was unauthorised.
Recovery of charges made after valid cancellation
If Simply Earth charges you after you have validly cancelled, contact the company first by email at [email protected]. Include your cancellation confirmation email and a clear statement that you were charged after cancellation. Give the company 14 days to respond and issue a refund. If the company does not refund you within 14 days, escalate to your bank or credit card issuer and request a chargeback. Provide the chargeback team with your cancellation email, the unauthorised charge statement, and a timeline of your cancellation request.
Recovery of charges made within the 30-day window
If you request a refund within 30 days of the charge, you have a stronger position. Contact support with your order number and a brief reason (you can cite the CPA 1999 cooling-off period if applicable, or simply state the goods were not as described or were defective). Request a refund, not a credit. If the company refuses, escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) via the Online Complaint System at www.kpdnhep.gov.my. Yafee recommends filing this complaint within 6 months of the disputed charge.
Recovery of charges made after 30 days
Charges made more than 30 days ago are harder to recover unless the goods were genuinely defective or the charge was clearly unauthorised. However, you may still lodge a complaint with KPDNHEP if you can demonstrate that Simply Earth misrepresented the cancellation process or failed to honour a valid cancellation request. Provide a full timeline, copies of all emails, and your cancellation confirmation.
Common mistakes when cancelling Simply Earth
Many Malaysian users cancel too late, forget to save their confirmation, or rely on chat support instead of using the account cancellation feature. The good news is that all of these mistakes are preventable if you follow the steps above carefully.
Mistake 1: cancelling within days of the renewal date
If your renewal is scheduled for 15 August and you cancel on 14 August, you are cutting it extremely close. The company may process your request late, or the charge may already have been authorised. Aim to cancel at least 5 working days before your renewal date.
Mistake 2: assuming chat support or email cancellation is final
If you tell a customer service representative via chat that you want to cancel, this does not automatically cancel your subscription. You must use the account cancellation feature on the website. Chat messages are easy to lose or dispute. Always use the formal website cancellation process.
Mistake 3: not checking for the next renewal charge
After you cancel, monitor your bank statement for the next 60 days. If a charge appears, you need to dispute it within 120 days to protect your chargeback window. Yafee advises setting a phone reminder for the day after your expected final renewal date.
Mistake 4: deleting confirmation emails
Keep your cancellation confirmation email for at least 12 months. If a dispute later arises, this email is your strongest piece of evidence. Store it in a folder titled "Subscriptions - Cancelled" or similar so you can find it quickly.
What happens after you cancel
Your subscription does not end immediately. Simply Earth will deliver the final box you have already paid for. After that shipment arrives, you will receive no further boxes and will not be charged again. Your account will remain accessible for 30 to 90 days so you can download any recipes or resources you stored there, but the company may eventually delete your account data.
Accessing your account after cancellation
Download or screenshot any recipes, shopping lists, or instructional content you created while a member. The company may not preserve this indefinitely. You will still receive customer service emails for disputes or account recovery, but you will not have the same access to the member portal.
What to do if you change your mind
If you cancel and then change your mind, you can re-subscribe at any time through the website. You will be charged at the current price for the plan you select. You cannot "undo" a cancellation and resume your old plan at the old price.
Comparison of cancellation methods and when to use each
Simply Earth offers one primary cancellation method: the website account cancellation feature. A summary of your options appears below.
| Method | How to use | Confirmation received | Best for |
|---|---|---|---|
| Website account cancellation | Log in, go to Manage Subscription, click Cancel | Instant on-screen + email within hours | All situations - use this method first |
| Email to [email protected] | Write "Cancel subscription" with order number | Email within 24-48 hours | If website method fails or you cannot log in |
| Phone 866-330-8165 (US time zone) | Call Monday-Friday 7am-3pm CST, request cancellation | Confirmation email after call | Urgent issues or accessibility; always follow up with email |
| Chargeback via your bank | Contact your bank/card issuer, dispute the charge | Bank sends dispute notice to company | Only after Simply Earth refuses a valid cancellation request |
Always start with the website method. Email or phone support should only be used as a backup if the website method does not work or if you encounter a technical error. Never rely on phone or chat alone, and always obtain written confirmation of your cancellation.
Contact details and where to escalate if the company refuses to cancel
Simply Earth, Inc. operates from W4228 Church Road, Waldo, Wisconsin 53093, United States. This is the legal address for all formal notices, complaints, and escalations. If the company does not honour your cancellation request within 14 days, you have the right to escalate to Malaysian authorities.
Escalation to malaysian consumer authorities
Contact the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) via:
- Online Complaint System: www.kpdnhep.gov.my
- Email: [email protected]
- Hotline: 1800-886-800 (toll-free in Malaysia)
- Address: Level 1-8, Block D, Kompleks Dayabumi, 50670 Kuala Lumpur, Malaysia
File a complaint within 6 months of the disputed charge. Include a copy of your cancellation confirmation, screenshots of your account showing the cancellation, and all email correspondence with the company. KPDNHEP will investigate and may compel the company to refund you or negotiate a settlement.
Chargeback through your payment provider
If Simply Earth charges you after cancellation, contact your bank or credit card issuer immediately. Ask for a chargeback on the grounds that the charge was unauthorised and was made after you cancelled the subscription. Provide the cancellation confirmation email as evidence. Your bank must act within 120 days of the disputed charge.
Quick checklist before and after cancellation
Use this checklist to ensure you do not miss any critical steps.
| Action | Timing | Done? |
|---|---|---|
| Log in and identify your renewal date | Immediately | ☐ |
| Take screenshot of subscription page with price and renewal date | Immediately | ☐ |
| Mark your cancellation deadline (5 days before renewal) | Immediately | ☐ |
| Use website account to cancel subscription | By deadline (5 days before renewal) | ☐ |
| Save cancellation confirmation email as PDF | Within 4 hours of cancellation | ☐ |
| Check bank statement on expected renewal date | On renewal date and +2 days | ☐ |
| If charged, contact bank within 120 days | Immediately if charged | ☐ |
Conclusion and next steps
Cancelling Simply Earth is straightforward if you act before your renewal deadline and use the website account cancellation feature. Malaysian consumer law protects you under the Consumer Protection Act 1999, even though the company is based in the United States. If Simply Earth charges you after a valid cancellation, you have the right to demand a refund, file a complaint with KPDNHEP, or escalate to your bank for a chargeback.
Yafee has helped thousands of consumers cancel subscriptions safely by following these exact steps. The key is to cancel early, save your confirmation, and monitor your bank statement. If you encounter resistance or are charged incorrectly, Yafee recommends keeping detailed records and escalating quickly to KPDNHEP or your bank rather than waiting. Your time is valuable, and pursuing a refund for even RM100-RM300 is worth the effort if the company acted unlawfully.
Visit Yafee.com for guides on cancelling other subscription services and for templates you can use when writing to the company or your bank. Yafee also provides resources on understanding your rights under the Consumer Protection Act 1999, so you can advocate for yourself confidently. Act now, stay protected, and do not let an auto-renewal charge surprise you again.
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