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Cancel MyPerfectResume: Step-by-Step Guide
How to cancel MyPerfectResume and stop auto-renewal charges in the philippines
What MyPerfectResume is and why philippines users cancel
MyPerfectResume is a cloud-based resume and cover letter builder that operates as an auto-renewing subscription service, not a one-time purchase. You pay for premium access to professionally designed templates, AI-powered writing suggestions, expert content guidance, and downloadable files in multiple formats. The service is hosted on U.S. servers in San Francisco, California, and Guaynabo, Puerto Rico, which means customer support operates on Central Standard Time (CST)-not Philippine Time.
Most Filipino users sign up during a job hunt, create one or two resumes, then forget about the subscription until they discover unexpected charges on their credit card statement weeks or months later. The service renews automatically every 4 weeks or annually, depending on your plan tier, and many cancellation requests go unanswered or processed too slowly to prevent the next charge. Yafee has helped thousands of consumers navigate exactly this situation, and MyPerfectResume cancellations rank among the most frequent requests we handle because the auto-renewal mechanism catches people off guard.
Subscription plans and renewal costs in philippine pesos
MyPerfectResume offers four main paid tiers, each with different initial costs and renewal schedules. The table below shows the exact amounts you will be charged on your credit card or mobile payment method.
| Plan | Initial cost (PHP) | Renewal schedule and cost | Best for |
|---|---|---|---|
| 14-day premium access | ₱120.00 | ₱1,400.00 every 4 weeks | One-off resume builders |
| 1-year premium access | ₱4,800.00 | ₱4,800.00 every 12 months | Active job seekers planning longer-term use |
| iOS in-app (monthly) | ₱1,290.00 | ₱1,290.00 every 30 days | Mobile app subscribers on iPhone or iPad |
| iOS in-app (yearly) | ₱3,990.00 | ₱3,990.00 every 12 months | Long-term iOS mobile users |
| Free access | ₱0.00 | No renewal | No premium features |
The most common trap is the 14-day premium access plan. At ₱120.00, it feels like a low-risk trial, but the renewal cost of ₱1,400.00 every 4 weeks means a forgotten cancellation costs you ₱16,800 annually. Many Filipino job seekers choose this plan because it appears temporary, then lose track of the renewal date. You must cancel before the renewal date to avoid the next charge.
Why philippines users cancel MyPerfectResume
Most cancellations fall into three categories: job search completion, discovery of free alternatives, and financial hardship. Once you have created your resume and moved on to interviews or accepted a job, you no longer need premium features. Others discover that Canva, Google Docs templates, or Grammarly alone provide sufficient quality without recurring fees. In the Philippines, where many workers freelance or move between contracts, even ₱1,400 per month can represent a significant drain on household savings.
A second reason is frustration with the service itself. Users report that cancellation requests go unanswered, confirmation emails never arrive, or charges continue after they believe they have cancelled. This lack of transparency and accountability is precisely what consumer protection law addresses in the Philippines.
Your consumer rights under philippine law and what they mean for you
The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel subscriptions and receive refunds for unauthorized charges. Understanding these rights gives you leverage if MyPerfectResume refuses to process your cancellation or continues charging your card after you have cancelled.
What the consumer act of the philippines guarantees
Republic Act No. 7394 requires all businesses, including online subscription services, to be transparent about their terms, provide clear cancellation mechanisms, and honour cancellation requests within a reasonable timeframe. The law specifically protects you against deceptive practices, which include charging you after you have requested cancellation, failing to provide written cancellation confirmation, or making the cancellation process deliberately difficult.
In accordance with the Consumer Act, MyPerfectResume must:
- Display all subscription terms and renewal amounts clearly before you purchase.
- Provide a simple, direct method to cancel your subscription in the account settings or via customer support.
- Process your cancellation request within 7 business days and confirm it in writing.
- Stop charging your payment method immediately upon cancellation.
- Issue refunds for any charges made after your cancellation request was submitted (within 30 days of request).
Your legal position when MyPerfectResume refuses to cancel
If MyPerfectResume ignores your cancellation request, continues charging after you cancel, or refuses to refund unauthorized charges, you have the right to escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI is the primary consumer enforcement body in the Philippines and has the authority to investigate the company, demand refunds on your behalf, and impose penalties for violations of the Consumer Act.
Document every communication: save email receipts, take screenshots of cancellation requests, and record the dates and amounts of charges. This evidence is essential if you need to file a complaint with the DTI.
How to cancel MyPerfectResume on the web platform
Cancellation on MyPerfectResume.com requires you to access your account settings and submit a cancellation request to customer support. The process takes 5-10 minutes if the website is responsive, but support responses often take 24-48 hours or longer due to the time zone difference with the U.S. office.
Step 1: log in to your MyPerfectResume account
- Go to MyPerfectResume.com and click "Log In" in the top right corner.
- Enter your email address and password.
- If you have forgotten your password, click "Forgot Password?" and follow the email reset link.
Step 2: navigate to account settings and subscription management
- Once logged in, click your profile icon or "Account" in the top menu.
- Select "Manage Subscription" or "Billing" from the dropdown menu.
