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Frequently asked questions
Cancel Myperfectresume: Step-by-Step Guide for Nigerians
How to cancel Myperfectresume in nigeria and stop recurring charges
What Myperfectresume is and why nigerians subscribe to it
Myperfectresume is an online resume-building platform that supplies templates, editing tools and professional guidance to help you create competitive CVs and cover letters. Many job seekers across Nigeria subscribe to access premium resume designs, download formatted documents in multiple formats and receive structured writing assistance intended to strengthen your application to employers.
You can access Myperfectresume via the website or through iOS and Android mobile applications. The service operates on a subscription model, meaning you authorise recurring charges to your payment method in exchange for continued access to premium features. Understanding how billing works, where charges originate and how to cancel protects your financial security and prevents unwanted deductions from your account.
How Myperfectresume bills nigerian users
Myperfectresume charges you through three distinct billing channels. If you subscribe directly on the Myperfectresume website, the company debits your card or payment account directly. If you subscribe through Apple's App Store, Apple processes and holds the payment. If you use the Google Play Store on an Android device, Google handles the transaction and billing. This distinction matters critically because cancellation routes differ depending on your billing source. Yafee recommends confirming where you subscribed before you initiate cancellation to avoid unnecessary delays.
Common reasons nigerian users cancel
You may cancel because you completed your job search successfully, discovered a competing resume tool that better suits your needs, found that templates do not align with your industry or profession, or determined that the subscription cost no longer fits your budget. Whatever your reason, you deserve a transparent cancellation process without hidden fees, automatic recharge attempts or customer service obstacles. Yafee exists to ensure cancellation is straightforward and your consumer rights are upheld throughout.
Your consumer rights under nigerian law
Your cancellation rights in Nigeria are protected under the Federal Competition and Consumer Protection Act (FCCPA) 2019, which governs all consumer transactions, including digital services and online subscriptions. The FCCPA mandates that companies provide clear terms, transparent billing and accessible cancellation mechanisms.
What the FCCPA guarantees you
Under the Federal Competition and Consumer Protection Act, you have the explicit right to cancel any subscription at any time, provided you follow the cancellation method the company specifies. The company must honour your cancellation request within a reasonable timeframe and must cease all charges immediately upon confirmation. Furthermore, the Act requires that the company disclose all subscription terms, including the cost, billing frequency and cancellation procedure, before you complete your purchase.
If Myperfectresume fails to cancel your subscription, continues to charge you after you cancel or refuses to process a refund you are entitled to, you can file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC). The FCCPC is the enforcement body for consumer protection law in Nigeria and has authority to investigate, penalise and recover funds on your behalf.
Your legal position on cancellation
You hold a legally enforceable right to cancel your Myperfectresume subscription at any time without penalty, provided the service is not a free trial that explicitly stated a non-cancellable term. In accordance with the FCCPA, Myperfectresume must process your cancellation within 48 hours of receiving your request and must provide written confirmation. The company cannot charge you a cancellation fee, demand a reason for cancellation or restrict your access to features you have already paid for prior to the cancellation taking effect. If the company fails to honour these obligations, the FCCPC can compel refunds and impose penalties on the service provider.
Methods to cancel Myperfectresume
Cancellation routes vary depending on where your subscription originated and which payment method you used.
Cancel a direct website subscription
If you subscribed directly through the Myperfectresume website using your credit card, debit card or other direct payment method, you must cancel through the company's account settings or customer support team.
- Log into your Myperfectresume account using your email address and password.
- Visit myperfectresume.com and click the login button in the top-right corner.
- Enter the email address associated with your subscription.
- Enter your password and click "Sign In".
- Navigate to your account settings or subscription menu.
- Look for "Account", "Subscription", "Billing" or "Settings" in the main menu or user dashboard.
- Some versions display this under a gear icon or three-line menu (hamburger menu) on mobile.
- Locate the "Cancel Subscription" or "Manage Subscription" option.
- This section displays your current plan, billing date and payment method.
- You will see a button or link that says "Cancel", "End Subscription" or similar language.
- Click the cancellation button and confirm your choice.
- The system may ask why you are cancelling; this is optional feedback and does not affect the cancellation.
- Confirm by clicking "Yes, Cancel My Subscription" or the equivalent confirmation button.
- Receive and save your cancellation confirmation.
- The website displays a confirmation message on-screen and typically sends a confirmation email within minutes.
- Save this email or screenshot for your records; it proves cancellation date and time.
Cancel an apple app store subscription
If you subscribed through the Myperfectresume app on an iPhone or iPad, you must cancel through Apple's App Store settings, not through the Myperfectresume app itself.
