Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Avast, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at £0.79 for 48h, then £43.12 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Avast in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Avast
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Avast subscription with zero hassle
1
Fill in the form
Give us your details and those of your Avast subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Avast. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Avast refuses your cancellation.
Frequently asked questions
Cancel Avast: The Right Way to Protect Your Refund
How to cancel Avast and protect your refund rights in the UK
Why you might want to cancel Avast
You have signed up for Avast antivirus protection, but you are now questioning whether it remains the right choice for your devices. Perhaps you have found a competitor with better features, or you are tightening your budget. Your cancellation rights are stronger than you might think, and Yafee is here to walk you through every step with precision and clarity.
Common reasons to cancel Avast
You may be cancelling because:
- You have found a lower-cost alternative with stronger reviews
- Your device no longer needs paid antivirus coverage (Windows Defender may be sufficient)
- You are consolidating software subscriptions to reduce costs
- You are unhappy with customer support or software performance
- You purchased a multi-device licence but now use only one device
- You received the subscription as a gift and no longer require it
The automatic renewal trap you need to know about
Avast operates on automatic renewal. Your subscription will charge you again at the end of your contract term unless you actively cancel beforehand. If you miss your cancellation window, you could face another year of charges. This practice is legal under UK consumer law, but only if Avast gave you clear notice of the renewal date and cancellation deadline before you signed up. Yafee has helped consumers recover hundreds of pounds in unwanted renewal charges, and we want to ensure this does not happen to you.
Your cancellation rights under UK consumer law
You have real legal protections when cancelling Avast, and understanding them places you in a stronger negotiating position if the company resists your request.
The consumer rights act 2015 and distance contracts
Under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel a distance contract within 14 calendar days of purchase, no questions asked. This applies if you purchased your subscription online or via the Avast app. Within this 14-day cooling-off period, you can cancel for any reason and Avast must refund you in full, provided you have not downloaded or substantially used the software.
After the 14-day cooling-off period, your cancellation rights depend on your contract terms. However, UK consumer law still protects you from unfair contract terms. If Avast's cancellation process is deliberately obscured or made unreasonably difficult, this could breach the Unfair Contract Terms Act 1977. Yafee regularly encounters consumers who tell us they could not find the cancel button on Avast's website or app, which is a red flag for unfair practice.
Your right to cancel before renewal
You have an absolute right to cancel your subscription before the automatic renewal date. Avast cannot force you to renew. The company must make the cancellation process as easy as the sign-up process, according to UK e-commerce standards and the Consumer Rights Act 2015. If cancelling is harder than subscribing, you may have grounds to complain to the Information Commissioner's Office (ICO) or your local Trading Standards office.
Your legal position
You are protected by UK consumer law at three critical points: (1) Within 14 days of purchase, you can cancel for any reason and receive a full refund; (2) Before your renewal date, you have the right to cancel without penalty; (3) If Avast makes cancellation deliberately difficult or obscures the process, you can escalate to your local Trading Standards authority or the ICO. These rights apply regardless of what Avast's terms and conditions say, provided those terms do not override your statutory rights.
How to cancel Avast in the UK
Avast offers three cancellation methods: online via your account dashboard, through the Avast app, or by post. Yafee recommends using the online method first, as it provides immediate confirmation.
Step 1: cancel online via your Avast account
- Visit the Avast website and log into your account at www.avast.com
- Click on your profile icon or account settings (usually in the top right corner)
- Select "My subscriptions" or "Licenses"
- Locate your active Avast subscription and click on it
- Look for the "Cancel subscription" button (this may be labelled "Manage" or "Edit")
- If you cannot find the cancel button, scroll down or check under "Subscription settings"
- Click "Cancel subscription" and follow the prompts to confirm
- Avast may offer you a discount to stay; decline if you wish to proceed
- You will receive an email confirmation immediately after cancellation
Step 2: cancel via the Avast app on your device
- Open the Avast antivirus app on your Windows, Mac, or mobile device
- Tap or click the menu icon (three horizontal lines) in the app
- Select "Account" or "Subscription"
- Find your current subscription plan and tap "Manage subscription"
- Select "Cancel subscription" from the options presented
- On mobile (iOS or Android), you may be directed to your device's app store settings instead
- Confirm your cancellation decision
- You will receive confirmation via email within 24 hours
Step 3: cancel by post if online methods fail
- Write a formal cancellation letter that includes:
- Your full name
- Your email address associated with Avast
- Your subscription reference number (found in your Avast account or email receipts)
- A clear statement: "I wish to cancel my Avast subscription effective immediately"
- Your preferred cancellation date (or request immediate cancellation)
- Send your letter by registered post to: Avast Software s.r.o. Pikrtova 1737/1a 140 00 Prague 4 Czech Republic (Note: check the Avast support website for your region's specific address, as this may vary)
- Keep a copy of your letter and the registered post receipt as proof of cancellation
- Follow up with Avast customer support via email if you do not receive confirmation within 7 days
Pricing and subscription comparison
Understanding Avast's pricing structure helps you decide whether cancellation is the right move, or whether you should switch to an alternative.
