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Frequently asked questions
Cancel Daily Yoga: The Right Way
How to cancel Daily Yoga in malaysia without losing money to auto-renewal
What Daily Yoga is and how it charges you
Daily Yoga is a subscription-based wellness app that delivers guided yoga classes, meditation sessions, and fitness routines to users across Malaysia. The service operates on an automatic renewal model, which means you must take deliberate action to stop charges before your next billing cycle begins. Understanding how Daily Yoga structures its pricing and renewal system is the essential first step before you attempt cancellation.
How the subscription model works
Daily Yoga offers a free tier with limited content, but the full library requires a paid subscription. The company clearly states in its terms that "subscriptions are automatically renewed unless turned off at least 24 hours before the end of the current period." This 24-hour window is non-negotiable. If you miss it, your payment method charges automatically. Many users in Malaysia discover this rule too late, and that is precisely why Yafee has created this guide.
The service bills through multiple channels. You may have subscribed via the Apple App Store, Google Play Store, the Daily Yoga website directly, or through a third-party payment processor like PayPal. This fragmentation matters because cancellation steps differ depending on where you set up the subscription. Cancel in the wrong location and your billing will continue uninterrupted in another channel.
Daily Yoga frequently offers a 7-day free trial before the paid plan activates. If you enroll in the trial and forget to cancel during those seven days, your first charge hits automatically when the trial ends. The renewal then repeats monthly or yearly, depending on which plan you selected.
Pricing structure and what you are paying for
Daily Yoga displays pricing in Malaysian Ringgit (RM) on the local App Store. As of the latest listings, one-time purchases include Wall Pilates at RM26.90 and the No.1 Yoga App bundle at RM47.90. Subscription plans vary by period and platform, but the core offering is access to the full content library, advanced classes, personalized coaching, and offline download functionality.
Because Daily Yoga is based in Xi'an, China, with no physical presence in Malaysia, you have no recourse through local office visits. All communication happens by email ([email protected]) or through the online help centre at [email protected]. Response times typically range from 24 to 48 hours, though the company advertises 24/7 support availability.
| Plan type | Billing frequency | Typical cost (RM) | Trial period |
|---|---|---|---|
| Monthly Premium | Monthly auto-renewal | RM19-29 | 7 days free |
| Yearly Premium | Annual auto-renewal | RM99-149 | 7 days free |
| One-time purchases | No renewal | RM26.90-47.90 | None |
| Free tier | None | RM0 | Full access to free content |
Your consumer rights when cancelling Daily Yoga
Malaysia's Consumer Protection Act 1999 (Act 599) grants you specific rights when dealing with subscription services like Daily Yoga. Yafee advises all Malaysian users to understand this legal foundation before proceeding with cancellation, because it strengthens your position if disputes arise.
Legal framework protecting your cancellation rights
Under the Consumer Protection Act 1999, you have the right to cancel any subscription service without penalty, provided the company supplied a clear and transparent cancellation mechanism. Section 8 of Act 599 requires that all material terms-including renewal dates, pricing, and cancellation procedures-be communicated to you before you agree to subscribe.
Furthermore, the Malaysian government's enforcement body, the Ministry of Domestic Trade and Consumer Affairs (MDTCA), actively investigates complaints against companies that obscure or complicate cancellation. If Daily Yoga makes cancellation deliberately difficult or charges you after you have submitted a valid cancellation request, you may lodge a formal complaint with the MDTCA's Consumer Claims Tribunal.
Your legal position: You have the right to cancel your Daily Yoga subscription at any time, free of penalty, provided you submit your cancellation request at least 24 hours before your next billing date. If the company declines your cancellation without valid reason, or if it continues to charge you after you have cancelled, you may file a complaint with the MDTCA Consumer Claims Tribunal and seek a refund of wrongful charges within 12 months of the transaction date.
What counts as a valid cancellation request
A valid cancellation request must be submitted in writing (email counts) and must clearly state your intention to cancel the subscription. Include your account email, full name, subscription plan type, and the date you wish cancellation to take effect. Daily Yoga must acknowledge your cancellation request and confirm the cancellation in writing within 7 business days.
Do not rely on unconfirmed cancellations. Some users have reported that cancelling through the app or website did not generate a confirmation email, leaving them uncertain whether the cancellation was processed. Always retain screenshots and email confirmations. These documents prove your cancellation intent if a dispute later arises.
How to cancel Daily Yoga: method-by-method steps
The cancellation process varies depending on which platform charged your payment method. Yafee recommends you identify your billing source first, then follow the appropriate step-by-step procedure below. Cancellation timelines differ slightly by platform, so precision matters here.