- Open the Apple App Store on your iPhone or iPad.
- Tap the "App Store" icon in your home screen.
- Do not open Myperfectresume itself; you must use the App Store app.
- Navigate to your account profile.
- Tap the profile icon in the top-right corner (usually a circle with your photo or initials).
- Select "Account" or "Subscriptions" from the dropdown menu.
- Find the Myperfectresume subscription in your active subscriptions list.
- You will see a list of all active subscriptions tied to your Apple account.
- Locate "Myperfectresume" and tap it.
- Tap "Cancel Subscription" or "Turn Off Auto-Renewal".
- Apple displays your subscription details, renewal date and the cancellation option.
- Confirm the cancellation when Apple prompts you.
- Verify cancellation in your confirmation email.
- Apple sends a confirmation email to your account email address within minutes.
- Save this email as proof of cancellation.
Cancel a google play store subscription
If you subscribed through the Myperfectresume app on an Android device, cancel through Google Play Store, not within the app.
- Open Google Play Store on your Android device.
- Tap the "Google Play Store" app icon.
- Do not open Myperfectresume itself.
- Navigate to your account menu.
- Tap the profile icon in the top-right corner.
- Select "Manage Your Google Account" or "Accounts".
- Go to the Subscriptions section.
- Tap "Subscriptions" or "Manage Subscriptions" from the menu.
- You will see a list of all active subscriptions.
- Select Myperfectresume from your active subscriptions.
- Find "Myperfectresume" in the list and tap it.
- Tap "Cancel Subscription" and confirm.
- Google displays your subscription details and the cancellation option.
- Confirm when prompted.
- Check your confirmation email.
- Google sends a confirmation to the email address linked to your Google account.
- Save this email for your records.
Cancel via customer support if you cannot access your account
If you forgot your password, no longer have access to your email address or cannot locate cancellation settings, contact Myperfectresume customer support directly.
- Visit the Myperfectresume support or contact page.
- Go to myperfectresume.com and scroll to the footer.
- Look for "Contact Us", "Help", "Support" or "Customer Service".
- Send a cancellation request via email or contact form.
- Write a clear message: "I want to cancel my Myperfectresume subscription immediately. Please cancel the account associated with [your email address]."
- Include your full name, email address and the date you signed up if you know it.
- Request written confirmation of cancellation.
- Ask the support team to send confirmation within 24 to 48 hours.
- Keep the email chain for evidence.
Refunds and what happens to your access
Understanding what happens to your account, your data and your money after you cancel prevents confusion and ensures you receive entitlements you are legally owed.
When you can claim a refund
Under the FCCPA, you may be entitled to a refund in specific circumstances. If you cancel within 14 days of your first charge and have not substantially used the service, Myperfectresume must refund your payment in full. If you cancel mid-billing cycle, the company generally does not refund the current billing period, but must honour your access until the paid period expires. If the company failed to provide the service, breached its terms or continued charging you after you cancelled, you have grounds for a refund claim with the FCCPC.
Your access after cancellation
Once your cancellation is confirmed, Myperfectresume immediately revokes your access to premium features. You lose the ability to edit resumes, download formatted documents and access advanced templates. Your existing resumes and cover letters remain stored on the platform, but you cannot modify them without renewing your subscription. Access terminates on the cancellation date, not at the end of your current billing cycle. Consequently, if you cancel on day 15 of a 30-day subscription, you lose access immediately and do not receive a refund for the unused 15 days unless you fall within the 14-day statutory cancellation window or the company failed to deliver the service.
Processing timeline for refunds
If Myperfectresume approves your refund, the company typically processes it within 5 to 10 business days. The refund appears as a credit on your original payment method (credit card, debit card or mobile wallet). Banking networks in Nigeria may take an additional 2 to 5 business days to reflect the credit in your account, so the full timeline can reach 15 business days. Do not assume the refund is lost if it does not appear within 10 days; allow the full processing window before escalating to your bank or the FCCPC.
Pricing plans and what you may be paying
Myperfectresume offers multiple subscription tiers at different price points, and understanding your plan helps you identify the correct cancellation method and assess whether a refund applies.
| Plan name | Billing frequency | Approximate NGN cost | Features | Cancellation ease |
|---|---|---|---|---|
| Basic (free trial) | One-time or trial | Free (7 days) | Limited template access, basic editing | Automatic expiry; cancel to avoid charge |
| Premium monthly | Monthly (recurring) | ~3,500 to 5,000 | Unlimited resume editing, all templates, cover letters | Easiest; cancel anytime in settings |
| Premium annual | Annual (one charge) | ~25,000 to 35,000 | Unlimited resume editing, all templates, priority support | Cancellable but no mid-year refund unless service failed |
| Premium plus | Monthly (recurring) | ~6,000 to 8,000 | Everything in Premium, plus AI writing assistance | Cancel anytime in settings |
| Bundle (resume + cover letter) | One-time | ~2,500 to 4,000 | One resume plus one cover letter download | Non-refundable after download; refundable before |
| Student discount (annual) | Annual (one charge) | ~12,000 to 18,000 | Same as Premium annual with student verification | Cancellable; refund if service not delivered |
Common mistakes when cancelling Myperfectresume
Cancellation is straightforward, but a few missteps delay the process or leave you vulnerable to continued charges.