| Avast plan | Annual cost (GBP) | Devices covered | Renewal charge | Cancellation difficulty |
|---|---|---|---|---|
| Avast Free Antivirus | GBP 0 | Unlimited | None | No cancellation needed |
| Avast One Essential | GBP 49.99 | 1 device | Auto-renews yearly | Online only |
| Avast One Premium | GBP 79.99 | Unlimited devices | Auto-renews yearly | Online, app, or post |
| Avast One Advanced | GBP 99.99 | Unlimited devices + VPN | Auto-renews yearly | Online or post |
| Avast Business solutions | Contact sales | Multiple | Custom terms | Support contact required |
When to cancel versus when to keep Avast
Not every consumer should cancel Avast. Yafee recommends evaluating your actual needs before proceeding.
Strong reasons to cancel
You should cancel if you have found a lower-cost competitor that scores higher in independent reviews (such as AV-TEST or Kaspersky Labs benchmarks), if you are paying for features you do not use, or if you have experienced consistent performance problems. Furthermore, if your renewal date is approaching and you have not used Avast in the past 6 months, cancellation makes financial sense.
Strong reasons to keep Avast
You should keep Avast if you value its user interface simplicity, if you have never experienced performance issues, or if you use its integrated VPN or password manager across multiple devices. Additionally, if Avast's annual cost is under GBP 50 and covers multiple devices, renewal may represent better value than switching to a competitor.
Refund eligibility and timescales in the UK
Your eligibility for a refund depends on when you cancel, and Yafee recommends acting quickly to protect your money.
Within 14 days of purchase: full refund
If you cancel within 14 calendar days of your initial purchase or any renewal charge, you have the right to a full refund under the Consumer Contracts Regulations 2013. This applies regardless of whether you have used the software. Avast must process your refund within 14 days of receiving your cancellation request, and the money must return to your original payment method.
After 14 days: no refund unless Avast breached its contract
After the 14-day cooling-off period, you cannot claim a refund simply because you no longer want the service. However, you can request a refund if Avast breached its contract (for example, failed to deliver the service, charged you twice, or misled you about features). You can also request a pro-rata refund if you cancel mid-contract and your subscription terms allow it.
Refund for automatic renewal charges
If your subscription renewed automatically and you did not authorise the renewal, you have 14 days from the renewal date to cancel and claim a refund. Avast cannot rely on your previous agreement to the original subscription; each renewal charge is a separate distance contract, and you have 14 days from that date to withdraw.
Processing timeline
Avast must refund you within 14 calendar days of receiving your valid cancellation request. In practice, refunds appear in your bank account within 3 to 5 working days after Avast processes the request. If you do not see the refund after 21 days, contact Avast customer support immediately and escalate to your bank if necessary.
What happens after you cancel Avast
Cancellation does not happen instantly, and you should understand what to expect in the days and weeks that follow.
Your protection continues until the end of your billing period
When you cancel Avast, your protection does not stop immediately. You remain covered until the end of your current subscription period. For example, if you paid for an annual subscription and cancel on month 6, your Avast protection continues until the anniversary date. After that date, Avast uninstalls itself (on some devices) or stops actively protecting you.
Confirmation email and receipt
Within 24 hours of cancellation, you will receive a confirmation email from Avast. This email includes your cancellation date, the date your protection ends, and your refund status (if applicable). Save this email as proof of cancellation in case you need to dispute a future renewal charge.
Uninstalling Avast from your devices
Cancelling your subscription does not automatically uninstall Avast from your device. You must uninstall it manually. On Windows, go to Settings > Apps > Apps & features, find Avast, and click Uninstall. On Mac, open Applications, drag Avast to Trash, and empty Trash. On mobile, simply delete the app from your device. Failing to uninstall may leave your device unprotected after your subscription expires.
Alternative antivirus protection
After cancelling Avast, ensure you have active antivirus protection on your device. If you do not install an alternative antivirus, you can use Windows Defender (built into Windows) or macOS built-in protection. These offer adequate protection for most users, though they lack the advanced features of paid solutions.
Common mistakes when cancelling Avast
Cancellation is straightforward if you avoid these frequent pitfalls. Yafee has helped consumers navigate these issues, and you can too.
Mistake 1: confusing cancellation with uninstall
Uninstalling Avast from your device does not cancel your subscription. You must log into your Avast account and formally cancel your subscription; otherwise, Avast will charge you at renewal. Many consumers delete the Avast app, assume they have cancelled, and are shocked to see a renewal charge on their credit card 12 months later.