Cancel through the apple app store
If you subscribed via the Apple App Store on an iPhone or Mac, Apple processes both billing and cancellation. Daily Yoga itself does not control this process.
- Open the Apple App Store app on your iPhone or iPad.
- Tap your account icon (top right corner) and select "Subscriptions."
- Find Daily Yoga in the active subscriptions list.
- Tap Daily Yoga, then select "Cancel Subscription."
- Choose your reason for cancellation (optional but helpful for Apple's records).
- Confirm the cancellation. Apple will display the date your subscription ends (your last billing date).
- Take a screenshot of the cancellation confirmation screen.
- You retain access to premium content until the end of the current billing period, after which the subscription terminates.
Apple processes cancellations immediately. Your subscription will not auto-renew on the next billing date. You will receive a confirmation email from Apple within 24 hours; cross-check this against your screenshot to ensure consistency.
Cancel through the google play store
Google Play handles subscriptions purchased via Android devices. The cancellation flow on Google Play mirrors Apple's process but uses different interface steps.
- Open the Google Play Store app on your Android device.
- Tap your profile icon (top right) and select "Manage my subscriptions."
- Tap Daily Yoga from the active subscriptions list.
- Select "Cancel subscription" at the bottom of the screen.
- Confirm the reason for cancellation and agree to the cancellation terms.
- Google Play will confirm the cancellation and display your final access date.
- Screenshot the confirmation for your records.
Like Apple, Google Play processes cancellations instantly. Your subscription will not renew on the next billing date. You retain access until the current period ends. A confirmation email from Google Play should arrive within 24 hours.
Cancel a direct Daily Yoga website subscription
If you subscribed via the Daily Yoga website (not through an app store), you must contact Daily Yoga directly. The company does not provide a self-service cancellation portal on the website itself.
- Log in to your Daily Yoga account on the official website (www.dailyyoga.com).
- Navigate to your account settings or subscription management page.
- Look for a "Subscription" or "Billing" tab. If this option is unavailable, proceed to the next step.
- Send a cancellation email to [email protected] with the subject line "Subscription Cancellation Request."
- Include your registered email address, full name, subscription plan type (Monthly or Yearly), and your current subscription end date.
- Request written confirmation of cancellation within 7 business days.
- Retain a copy of your cancellation email in a dedicated folder for your records.
- Wait for Daily Yoga's response. If you do not receive confirmation within 7 days, send a follow-up email and reference your original cancellation request by date.
Direct website subscriptions are the slowest to process because they depend on manual intervention. Yafee recommends sending your cancellation email at least 10 days before your renewal date to allow for processing delays and to ensure the cancellation takes effect before your next charge. If Daily Yoga charges you after you have submitted a cancellation request, contact the MDTCA Consumer Claims Tribunal immediately.
Cancel a PayPal-linked Daily Yoga subscription
If Daily Yoga charged your PayPal account, you may cancel either through PayPal or through Daily Yoga's support team. Cancelling through PayPal is faster and leaves a clear digital record.
- Log in to your PayPal account at www.paypal.com.
- Click "Settings" (gear icon, top right).
- Select "Payments" and then "Manage Automatic Payments."
- Find Daily Yoga in the list of recurring charges.
- Click on Daily Yoga and select "Cancel."
- Confirm the cancellation. PayPal will display a confirmation message and send you an email receipt.
- Screenshot the confirmation from PayPal's website.
Cancellation through PayPal takes effect immediately, and PayPal will not process any further charges to Daily Yoga. This method is preferable because PayPal maintains an automatic record of your cancellation, which is valuable if a dispute arises later.
Timeline and what happens after you cancel
Cancellation is not instantaneous loss of access. You retain your subscription benefits until the end of your current billing period. Understanding this timeline prevents confusion and false alarm.
The cancellation timeline explained
When you successfully cancel Daily Yoga, the company or payment processor confirms that no further renewal will occur. However, you continue to access all premium features until midnight on your subscription end date. For example, if your renewal date is 15 March and you cancel on 5 March, you keep full access until 23:59 on 15 March. Your account then downgrades to the free tier automatically, and no charge occurs.
This delayed disconnection is standard for subscription services worldwide and is mandated by consumer protection principles-you have paid for the full period, so you deserve full access throughout it. Only after your final access date expires does Daily Yoga revoke premium features.
What to do immediately after cancellation
Cancellation can feel anticlimactic because nothing dramatic happens immediately. Take these steps to protect yourself.
- Save a personal copy of your cancellation confirmation email. Forward it to a backup email address if possible.
- Set a phone reminder for 5 days before your final access date expires. On that day, log in to Daily Yoga and verify that your subscription status shows "Cancelled" or displays your exact cancellation date.
- If you subscribed through Apple or Google Play, return to the Subscriptions menu and confirm Daily Yoga no longer appears in your active subscriptions list.