Deleting the app without cancelling the subscription
Removing the Myperfectresume app from your phone does not cancel your subscription; it only hides the app from your device. If you subscribed through the App Store or Google Play, the subscription remains active on Apple or Google's servers, and charges continue. You must explicitly cancel through App Store or Google Play settings before you delete the app. Deleting the app gives you a false sense of cancellation and costs you money.
Assuming your free trial auto-expires
Many free trial offers require you to manually cancel before the trial ends; they do not auto-expire. If you sign up for a 7-day free trial and do nothing, Myperfectresume charges your payment method on day 8. Set a calendar reminder 3 days before your trial ends so you have time to cancel before the charge occurs. Do not rely on the company to cancel on your behalf.
Contacting the wrong customer support channel
If you email a generic support address or social media account, your cancellation request may not reach the billing department in time. Use the official contact form on the website or email the specific billing or account support address listed in your confirmation email. If you use an unofficial channel, keep a record of your message and follow up within 24 hours.
Failing to save your cancellation confirmation
If a dispute arises weeks after you cancel and Myperfectresume claims you never cancelled, you need proof. Save the confirmation email, screenshot the on-screen confirmation and note the date and time of cancellation. This documentation protects you if the company charges you after cancellation or if you need to escalate to the FCCPC.
Ignoring charges after cancellation
If you notice a charge after cancellation, contact Myperfectresume immediately and request a refund. Do not assume the charge will reverse on its own. Document the date you cancelled, the cancellation confirmation and the erroneous charge. If the company refuses to refund, file a complaint with the FCCPC and your bank. Time is critical; most charge-back and dispute windows close 30 to 60 days after the transaction.
What happens after cancellation
Once Myperfectresume cancels your subscription, several changes take effect across your account and your billing.
Your account status and data retention
Cancellation does not delete your account or your saved resumes. Your account remains in the system, and your CV drafts and cover letters stay stored on Myperfectresume's servers for a limited time, typically 12 months. You can log back into your account to download your existing resumes before they expire. Nevertheless, you cannot edit, update or create new resumes unless you renew your subscription. If you want to preserve your work, download all documents in PDF or Word format before or immediately after cancellation.
Billing stops immediately
Upon cancellation, Myperfectresume stops all recurring charges to your payment method. If you cancelled on the 15th of a 30-day billing cycle, you lose access immediately and receive no refund for days 16-30. If you cancelled within 14 days of your first charge and have not heavily used the service, you may qualify for a full refund under the FCCPA. Contact Myperfectresume's billing team if you believe you meet the refund criteria; they will assess your usage and issue a credit if approved.
Your payment method remains on file
Cancelling your subscription does not automatically remove your credit card or bank account from Myperfectresume's payment system. If you want to delete your payment details entirely, log into your account settings and remove the payment method, or contact support to request deletion. This prevents accidental charges if you re-subscribe in the future and ensures your financial information is not stored longer than necessary.
Reactivating your subscription
If you change your mind, you can reactivate your Myperfectresume subscription at any time by logging into your account and selecting a plan. Pricing may differ from your original plan, and you will be charged immediately. Your previously saved resumes remain in your account and are available for download once you resubscribe.
Checklist for a successful cancellation
Use this checklist to ensure your cancellation is complete and protected under Nigerian consumer law.
| Action | Status | Notes |
|---|---|---|
| Identify your billing source (website, Apple, Google) | ☐ Done | Check your confirmation email or bank statement to confirm |
| Log into your account or platform account settings | ☐ Done | If you cannot access your account, prepare to contact support |
| Navigate to subscription or billing settings | ☐ Done | Location varies by device and app version |
| Click cancel and confirm the request | ☐ Done | Do not skip the confirmation step |
| Save cancellation confirmation email or screenshot | ☐ Done | Include date, time and confirmation ID |
| Monitor your account for unauthorised charges within 30 days | ☐ Done | Flag any charges to Myperfectresume and your bank immediately |
| Download any resumes or documents you wish to keep | ☐ Done | Myperfectresume may delete inactive accounts after 12 months |
| Verify refund has posted (if applicable) within 15 business days | ☐ Done | Contact your bank if refund does not appear |
When to escalate to the federal competition and consumer protection commission
If Myperfectresume refuses to cancel your subscription, continues charging you after cancellation or denies a refund you are entitled to under the FCCPA, you have a legal remedy beyond the company's customer service team.