Mistake 2: missing the renewal date
Avast does not send you a reminder email before your renewal date. If you intend to cancel, you must action it before the renewal date. Once Avast charges you for renewal, you enter a new 14-day cooling-off period from that charge date, not from your original purchase date. Mark your renewal date in your calendar immediately.
Mistake 3: not saving your cancellation confirmation
If you cancel online or via the app, Avast provides a confirmation email. Save this email. If Avast incorrectly charges you after cancellation (which happens occasionally), this email is your proof that you cancelled in good faith. Without it, you face a difficult dispute with your bank or credit card company.
Mistake 4: cancelling but not switching to an alternative
After you cancel Avast, your device remains unprotected unless you switch to another antivirus or enable Windows Defender. Cancelling for cost reasons is understandable, but leaving your device unprotected is worse than the subscription cost.
Escalating your complaint to trading standards or the ICO
If Avast refuses to cancel your subscription or process a refund, you have legal remedies under UK consumer law. Yafee recommends following this escalation pathway.
Step 1: contact Avast customer support in writing
Email Avast customer support and set out your request clearly. Include your subscription reference number, the date you requested cancellation, and the reason for your complaint. Request a response within 14 days. Keep a copy of your email and any response.
Step 2: escalate to your local trading standards office
If Avast does not respond or refuses to cancel, contact your local Trading Standards office (each UK council operates one). You can find yours at www.tradingstandards.uk. Trading Standards has the power to investigate unfair contract terms and enforce consumer law. They cannot resolve individual disputes, but they can take action against Avast if unfair practices are widespread.
Step 3: complain to the information commissioner's office (ICO)
If your cancellation request involves a dispute about your personal data (for example, if Avast refuses to delete your account information after cancellation), the ICO investigates. You can complain online at www.ico.org.uk.
Step 4: use your bank's chargeback process
If Avast charged you after you cancelled and refused to refund, contact your bank. You can request a chargeback (reversal) of the renewal charge. Provide your bank with your cancellation confirmation email and any correspondence with Avast. Your bank will investigate and reverse the charge if you have strong evidence.
Yafee's cancellation checklist
Before you cancel, use this checklist to ensure you do not miss a critical step. Yafee has developed this based on thousands of successful cancellations.
| Action | Completed? | Notes |
|---|---|---|
| Note your renewal date | Yes / No | Check your Avast account or email receipt |
| Log into your Avast account | Yes / No | Confirm your subscription is active before cancelling |
| Initiate cancellation via website, app, or post | Yes / No | Use the method that works for you; online is fastest |
| Save your cancellation confirmation email | Yes / No | Screenshot or download the email as proof |
| Uninstall Avast from all your devices | Yes / No | Manual uninstall; cancellation does not remove the software |
| Install alternative antivirus protection | Yes / No | Enable Windows Defender or choose another solution |
How Avast compares to other antivirus providers
Before you cancel, you may want to see how Avast stacks up against common alternatives. This comparison may confirm that cancellation is right, or that switching is unnecessary.
| Provider | Annual cost (GBP) | Devices covered | Cancellation ease | VPN included? |
|---|---|---|---|---|
| Avast One Premium | GBP 79.99 | Unlimited | Easy (online or app) | No (extra GBP 29.99/year) |
| Norton 360 | GBP 49.99 (1st year) | Unlimited | Online only | Yes |
| McAfee Total Protection | GBP 39.99 (1st year) | Unlimited | Online or phone | Yes |
| Kaspersky Premium | GBP 79.99 | Unlimited | Online (account settings) | No |
| Windows Defender (free) | GBP 0 | 1 device | N/A | No |
Contact address for postal cancellation
If you choose to cancel by post, use the following address. Yafee recommends sending your letter by registered post so you have proof of delivery.
Avast Software s.r.o.
Pikrtova 1737/1a
140 00 Prague 4
Czech Republic
Alternatively, check the Avast support portal for your specific region, as some markets have local offices with different addresses. You can also contact Avast customer support online to confirm the current cancellation address before you post your letter.
Final summary: taking control of your Avast subscription
Your right to cancel Avast is protected by UK consumer law, and you have three simple methods at your disposal: online via your account, through the app, or by post. Within 14 days of purchase or renewal, you can claim a full refund. After 14 days, you can still cancel, but refunds apply only if Avast breached its contract.
Furthermore, Avast must make cancellation as straightforward as sign-up. If you encounter obstacles or the company refuses your cancellation request, escalate to your local Trading Standards office or the ICO. Save your cancellation confirmation email, uninstall the software from all devices, and switch to an alternative antivirus solution to keep your device protected.
Yafee has helped thousands of consumers cancel software subscriptions successfully, and we are confident you can do the same. Whether you are moving to a competitor, adopting Windows Defender, or tightening your budget, you have the legal right to cancel Avast without penalty, provided you act before your renewal date. Take action today, secure your refund if you are within the 14-day window, and reclaim control of your subscription costs.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Avast?
Join over 30,000 users who already trust us.