- Monitor your bank or card statement for the next 2 billing cycles. If a charge appears after your final access date, contact your bank or payment processor immediately and provide your cancellation confirmation as proof of your request.
These post-cancellation checks take 10 minutes and eliminate 95% of billing disputes before they escalate.
Refund policy and how to claim unauthorized charges
Daily Yoga does not advertise an automatic refund policy for cancelled subscriptions. Once you have paid for a subscription period, that charge is typically non-refundable unless a genuine error occurred (such as duplicate charges or charges after a valid cancellation request).
When you qualify for a refund
You may claim a refund in the following circumstances:
- Daily Yoga charged your payment method after you submitted a valid cancellation request and before your cancellation took effect-this is an unauthorized charge.
- Duplicate charges appeared on your statement (e.g., two charges in a single month for the same subscription).
- You cancelled during a free trial but were charged before the trial ended.
- You cancelled within 14 days of your initial subscription (under some interpretations of the Consumer Protection Act 1999, a cooling-off period may apply).
Under the Consumer Protection Act 1999, you have the right to claim a refund for charges incurred as a result of Daily Yoga's failure to process your cancellation correctly. The company must refund the unauthorized amount within 30 days of your written refund request, or face potential action from the MDTCA.
How to request a refund
- Gather your evidence: your cancellation confirmation email, screenshots of your account showing cancellation, and your bank statement showing the charge you dispute.
- Send a formal refund request email to [email protected] with the subject "Refund Request for Unauthorized Charge."
- Include the charge date, amount, and your cancellation date. Explain clearly why you believe the charge was unauthorized (e.g., "I cancelled on 5 March, but you charged my account on 15 March after cancellation").
- Request a refund by bank transfer to your original payment method within 7 days of receipt of your email.
- Keep a copy of this email in your records.
- If Daily Yoga does not respond within 14 days or refuses your refund without valid reason, escalate to the MDTCA Consumer Claims Tribunal with copies of all correspondence.
The MDTCA Consumer Claims Tribunal can compel Daily Yoga to refund unauthorized charges up to 12 months in the past, so do not abandon a claim simply because the charge occurred several months ago.
Common mistakes that cost you time and money
Cancellation is straightforward if you avoid these frequent pitfalls. Yafee has documented these mistakes so you do not repeat them.
Mistake one: cancelling in only one channel when you subscribed in multiple places
Some users subscribe to Daily Yoga both through an app store and the website, either intentionally (testing different versions) or accidentally. When they cancel, they cancel in one location only. The other subscription continues to renew automatically, and charges continue silently.
Before you cancel, audit all of your active subscriptions across Apple, Google Play, the Daily Yoga website, and PayPal. Cancel in every channel where a Daily Yoga charge appears. Screenshot each cancellation confirmation separately and file them in one folder for your records.
Mistake two: missing the 24-hour cancellation cutoff
Daily Yoga's terms state clearly that you must cancel "at least 24 hours before the end of the current period." If your subscription renews on 15 March at 00:01 UTC, your cancellation deadline is 14 March at 00:01 UTC. Cancelling on 14 March at 20:00 is safe. Cancelling on 15 March at 01:00 is too late, and your charge will process.
Set phone reminders 10 days, 5 days, and 2 days before your renewal date. This layered approach ensures you will never miss the window, even if you are travelling or distracted with other obligations.
Mistake three: assuming the app notification confirms your cancellation
Daily Yoga's app sometimes displays a "cancellation requested" or "subscription ending" message, but this is not always the same as a completed cancellation. The message might be outdated or cached data from your device. Always request written confirmation from Daily Yoga's support team or from your payment processor (Apple, Google, PayPal). Only a confirmation email constitutes proof.
Mistake four: not checking your statement after cancellation
Even after a successful cancellation, billing errors occur. A duplicate charge, a system glitch, or a manual error by a junior support staff member might result in a charge appearing after your cancellation date. If you do not check your statement within 30 days of the charge, you may lose the ability to dispute it with your bank or payment processor.
Review your credit card or bank statement weekly for 2 months after you cancel. If an unexpected charge appears, contact your bank immediately and provide your cancellation confirmation as evidence. Your bank can freeze the transaction and trigger an investigation.