Filing a complaint with the FCCPC
The Federal Competition and Consumer Protection Commission is Nigeria's national consumer protection authority. You can file a formal complaint if Myperfectresume violates your rights under the Federal Competition and Consumer Protection Act. The FCCPC investigates, negotiates settlements and can order refunds, penalties and corrective action against the company.
Visit the FCCPC website (fccpc.gov.ng) and use the online complaint portal. Include your full name, email, phone number, account email address, proof of cancellation request, proof of continued charging, and any correspondence with Myperfectresume. The FCCPC will contact the company on your behalf and work toward resolution within 30 to 60 days. If the FCCPC upholds your complaint, Myperfectresume must refund you and may face penalties for non-compliance.
Chargebacks through your bank
If Myperfectresume continues to charge you after cancellation and the company does not respond to your refund requests within 7 days, you can request a chargeback from your bank. Contact your bank's customer service, explain that you cancelled the subscription and provide your cancellation confirmation. Your bank will reverse the fraudulent charge and conduct its own investigation. Most banks process chargebacks within 30 days, but processing timelines vary.
Comparing Myperfectresume to alternatives in nigeria
If you want to switch to a different resume platform before cancelling Myperfectresume, understanding the competitive landscape helps you make an informed decision.
| Platform | Pricing (NGN) | Key features | Cancellation terms |
|---|---|---|---|
| Myperfectresume | ~3,500-8,000/month | Templates, cover letters, AI writing | Cancel anytime; 14-day refund window |
| Canva Pro | ~2,500-3,500/month | Resume templates, graphic design, extensive library | Cancel anytime; 14-day refund |
| Google Docs (free) | Free | Collaborative editing, built-in templates, cloud storage | N/A - free service |
| Zety | ~5,000-7,000/month | AI writing, ATS-optimised templates, cover letters | Cancel anytime; 14-day refund |
| Nigeria-based resume services (freelance) | ~2,000-10,000 one-time | Bespoke resume writing, tailored to local employers | One-time payment; refund terms vary |
Contact information for cancellation and disputes
Use this contact information to reach Myperfectresume directly or escalate to regulatory authorities if the company fails to honour your cancellation request.
Myperfectresume support and billing contact
Primary cancellation address: Myperfectresume customer support portal at myperfectresume.com (under Contact Us or Support). Email support is available through your account dashboard. Telephone support may be available during business hours (US Eastern Time). For billing inquiries specifically, look for "Billing Support" or "Account Management" in the footer of the website. Response time is typically 24 to 48 hours for email inquiries.
Myperfectresume corporate address (primary headquarters): PO Box or street address available on the website's legal or about page. If no address is listed on the Nigerian interface, use the address on the main myperfectresume.com domain. Include this address on any formal cancellation letter you send by post.
Regulatory contacts in nigeria
Federal Competition and Consumer Protection Commission (FCCPC): Visit fccpc.gov.ng to file a complaint online. Phone: +234 1 2709 6962 (Lagos office). Email: [email protected]. The FCCPC handles all consumer protection disputes, including subscription services and digital goods.
Your bank or payment processor: Contact the customer service number on the back of your credit or debit card. Report any unauthorised charges and request a chargeback if Myperfectresume continues charging after cancellation.
Summary and next steps
Cancelling Myperfectresume is a straightforward process when you follow the correct route for your billing source and save confirmation evidence. Under the Federal Competition and Consumer Protection Act, you have the legal right to cancel any time, and the company must honour that request within 48 hours and cease all charges immediately. If you subscribed directly through the website, cancel in your account settings. If you subscribed through Apple or Google, cancel through their respective app stores. If you cannot access your account, contact Myperfectresume support via email or the online contact form and request written confirmation of cancellation.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by understanding their legal rights and following the correct procedural steps. Whether you are switching to a free alternative like Google Docs, exploring a competing platform or simply pausing your job search, Yafee ensures you know exactly what to do and what to expect. Save your cancellation confirmation, monitor your account for 30 days, and escalate to the FCCPC if the company fails to comply. Your rights are protected by law, and Yafee stands ready to guide you through every step of the process. For additional support and to confirm your specific cancellation method, visit Yafee.com and speak with our consumer rights specialists today.