- You will see your current plan, renewal date, and payment method on this page.
Step 3: initiate the cancellation request
- On the subscription management page, look for a "Cancel Subscription" or "Request Cancellation" button.
- Click this button. A form or dialogue box will appear asking you to confirm your cancellation and optionally provide a reason.
- Select a reason from the dropdown (for example, "I found a cheaper alternative" or "I no longer need the service").
- Type any additional comments you wish to include.
- Click "Confirm Cancellation" or "Submit" to finalize your request.
Step 4: verify your cancellation and save confirmation
- MyPerfectResume should display an on-screen confirmation message stating your subscription will be cancelled on a specific date.
- Screenshot this confirmation page or note the cancellation date and any confirmation number provided.
- Check your email inbox (including spam/promotions folder) for a confirmation email from MyPerfectResume within 1-2 hours.
- If you receive no email or on-screen confirmation within 24 hours, submit a support request (see next step).
Step 5: contact customer support if cancellation is not confirmed
- If you do not receive confirmation, return to your account settings and select "Contact Support" or "Help".
- Submit a ticket with the subject "Cancellation Confirmation Request" and include the date and time you submitted your cancellation.
- Yafee recommends you also send an email directly to MyPerfectResume's support address (provided below) with a screenshot of your cancellation request.
- Request written confirmation that your subscription is cancelled and the renewal has been halted.
- Expect a response within 24-48 hours due to time zone differences (San Francisco operates 13-14 hours behind Manila).
How to cancel MyPerfectResume on iOS (iPhone or iPad)
If you subscribed via the MyPerfectResume app on iPhone or iPad, your subscription is managed through Apple's App Store, not MyPerfectResume directly. You must cancel through the Apple ecosystem to stop charges.
Step 1: open the app store app on your iPhone or iPad
- Tap the blue App Store icon on your home screen.
- Tap the profile icon in the bottom right corner (small circle with your photo or initial).
Step 2: navigate to your subscriptions
- Tap "Account" or your Apple ID name at the top of the screen.
- Select "Subscriptions" from the menu.
- A list of all your active app subscriptions will appear, organized by renewal date.
Step 3: find and select MyPerfectResume
- Scroll through the list until you locate "MyPerfectResume".
- Tap on MyPerfectResume to open your subscription details.
Step 4: cancel the subscription
- Tap "Cancel Subscription" at the bottom of the screen.
- Apple will ask you to confirm your cancellation and may offer a discounted renewal rate. Decline any offer if you wish to cancel.
- Tap "Confirm" or "Yes, Cancel Subscription" to finalize.
- Apple will display a confirmation message stating your subscription ends on a specific date (your current billing cycle does not end immediately; you retain access until the next renewal date).
Step 5: verify cancellation in your app store account
- Return to the Subscriptions menu and confirm that MyPerfectResume no longer appears under active subscriptions, or is listed as "Cancelled" with an expiry date.
- Apple sends a confirmation email to your Apple ID email address. Check your inbox and save this email as proof.
What happens after you cancel MyPerfectResume
Cancellation does not happen instantly. You retain access to premium features until the end of your current billing cycle, after which your account reverts to free status. No charge will occur on your renewal date if your cancellation was successful.
Your access after cancellation
Once you cancel, you will keep your resume and cover letter documents for the remainder of your billing period. For example, if you cancel on 10 March and your renewal date is 20 March, you have access until 20 March at no additional cost. On 21 March, your account becomes free-tier only, and you can no longer download files in premium formats or access AI-writing assistance-but your documents remain in your account and you can still view them.
Monitoring your bank statement after cancellation
Check your credit card or debit card statement 5-7 days after your cancellation date. If a charge appears on your renewal date despite cancellation, take the following steps:
- Gather your cancellation confirmation email or screenshot.
- Contact MyPerfectResume support immediately with the subject "Unauthorized charge after cancellation" and provide your cancellation confirmation number, the date you cancelled, and the date the charge appeared.
- Request an immediate refund.
- If MyPerfectResume does not refund you within 7 days, contact your bank or payment provider and file a dispute or chargeback claim. You can reference the Consumer Act of the Philippines (Republic Act No. 7394) as your legal basis for the refund.
Refunds and how to claim unauthorized charges
The Consumer Act of the Philippines permits you to request a refund for any charges made after your cancellation request, or for charges made through deceptive billing practices. MyPerfectResume is required to refund these charges within 30 days of your written request.
Refund eligibility under philippine law
You are entitled to a refund if:
- You cancelled your subscription and were charged again on the renewal date.
- You submitted a cancellation request that MyPerfectResume confirmed, but the charge still appeared.
- You were charged multiple times in a single billing cycle due to a system error.
- You requested cancellation but MyPerfectResume did not process it within a reasonable timeframe (7 business days).
How to request a refund from MyPerfectResume
- Gather all documentation: your cancellation confirmation email, screenshots of your account settings showing cancellation status, and your bank statement showing the unauthorized charge(s).
- Send an email to MyPerfectResume support (address below) with the subject "Refund request for unauthorized charge".