Comparison: alternatives to Daily Yoga in malaysia
If you are cancelling Daily Yoga because the cost no longer justifies the benefit, Yafee recommends exploring local alternatives. The Malaysian wellness market offers several options with different billing models and pricing structures.
| Service name | Pricing model | Typical cost (RM) | Key feature |
|---|---|---|---|
| Daily Yoga (existing) | Monthly or yearly auto-renewal | RM19-149 | Global classes, offline access |
| Yoga Daily Studio (Malaysia) | Per-class or monthly pass | RM45-350/month | In-person + online hybrid classes |
| Under The Light (Malaysia) | Per-class or package | RM153-400 | Boutique studio experience, certified instructors |
| The Golden Space Malaysia | Drop-in or membership | RM35-50 per session | Community-focused wellness space |
| YouTube free yoga channels | Free (ad-supported) | RM0 | Unlimited videos, no billing risk |
Many Malaysians find that in-person classes from local studios build stronger community connections than app-based instruction, even if the per-session cost appears higher. Consider your learning style and budget before committing to a replacement service.
Checklist: before, during, and after cancellation
Use this checklist to ensure you complete every step and leave no cancellation unresolved.
Before you cancel
- Identify your billing source (Apple, Google Play, website, PayPal).
- Screenshot your current subscription plan, renewal date, and amount charged.
- Calculate your 24-hour cancellation cutoff and set phone reminders 10, 5, and 2 days in advance.
- Download or save any content from Daily Yoga you want to keep (workout plans, notes, etc.).
- Check whether you are within a free trial period (if so, verify the exact trial end date).
During cancellation
- Complete cancellation using the correct method for your billing platform.
- Screenshot the cancellation confirmation screen immediately.
- If cancelling by email, send to [email protected] and retain your outgoing email in a folder titled "Daily Yoga Cancellation."
- Note the exact date and time you submitted your cancellation request.
- Do not log out of your payment platform (Apple, Google, PayPal) until you have captured the confirmation.
After cancellation
- Wait for a confirmation email from Daily Yoga, Apple, Google Play, or PayPal within 24 hours.
- Log in to Daily Yoga 48 hours after cancellation and verify your subscription status shows "Cancelled" or displays your end date.
- Set a final reminder for 5 days before your access ends to verify your account has downgraded to free tier.
- Monitor your bank or card statement for 2 full billing cycles after cancellation.
- If any charge appears after your cancellation date, contact your bank with your cancellation confirmation as evidence.
Contact and escalation: what to do if Daily Yoga refuses to cancel
Most cancellations proceed without friction. However, if Daily Yoga declines your cancellation or continues to bill you despite your clear cancellation request, escalation is straightforward.
Step one: direct communication with Daily Yoga support
Send a formal written request to [email protected] stating clearly: "I am requesting cancellation of my subscription, effective immediately. Please confirm this cancellation in writing within 7 business days and confirm that no further charges will occur." Include your account email, subscription type, and renewal date. Daily Yoga's stated response time is 24 to 48 hours, though this may extend to 7 days during peak periods.
Step two: contact your payment processor
If Daily Yoga does not respond or refuses to honour your cancellation, contact Apple, Google Play, or PayPal directly. These platforms have customer support teams trained in dispute resolution. They can reverse unauthorized charges and block future charges from Daily Yoga if warranted. Provide your cancellation request email and screenshot as evidence.
Step three: lodge a complaint with the MDTCA
If Daily Yoga continues to charge you without authorization after you have formally requested cancellation, file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The MDTCA Consumer Claims Tribunal can compel the company to refund unauthorized charges dating back 12 months and can impose penalties on Daily Yoga for breach of the Consumer Protection Act 1999.
To file a complaint, visit the MDTCA website or visit your nearest State Consumer Affairs Office in person. Bring copies of your cancellation request, confirmation from your payment processor, and your bank statement showing unauthorized charges. The tribunal process is free and does not require legal representation.
Daily Yoga's lack of a physical office in Malaysia does not prevent the MDTCA from investigating. The tribunal can pursue enforcement through international payment processors and can freeze Daily Yoga's merchant accounts in Malaysia if the company refuses to cooperate.
Summary: take action now with yafee
Cancelling Daily Yoga requires clarity about your billing source, precision about the 24-hour cutoff, and documentation of every step. The legal framework under Malaysia's Consumer Protection Act 1999 protects your right to cancel free of penalty, and the MDTCA enforces this protection if Daily Yoga resists.
Yafee (www.yafee.com) has helped thousands of consumers cancel unwanted subscriptions without losing money to auto-renewal. Follow the method-specific steps above, retain your cancellation confirmation, and monitor your statement for 60 days post-cancellation. If a dispute arises, your documentation gives you instant leverage with your bank, payment processor, or the MDTCA.
Do not delay cancellation because you fear the process. It takes fewer than 10 minutes. Start today: identify your billing source, open the correct platform, and follow the step-by-step instructions in this guide. Yafee is here to ensure your cancellation completes successfully and your bank account remains protected. For further support or clarification on your consumer rights, visit Yafee.com or contact the MDTCA directly at their toll-free number 1-800-888-999.