- In the body, state your full name, account email, the amount of the unauthorized charge, the date it appeared on your statement, and the date you cancelled your subscription.
- Attach your cancellation confirmation and bank statement as evidence.
- Request a refund within 30 days as required by the Consumer Act of the Philippines.
- Expect a response within 5-7 business days. If you receive no response, file a complaint with the Department of Trade and Industry.
Escalating a refund dispute to the DTI
If MyPerfectResume refuses your refund or does not respond within 30 days, file a formal complaint with the Department of Trade and Industry Consumer Protection Group. You can submit your complaint online at the DTI website (dti.gov.ph) or visit a DTI office in your region. Provide copies of your cancellation confirmation, the unauthorized charge, and all correspondence with MyPerfectResume. The DTI has authority to order the company to refund you and may impose penalties for violation of the Consumer Act.
Common mistakes that trap you in MyPerfectResume charges
Cancellation is straightforward, but a few common errors prevent people from successfully stopping charges. Being aware of these mistakes now will save you money and frustration.
Mistake 1: assuming deletion of your account cancels the subscription
Deleting your MyPerfectResume account does not cancel your subscription. The two are separate. You can delete your account and still be charged on renewal day because the subscription exists independently in the payment system. Always submit a formal cancellation request through the subscription management page, not through a general account deletion option.
Mistake 2: ignoring the confirmation email
MyPerfectResume requires you to confirm your cancellation via email in some cases. If you receive a confirmation email asking "Are you sure you want to cancel?", you must click the link or reply to confirm. Ignoring this email means your cancellation request is not processed. Read all emails from MyPerfectResume carefully and respond immediately if confirmation is required.
Mistake 3: cancelling on a mobile browser instead of the app (iOS)
If you subscribed via the iOS app, cancelling through the MyPerfectResume website does not stop app charges. iOS subscriptions are controlled only through the Apple App Store settings. Cancelling on the website will cancel your web subscription but leave your iOS subscription active. Always cancel through the same channel you used to purchase.
Mistake 4: not noting your renewal date
Your renewal date is critical. If you cancel after the renewal date has passed, you have already been charged for the next cycle and a refund is required. Check your subscription details and note the exact renewal date. Cancel at least 2 days before this date to ensure processing time. Yafee recommends you set a phone reminder 7 days before your renewal date to avoid procrastination.
Mistake 5: relying solely on cancellation without verifying the stop
Do not assume your cancellation is complete just because you submitted a request. Verify it by checking your account status 24-48 hours after submission, and monitor your bank statement on the renewal date. If a charge appears despite cancellation, contact support immediately with your cancellation confirmation. This proactive verification prevents two-month disputes that could have been resolved in two days.
Comparison: keeping versus cancelling MyPerfectResume
The decision to cancel depends on your job search status, financial situation, and available alternatives. Use the table below to evaluate whether MyPerfectResume remains worth the cost.
| Situation | Keep your subscription | Cancel your subscription |
|---|---|---|
| You are actively job hunting and applying weekly | Yes - premium templates and AI suggestions help you stand out | No |
| You have already accepted a job or paused your job search | No | Yes - you no longer need premium features |
| You are experiencing financial hardship or tight cash flow | No | Yes - free alternatives (Canva, Google Docs) are sufficient |
| You prefer free tools and have basic resume needs | No | Yes - cancel and use Canva or LinkedIn's free resume builder |
| You use MyPerfectResume once every 3-6 months to refresh your CV | No - you are paying for inactive time | Yes - resubscribe only when you need it again |
Contact details and cancellation address for MyPerfectResume
MyPerfectResume maintains two official corporate addresses. Use these contacts if you do not receive a response through the in-app support system or if you need to escalate a refund dispute.
Web platform and general support
MyPerfectResume Customer Support
San Francisco, California, United States
Email: [email protected]
Website: www.myperfectresume.com
Expected response time: 24-48 hours (accounting for time zone difference)
Alternative corporate address
MyPerfectResume, Inc.
Guaynabo, Puerto Rico
(This address is listed in official company records and may be used for formal legal correspondence.)
For unresolved refund disputes in the philippines
Department of Trade and Industry Consumer Protection Group
DTI-CPG Hotline: (02) 8734-6000
Website: dti.gov.ph
Online complaint submission: www.dti.gov.ph/consumer-protection
(File a complaint if MyPerfectResume does not refund you within 30 days or ignores your cancellation request.)
Summary: your path forward
MyPerfectResume is an auto-renewing service, not a one-time purchase. Cancellation must be submitted through your account settings or the Apple App Store (for iOS users), and you must verify confirmation within 24-48 hours. The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel and receive refunds for unauthorized charges; use the Department of Trade and Industry as your enforcement mechanism if MyPerfectResume refuses to comply.
Save your cancellation confirmation, monitor your bank statement on the renewal date, and escalate immediately to DTI if an unauthorized charge appears. Yafee has guided thousands of Philippines users through MyPerfectResume cancellations, and the process is straightforward when you follow these steps and maintain documentation of every communication. Do not delay: submit your cancellation request today, verify confirmation within 48 hours, and move forward with a free or lower-cost resume builder.